Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl
Was ist LiveAgent?
LiveAgent Helpdesk-Sofware wurde häufig getestet und am besten bewertet für KMU. Unternehmen wie BMW, Yamaha, Huawei nutzen LiveAgent, um 150 Mio. Endnutzern weltweit Kundenservice zu bieten. Machen Sie mit, nutzen Sie den Wettbewerbsvorteil. Jetzt 30-tägigen kostenlos Testen, keine Verträge und keine CC erforderlich. LiveAgent die Multi-Channel-Helpdesk-Software mit über 170 Helpdesk-Funktionen, inkl. Live-Chat, Telefonsupport, Integration in soziale Medien, Support-Portal und API.
Wer verwendet LiveAgent?
Große Auswahl für KMU´s in den Bereichen E-Commerce, Telekommunikation, Versicherungen, SaaS, Startups und Unternehmen. Unser Zielkunde ist jeder, der versteht, wie wichtig Kundenservice ist.
Wo kann LiveAgent bereitgestellt werden?
Über den Anbieter
- QualityUnit
- 2004 gegründet
Support für LiveAgent
- Telefon-Support
- 24/7 Live-Support
- Chat
Erhältlich in diesen Ländern
Afghanistan, Albanien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra und 197 weitere
LiveAgent Kosten
Startpreis:
- Ja, kostenloser Test verfügbar
- Ja, Gratisversion verfügbar
LiveAgent bietet eine Gratisversion und eine kostenlose Testversion. Die kostenpflichtige Version von LiveAgent ist ab 9,00 €/Monat verfügbar.
Preismodelle Kostenlose TestversionÜber den Anbieter
- QualityUnit
- 2004 gegründet
Support für LiveAgent
- Telefon-Support
- 24/7 Live-Support
- Chat
Erhältlich in diesen Ländern
Afghanistan, Albanien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra und 197 weitere
LiveAgent – Videos und Bilder
LiveAgent Funktionen
Alternativen für LiveAgent
Bewertungen über LiveAgent
Customer Service Software - If Your're Looking for Basic
LiveAgent
Vorteile:
Sehr gute Chat Software. Keinerlei Probleem bisher.
Nachteile:
Bisher alles bestens. Keine negativen Erfahrungen gemacht.
Antwort von QualityUnit
vor 11 Monaten
Hi Cynthia! Thank you for your review! - LiveAgent Team
einer der Besten Chat Tools
Kommentare: Zufrieden
Vorteile:
breite Auswahl an Funktionen und Features
Nachteile:
GUI ist so richtig nutzerfreundlich und
Antwort von QualityUnit
vor 8 Monaten
Hello Muntaser! Thank you for your review :) - LiveAgent Team
Serves Our Needs
Vorteile:
My team likes being to easily sort tickets and assign them to relative members of our team.
Nachteile:
We haven't discovered any specific cons worth noting yet. There's no such thing as perfect software IMHO.
In Betracht gezogene Alternativen: Gorgias
Gründe für den Wechsel zu LiveAgent: Price and features
Antwort von QualityUnit
vor 2 Monaten
Hi Morgan, Thank you very much for your review. We are glad that you have been satisfied with LiveAgent and that it has been the right choice for you when it comes to handling tickets. Remember, we are here for you 24/7 in case of any questions or issues! -LiveAgent team
Avis liveagent
Kommentare: It's a good customer management software. It works very well
Vorteile:
Liveagent is the best customer management software among many others. It contains several features and its customer service is available at all times.
Nachteile:
The major problem I encountered with liveagent is the inconsistency of its auto-reaction, especially in French. It is very responsive but not too relevant.
Antwort von QualityUnit
letzten Monat
Hello Alfazar, Glad to hear you're enjoying the ease of navigation with LiveAgent! That's something we strive for, so it's great to see it recognized. When you say there's nothing missing and that LiveAgent makes your work easier, well, that's just what we're going for! The fact that we're meeting your needs and easing your process is the best type of news we can receive. Thank you for your awesome review and your recommendations. - LiveAgent Team
Mediocre lifecycle management
Kommentare: It has been from more to less. In the last 3 years has barely evolved (if not regressed), not being anymore a market leader. If I still haven't changed is due to all integration I have already done with the app.
Vorteile:
It's a really useful omnichannel tool, which requires mid-size effort to configure and obtain an inmediate profit.
Nachteile:
Development and support are on their own. They add/ change / delete functionalities without further notice. It's quite frustrating when a given morning your agents tell you that something you have been using for years is not working and when you reach support team responds saying that this feature never existed, as you are idiots. This issue could be easily solved if product team would submit a regular/weekly email with the content of the product roadmap, so teams can addapt in advance their operation to deleted/changed/added functionalities.
In Betracht gezogene Alternativen: Zoho Desk und Zendesk Suite
Gründe für den Wechsel zu LiveAgent: price affordable and worthy features
Antwort von QualityUnit
vor 2 Jahren
Hello Alberto, thank you very much for your honest review. We are happy to see that you find LiveAgent a useful omnichannel tool but at the same time, we are also very sad to hear about your negative experience. We are gathering the suggestions and features requested from our customers plus we have some internal initiatives to keep the growth of our solution. Recently we have been slowed down by a code refactoring that cannot be seen by users as an immediate improvement, but it's very important in a long term. All the changes can be found here in our changelog -> https://dev.ladesk.com/ and also in our blog post here -> https://www.liveagent.com/blog/news/ which is highlighting the most significant changes. Anyways, I will pass your feedback about the potential improvement of sharing the details about upcoming changes to our manager. I am again very sorry if there has been any change that caused you any inconvenience.
