--- description: Detaillierte Informationen über LiveAgent zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveAgent Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/30008/help-desk/software) > [LiveAgent](/software/102188/liveagent) # LiveAgent Canonical: https://www.capterra.com.de/software/102188/liveagent Seite: 1 / 73\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/102188/liveagent?page=2) > Großartiger Kundenservice beginnt mit einer besseren Helpdesk-Software. Gewinne mehr Kunden durch exzellenten Kundenservice mit LiveAgent. > > Bewertung: **4.7/5** von 1787 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet LiveAgent? Große Auswahl für KMU´s in den Bereichen E-Commerce, Telekommunikation, Versicherungen, SaaS, Startups und Unternehmen. Unser Zielkunde ist jeder, der versteht, wie wichtig Kundenservice ist. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 1787 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.7/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.6/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: QualityUnit - **Gegründet**: 2004 ## Gewerblicher Kontext - **Startpreis**: 15,00 $ - **Preismodell**: (Kostenlose Testversion) - **Preisinformationen**: Kostenlos: $0/Agent/Monat – Small: $15/Agent/Monat – Medium: $29/Agent/Monat – Large: $49/Agent/Monat – Enterprise: $69/Agent/Monat - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Arabisch, Chinesisch, Deutsch, Dänisch, Englisch, Finnisch, Französisch, Griechisch, Hebräisch, Indonesisch, Italienisch, Japanisch, Katalanisch, Koreanisch, Lettisch, Litauisch, Malaiisch, Mazedonisch, Niederländisch, Norwegisch, Persisch, Polnisch, Portugiesisch, Rumänisch, Russisch, Schwedisch, Serbisch, Slowakisch, Slowenisch, Spanisch, Thailändisch, Tschechisch, Türkisch, Ukrainisch, Ungarisch, Vietnamesisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 204 weitere ## Funktionen - Agenten-Schnittstelle - Alerts/Escalation - Anrufaufzeichnung - Anrufprotokoll - Anrufüberwachung - Automatische Anrufverteilung - Automatische Antworten - Automatisiertes Routing - Autoresponders - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - CRM - Call-Center-Management - Chat / Messaging - Chatbot - Computer Telephony Integration - Content-Management - Dashboard - Echtzeit-Chat für Kunden - Feedback-Management - Geotargeting - IVR - KI/Maschinelles Lernen - Kampagnenmanagement - Kundenbetreuung - Kundendatenbank - Kundenhistorie - Kundenspezifisches Branding - Makros/Antwortvorlagen - Mobiler Zugriff - Offline-Formular - Personalisierung - Priorisierung - Proaktiver Chat - Problem-Nachverfolgung - Qualitätsmanagement - Self-Service Portal - Service Level Agreement (SLA) Management - Telefon-Tasteneingabe - Third-Party Integrations - Ticket-Management - Transfer / Weiterleitung - Transkripte / Chatverlauf - Verarbeitung natürlicher Sprache - Verfolgung von Interaktionen - Voice-Mail - Vorlagen-Management - Warteschlangenmanagement - Weiterleitung von Anrufen (Call Routing) - Workflow-Management ... und 8 weitere Funktionen ## Integrationen (2 insgesamt) - 3CX - Customer Portal ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - 24/7 Live-Support - Chat ## Category - [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software) ## Ähnliche Kategorien - [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software) - [Live-Chat Software](https://www.capterra.com.de/directory/30797/live-chat/software) - [IVR Software (Interactive Voice Response)](https://www.capterra.com.de/directory/30231/ivr/software) - [Chatbot-Software](https://www.capterra.com.de/directory/32448/chatbot/software) - [Beschwerdemanagement Software](https://www.capterra.com.de/directory/30674/complaint-management/software) ## Alternativen 1. [Freshdesk](https://www.capterra.com.de/software/124981/freshdesk) — 4.5/5 (3471 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.com.de/software/61368/salesforce) — 4.4/5 (18807 reviews) 3. [Zendesk Suite](https://www.capterra.com.de/software/164283/zendesk) — 4.4/5 (4090 reviews) 4. [LiveChat](https://www.capterra.com.de/software/62194/livechat) — 4.6/5 (1727 reviews) 5. [Tidio](https://www.capterra.com.de/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Nutzerbewertungen ### "Simple to use, complex in possibilities" — 5.0/5 > **Daniel** | *29. April 2026* | Finanzdienstleistungen | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: It is an easy to use tool framework with multiple tools to enhance client support interaction. Fast onboarding of new employees using the tool > > **Nachteile**: Not really much I can complain. The API integration could be more improved to implement the agent work in native applications > > We use liveAgent for our full B2C and B2B support, incident reporting and pooling and centralizing of communications ----- ### "Provide us with better and more effective channel communication" — 4.0/5 > **Nina** | *19. März 2025* | Gesundheit, Wellness & Fitness | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: I have found the integration of multiple channels to and from customers perfect in using LiveAgent. Integration of mails, live chat, calls and social media messages guarantees that I do not miss any customer queries and results in quick response and satisfaction. > > **Nachteile**: There is a limit of the number of email addresses that can be linked as per my experience. This restriction becomes cumbersome especially when one is trying to operate many departmental emails in a bid to ensure proper communication is conducted. ----- ### "Game changer for CRM integration" — 5.0/5 > **Rodrigo** | *4. März 2025* | Einzelhandel | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Easy set up , very good customer interface and very helpful and fast support. > > **Nachteile**: some non native integration, as WhatsApp and phone will need a 3rd party service provider, it could be done in all in one for easier access. > > The overall experience is very good, easy to handle and to set up and good support if there are any issues. ----- ### "An essential tool that has transformed our customer support" — 5.0/5 > **Jacopo** | *3. Mai 2026* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The interface is intuitive and well-organised. No lengthy training required — everyone in the company uses it from day one without difficulty. Support has always been prompt and competent. Whenever we've needed assistance, issues have been resolved quickly without unnecessary delays. > > **Nachteile**: The only area where we notice the trade-off of being an independent platform is in Google Workspace integration — it is functional but not as deeply embedded as we would ideally like. > > We have been using LiveAgent for many years as an IT consulting and services company, and we could no longer imagine working without it. For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner. What set LiveAgent apart from the competition is its constant evolution: the software is updated regularly with new features, without ever compromising on stability. Moreover, the ability to choose which modules to enable allows us to tailor it precisely to our business — without unnecessary functions that would weighing down the experience. We have also recommended it to several of our clients, who have adopted it with the same satisfaction. For anyone in need of a reliable, flexible, and always-up-to-date help desk solution, LiveAgent is the right choice. ----- ### "Great (new to us) product" — 5.0/5 > **Scott** | *3. Mai 2026* | Fotografie | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: LiveAgent has been great from the first time we reached out through onboarding. The simple interface makes for easy navigation and the integration with 2talk keeps emails and phone calls in the same place. Our team loves it\! We have become more efficient since we started and are looking to add on additional features to improve our customer service even more. Their customer support is great. Whenever we have had a question they are quick to answer. Being able to assign and sort the tickets is simple and the value of the product you get is amazing. They could charge more, but we're so happy they don't. > > **Nachteile**: I am not sure there was anything we didn't like, but we will keep you posted if we find anything worth reporting. ;) > > The customer service is amazing and they have been there to help with any questions we may have. The UI is fairly simple, so we didn't have many questions to start, but they were there to onboard us and get us up and running quickly. ----- Seite: 1 / 73\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/102188/liveagent?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/102188/liveagent) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Strukturierte Daten