Wer verwendet Naylor AMS Solutions?
Associations looking for an all-in-one solution for all critical systems - Membership, Website, Registrations, Directories, Certifications, Newsletter, Finance, Communications, Committees and more.
Was ist Naylor AMS Solutions?
Naylor AMS Solutions delivers a simple and easy-to-use solution like no other in the industry for associations with 45k records or less. Our consultative and hands-on approach builds a partnership that provides you with a hassle-free AMS implementation. Simply put, you'll have everything needed to organize, automate and optimize your association. We will be right by your side with expertise and live customer support 24/7.
Naylor AMS Solutions – Details
Naylor Association Solutions
Naylor AMS Solutions – Preisübersicht
Naylor AMS Solutions ist verfügbar ab 195,00 $/Monat. Naylor AMS Solutions bietet keine Gratisversion und keine kostenlose Testversion. Weitere Preisinformationen für Naylor AMS Solutions finden Sie unten.
Naylor AMS Solutions Funktionen
Naylor AMS Solutions – Nutzerbewertungen
5 von 37 Nutzerbewertungen angezeigt
Bewertet am 26.10.2016
Website, event registration and online directory work together seamlessly.
Kommentare: We've been using Timberlake now for about 3 to 4 years. The website, event registration portals and online membership directory work seamlessly together. Now, no AMS is 100% "everything," but I think Timberlake comes pretty close. And, when issues arise, their customer service and support staff are on it. I would recommend it.
Vorteile: Combines the things we needed all together in one platform: website, membership directory, "true" online event registrations capable of accepting credit card payments, or members can choose to be invoiced. The system also tracks continuing professional development hours if the certification is linked to the event, though this has been somewhat problematic for whatever weird reason. The Timberlake team/developers continue to investigate. I think all the people at Timberlake are very helpful, friendly, supportive and knowledgeable--and quick to respond if there is an issue.
Nachteile: Our membership is by firm, rather than individual. And under the firm membership there are usually several individual names listed that are firm personnel. Anyway, often firms have a change of address. So to update the records I have to update the firm record and all the individual records associated with it. The system cannot do a "universal" update for that particular member/firm. Part of the reasoning behind this I'm sure is that often there are people listed in branch offices--and they have a totally different address than the primary. This is just one small example.
Antwort des Softwareanbieters
von Naylor Association Solutions an 27.10.2016
Merideth, Thank you for taking the time to write an informative review. The weird issue with your PD system is still very much an active case with our development team and we expect to see resolution very soon.
Bewertet am 9.4.2019
Kommentare: What I have is much better than the previous versions delivered to my membership. I feel like I am bothering customer service when I have a question based on the non-verbal attitude that comes through the phone. I had a great implementation manager, but the level of service since then has left room for improvement. I pay the invoice on time, and apparently that is enough.
Vorteile: I really liked that the platform could do more than my previous option did and could be customized to match the existing look of the website with added functionality for a reasonable price based on other options available at the time.
Nachteile: While dynamic, I am still using multiple products to solve my association communication functions. I haven't found that Naylor is overly interested in being a single source for communications integrations.
Antwort des Softwareanbieters
von Naylor Association Solutions an 23.4.2019
Thank you for your candid and thorough review of Naylor AMS as it applies to your association. In the recent past we have launched the Naylor Marketplace with the goal of providing best in class communications partners to help fill communication platform gaps for no or low cost within Naylor AMS. We hope you have had a chance to check those out, including MailChimp, Constant Contact, RealMagnet, Informz, and SurveyMonkey. We have also included SimpleLists to help manage your email lists within your AMS. If you have any questions, please don't hesitate to reach out to our Naylor AMS support staff to help implement the best add-ons for your association. Additionally, we have shared your feedback regarding support's tone. Once again, thank you for the constructive feedback that allows us to improve and serve your association, your members, and your association peers better.
Bewertet am 4.10.2017
The Naylor team is incredibly professional and supportive.
Kommentare: We looked for an AMS solution for more than a year. We are extremely happy we chose Naylor. This product exceeded our need for cost, functionality, implementation time frame, and professional website interface. NASS now has a professional AMS which we are all very proud to present to our membership.
