Wer verwendet Vision Helpdesk?

Web-Hosting-Unternehmen, E-Commerce-Geschäfte, Online Business, Software-Unternehmen, Unterstützungs-Industrie, Alle Unternehmen, die ihren Kunden via E-Mail, Telefon, Chat, Facebook und Twitter unterstützen möchten

Was ist Vision Helpdesk?

Vision Helpdesk bietet Kundendienst-Software-Tools - 1) Help Desk Software (Multi Channel Help Desk) 2) Satelliten Help Desk (Multi Marke Help Desk) 3) Service Desk (ITIL / ITSM Help Desk). Vision Helpdesk ist ein ALL-IN-ONE Kunden-Support-Help Desk, mit dem Du verschiedene Kanäle wie E-Mail, Web-FORMULARE, Twitter-, Facebook-, ANRUFE unter einem Dach verwalten kannst. Vision Helpdesk wird von +8000 Unternehmen auf der ganzen Welt verwendet.

Vision Helpdesk – Details

Vision Helpdesk

https://www.visionhelpdesk.com/

Gegründet 2007

Vision Helpdesk – Preisübersicht

Vision Helpdesk ist verfügbar ab 8,00 $/Monat. Vision Helpdesk bietet eine Gratisversion und eine kostenlose Testversion. Weitere Preisinformationen für Vision Helpdesk findest du unten.

Startpreis

8,00 $/Monat
Preisinformationen

Kostenlose Version

Ja

Gratis Testen

Einsatz

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

Vision Helpdesk Funktionen

Help-Desk-Software
Automatisiertes Routing
Dokumentenspeicher
E-Mail-Integration
Echtzeit-Chat
IT-Asset-Management
Kundenspezifisches Branding
Management von Dienstgütevereinbarungen (SLA)
Multi-Channel-Kommunikation
Netzwerküberwachung
Self-Service Portal
Ticket-Management
Verfolgung von Interaktionen
Warnungen / Eskalation
Wissensbasis-Management
Konfigurationsmanagement
Problem-Management
Projektmanagement
Self-Service Portal
Störfallmanagement
Verfolgen von Vermögensanlagen
Verfügbarkeit-Management
Versions- und Bereitstellungsmanagement
Vertrags-/Lizenz-Management
Veränderungsmanagement
Aufgabenmanagement
Aufgabenmanagement
Dashboard
Eskalationsmanagement
Problemplanung
Projektmanagement
Wiederkehrende Probleme
Wissensbasis-Management
Überprüfung von Vorfällen
Call-Center-Management
E-Mail-Management
Leistungskennzahlen
Live-Chat
Self-Service Portal
Social-Media-Integration
Terminverwaltung
Umfragen & Feedback
Virtueller Assistent
Warnungen / Eskalation
Warteschlangenmanagement
Wissensdatenbank
Workflow-Management
Beschaffungsmanagement
Configuration Management Database (CMDB)
Fernbedienung
IT-Asset-Management
Mobiler Zugriff
SLA-Management
Self-Service Portal
Störfallmanagement
Veränderungsmanagement
Wissensdatenbank

Vision Helpdesk – Nutzerbewertungen

Zeigt 5 von 28 Nutzerbewertungen

Gesamt
4.6/5
Benutzerfreundlichkeit
4.2/5
Kundenservice
4.7/5
Funktionen
4.5/5
Preis-Leistungs-Verhältnis
4.4/5
Gitesh T.
Technical Lead
Informationstechnologie & -dienste, 13-50 Mitarbeiter
  • Overall Rating
    5/5
  • Benutzerfreundlichkeit
    Unrated
  • Eigenschaften & Funktionalitäten
    Unrated
  • Kundenbetreuung
    Unrated
  • Preis-Leistungs-Verhältnis
    Unrated
  • Likelihood to Recommend
    Unrated
  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 10.10.2014

"Excellent Help Desk software with wonderful features."

