Vision Helpdesk
von Vision Helpdesk
Wer nutzt diese Software?
Web-Hosting-Unternehmen, E-Commerce-Geschäfte, Online Business, Software-Unternehmen, Unterstützungs-Industrie, Alle Unternehmen, die ihren Kunden via E-Mail, Telefon, Chat, Facebook und Twitter unterstützen möchten
Durchschnittliche Bewertung
27 Bewertungen-
Gesamt
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Bedienkomfort
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Kundenservice
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Funktionen
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Preis-Leistungs-Verhältnis
Produktdetails
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Startpreis$8/Monat
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Kostenlose VersionJa
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Kostenlose Testversion
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EinsatzCloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
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TrainingPersönlich
Live Online
Webinare
Dokumentation
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KundenbetreuungGeschäftszeiten
Online
Angaben zum Hersteller
- Vision Helpdesk
- https://www.visionhelpdesk.com/
- Gegründet 2007
Über diese Software
Vision Helpdesk bietet Kundendienst-Software-Tools - 1) Help Desk Software (Multi Channel Help Desk) 2) Satelliten Help Desk (Multi Marke Help Desk) 3) Service Desk (ITIL / ITSM Help Desk). Vision Helpdesk ist ein ALL-IN-ONE Kunden-Support-Help Desk, mit dem Du verschiedene Kanäle wie E-Mail, Web-FORMULARE, Twitter-, Facebook-, ANRUFE unter einem Dach verwalten kannst. Vision Helpdesk wird von +8000 Unternehmen auf der ganzen Welt verwendet.
Vision Helpdesk Funktionen
- Automatisiertes Routing
- Dokumentenspeicher
- E-Mail-Integration
- Echtzeit-Chat
- IT-Asset-Management
- Kundenspezifisches Branding
- Management von Dienstgütevereinbarungen (SLA)
- Multi-Channel-Kommunikation
- Netzwerküberwachung
- Self-Service Portal
- Ticket-/Issueverfolgung
- Verfolgung von Interaktionen
- Warnungen / Eskalation
- Wissensbasis-Management
Die hilfreichsten Reviews für Vision Helpdesk
Best software for managing the various internet based customer interaction channels
Bewertet am 25.5.2018
Dennis Maina
Technical Support Analyst
Bright Consortium Ltd
Verwendete die Software für:
Mehr als 1 Jahr
Quelle des Nutzers
Vision Helpdesk is Best Satellite Multi-Domain Helpdesk!
Bewertet am 21.1.2010
Todd Ray
Admin
Infrenion Networks
Quelle des Nutzers
Kommentare: Overall We Highly Recommend Vision Helpdesk!!
Vorteile: They have advance feature - Satellite Helpdesk that allows us to manage support for multiple companies from one place with single database and multiple client portals. Also each company client portal can be designed as per respective company website. Best part of Satellite Helpdesk is we can have different signatures for each department also the from email is different for each department. They offer best WHMCS Billing Integration and Paid Ticket Support - We can bill our customers from Vision. They offer Anti-Spam Feature which is huge plus. Vision Helpdesk Ajax Interface is best user interface as it save large bandwidth and it makes user interface real faster. Another thing that was important for us was Ticket Migration tool as we have migrated from Kayako we wanted to have our old tickets in Vision. Best part is Vision Staff and Admin access url is same - they have nice Staff Access Control system.
Nachteile: Till date they don't offer Live Chat software. We are using LiveZilla untill Vision helpdesk launch their Live Chat Software.
Kommentare: Talking to customers using Facebook, Twitter and other platforms is faster
Vorteile: Price friendly where its is easy to afford and install
Offers the comfort of managing all the communication with customers using the social media channels in one stop
Nachteile: The product needs more time before it becomes operational in your devices. Other than that I have nothing terrible to say in regards to this product