--- description: Detaillierte Informationen über Screeb zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Screeb Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Kundenengagement Software](/directory/30906/customer-engagement/software) > [Screeb](/software/1021951/screeb) # Screeb Canonical: https://www.capterra.com.de/software/1021951/screeb Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/1021951/screeb?page=2) > Die Lösung hilft Unternehmen, sich (wieder) mit ihrer Kundschaft zu verbinden,
um die digitale Erfahrung zu verbessern. > > Bewertung: **4.5/5** von 42 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Screeb? Mittlere und große Unternehmen Produktteams CX-Teams (Customer Experience) Marketingteams Digitalteams Projektteams ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 42 Nutzerbewertungen | | Bedienkomfort | 4.5/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.7/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.3/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.4/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Screeb ## Gewerblicher Kontext - **Startpreis**: 135,00 € - **Preismodell**: (Kostenlose Version verfügbar) (Kostenlose Testversion) - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch, Französisch - **Verfügbare Länder**: Albanien, Algerien, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Aruba, Bahamas, Barbados, Belarus, Belgien, Belize, Benin, Bermuda, Bolivien, Bosnien und Herzegowina, Botsuana, Brasilien und 138 weitere ## Funktionen - Aktivitäts-Dashboard - Anmerkungen - Anonymes Feedback - Anpassbare Formulare - Anpassbare Fragen - Anpassbare Vorlagen - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - CES-Umfragestruktur - CSAT-Umfragestruktur - Customer Communication - Dashboard - Daten-Import / -Export - Datenvisualisierung - E-Mail Marketing - Engagement-Tracking - Feedback-Management - Fragen-Verzweigung - Fragenkatalog - Interaktive Berichterstattung - Kohortenanalyse - Kommunikationsmanagement - Konversion-Tracking - Kundenbindung - Kundenerlebnis-Management - Kundensegmentierung - Leistungskennzahlen - Multi-Channel-Kommunikation - Multi-Channel-Vertrieb - NPS-Umfragestruktur - Negatives Feedback Management - Nutzerforschungsanalyse - Nutzungsverfolgung/-analyse - Personalisierung - Prozess-/Workflow-Automatisierung - Pulsbefragungen - Quantitative Metriken - Segmentierung - Sentiment-Analyse - Tests der Benutzerfreundlichkeit - Third-Party Integrations - Trend-Analysen - Trichter-Analyse - URL-Anpassung - Umfragen & Feedback - User Journeys - Verzweigungslogik - Videoaufzeichnung / Transkription - Visuelle Analytik - Zielgruppen-Targeting ... und 4 weitere Funktionen ## Integrationen (15 insgesamt) - Amplitude - Asana - Contentsquare - Harvestr - Intercom - Productboard - RudderStack - Segment - Slack - Stitch - Trello - Typeform - Zapier - Zendesk Suite - monday.com ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - 24/7 Live-Support - Chat ## Category - [Kundenengagement Software](https://www.capterra.com.de/directory/30906/customer-engagement/software) ## Ähnliche Kategorien - [Kundenengagement Software](https://www.capterra.com.de/directory/30906/customer-engagement/software) - [UX-Tools](https://www.capterra.com.de/directory/31036/ux/software) - [Produktanalyse-Software](https://www.capterra.com.de/directory/32915/product-analytics/software) - [Kundenbindung-Software](https://www.capterra.com.de/directory/34255/customer-retention/software) - [User Testing Software](https://www.capterra.com.de/directory/32295/user-testing/software) ## Alternativen 1. [Typeform](https://www.capterra.com.de/software/137289/typeform) — 4.7/5 (945 reviews) 2. [UmfrageOnline](https://www.capterra.com.de/software/201674/enquetes-maken) — 4.6/5 (1553 reviews) 3. [Google Forms](https://www.capterra.com.de/software/176571/google-forms) — 4.7/5 (11363 reviews) 4. [SurveyMonkey](https://www.capterra.com.de/software/32728/surveymonkey) — 4.6/5 (10426 reviews) 5. [Hotjar](https://www.capterra.com.de/software/163516/hotjar) — 4.6/5 (539 reviews) ## Nutzerbewertungen ### "Absolut best tool" — 5.0/5 > **Ina** | *26. September 2024* | Medienproduktion | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Easy to use\! This makes work fun\! The AI functions are very good > > **Nachteile**: Would like to see longer surveys as we like