--- description: Detaillierte Informationen über Spiceworks Cloud Help Desk zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Spiceworks Cloud Help Desk Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/30008/help-desk/software) > [Spiceworks Cloud Help Desk](/software/102709/spiceworks-it-help-desk) # Spiceworks Cloud Help Desk Canonical: https://www.capterra.com.de/software/102709/spiceworks-it-help-desk Seite: 1 / 25\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/102709/spiceworks-it-help-desk?page=2) > Lade die kostenlose IT-Helpdesk-Software für IT-Profis und -Systemadmins herunter, die weltweit und in allen Branchen nutzbar ist. Kundendienst und mobile Apps sind ebenfalls kostenlos. > > Bewertung: **4.4/5** von 584 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Spiceworks Cloud Help Desk? IT-Profis\! Es gibt nichts Besseres, als das Leben von IT-Profis zu vereinfachen. Egal, ob CTO, IT-Manager, IT-Support-Spezialist oder Systemadministrator – Spiceworks kann dir helfen. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.4/5** | 584 Nutzerbewertungen | | Bedienkomfort | 4.3/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.2/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.6/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.2/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Ziff Davis ## Gewerblicher Kontext - **Startpreis**: 6,00 $ - **Preismodell**: (Kostenlose Version verfügbar) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Deutsch, Englisch - **Verfügbare Länder**: Australien, China, Deutschland, Indien, Irland, Japan, Kanada, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Analytics - Aufgabenmanagement - Aufgabenmanagement - Automatisiertes Routing - Berichterstattung / Analyse - Compliance Management - Connectivity-Management - Dashboard - Diagnosewerkzeuge - Ereignisprotokolle - IT-Asset-Management - IT-Reporting - Inventarverwaltung - Kapazitätsmanagement - Konfigurationsmanagement - Korrektur-Management - Kundenbetreuung - Leistungskennzahlen - Leistungsüberwachung - Netzwerkanalyse - Netzwerküberwachung - Priorisierung - Problem-Management - Real-Time Monitoring - Remote-Zugriff/-Kontrolle - Ressourcenmanagement - Self-Service Portal - Server-Überwachung - Service Level Agreement (SLA) Management - Störfallmanagement - Ticket-Management - Uptime-Berichterstattung - Ursachenanalyse - Verfolgen von Vermögensanlagen - Veränderungsmanagement - Wartungsplanung - Web-Traffic-Berichterstattung - Wissensbasis-Management - Wissensmanagement - Zugriffskontrollen / Berechtigungen - Überprüfung von Vorfällen - Überwachung ## Optionen für Kundensupport - FAQ/Forum - Wissensdatenbank - Chat ## Category - [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software) ## Ähnliche Kategorien - [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software) - [Issue Tracking Software](https://www.capterra.com.de/directory/30675/issue-tracking/software) - [Service Desk Software](https://www.capterra.com.de/directory/31027/service-desk/software) - [IT-, Server- und Netzwerk Tools](https://www.capterra.com.de/directory/32713/server-monitoring/software) - [IT-Management-Software](https://www.capterra.com.de/directory/10001/it-management/software) ## Alternativen 1. [Freshdesk](https://www.capterra.com.de/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [LiveAgent](https://www.capterra.com.de/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Freshservice](https://www.capterra.com.de/software/132997/freshservice) — 4.5/5 (685 reviews) 4. [Zendesk Suite](https://www.capterra.com.de/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [Milvus](https://www.capterra.com.de/software/202528/milvus) — 4.8/5 (298 reviews) ## Nutzerbewertungen ### "Ever looking for an IT Asset Management App to use ..... Spiceworks has it all" — 5.0/5 > **Joshua** | *20. Dezember 2022* | Bankwesen | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: The beauty of updating IT Assets all in one place from Mobile device to Laptops to Printers and the ability to save credentials for assessing those devices in a shot note for easy of continuity. > > **Nachteile**: I haven't find any fault using the app, so there is non for me to write > > My life became easy when I stated using Spice work to update all the IT assets, as I can add new devices from anywhere and monitor who was assign to a particular device for tracking and report documentation. ----- ### "A breeze to setup and haven't looked back since\!" — 5.0/5 > **Donna** | *25. November 2025* | Telekommunikation | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: I like the ability to customize ticket categories and the the fact that the system is rarely down for bugs and issues. > > **Nachteile**: If I had one dream for this system it would be improved reporting. I like that we can pull the reports down to Power BI but it would be nice to have the ability to customize more reports. > > Spiceworks Cloud Help Desk was one of the first systems I set up from scratch, and the setup was so user-friendly that it did not take long. We have used this system for multiple years now and the ongoing improvements have grown with us. We were able to customize the ticket categories to fit our business and on the few times there was a problem it was resolved in an efficient manner. ----- ### "Could do better" — 2.0/5 > **Tom** | *24. März 2025* | Non-Profit-Organisation Management | Empfehlungsbewertung: 2.0/10 > > **Vorteile**: The price point compared to other solutions > > **Nachteile**: The adverts are sometimes annoying and also the mobile app is very buggy ----- ### "Solid Product" — 5.0/5 > **Jerren Randle** | *26. Januar 2026* | Essen & Trinken | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Efficient way for our team to receive and respond to customer inquiries. Our team is able to re-access any closed tickets if research is required. > > **Nachteile**: The inability to view a sender's email address without having to go to the main cloud log in. There also have been some access issues in the past. > > On a day to day basis our team utilizes spiceworks to receive and respond to customer inquiries in a timely fashion ----- ### "A Full Featured Help Desk For Stewart Home & School" — 5.0/5 > **Michael Uber** | *15. September 2025* | Bildungsmanagement | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: First and foremost is the price. We are a small privately funded school for the intellectually disabled. Finding a tool that works so well for the school for no cost was a huge bonus. Next would be the features. The ability for users to just send an email to open a ticket is perfect for our population. There is a portal, but our users do not take advantage of it. I use the Mobile app when I am out on campus to take down requests from students and teachers as I am walking around. There is also an email method for updating tickets, though I do not use this very often. > > **Nachteile**: When a ticket is opened by email and the user is unknown you have to go into the settings for users and add additional information for the reporting to provide useful information. (This would be solved if our users would take advantage of the portal...) The knowledge base also does not come pre-configured with any common issues and resolutions, and has proved not worth our time to update. This may not be true for some larger users of Spiceworks Cloud Help Desk. > > Spiceworks Cloud Help Desk was easy and fast to set up. I was able to put in custom attributes for our teachers and school locations. The reporting was instantly available with all the metrics management wanted. The dashboard gives me a quick update on how we are keeping up with the demands of our teachers, staff, and students. Most of the time I go out on campus with a list of locations/students I need to see, and at the end of the day I update my tickets. The Help Desk has been a lifesaver because when I am out on campus I get hit with a lot more requests than I could ever remember, and being able to quickly put a ticket into the system using the mobile app helps keep me from losing track of an item that needs my attention. ----- Seite: 1 / 25\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/102709/spiceworks-it-help-desk?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/102709/spiceworks-it-help-desk) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten