Neon CRM

Good system for the money that practices continuous improvement

Kommentare: Overall, it is a robust system. The help center is very functional. For a new non-profit I would recommend it. For a larger staff, I would be hesitant.

Vorteile:

I have used and recommended NEON for a few years. For the money it is a robust system. The event management is one of the easiest to use and you can set up multiple programs levels easily.

Nachteile:

The reporting is difficult, except for getting event registrations out. To create a custom report is extremely frustrating.

Fundraising, Event, and Contact management for Non-profit

Vorteile:

The built-in fundraising, event registration, and contact management features have allowed us to keep everything inside of NEON. Previously we were cobbling together data from separate systems with quite a lot of Excel exporting and importing in between.

Nachteile:

The built-in email template creation tool is powerful, but the learning curve is a little greater compared with other platforms which specialize in email marketing. After a little effort, we were able to recreate what we needed in NEON.We have not found a straightforward, built-in feature to put multiple contacts into a dedicated group for one-off purposes. It can be done, but one higher level of organization of contacts would make contact management almost perfect.

Too Complicated for Non-Technically Inclined Users

Vorteile:

The original salesperson was cheery and optimistic! [I could never find him later when I had questions.] The website designer was terrific. [When I tried to do revisions myself, there was no access to how to work on website revisions/additions.]

Nachteile:

Customer service was slow and non-responsive to my specific questions. They were interested in other more technical questions that others asked when I went on their "open" sessions. The outrageous cost of using their payment system! Our members pay $325 for dues and NEON took $15 out of each payment! The weird complex "payout" system where I could never find the name of who the payee was! The lack of support for website learning and the general dismissal of our small organization's problems.

Pros & Cons

Kommentare: I like Neon but in general it's a bit too complicated and confusing. We encounter more problems than we'd like. We also learned recently that one of the main reasons we started using Neon is going to be disabled soon - having a web theme that mimics our WordPress theme. We wanted visual continuity from our website to our Neon forms and pages, and that's not going to be possible any longer, so it really throws a wrench in why we chose to use Neon in the first place...

Vorteile:

I appreciate all that can be done in Neon. There are so many options, things I didn't even know we could keep track of. I also appreciate that there are a lot of customization options.

Nachteile:

There are almost *too many* options and possibilities. It is also not always intuitive and a lot of things take multiple steps across multiple sections to implement. I have to submit tickets often because things aren't working as I think they should or I'm confused by something...

Simple and Straightforward

Kommentare: Overall, Neon CRM is a great product for the cost. As a smaller nonprofit, most of our budget goes directly back into youth programs.

Vorteile:

Neon CRM is a simple, straightforward tool. It's easy to use and there are a lot of resources and tools to help onboard new users. It's cost-effective for our nonprofit and enables us to track donors, volunteers, and donations in one place.

Nachteile:

A feature that could be improved at our subscription level is the ability to automate workflows. As it is, we have to manually pull reports to see if donors need to be contacted, moved along the pipeline, etc. It would be a huge improvement if Neon CRM offered a budget friendly alternative that enabled us to set contact on a pipeline and receive reminders when it's time to move them along.