LiveAgent

Able to Connect Multiple Web Sites to a Single HelpDesk

Kommentare: Good... I like it as a 3rd party hosted solution. It works as advertised.

Vorteile:

My business uses multiple domains and I like that I can connect them all to a single LiveAgent Help Desk.

Nachteile:

Some quirky billing procedures, but I am able to work around this.

More Importantly, Our Visitors Love Live Agent

Kommentare: I don't think I could do without LiveAgent. It serves two purposes for us. It is an active lead generator and we get quite a few who just want our help with something. We always are able to engage with them, even if they are not our customers. We know by doing so, they'll want to be our customers!

Vorteile:

Software was easy to setup and use. It sits in the background for the online agent and beeps when someone is on. It's very efficient and practical for Live Chat.

Nachteile:

The setup was a little cumbersome but there help and support was awesome. Once you have everything setup, there's no issue.

In Betracht gezogene Alternativen: tawk.to

1 month demo version

Kommentare: We will have a trial version to teston and then I can review more and answer this question

Vorteile:

I like the user interface, it seems intuitive.

Nachteile:

I did not manage to set up everything I need by myselft, technical support is needed.

Excellent Support for My Customers With Room to Grow

Kommentare: This a significant improvement over our previous help desk application. I am able to track and quickly resolve all customer issues. It just works the way it should. Our previous vendor kept changing elements of the software interface which only served to slow down our work because we had to learn how the interface was changing.

Vorteile:

Easy to set-up and manage. Provides all my support requirements in a simple to track dashboard of customer touch points.

Nachteile:

I have had occasional issues with email notifications stopping. Rare and quickly resolved with tech support in all cases.

In Betracht gezogene Alternativen: SherpaDesk und Spiceworks

Warum LiveAgent gewählt wurde: Better features in Live Agent. Room to expand. And we were frustrated with Teamviewer getting in our way more times that necessary.

Zuvor genutzte Software: TeamViewer

Gründe für den Wechsel zu LiveAgent: Price and features

One of the best Help Desk services around

Kommentare: Just excellent service, coming back from another Big-name provider and LiveAgen can deliver the same functionality in a much more accessible way.

Vorteile:

It is simple yet efficient software that allows tuning almost to any of your daily needs as a customer service department. Good pricing, efficient customer support, and highly customizable.

Nachteile:

It would be nice to have more variables for customizing workflow, right now there are not that many