Zoho Voice

Zoho Voice good for SMB's who use the Zoho Eco system

Kommentare: The best part is the support team who are always willing and dedicated and try to find work solutions.

Vorteile:

All in one interface, control all your business office phone needs from one system. Ability to move between call logs, live calls, settings, stats and more quickly.

Nachteile:

Call reliability is improving but still quiet frustrating on a few occasion's. Calls drop or go silent during conversation1 out of 20 times and it is tricky to work out who is at fault but this is something I did not experience when using Twilio directly on Zoho CRM (over 4 years). I have made a feature request to allow managers to log into the system and add notes and tags to calls (in the call log) for the purposes of training. For example to monitor a staff's call and flag and add ratings to calls so that this data can be reviewed later.

Non-Sales Review of Zoho Voice

Kommentare: Love the support we get in Zoho Voice! I find that we get a quicker and better response in Voice than we do in Desk. Kavi is great and responds to the majority of items we sent. I like the chat feature also, and wished Desk had that. I will say in the beginning we were hoping for some help in getting us set-up or to show us some best practice ideas. We tried the on-boarding calls in the beginning but they were with other clients and we didn't learn a whole lot. I think we'd use the system more, if we knew the things we don't know.

Vorteile:

Liked that we could link it to Zoho Desk and that we could do the configuration in-house.

Nachteile:

I think that super admin users should be able to access user's accounts as with Zoho Desk, we don't have users actually ever login to Zoho Voice, except when they are new to set them up. Seems that as a super admin, we should be able to set them up without them. We also struggle with the missed calls as we do not want missed calls creating tickets in Zoho Desk, unless there is a voicemail. Right now, agents waste lots of time searching those tickets looking for voicemails. Voicemails are also, not working so well since the update a few weeks ago. The player doesn't work at all, and some users cannot actually open the link. We want to use the transcription of the voicemail, but had to turn that off due to it's high cost. If there is a plan to lower that rate, we would use it again. We also are a bit disappointed in the text feature as when we tested this, when a text came in, every agent received it instead of that text being round-robin assigned to an agent. This caused confusion and we rolled it out. If we are not using this correctly, please let us know as it would be so nice to have. Last item is the credits as we would rather be able to pay from an invoice rather than a credit card and they always add tax in there when we are a tax exempt State government agency.

Chief Operating Officer

Kommentare: Good set up experience, but sometimes hard when it goes into details because certain features and processes are not yet documented.

Vorteile:

Pricing, Easy to set up, connection into the ZOHO suite working fines

Nachteile:

IVR limitations, no European mobile telephone support, support agents are not able to directly grab calls

Integrated telephony for Zoho CRM

Kommentare: Excellent. There is some room to make pricing a bit more competitive.

Vorteile:

Integration with CRM. The ability to send messages from Zoho VOICE and Zoho CRM.

Nachteile:

Cannot select a CRM contact from Zoho Voice. But once a message is sent, the contact name shows up Zoho Voice if their record is present in CRM.

Good product

Vorteile:

Easy setup across multiple devices, I already use Zoho ecosystem so Voice was a no-brainer.

Nachteile:

Pricing for additional agents is too high

Great Telephony option

Kommentare: It has been overall good for what I need it for

Vorteile:

It's speed, its faster than most full CRM's.

Nachteile:

There are a few design improvements and features that it should have but doesn't

The most user-friendly VoIP system out there!

Kommentare: Its been good so far and I am hoping this changes to great in the near future

Vorteile:

its design is super user-friendly, easy to understand.

Nachteile:

There is lack of guidance on how to do 10DLC compliance certification correctly.

Good product, a bit confusing to buy a number

Kommentare: Great integration with zoho products for direct click botton calls.

Vorteile:

Integration with zoho crm and zoho one products

Nachteile:

I am having issues to register the activities automatically at the moment in zCRM. We are a zoho partner since 5 years.

Excellent - Budget friendly

Kommentare: Decent but it needs improvement to feel like RingCentral.

Vorteile:

Super budget-friendly. Love it easy to use and roll out to the team

Nachteile:

Sometimes there is a voice quality issue, especially from mobile devices. Iphone

best Voip app with secure connection

Kommentare: tested sole for some time and added user to it today will ramp up after this

Vorteile:

good connections always voice transmission is clear even on mobile apps making it work from anywhere application

Nachteile:

should have a used minutes and rate of call together

Seamless, Professional, and Easy-to-Implement Voice Solution

Kommentare: Overall, as a Zoho One user, we are very pleased with Zoho Voice. The platform is user-friendly, robust, and offers a lot of value. Zoho continues to improve their products, and we appreciate the regular updates that add new features and enhancements. Zoho Voice has significantly streamlined our communication system, helping us operate more efficiently and professionally. Despite a few minor issues, it’s a great product that we’d definitely recommend to other businesses looking for a solid, integrated phone solution.

Vorteile:

Zoho Voice is incredibly easy to implement, allowing businesses to quickly transition to their system without hassle. The platform provides an impressive suite of tools that cater to the diverse needs of businesses, helping them present a professional image through customizable settings. Features like IVR, custom hold music, call queues, warm and direct transfers, scheduled text messages, and system integrations make managing communications effortless and highly effective. The flexibility to configure these features according to business-specific needs is a major advantage, allowing us to tailor our phone system exactly how we want it.

