--- description: Detaillierte Informationen über Spiceworks Cloud Help Desk zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Spiceworks Cloud Help Desk Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/30008/help-desk/software) > [Spiceworks Cloud Help Desk](/software/102709/spiceworks-it-help-desk) # Spiceworks Cloud Help Desk Canonical: https://www.capterra.com.de/software/102709/spiceworks-it-help-desk Seite: 1 / 25\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/102709/spiceworks-it-help-desk?page=2) > Lade die kostenlose IT-Helpdesk-Software für IT-Profis und -Systemadmins herunter, die weltweit und in allen Branchen nutzbar ist. Kundendienst und mobile Apps sind ebenfalls kostenlos. > > Bewertung: **4.4/5** von 584 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Spiceworks Cloud Help Desk? IT-Profis\! Es gibt nichts Besseres, als das Leben von IT-Profis zu vereinfachen. Egal, ob CTO, IT-Manager, IT-Support-Spezialist oder Systemadministrator – Spiceworks kann dir helfen. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.4/5** | 584 Nutzerbewertungen | | Bedienkomfort | 4.3/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.2/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.6/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.2/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Ziff Davis ## Gewerblicher Kontext - **Startpreis**: 6,00 $ - **Preismodell**: (Kostenlose Version verfügbar) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Deutsch, Englisch - **Verfügbare Länder**: Australien, China, Deutschland, Indien, Irland, Japan, Kanada, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Analytics - Aufgabenmanagement - Aufgabenmanagement - Automatisiertes Routing - Berichterstattung / Analyse - Compliance Management - Connectivity-Management - Dashboard - Diagnosewerkzeuge - Ereignisprotokolle - IT-Asset-Management - IT-Reporting - Inventarverwaltung - Kapazitätsmanagement - Konfigurationsmanagement - Korrektur-Management - Kundenbetreuung - Leistungskennzahlen - Leistungsüberwachung - Netzwerkanalyse - Netzwerküberwachung - Priorisierung - Problem-Management - Real-Time Monitoring - Remote-Zugriff/-Kontrolle - Ressourcenmanagement - Self-Service Portal - Server-Überwachung - Service Level Agreement (SLA) Management - Störfallmanagement - Ticket-Management - Uptime-Berichterstattung - Ursachenanalyse - Verfolgen von Vermögensanlagen - Veränderungsmanagement - Wartungsplanung - Web-Traffic-Berichterstattung - Wissensbasis-Management - Wissensmanagement - Zugriffskontrollen / Berechtigungen - Überprüfung von Vorfällen - Überwachung ## Optionen für Kundensupport - FAQ/Forum - Wissensdatenbank - Chat ## Category - [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software) ## Ähnliche Kategorien - [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software) - [Issue Tracking Software](https://www.capterra.com.de/directory/30675/issue-tracking/software) - [Service Desk Software](https://www.capterra.com.de/directory/31027/service-desk/software) - [IT-, Server- und Netzwerk Tools](https://www.capterra.com.de/directory/32713/server-monitoring/software) - [IT-Management-Software](https://www.capterra.com.de/directory/10001/it-management/software) ## Alternativen 1. [Freshdesk](https://www.capterra.com.de/software/124981/freshdesk) — 4.5/5 (3399 reviews) 2. [Atera](https://www.capterra.com.de/software/144309/atera) — 4.5/5 (446 reviews) 3. [Zendesk Suite](https://www.capterra.com.de/software/164283/zendesk) — 4.4/5 (4066 reviews) 4. [Milvus](https://www.capterra.com.de/software/202528/milvus) — 4.8/5 (298 reviews) 5. [LiveAgent](https://www.capterra.com.de/software/102188/liveagent) — 4.7/5 (1749 reviews) ## Nutzerbewertungen ### "Ever looking for an IT Asset Management App to use ..... Spiceworks has it all" — 5.0/5 > **Joshua** | *20. Dezember 2022* | Bankwesen | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: The beauty of updating IT Assets all in one place from Mobile device to Laptops to Printers and the ability to save credentials for assessing those devices in a shot note for easy of continuity. > > **Nachteile**: I haven't find any fault using the app, so there is non for me to write > > My life became easy when I stated using Spice work to update all the IT assets, as I can add new devices from anywhere and monitor who was assign to a particular device for tracking and report documentation. ----- ### "A Simple Yet Powerful Free Help Desk Solution That Delivers" — 4.0/5 > **Gannon** | *6. Oktober 2025* | Logistik & Lieferkette | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: What I like most about Spiceworks Cloud Help Desk is its simplicity and ease of use. The portal is straightforward and does exactly what we need, it allows us to input and manage ticket information efficiently. I also appreciate the feature that lets end users submit their own tickets via a dedicated email address, which streamlines the support process and reduces manual entry on our side. > > **Nachteile**: What I liked least about Spiceworks Cloud Help Desk is the lack of flexibility in setting up a custom domain email connector. Instead of being able to easily integrate our own domain, I had to create a shared mailbox and set up a forwarding rule, which felt like a workaround. Additionally, the ticket search functionality could use improvement, it's difficult to locate closed tickets, and there's no easy way to search by the user who submitted the ticket. > > Overall, Spiceworks Cloud Help Desk has been a very solid experience, especially considering it's a free solution. It delivers great value without compromising core functionality, and it's helped enhance our help desk operations for employees. While there are areas for improvement, it's hard to complain about a tool that offers so much at no cost. We’re definitely open to exploring the paid version in the future, depending on the features offered. ----- ### "Could do better" — 2.0/5 > **Tom** | *24. März 2025* | Non-Profit-Organisation Management | Empfehlungsbewertung: 2.0/10 > > **Vorteile**: The price point compared to other solutions > > **Nachteile**: The adverts are sometimes annoying and also the mobile app is very buggy ----- ### "SAC Spiceworks Cloud Help Desk" — 5.0/5 > **Raul** | *22. November 2025* | Bildungsmanagement | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I use Spiceworks Cloud Help Desk to teach my CompTIA Tech+ and A+ students IT helpdesk skills through exercises and labs where I demonstrate real-world IT service tickets and situations. And they're tasked with submitting proper ticket documentation and possibly solution steps. And Spiceworks Cloud Help Desk has been the perfect program to give these future IT professionals the invaluable hands-on experience and skills to garner themselves and excellent IT jobs. > > **Nachteile**: Only very rarely when creating the Spiceworks Cloud Help Desk user accounts, the account needs to be created more than once. But that could have been a typo on my part or a bad user email. > > Overall, Spiceworks Cloud Help Desk has been a godsend of a program to teach critical IT help desk skills. Students are able to follow the entire life-cycle of an IT related situation including tickte submission, documentation, progress, reporting and resoltion. ----- ### "The Help Desk tool that does what we need." — 4.0/5 > **Juan** | *15. September 2025* | Industrieautomation | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: \* Ease of use \* Very flexible and configurable \* Easy to get historical tickets for metrics \* Does emailing for me \* Cannot beat the cost \* No functional cons (this is a pro) > > **Nachteile**: I know that the ads are a necessity, and that a paid subscription could fix the ads, but we do not pay, and they sometimes get annoying. > > We have used Spiceworks for a long time and watched as it has gone through its growth and iterations. Since day one, we have been very happy with the migration to the Cloud, and the migration from on-prem to the cloud was very easy. My team and I have experience with paid products, and for the purpose of tracking helpdesk tickets, Spiceworks has always kept up just fine. ----- Seite: 1 / 25\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/102709/spiceworks-it-help-desk?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/102709/spiceworks-it-help-desk) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten