Wer nutzt diese Software?

Demand-response dispatch and scheduling software in paratransit, NEMT and government industries in the US and internationally. They serve transit agencies that manage anywhere between 5-250+ vehicles.

Durchschnittliche Bewertung

12 Bewertungen
  • Gesamt 4.4 / 5
  • Benutzerfreundlichkeit 4.1 / 5
  • Kundenservice 4.4 / 5
  • Funktionen 4.4 / 5
  • Preis-Leistungs-Verhältnis 4.4 / 5

Produktdetails

  • Kostenlose Version Nein
  • Kostenlose Testversion Nein
  • Einsatz Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)
    Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • Ecolane
  • http://www.ecolane.com/
  • Gegründet 2002

Über Ecolane DRT

Ecolane is the most flexible, affordable and reliable choice for transit agencies looking for transit software solutions. Our easy-to-deploy, on-demand scheduling and dispatching platform empowers transit agencies to provide safe, accessible, and equitable transportation alternatives to people who might not otherwise have community access and mobility.

Ecolane DRT Funktionen

  • Abrechnung & Rechnungsstellung
  • Driver-Daten
  • Fahrer-Protokolle
  • Fahrtenbuch
  • Festes Strecken-Management
  • Mehrfache Routen-Unterstützung
  • Paratransit (spezielle flexible Busse in den USA)-Management
  • Routing
  • Terminplanung
  • Versandmanagement

Alternative Produkte

Die hilfreichsten Reviews für Ecolane DRT

Software is efficient in scheduling and reporting.

Bewertet am 6.4.2018
Janelle C.
Operations Manager
Transport/Güterfrachtverkehr/Schienenverkehr, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The ability to produce various reports in compliance with our contractual obligations has improved tremendously with Ecolane. Eliminates alot of time and effort to manually produce necessary data. System's tracking and monitoring capabilities are satisfying and useful.

Vorteile: The capability of producing various reports in compliance with contractual obligations and internal assessments on drivers on time performances, mapping capabilities allows for monitoring and tracking of trips and drivers.

Nachteile: Ability to maintain a large percentage of "group" trips versus demand response trips. Program group trips from same geographic area and site appear to go array when the system notices that there are other capable drivers in the area.

Antwort des Softwareanbieters

von Ecolane an 19.6.2018

Janelle, we are super excited that your agency reports are making you more efficient in the office, but sorry to hear of your struggles with some of your trips ¿appear(ing) to go array.¿ We hope you don¿t mind, but we took the liberty of reviewing our support system to see if we could track you down since the reported struggles didn¿t strike a chord with any reported issues. We are going to have one of our team set up a time to talk through any issues you are having and get you all set. Thanks again for reaching out and being part of the Ecolane Partner community. Keep the feedback coming!

Ecolane in general is a good product with some minor problems. Support has been quick and responsive

Bewertet am 20.4.2018
Joe R.
Director of Admin Services
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis

Vorteile: General ease of use and data availability, reports. Accuracy is good for the most part. Support has been very good. Ecolane is continually working on the product to make it better.

Nachteile: Some numbers do not seem to make sense of reports. An explanation of the formulas to get those numbers was not helpful. Could use some tweaks to make better.

Antwort des Softwareanbieters

von Ecolane an 19.6.2018

Thanks for the review Joe! We heard you and have already made steps to improve.
As we are all aware, third parties, NTD and State DOTs often have different ways of calculating stats and figures. Ecolane¿s canned reports make every effort to satisfy all these requirements. We were sorry to hear you didn¿t get the explanation on the reports you wanted when you initially posted but we wanted to let you know that an updated reports definitions and descriptions document has been posted to our Support site. We hope that this answers all your questions! If not, simply send an email to support@ecolane.com, file a ticket on support.ecolane.com, or contact our support team at (844) ECO-LANE or 844-326-5263 and we¿ll make sure to make it right.

Excellent and efficient software

Bewertet am 9.4.2018
Donald J.
Compliance Specialist
Transport/Güterfrachtverkehr/Schienenverkehr, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: improved efficiency and ease of operation

Vorteile: Ease of use. Reports are easy and very useful. The software has increased our productivity significantly and we see a consistent reduction in driver payroll hours. The reservation process is quick and efficient. NTD reporting is very simple with the software and the time needed for report preparation is a mere fraction of what we used to have to spend getting reliable data.

Nachteile: Need a similar software for fixed route service. The software is excellent for paratransit service. We struggle with finding a similar solution for our fixed route service. The training and support has been excellent. Our supervisors had to get used to allowing the system do its work and once they accepted that, scheduling has greatly improved. I really don't have any issues that I can say that we like least about the software.

Antwort des Softwareanbieters

von Ecolane an 31.1.2019

Hi Donald,

Thanks for the review. It¿s our pleasure to have you as our customer. We're glad that our software has increased your productivity so significantly while reducing your costs.

Improved service

Bewertet am 26.10.2018
Alex R.
Transit Operations Supervisor
Staatsverwaltung, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: My agency has seen a huge increase in efficiency and productivity, a gain of well over 50% trip increase with no increase in resources. Reduction in customer complaints and increases in compliments.

Vorteile: Functionality: Multiple functions under one roof all linked from:
Client information
Scheduling
Dispatch
MDT
Mapping
POI
GEO coding
Trip tracking
Driver monitoring
Data capture
Reporting
there are to many to list..

Nachteile: very little in my opinion the biggest CON is the user and their ability to work within the software and see the many potential gains. A failure isn't necessarily a software issue I have found. Many times its a blend of agency understanding and settings, with interactions with the system playing a large role in problems

Antwort des Softwareanbieters

von Ecolane an 31.1.2019

Hi Alex,

Thanks for the review. It¿s our pleasure to have you as our customer and we're happy you're getting the fullest usage out of our software.

Ecolane Review

Bewertet am 29.10.2018
Crippen T.
Operations Specialist
Transport/Güterfrachtverkehr/Schienenverkehr, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Over all is good, Ecolane has its flaws, people just need to realize what they are and plan for them to happen daily and adjust to the system.

Vorteile: I helps get consumers on and off board as soon as possible. It is also efficient with only needed the right amount of vans out on a given day.

Nachteile: Breaks are terrible, if a driver goes to break late, then timing of trips need to update before the driver departs from his break.

Antwort des Softwareanbieters

von Ecolane an 31.1.2019

Hi Crippen,

Thanks for the review. It¿s our pleasure to have you as our customer. We're happy you find that our software helps increase operational efficiency.

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