--- description: Detaillierte Informationen über LiveAgent zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveAgent Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Call-Center Software](/directory/30007/call-center/software) > [LiveAgent](/software/102188/liveagent) # LiveAgent Canonical: https://www.capterra.com.de/software/102188/liveagent Seite: 1 / 71\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/102188/liveagent?page=2) > Großartiger Kundenservice beginnt mit einer besseren Helpdesk-Software. Gewinne mehr Kunden durch exzellenten Kundenservice mit LiveAgent. > > Bewertung: **4.7/5** von 1749 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet LiveAgent? Große Auswahl für KMU´s in den Bereichen E-Commerce, Telekommunikation, Versicherungen, SaaS, Startups und Unternehmen. Unser Zielkunde ist jeder, der versteht, wie wichtig Kundenservice ist. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 1749 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.7/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.6/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: CyberSentriq - **Gegründet**: 2004 ## Gewerblicher Kontext - **Startpreis**: 15,00 $ - **Preismodell**: (Kostenlose Testversion) - **Preisinformationen**: Kostenlos: $0/Agent/Monat – Small: $15/Agent/Monat – Medium: $29/Agent/Monat – Large: $49/Agent/Monat – Enterprise: $69/Agent/Monat - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 204 weitere ## Funktionen - Agenten-Schnittstelle - Anpassbare Formulare - Anrufaufzeichnung - Anrufprotokoll - Anrufüberwachung - Aufgabenmanagement - Aufzeichnung - Automated Attendant - Automatische Anrufverteilung - Automatisiertes Routing - Befragungs-/Umfragemanagement - Beibehaltung nachverfolgen - Berichterstattung / Analyse - Berichterstattung über Anrufe - Bildschirm teilen - Call-Center-Management - Chat / Messaging - Chatbot - Echtzeit-Chat für Kunden - Engagement-Tracking - Feedback-Management - Inbox-Management - Kollaboration mehrerer Nutzer - Kommunikationsmanagement - Kontaktmanagement - Kundendatenverwaltung - Kundenerlebnis-Management - Kundenhistorie - Kundenportal - Kundensegmentierung - Leadmanagement - Leistungskennzahlen - Live-Chat - Mobiler Zugriff - Multi-Channel-Kommunikation - Multichannel-Datenerfassung - Nutzungsverfolgung/-analyse - Onboarding - PBX - Problem-Nachverfolgung - Qualitätsmanagement - Remote-Support - Remote-Zugriff/-Kontrolle - Störfallmanagement - Transkripte / Chatverlauf - Umfragen & Feedback - Verarbeitung natürlicher Sprache - Voice-Mail - Wissensbasis-Management - Wissensmanagement ... und 82 weitere Funktionen ## Integrationen (129 insgesamt) - AVOXI - AWeber - Actio - ActiveCampaign - Adobe Commerce - Agile CRM - Asana - Avelia - Axigen - BigCommerce - Blogger - Bold BI - CS-Cart Store Builder - ChargeDesk - ClickFunnels ... und 114 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Call-Center Software](https://www.capterra.com.de/directory/30007/call-center/software) ## Ähnliche Kategorien - [Kundenservice Software](https://www.capterra.com.de/directory/22/customer-service/software) - [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software) - [Live-Chat Software](https://www.capterra.com.de/directory/30797/live-chat/software) - [Call-Center Software](https://www.capterra.com.de/directory/30007/call-center/software) - [Service Desk Software](https://www.capterra.com.de/directory/31027/service-desk/software) ## Alternativen 1. [Salesforce Sales Cloud](https://www.capterra.com.de/software/61368/salesforce) — 4.4/5 (18761 reviews) 2. [Zendesk Suite](https://www.capterra.com.de/software/164283/zendesk) — 4.4/5 (4066 reviews) 3. [LiveChat](https://www.capterra.com.de/software/62194/livechat) — 4.6/5 (1709 reviews) 4. [Freshdesk](https://www.capterra.com.de/software/124981/freshdesk) — 4.5/5 (3399 reviews) 5. [Tidio](https://www.capterra.com.de/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Nutzerbewertungen ### "Provide us with better and more effective channel communication" — 4.0/5 > **Nina** | *19. März 2025* | Gesundheit, Wellness & Fitness | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: I have found the integration of multiple channels to and from customers perfect in using LiveAgent. Integration of mails, live chat, calls and social media messages guarantees that I do not miss any customer queries and results in quick response and satisfaction. > > **Nachteile**: There is a limit of the number of email addresses that can be linked as per my experience. This restriction becomes cumbersome especially when one is trying to operate many departmental emails