Screeb

Screeb is our PM's best assistant

Kommentare: Screeb is very easy to deploy on web and mobile apps, our team has been able to collect key user insights in few hours compared to other solutions where it took us weeks to install.

Vorteile:

Being able to make decisions quickly using customer feedback.Be user-centric and listen to users, be able to refine surveys using AI to save time. Better understand our product and user usage.

Nachteile:

Now I don't miss anything with this tool

The best NPS survey tool in the market

Kommentare: We have been working with this tool for a year and a half to carry out the NPS tracking surveys of all our solutions, and it is really very complete and at the same time very easy to use. From the first moment their attitude has been to help us, to try to make sure that everything is in our best interest and they have even adapted or improved things based on our suggestions. And I must also say that their response time and the time to solve incidents is very fast.

Vorteile:

It's really easy to use and very complete. I also like the fact that they are continually adding new features.

Nachteile:

I miss a dashboard with all the data of all my projects that is more detailed and comprehensive at the same time.

Expensive and buggy, but promising

Kommentare: I was doing product research with screeb. I was surprised with the results. Its surveys have a high response rate, but I've had way too many problems: (1) some surveys didn't show and I had no clue, and I believed it was because I was pasting the copy from Miro and hidden HTML characters were present, (2) the other time I've set a survey and got zero responses, then I got a message from the support almost a month later saying a user property I was tracking (user version) was no longer supported by their SDK and wasn't being show; (3) Android page names were not being displayed correctly until I reached out to support and they updated their SDK; (4) the high-price low-MTU number is makes really expensive to keep fresh and new users. In the end we'll be switching screeb to a transactional email + push notification tool which have in-app message surveys and offers more. It's more expensive, but doesn't have a limit of tracked people, meaning the low-response rate of regular in-app surveys will not be an issue, as we'll reach out more people than screeb.

Vorteile:

- Chat-like surveys have a high response- AI-based reports (list, paragraph summary, most common themes) are handy- Options to cap survey frequency and recurrency

Nachteile:

- New company and new product, has lot of little issues- Expensive: they count as MTU (Monthly tracked users). And it's very expensive. If you have 100k MAU, you'd need to pay a lot to track plenty of users — not suitable for Freemium products - OR - you can pay a little more and get a push notification + transactional email tool which has in-app surveys- I've lost the count of times I've reached out to support to say my survey wasn't working (running on Flutter)- Had issues with possible invisible HTML characters that the SDK couldn't process and didn't show to apps

Great tool that improved our users understanding

Vorteile:

Screeb is extremely easy to handle: surveys can be set up, launched, edited and monitored in total independence. Plus, they are launched in-product, which is a game-changer in terms of user experience.

Nachteile:

Some new functionalities are not always immediately applicable to our product. However, the team are always open to feedback and always do their best to fulfill our requests in the shortest amount of time (as much as possible).

Review on Screeb product

Kommentare: I can finally get feedback from my users, very easily. I made several campaigns . Really love the experience. You should try it !

Vorteile:

I Love the interface, the fact that it is very intuitive and nice to use. They improve the product very fast and take account of the feedback. I recommend it ! ❤️

Nachteile:

Nothing to say here, because everytime I think about something to improve, they do it ;)