Kommentare: We used most of all opensource free help desks like osticket, trellis desk, hesk, etc. There are certain limitations of opensource ticketing system and those are not secure. Due to these reasons, we switched to Vision HelpDesk. It is excellent experience because Vision Helpdesk product is having nice features like SLA supported, providing good reports, unlimited agents, multi-site supported, profession looks, customization available, cost effective, constant updates. We got wonderful support from their support team and our every issue is being resolved very quickly. What else is required? I found Vision Help Desk is really excellent product comparatively with other competitors.

Vorteile: SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc

Nachteile: Till today I didn't find out any.

  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 10.10.2014
Ryan R.
IT Help Desk Analyst
Museen & Institutionen, 201-500 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
  • Overall Rating
    5/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Likelihood to Recommend
    8/10
  • Quelle des Nutzers 
  • Bewertet am 30.8.2019

"Vision Help Desk Review"

Kommentare: Overall our experience has been good so far. The Vision Helpdesk support team was very helpful in getting us set up and answering all of our questions.

Vorteile: Massive amount of features. Much more affordable than competitors. Lots of connectors. The support has been excellent so far.

Nachteile: The mobile app needs a lot of work. On Android, it loads but the app cannot be interacted with. On iOS, after you log in​, it crashes if you tap on anything. Sadly it is unusable. We plan to work with support to see if we can get it working for us but until then, the web browser works fine.

  • Quelle des Nutzers 
  • Bewertet am 30.8.2019
Dennis M.
Technical Support Analyst
Verwendete die Software für: Mehr als 1 Jahr
  • Overall Rating
    4/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Likelihood to Recommend
    8/10
  • Quelle des Nutzers 
  • Bewertet am 25.5.2018

"Best software for managing the various internet based customer interaction channels "

Kommentare: Talking to customers using Facebook, Twitter and other platforms is faster

Vorteile: Price friendly where its is easy to afford and install
Offers the comfort of managing all the communication with customers using the social media channels in one stop

Nachteile: The product needs more time before it becomes operational in your devices. Other than that I have nothing terrible to say in regards to this product

  • Quelle des Nutzers 
  • Bewertet am 25.5.2018
Daniel alejandro M.
Verwendete die Software für: 1-5 Monate
  • Overall Rating
    3/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    3/5
  • Likelihood to Recommend
    6/10
  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 10.7.2018

"Pretty good app for managing tickets"

Vorteile: This Vision Helpdesk was something I tried first when heard about the free trial, what a great plus. I thinks it's very cheap and you can get that value in return with some nice features. I'm always able to access and update tickets. Works fine with a good looking font. Easy-to-normal to use. Good software for a good price.

Nachteile: Well I didn't liked at all the User Interface as I think it needs a face lift. Sometimes when trying to set a category, subcategory or item, the app crashes back to Inbox.

  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 10.7.2018
Todd R.
Admin
  • Overall Rating
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    Unrated
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    Unrated
  • Likelihood to Recommend
    Unrated
  • Quelle des Nutzers 
  • Bewertet am 21.1.2010

"Vision Helpdesk is Best Satellite Multi-Domain Helpdesk! "

Kommentare: Overall We Highly Recommend Vision Helpdesk!!

Vorteile: They have advance feature - Satellite Helpdesk that allows us to manage support for multiple companies from one place with single database and multiple client portals. Also each company client portal can be designed as per respective company website. Best part of Satellite Helpdesk is we can have different signatures for each department also the from email is different for each department. They offer best WHMCS Billing Integration and Paid Ticket Support - We can bill our customers from Vision. They offer Anti-Spam Feature which is huge plus. Vision Helpdesk Ajax Interface is best user interface as it save large bandwidth and it makes user interface real faster. Another thing that was important for us was Ticket Migration tool as we have migrated from Kayako we wanted to have our old tickets in Vision. Best part is Vision Staff and Admin access url is same - they have nice Staff Access Control system.

Nachteile: Till date they don't offer Live Chat software. We are using LiveZilla untill Vision helpdesk launch their Live Chat Software.

  • Quelle des Nutzers 
  • Bewertet am 21.1.2010