Was ist LiveAgent?
LiveAgent Helpdesk-Sofware wurde häufig getestet und am besten bewertet für KMU. Unternehmen wie BMW, Yamaha, Huawei nutzen LiveAgent, um 150 Mio. Endnutzern weltweit Kundenservice zu bieten. Machen Sie mit, nutzen Sie den Wettbewerbsvorteil. Jetzt 14-tägigen kostenlos Testen, keine Verträge und keine CC erforderlich. LiveAgent die Multi-Channel-Helpdesk-Software mit über 170 Helpdesk-Funktionen, inkl. Live-Chat, Telefonsupport, Integration in soziale Medien, Support-Portal und API.
Wer verwendet LiveAgent?
Große Auswahl für KMU´s in den Bereichen E-Commerce, Telekommunikation, Versicherungen, SaaS, Startups und Unternehmen. Unser Zielkunde ist jeder, der versteht, wie wichtig Kundenservice ist.
Wo kann LiveAgent bereitgestellt werden?
Cloud, SaaS, webbasiert, Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil)
Über den Anbieter
- QualityUnit
- 2004 gegründet
- Telefon-Support
- 24/7 Live-Support
- Chat
Erhältlich in diesen Ländern
Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln und 220 weitere
LiveAgent Kosten
Startpreis:
- Ja, kostenloser Test verfügbar
- Ja, Gratisversion verfügbar
LiveAgent bietet eine Gratisversion und eine kostenlose Testversion. Die kostenpflichtige Version von LiveAgent ist ab 13,00 €/Monat verfügbar.
Preismodelle Kostenlose TestversionÜber den Anbieter
- QualityUnit
- 2004 gegründet
- Telefon-Support
- 24/7 Live-Support
- Chat
Erhältlich in diesen Ländern
Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln und 220 weitere
LiveAgent – Videos und Bilder











LiveAgent Funktionen
Bewertungen über LiveAgent

Doug L.
Able to Connect Multiple Web Sites to a Single HelpDesk
Kommentare: Good... I like it as a 3rd party hosted solution. It works as advertised.
Vorteile:
My business uses multiple domains and I like that I can connect them all to a single LiveAgent Help Desk.
Nachteile:
Some quirky billing procedures, but I am able to work around this.
Antwort von QualityUnit
vor 2 Monaten
Hello Doug! Thank you for your review! - LiveAgent Team
Greg N.
More Importantly, Our Visitors Love Live Agent
Kommentare: I don't think I could do without LiveAgent. It serves two purposes for us. It is an active lead generator and we get quite a few who just want our help with something. We always are able to engage with them, even if they are not our customers. We know by doing so, they'll want to be our customers!
Vorteile:
Software was easy to setup and use. It sits in the background for the online agent and beeps when someone is on. It's very efficient and practical for Live Chat.
Nachteile:
The setup was a little cumbersome but there help and support was awesome. Once you have everything setup, there's no issue.
In Betracht gezogene Alternativen: tawk.to
Antwort von QualityUnit
vor 2 Monaten
Hi Greg! It's one of our priorities that LiveAgent has to be easy to set up and use. We are glad to see that it has worked for you. For everything else, our support is online 24/7 to resolve any issue :) - LiveAgent Team
Florin L.
1 month demo version
Kommentare: We will have a trial version to teston and then I can review more and answer this question
Vorteile:
I like the user interface, it seems intuitive.
Nachteile:
I did not manage to set up everything I need by myselft, technical support is needed.
Antwort von QualityUnit
letzten Monat
Hello Florin! Thank you for sharing your feedback. Should you need any assistance with the set up, our customer service is here for you 24/7. - LiveAgent Team
Dave H.
Excellent Support for My Customers With Room to Grow
Kommentare: This a significant improvement over our previous help desk application. I am able to track and quickly resolve all customer issues. It just works the way it should. Our previous vendor kept changing elements of the software interface which only served to slow down our work because we had to learn how the interface was changing.
Vorteile:
Easy to set-up and manage. Provides all my support requirements in a simple to track dashboard of customer touch points.
Nachteile:
I have had occasional issues with email notifications stopping. Rare and quickly resolved with tech support in all cases.
In Betracht gezogene Alternativen: SherpaDesk und Spiceworks
Warum LiveAgent gewählt wurde: Better features in Live Agent. Room to expand. And we were frustrated with Teamviewer getting in our way more times that necessary.
Zuvor genutzte Software: TeamViewer
Gründe für den Wechsel zu LiveAgent: Price and features
Antwort von QualityUnit
vor 2 Monaten
Hi Dave! Happy to see LiveAgent is an improvement for resolving your customer service issues :) - LiveAgent Team
Alexey B.
One of the best Help Desk services around
Kommentare: Just excellent service, coming back from another Big-name provider and LiveAgen can deliver the same functionality in a much more accessible way.
Vorteile:
It is simple yet efficient software that allows tuning almost to any of your daily needs as a customer service department. Good pricing, efficient customer support, and highly customizable.
Nachteile:
It would be nice to have more variables for customizing workflow, right now there are not that many
Antwort von QualityUnit
vor 2 Monaten
Hi Alexey! Thank you for your feedback and a 5-star rating :) Happy to have you on board! - LiveAgent Team