to do these from time to time > > very good, interfaces to Zendesk and Amplitude makes the usage best in class ----- ### "Screeb is our PM's best assistant" — 5.0/5 > **Pierre Alexis** | *11. Oktober 2023* | Computer-Software | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Being able to make decisions quickly using customer feedback.Be user-centric and listen to users, be able to refine surveys using AI to save time. Better understand our product and user usage. > > **Nachteile**: Now I don't miss anything with this tool > > Screeb is very easy to deploy on web and mobile apps, our team has been able to collect key user insights in few hours compared to other solutions where it took us weeks to install. ----- ### "The best NPS survey tool in the market" — 5.0/5 > **Juan Pablo** | *3. September 2024* | Automotive | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: It's really easy to use and very complete. I also like the fact that they are continually adding new features. > > **Nachteile**: I miss a dashboard with all the data of all my projects that is more detailed and comprehensive at the same time. > > We have been working with this tool for a year and a half to carry out the NPS tracking surveys of all our solutions, and it is really very complete and at the same time very easy to use. From the first moment their attitude has been to help us, to try to make sure that everything is in our best interest and they have even adapted or improved things based on our suggestions. And I must also say that their response time and the time to solve incidents is very fast. ----- ### "Expensive and buggy, but promising" — 3.0/5 > **Leandro** | *1. Juni 2023* | E-Learning | Empfehlungsbewertung: 3.0/10 > > **Vorteile**: - Chat-like surveys have a high response- AI-based reports (list, paragraph summary, most common themes) are handy- Options to cap survey frequency and recurrency > > **Nachteile**: - New company and new product, has lot of little issues- Expensive: they count as MTU (Monthly tracked users). And it's very expensive. If you have 100k MAU, you'd need to pay a lot to track plenty of users — not suitable for Freemium products - OR - you can pay a little more and get a push notification + transactional email tool which has in-app surveys- I've lost the count of times I've reached out to support to say my survey wasn't working (running on Flutter)- Had issues with possible invisible HTML characters that the SDK couldn't process and didn't show to apps > > I was doing product research with screeb. I was surprised with the results. Its surveys have a high response rate, but I've had way too many problems: (1) some surveys didn't show and I had no clue, and I believed it was because I was pasting the copy from Miro and hidden HTML characters were present, (2) the other time I've set a survey and got zero responses, then I got a message from the support almost a month later saying a user property I was tracking (user version) was no longer supported by their SDK and wasn't being show; (3) Android page names were not being displayed correctly until I reached out to support and they updated their SDK; (4) the high-price low-MTU number is makes really expensive to keep fresh and new users. In the end we'll be switching screeb to a transactional email + push notification tool which have in-app message surveys and offers more. It's more expensive, but doesn't have a limit of tracked people, meaning the low-response rate of regular in-app surveys will not be an issue, as we'll reach out more people than screeb. ----- ### "Review on Screeb product" — 5.0/5 > **Audrey** | *24. Januar 2022* | Personalwesen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I Love the interface, the fact that it is very intuitive and nice to use. They improve the product very fast and take account of the feedback. I recommend it \! ❤️ > > **Nachteile**: Nothing to say here, because everytime I think about something to improve, they do it ;) > > I can finally get feedback from my users, very easily. I made several campaigns . Really love the experience. You should try it \! ----- Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/1021951/screeb?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/1021951/screeb) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | nl | | | nl-BE | | ----- ## Strukturierte Daten