in a bid to ensure proper communication is conducted. ----- ### "Game changer for CRM integration" — 5.0/5 > **Rodrigo** | *4. März 2025* | Einzelhandel | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Easy set up , very good customer interface and very helpful and fast support. > > **Nachteile**: some non native integration, as WhatsApp and phone will need a 3rd party service provider, it could be done in all in one for easier access. > > The overall experience is very good, easy to handle and to set up and good support if there are any issues. ----- ### "Best software for customer support management" — 5.0/5 > **Shivam** | *27. Januar 2026* | Marketing & Werbung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: They are rich in features, it almost have every feature I need to talk to my clients and connect to my team for the meetings. > > **Nachteile**: the pricing thing is little bit higher compared to other providers other than that everything seems fine to me. > > Overall liveagent is great experience, their customer support was great during the software setup, the software is easy to use, messaging and email to clients is automated so it actually save a lot of my time and energy. ----- ### "An effective and reliable Helpdesk solution that made our customer support more simplified." — 5.0/5 > **Ishant** | *15. Oktober 2025* | Computer-Software | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The best part of LiveAgent to me is the ease with which it gathers all communication channels with customers in a central place. The ticket management system is highly intuitive whereby our staff is able to respond to any client inquiries in real-time through email, chat, and social channels. The navigation on the platform is easy and new members of the team learn to navigate through it within a short time. In terms of management, the reporting tools will be very visible regarding the performance of agents and client satisfaction. Their customer care team is also responsive, well informed, and sincerely committed to working towards the success of businesses. On the whole, LiveAgent is a great value company at any price to any company that wishes to take its customer support business to the next level. > > **Nachteile**: Although LiveAgent is doing very well in general, it still has a few things that can be improved. The mobile application is functional, but sometimes it is not very fast in handling a variety of tickets or switching between the discussions. Some more enhanced report and dashboard customization features would be useful as well when it comes to data-driven teams such as our one. Besides, the first installation takes certain time to program workflows and automation rules to the point that it is perfect, however, once it is established, the system is flawless. Such are small inconveniences in the sight of the value it renders. > > The general experience with LiveAgent was very positive. It has also simplified the process of our marketing and client success departments in their communication with the customers so that they get observed and addressed at the right time and in a personalized manner. The single ticketing system has greatly cut down response time, and enhanced interdepartmental cooperation. The reliability of the platform is also something that we enjoy, it is stable, safe, and constantly enriched with the meaningful improvements. Since the onboarding till the everyday practice, LiveAgent has turned out to be a reliable tool that provides a real value to our customer engagement strategy. It is a great option when a company should enhance its internal efficiency and the satisfaction of clients. ----- ### "Found beneficial ticket tracker and management system" — 3.0/5 > **Christ** | *19. März 2025* | Professionelles Training & Coaching | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: LiveAgent helps in centralizing all customer concerns from several channels in a ticketing system. This makes it possible to track all queries that may be generated in the course of customer service and this helps in processing and handling of customer complaints. > > **Nachteile**: Some areas of LiveAgent are not very intuitive and it may take some time for new users to get the hang of it. This might actually prolong the time of onboarding and may also need extra time teaching as to how to use the system. ----- Seite: 1 / 71\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/102188/liveagent?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/102188/liveagent) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Strukturierte Daten