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Spiceworks Cloud Help Desk

Spiceworks Cloud Help Desk

Was ist Spiceworks Cloud Help Desk?

Der IT-Helpdesk von Spiceworks wurde speziell für IT-Experten entwickelt. Er bietet genau das, was du benötigst, um ein besseres internes IT-Helpdesk und ein besseres Geschäft zu betreiben. Mit der kostenlosen Helpdesk-Software (auf deinem Server oder in der Cloud) kannst du innerhalb weniger Minuten Tickets abarbeiten. Außerdem bietet es mehr als nur Ticket-Tracking: Verstehe (und ändere) das Teamverhalten und zeige deine Wertschätzung für das Unternehmen. Erhalte es noch heute kostenlos!

Wer verwendet Spiceworks Cloud Help Desk?

IT-Profis! Es gibt nichts Besseres, als das Leben von IT-Profis zu vereinfachen. Egal, ob CTO, IT-Manager, IT-Support-Spezialist oder Systemadministrator – Spiceworks kann dir helfen.

Spiceworks Cloud Help Desk Software - 1
Spiceworks Cloud Help Desk Software - 2
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Du bist nicht sicher, ob Spiceworks Cloud Help Desk das Richtige ist? Mit einer beliebten Alternative vergleichen

Spiceworks Cloud Help Desk

Spiceworks Cloud Help Desk

4,4 (559)
Keine Preise gefunden
Kostenlose Version
Kostenlose Testversion
56
Keine Integrationen gefunden
4,3 (559)
4,6 (559)
4,2 (559)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
795,00 $
Jahr
Kostenlose Version
Kostenlose Testversion
62
4
4,4 (772)
4,5 (772)
4,4 (772)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über Spiceworks Cloud Help Desk

Durchschnittliche Bewertung

Gesamt
4,4
Benutzerfreundlichkeit
4,3
Kundenservice
4,2
Funktionen
4,2
Preis-Leistungs-Verhältnis
4,6

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
48%
4
40%
3
9%
2
3%
1
0%
Joshua
Joshua
System Administrator in UK
Verifizierter Nutzer auf LinkedIn
Bankwesen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Ever looking for an IT Asset Management App to use ..... Spiceworks has it all

5,0 letztes Jahr

Kommentare: My life became easy when I stated using Spice work to update all the IT assets, as I can add new devices from anywhere and monitor who was assign to a particular device for tracking and report documentation.

Vorteile:

The beauty of updating IT Assets all in one place from Mobile device to Laptops to Printers and the ability to save credentials for assessing those devices in a shot note for easy of continuity.

Nachteile:

I haven't find any fault using the app, so there is non for me to write

Matthew
Director of IT in USA
Non-Profit-Organisation Management, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Help Desk Where You Want It

5,0 vor 3 Jahren

Kommentare: Starting a new role in the organization that had no Help Desk and no history or structure; Spiceworks proved to be the single biggest one thing that could be done right that would yeild improved IT services to the organization. User responsibility shifted to reporting IT issues using email and overall satisfaction improved and service impacting issues due to weaknesses in infrastructure, bad procedures or mislaid processes were identified by the ticketing system and corrected.

Vorteile:

I started using Spiceworks in the cloud and then copied the database and importing it to our VM and lost nothing. It is an efficient and easy to use platform. Adding techs and break-fix categories to track what needs to be improved proved to be successful. This allows IT to focus on root cause and then to deploy solutions to prevent the same.

Nachteile:

The reports need to be streamlined to remove redundancy. Quantity is not always a good thing and by compressing and focusing on key areas the reporting could be a lot better and less fractured.

Assi
Application Developer in USA
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

My Experience With Spiceworks

4,0 vor 2 Monaten Neu

Vorteile:

It is a great tool as service desk and hep desk solution It makes management of IT assets easy and also doubles up as an IT management solution

Nachteile:

Spiceworks has always been very helpful. No pitfalls.

Josh
IT Support Specialist in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Awesome IT Help Desk software, horrible inventory system.

2,0 vor 6 Jahren

Vorteile:

Spiceworks is great for managing help desk tickets. Using HTML we've been able to customize our end-user portal. Create multiple ticket templates to capture the details we truly need from end-users. We have found that the mobile application for iOS and Android to be the best on the market. It has a great GUI, very user friendly, informative, and easy to set up.

Nachteile:

The inventory system is lacking when it comes to producing accurate information. At one point this year we were upgrading our end users to dual monitors. We attempted to use Spiceworks to produce the make and model of the current monitor the end users were using. It came back telling us a generic description. I ended up writing a batch file that would obtain them remotely and that was accurate. We've also had issues where it would scan a computer that had 2 monitors but would only show one. We also went through a license key audit and thought we could rely on Spiceworks to produce accurate results. It ended up showing us that several computers had 3 iterations of office installed. I understand that these keys are in the registry but other similar scanners would only produce keys for whats actually installed on the workstation by cross-referencing installed applications and registry keys. We recently have been experiencing issues where Spiceworks would attempt to scan 180 assets and it would fail to complete the scan without errors. We found this out by using WSUS to determine how many computers we had and Spiceworks was off by 30 assets of the 180. At least twice a week it also locks up and our end users can't access the help desk portal to submit tickets. We've chosen to use LanSweeper to track assets. LanSweeper produced accurate results in a fraction of the time Spiceworks produced incomplete results. Spiceworks took 8+ hours, LanSweeper <30 minutes.

Patrick
System Admin in USA
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best ticketing system

5,0 vor 4 Jahren

Kommentare: This tool has been great for us. It’s very user friendly which was better then other ticketing systems we looked at. It’s been very beneficial to be able to keep track of our tickets. One huge benefit is the use of the mobile tool to be able to access and our modify the ticket when our users are on call

Vorteile:

Great tool for ticketing system. Being a small company we used excel to track calls and troubleshooting with customers and we needed a better solution to keep track of all the calls and tickets created. It’s been great that we can access this in office and on our mobile device to refer to past notes in a ticket when we are on call. One benefit that we love is adding and modifying fields in the ticketing system to keep track of certain information of the customer

Nachteile:

Having gone from tracking our own calls manually this has been a huge benefit and we haven’t noticed any downsides to using this.