Nachteile:

While Zoho Voice offers a lot of great features, there are a few areas for improvement. The mobile app sometimes faces connectivity issues, which can be frustrating. Additionally, the text messaging feature is limited to one-on-one messages, with no option for group texting, which would be beneficial. The unlimited plans are only available for annual subscriptions, which can be expensive for small businesses that prefer a monthly payment option. Lastly, the integration with Zoho Creator workflows is missing, which would greatly enhance the overall experience for users of the Zoho ecosystem.

ZOHO VOICE - Must have - and get CRM with it.

Kommentare: Overall experience is excellent. Easy to use, support is great, linking with crm is a huge bonus, and the way it's customizable. Price Point is EXCELLENT TOO. Value to cost is really good.

Vorteile:

It's easy to use...also, how it integrates with the CRM. DropVoice is a dream. But that isn't a huge deal. Dispositioning a call is easy too and customizable.

Nachteile:

The only thing I would say about DropVoice is that it doesn't take a standard windows recording. I have to convert the file. Also, for some phone numbers it auto sends as an out-of-country call even though it clearly isn't one. Have to stop it and manually type in the number. Again, not a huge deal.

Zoho Voice love how it works, not setting it up

Kommentare: Once its up and running it is easy and convenient to use.

Vorteile:

the integration with other Zoho products

Nachteile:

It can be confusing with multiple ways to configure

Improving Everyday - Proven to be a great product

Kommentare: In the beginning we struggled with quality, but customer service consistent throughout and they improved quickly!

Vorteile:

Quality keeps improving. Zoho is dedicating a lot of time and customer service is excellent.

Nachteile:

Limited API - separation from zoho one - but the worst part is telephony agents not being able to access the main line voicemail!

Growing phone product.

Kommentare: Pretty good overall. A little new so some features aren't available yet, but it's clear that zoho is putting the value proposition first.

Vorteile:

Price, responsiveness of support. It seems the are adding features.

Nachteile:

Expected closer integration to zoho crm.

Streamlined Communication with Powerful Features

Kommentare: My overall experience with Zoho Voice has been very positive. It’s a robust tool that has greatly improved the efficiency of our customer service team by simplifying call management. I would definitely recommend it to other businesses looking to optimize their communication systems.

Vorteile:

What I liked most about Zoho Voice is its intuitive interface and how easily it integrates with other Zoho solutions. I was also impressed with the call quality and the variety of features available for managing customer communications.

Nachteile:

Although I generally had a great experience, the setup process can be a bit complex at first. However, once everything is properly configured, it works smoothly and efficiently.

Excellent Product

Kommentare: Great experience so far. Once the pain of setup and migration is complete, it is very easy to use.

Vorteile:

Zoho Voice is feature rich and can do many things competitors cannot. Support has been fantastic.

Nachteile:

Voice takes a lot to set up. It is not plug & play. The settings are very detailed and it takes a lot to understand and get everything configured.

Zoho Voice Review

Kommentare: Overall I've had a good experience with Voice. I'm still learning with the software but I feel the integration with the other applications works well

Vorteile:

I like the integration it has with the other Zoho products

Nachteile:

I don't like that it doesn't have the ability to log an incoming or outgoing text or call as a comment on an active ticket. Also would be nice that an incoming text would create a ticket if a client already exists. Also would be nice if I could set individual check in and check out days along with the hours for my agents.

Small SAAS Company Solution

Kommentare: so far, so good but spending lots of time looking for workarounds in order to make it a success. However, with all Zoho products, support is great and improvements are quick, so looking forward to future updates.

Vorteile:

Moving from previous product was easy. Porting phone numbers was a piece of cake. Support helped with every step of the way.

Nachteile:

zdialer app is limited. Could do better job of integrating with CRM a bit tighter (Like allowing automated sms messages from CRM). Also need a way to send SMS from DESK!!!! This is a huge miss

Zoho Voice

Kommentare: expensive and not easy to integrate would change back to ring central if had the time

Vorteile:

somewhat integrates with crm, sms is not nearly as polished as ring central

Nachteile:

expensive, primative,somewhat integrates with crm, sms is not nearly as polished as ring central

Good VOIP Solution for Zoho Users

Kommentare: Have been using for about 9 months. No complaints.

Vorteile:

Integration with other Zoho One solutions.

Nachteile:

Some issues with call connectivity, but that's true with any VOIP solution.

Review of zoho voice

Kommentare: I like the fast chat support service and it has a ton of potential

Vorteile:

it somewhat integrates with other zoho products

Nachteile:

quality powerdialer does not allow you to import lists from leads and is very limited on what gets pushed back into zoho crm

Our Zoho Voice review

Kommentare: Overall Zoho voice does a great job of supporting our business. The only negatives are the technical issues

Vorteile:

The data and analytics. Very insightful.

Nachteile:

Technical issues and all glitches. Also, the SMS service with the providers need to improve.

review survey

Kommentare: good app amd is helpful to reach customers

Vorteile:

helpful with the agents and features i am so in lnlove

Nachteile:

sms i think need a little upgrade as its hard to configure

Failure to rise to expectations

Kommentare: Terrible system; terrible support; not ready for prime time. Good concept; very poor execution.

Vorteile:

Nothing, it is just not competitive with Ring Central, Ooma, Twilio, etc.

Nachteile:

Very undependable; dropped calls; SMS feature is very primitive; very poor integration with desk phones; the softphone settings in Z-dialer have to be reset everytime you use it; very poor system