GoTo Resolve

Es gibt noch viele Fehler auszubessern

Vorteile:

Das Programm ist recht übersichtlich, sobald man Gruppen für die Geräte eingetragen hat.

Nachteile:

Es gibt noch immer viel was nicht funktioniert:- Sitzungen beenden sich nach einem recht kurzen Zeitraum von selbst- Wenn man zwischen Sitzungen hin und herwechselt wird eine der Sitzungen immer neu geladen, was teilweise sehr lange dauert- Teilweise startet der Dienst nicht korrekt, was dazu führt dass man nicht auf das gewählte System zu greifen kann. Besonders bei Serversystemen ist das ungünstig, da man anderweitig auf das System zugreifen und den Dienst neu starten muss- Gelegentlich wird das Programm nicht korrekt auf dem Endgerät installiert. Die Installation wird ausgeführt, aber das Programm ist dennoch nicht auf dem Rechner. Erst bei erneuter Installation taucht es auf- Innerhalb einer Remote Sitzung gibt es oft Probleme mit Sonderzeichen wie @ oder \ da sie sich nicht eintippen lassen- Bei der Nutzung der Browserversion gibt es für Firefox oft das Problem, dass die Zwischenablage trotz gegebener Berechtigungen nicht möglich ist. In Chrome scheint dieses Problem seltener aufzutreten- In sämtlichen Browsern wird bei der Option zur "Daten Verwaltung" lediglich ein leeres Fenster statt dem Dateimanager geöffnet. Eine Übertragung von Daten ist so nicht möglich

Romote access software by GoTo

Vorteile:

GoTo Resolve the work software that we rely most heavily upon. Naturally, we employ it to provide on-demand customer support. However, we also rely on it to remotely access a computer or a server when it has to be used without surveillance.

Nachteile:

Updating or uninstalling the previous version using the Control Panel is required before re-establishing a remote connection to a previously linked device. Recently, this issue has become increasingly challenging, and after months of attempting to rectify it, we've decided to look into other remote support software.

Excellent IT support tool

Kommentare: Positive, GoTo Resolve has made it easy for me to provide remote assistance to users and where when I'm anywhere. I was very easily able to get it to run on my smart phone allowing me to quickly solve a IT issue at work while in the middle of a road trip.

Vorteile:

GoTo Resolve offers me a lot of tools to manage our company's IT resources and provide real time support to our users. Having information such as what operating system a computer is running, who is currently logged in, and what the computers resource usage is on my control panel has been a great help in providing support.

Nachteile:

The two biggest issues I've encountered is GoTo Resolve is a bit more resource hungry when providing remote support compared to other remote desktop solutions. Some of our older machines run extremely slowly when I'm using it to remote in. Additionally if the GoTo Resolve client on a machine decides to stop it can be a pain instructing a user how to restart it and is usually easier to tell them to reset the entire machine. The GoTo Resolve client handles users changing poorly which is usually when the client crashes.

I use GoTo Resolve to manage and track customer issues efficiently and effectively. It's been a game changer for our team!

Vorteile:

The customizable ticketing system and real-time reporting are excellent features. It's made our workflow so much smoother.

Nachteile:

The user interface could use some improvement to make it more intuitive. Also, the mobile app needs more functionality and better navigation.

Decent product, lots of bugs, support non-existent

Kommentare: It's been messy, this is the 3rd time we have tried GoTo Resolve. First time failed, support couldn't get us past step 1 on ticket system, so we canceled. Second time was a free trial that went south. This is the third try and we paid for it in March and still don't have it up and running yet. Takes way too long to setup, you're on your own as support is useless, so it's better than GoTo Assist, but not as good as others like Ninja but it's way cheaper than some others so you get what you pay for.

Vorteile:

I like what was described to us as a selling point, ticket system, integrated with Teams, inventory management, ease of use, etc.

Nachteile:

It's a task getting it implemented, we have a free trial account that cannot be deleted so we cannot contact support and open a ticket as it wants us to pay even though we have paid several thousand dollars up front for the year. It's not easy to configure, the ticket system is iffy at best and they don't even know how to help you configure it themselves.