Qiscus

Exceptional Customer Communication Solution

Vorteile:

We've been using Qiscus Omnichannel Platform for several years, and it has truly transformed the way we manage customer interactions. The platform's ability to integrate seamlessly with various communication channels like WhatsApp, Facebook Messenger, and email has been a game-changer for us.

Nachteile:

The initial setup can be a bit complex, but the excellent support team helps to ease the process.

Very Easy to Use

Kommentare: With Qiscus we can response to outside guest inquiry or internal guest request / service quick and easily. We also use broadcast feature to welcoming and farewell to our inhouse guest

Vorteile:

The system is very easy to use, without many complicated training our user can use it easily.

Nachteile:

The analytics feature is not very good, very slow to open and can't show supervisor performance, we can only view our agent's performance and not able to see spervisor's performance or the combination of them (all user performance)

Qiscus multichannel chat is helpful for our communication service

Kommentare: We had struggled with our communication service before. We avoid having many phone numbers but we have multiple agents to serve customers. By using Qiscus we can reply to customer messages in one dashboard with multiple agents

Vorteile:

The analytics feature, API Integration and Bot Integration are helpful for our communication services

Nachteile:

Repeating bugs is annoying, especially when it happens during crowded times. Sometimes the data accuracy is unstable, especially in analytics features and didn't have a direct update notification for clients

It is a good platform which is helpful for our service in customer care

Kommentare: It is good to find this helpful product for our customer care service eventhough it's somewhat pricey

Vorteile:

.It presents a good user interface and is easy to use.The multiagent and its auto-sharing feature of incoming messages to the active agents makes the handling chat service become easier and faster.It provides analytics feature, which is favorable and efficient

Nachteile:

.The cost is about pricey, especially for BI open session (broadcast).The limitation active session chat for only 24 hours is about troublesome.the notification for CI/BI opened that is made as if it were a new chat in the conversation, is also somewhat troublesome.For whatsapp channel integration, sent chats cant be undone or edited. Also we cant reply directly to one balloon chat in the conversation

So far this is the best product i've ever tried

Kommentare: helping us to solving our customer inquiries smooth & swiftly

Vorteile:

so light, so reliable, so easy to use, many features that help agent to operate it well

Nachteile:

the analytics is so basic, almost useless for us