von Blue Crystal Software
Wer nutzt diese Software?
Pet Care Facilities, including boarding, grooming, daycare, petsitting, training and special services.
Durchschnittliche Bewertung39 Bewertungen
- Gesamt 4 / 5
- Benutzerfreundlichkeit 4 / 5
- Kundenservice 4 / 5
- Funktionen 3.5 / 5
- Preis-Leistungs-Verhältnis 3.5 / 5
- Startpreis 149,00 $/einmalig
- Kostenlose Version Nein
- Kostenlose Testversion Ja
Cloud, SaaS, Web
Installiert - Windows
24/7 (Live Vertreter)
Support während der Geschäftszeiten
Angaben zum Hersteller
- Blue Crystal Software
- Gegründet 1993
Über Kennel Connection
Kennel Connection is the world's leading pet-care facility management software product, with more than 5,000 copies installed world-wide! Featuring boarding, grooming, daycare, training, petsitting and special services, Kennel Connection has something for all aspects of your business, including client and pet record-keeping, scheduling, full point-of-sale capabilities, and employee management.
Kennel Connection Funktionen
- Abrechnung & Rechnungsstellung
- Mobile Pflege
- Verkaufspunkt POS
- Wiederkehrende Termine
Die hilfreichsten Reviews für Kennel Connection
Bewertet am 23.9.2017
Overall it has been great. We use it strictly for boarding and daycare.
Kommentare: More than anything customer support.
Vorteile: I like that they are continually making improvements and updates. I believe this is based on user input. I like the desktop version as we have intermittent and long term (over a day) Internet outrages and we can continue to work. Customer support, knowledge base, and training videos seem to be current. We don't need to tweak our processes to meet the software process. It goes with our flow. I look at other software about once a year and Kennel Connection seems to be the best so far.
Nachteile: There are 2 items that I wished the software would allow. One item would is one that I would leave over. The first is the amount of warning windows that pop up. I know it isn't this way, but it feels like every time we navigate through a booking there is a window that asks if we are sure we want to do that function. I can see where it would be helpful, but the ability to turn it off like vaccination warnings would be great. The one item I would leave over if another company provided it is custom reports. I would LOVE to run a report that tells me which category of pets (we charge by weight) provides the most revenue. As an example if I changed the weight category instead of raising prices how would that look? I may make more money by changing weight class than upping the charges.
Antwort des Softwareanbieters
von Blue Crystal Software an 28.9.2017
Hello Mike, thank you for the review!
There are some pop-ups that you can turn off but many of them are to help the customer avoid making a mistake. If you have suggestions for ones you'd like to be able to turn off, feel free to suggest them. We also offer customizations and custom reports. If you're interested, please call the office or e-mail me at firstname.lastname@example.org
Thank you again, we appreciate your business!
Bewertet am 15.1.2018
Amazingly easy program!
Kommentare: great organization
Vorteile: We have been using KC since 2002!- could not be happier with customer service and easy of use- I have never been computer savy and have never had a problem or complaint that customer service is not quick to explain or help with. We have a good size staff and all are quick to learn on this user friendly, easy to navigate system.We use the online version and have been very impressed with it, despite not having the greatest internet service- we have a pickup and delivery service and the online system is very helpful to access remotely. Also, nice to be able to access and work on from home. I have seen some complaints about pop up warnings, ect- these are all things that can be turned on/off as you feel they are needed- most of them we do not use- but some are extremely helpful (I do like the suggestion of having a pet name show in red if they have a warning tho) - but in general- KC gives us everything we need and more to operate an active boarding, daycare and grooming business. Could not be happier!- wish they would develope a similar program for the equestrian industry!!
Nachteile: not much to say as far as cons go- we use the online version and the cost seems a bit high, but not sure how I would function without it !
Antwort des Softwareanbieters
von Blue Crystal Software an 17.1.2018
Thank you for your review and your business, Becky! We appreciate it.
Bewertet am 27.2.2019
Kommentare: My experience with KC has been a good one. I'm old school, I like that I can keep it simple and personal or add on modules if needed. CSR in customer service has helped me tremendously over the years. Thanks !
Vorteile: I find this program very easy to use. Although, I'm only using a small fraction of what this software is capable of, I like the simplicity of it. I have been with KC since the 90's and have had no major issues. The price seems very reasonable. I don't have all of the extra modules that are offered at an additional price, however. I like that I only pay for the ones I want to use.
Nachteile: I was told back in 1994 or 1995 when this program was first purchased that I would have lifetime support. I'm finding that support harder to get lately. Perhaps because I am using 2017's model. I am someone that uses maybe 5% of what this program has to offer so updating every year-two years doesn't make sense. I don't use the benefits of updated systems and I don't think they change all that much to warrant an upgrade.
Bewertet am 12.2.2016
I've been using KC since 2007 or 8 ... When the light bulbs went off as to how it work , my thought was wow!, that's so easy... Of course we've had minor issue , But the KC support team has always been there to help, sometimes beyond their responsibility. They are always updating and open to suggestions, I have few, they are as follows
1: a 2nd Text tab (and an auto removal of the () and - for easy copy and paste)
2: left message button and a time stamp note for called & left message buttons when utilized
3: Customer access button from any page especially the the Modify Groom Appointment page
4: Most importantly Pet with warning name should be in RED on the scheduling screen not just a flashing light when opening card. While the software cost is competitive and start up is reasonable, It is a bit over priced to renew tech support or upgrade when you have existing KC product that is a major draw back, But the soft ware is so good I swallow hard , while feeling a bit taken advantage of .
Talk to Kevin in sales , he is very customer oriented and works hard to give you the best experience possible.. Jennifer and some of the other folks I've dealt with have also been very helpful and patient with this technically challenged grandma.
I know it looks as if I had a lot of suggestion but truly in the vast ability of this software over all it's the best out there in my opinion... I've used other even had a major competitor... The best way I could describe that soft ware was so bulky it was hard to use, So I'll stick to my kennel connection for all of my locations. Oh I might mention I love that we integrate it with other computers in my salons it's wonderful to be able to check one out and check in, on the other computer at the same time... For busy salons like ours that's a major plus...
Antwort des Softwareanbieters
von Blue Crystal Software an 12.2.2016
Thank you for your review, Dorien! Please be sure to enter your feature requests in the support center so we have them on the list for the next version. We have kept our support renewal costs as low as possible and in line with competition. It allows us to continue to offer new features in the software and provide upgrades as well as have plenty of staff on hand to assist with support and training needs.
Thank you again for your kind words, we appreciate your long term loyalty!
Bewertet am 1.2.2017
Too much of a good thing
Kommentare: Tough to navigate - unfriendly interface - outdated design and functionality. We used it just over a year and tried to get over these issues but after staff changes and facing re-train we gave up and changed - also didn't want to have to pay the hi annual support fees and no way can run this without support. It does everything you ever imagine and lots of things I'm sure most would never use - just discovering all it can do is a daunting task in itself. You need to be a detail techy type to love this product.
Antwort des Softwareanbieters
von Blue Crystal Software an 5.2.2017
All the features in Kennel Connection were added by customer request. Since the industry is run differently from shop to shop, we have added in many things that you may never use, but someone else needs. We have KC7 coming out soon with over 200 new customer requested features.
I'm not sure if you are aware, but we do have training videos available to help train staff, but the basics can be taught in a half hour training session which we offer free upon purchase.
Our support fees are the same as, or in some cases, lower than other desktop software companies.
Have a great day!