Vorteile: The ease of use and feature set for the price cannot be beaten. I have experience with other AMS solutions, including custom software. The Naylor AMS is very full-featured, very easy to use and looks great on the web - all at a very reasonable price. The user experience within the finished product is very high quality. The website offers great options for appearance and navigation, and the software is able to meet our unique pricing, payment options and member benefit offerings. The workflow necessary to support the system is very streamlined. Our AMS Manager was able to train our processing folks and have the software fully operating within days. The ongoing work tasks necessary to manage the data, transactions and support our members are also streamlined - we spend much less time processing member, event and professional learning data than we used to while presenting a much more professional website front-end than we used to.
Nachteile: There are not many items we were unhappy with. A couple which could be improved are the ability to support more membership data imports and bulk updates, and a little more robust report writer. The data import/bulk upload feature is really an important one. There are dozens of reports, with lots of filters which can be applied, but a true custom report writer would add some welcome flexibility.
Antwort des Softwareanbieters
von Naylor Association Solutions an 6.10.2017
Tony, we're pleased to hear about the value you're receiving from our AMS and team. Thank you for the kudos! Regarding your comments on the import process and reporting system, good news, those are both notable items on our roadmap so we hope to strengthen those offerings for you soon.
Bewertet am 25.4.2018
Bad experience from implementation to daily use. Created more problems than solved. NOT recommended.
Vorteile: Relatively easy to add users, price point is within what most small staff associations have in their budgets. WYSIWYG web page creator/editor is functional.
Manual movement of data between old database, QuickBooks and ConstantContact is what sent us on the search for a new AMS. Timberlake (now Naylor) assured us the system would be able to meet all our needs and make the manual data transfer unnecessary. In reality, NONE of what we were promised has been possible. These are just some of the problems:
1. Can not mark members as having attended events. Zero check-in type functionality. Also no option for issuing credits for events not attended.
2. Renewal process is a nightmare - anything other than simply dues (e.g. section membership or additional options) requires the member to renew or staff to manually renew individual members.
3. Zero integration with QuickBooks. Payments must be entered manually.
4. Simple reports (e.g. How many members have paid their dues and how many have outstanding invoices?) don't exist. Everything requires exporting data to Excel and then sorting, running counts, etc.
5. Blast email capability is cumbersome at best (e.g. can not change subject line for membership renewal email or sending invoices)
6. Credit card payments for invoices require manual movement of data as it is not identified what the member purchased or paid for.
7. Recurring problems with members not receiving password reset emails.
8. If you have members who are part of a firm or larger organization, it is NOT possible for them to show up on their own in the directory AND bill the firm/org for all dues and invoices.
Bewertet am 20.4.2016
It's scary to move, but I'm sure glad we did
Kommentare: This is our association's third web site in the 16 years I've been with this organization. I was not involved in the build out of the first. I was heavily involved in the second (which was custom built for us and eventually started breaking for lack of updating...which we didn't understand we needed to do until it was too late). And I was heavily involved in this third Timberlake decision and build out. It took us a while to get the build started. Day-to-day association matters were more pressing and the Timberlake team was patient (though our contact kept changing because there were changes going on there as a result of the Naylor purchase). Finally, we buckled down and started learning how to build. The build itself was not all that intuitive and I relied heavily on our contact. Too late in the process we realized we could simply pay Timberlake for them to transfer the content to the site. Things would have gone much faster had we known that earlier, but I think Timberlake web development folks aren't trained in sales so I had to mention that we were thinking about hiring a third party before our Timberlake contact said "oh we can do that". Things went a lot faster after that and we were able to launch on schedule. One of our team members who'd been through multiple web site builds said they'd never seen a web launch go so smoothly. We've been thrilled with the robustness of the admin side of the site and, more importantly, our members are very happy with some of the new features were offering them via Timberlake. There are always improvements from our view, but the thing we're most excited about is the fact that the Timberlake team is actively listening as they plan module/feature improvements. Not only do they ask for feedback directly, but they also have a users group that meets monthly. Our new site has been up for 4 months now and I'm so pleased with how it works for our team and our members. We're looking forward to continuing to work and grow with Timberlake.
Antwort des Softwareanbieters
von Naylor Association Solutions an 25.4.2016
Elizabeth, we're pleased to hear that you and your members are happy with the new system. Thank you for the feedback about your implementation experience. I'm sorry the content transfer service was not offered to you earlier on in the process. We recently introduced a new "concierge" offering to our new clients to help with the lion's share of setup and content migration. We're always looking to improve so please continue to share your ideas in the user group or any other preferred method to reach out to us.