Was ist High Level Software?
Not just a hotel booking system, High Level Software is a functionally rich, cloud-based & simple to use property management system. Purpose-built for the hospitality industry, it provides a one-stop technology solution for UK-based hotels.
By combining excellence in property management, guest acquisition, own brand & channel reservations, F&B sales & management and guest relationships, our fully integrated technology solution helps grow your business whilst remaining operationally efficient.
Wer verwendet High Level Software?
Perfect for group & independent hotels and pubs & inns, High Level provides end-to-end, cloud-based software. From online bookings & room management to table reservations & EPOS integration.
Wo kann High Level Software bereitgestellt werden?
Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (mobil), iPhone (mobil), iPad (mobil)
Über den Anbieter
- High Level Software
- 2013 gegründet
- Telefon-Support
Erhältlich in diesen Ländern
Vereinigtes Königreich
Sprachen
Englisch
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Über den Anbieter
- High Level Software
- 2013 gegründet
- Telefon-Support
Erhältlich in diesen Ländern
Vereinigtes Königreich
Sprachen
Englisch
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Bewertungen über High Level Software
Pete
High Level Software
Kommentare: Great customer service, easy installation and deployment, brilliant value for money, intuitive user-friendly system!
Vorteile:
Cost of acquisition and running costs are extremely competitive. The System is very intuitive making it easy to use and keeping training requirements to a minimum.
Nachteile:
It wouldn't be unfair to stay there aren't as many reports in HLS compared to other PMS systems, however, who use them all anyway. The big win on the other hand is their open API so you can link up with other reporting systems and then the skies the limit, you can build whatever report or dashboard you want
Gina
Customer Service
Kommentare: Ive had many years of service which has required very few reasons for me to have to get in touch with them - so runs reasonable smoothy in the background which is what you want. Customer service is the most important reason for choosing them, I'm still with them 5 odd years later which says everything really.
Vorteile:
The software is very good but the Team are always improving and developing the product. Initially when I first joined you could speak with the technical team instantly which was fantastic and the main reason I picked this product which was quite a bit more costly than competitors. They have changed this which is a bit disappointing as its much harder to get instant help but I have an awesome account manager which I can just call or email and is a main reason I stay with High Level Software
Nachteile:
Limitation, I can't create auto emails to send out earlier than 14 days or customise the confirmation email very much. There are also a lot of clicking between actions which slows me down as we don't have the best internet service in the area.
Antwort von High Level Software
vor 6 Monaten
Hi Gina, firstly thank you for being a loyal customer of High Level Software. We pride ourselves in our customer service and it's great to hear your account manager is doing a great job! Sorry to hear you have recently felt disappointed with the service from our technical support team. I've passed your comments onto the team who are continually reviewing their processes to ensure they are providing our customers with the best levels of support. Thank you for your review and ongoing business! Best wishes from the team at High Level Software.
Cindy
High Level Software think before you leap
Kommentare: My overall experience has been negative I have now before my contact end gone back to my previous booking system even though it means me paying for two contracts I figure two contracts still costs less than the lost bookings through HLS
Vorteile:
Visually pleasing , analytics are good , other than that there’s not too much to recommend this product .
Nachteile:
Blips in the system costing bookings , no availability calendar therefore clunky for the guest to book , it does not perform consistently
Antwort von High Level Software
vor 6 Monaten
Hi Cindy, thank you for taking the time to provide us with a review. I am extremely sorry to hear that your experience with High Level Software has been negative and you have taken the decision to return to your previous booking system. We are continually working to improve our product and service in response to customer feedback and would value the opportunity to discuss your experience to ensure we are making the necessary improvements. A member of our customer success team will reach out to you to discuss your feedback. Best wishes, The team at High Level Software
Kenneth
Best Value for Money PMS we could find.
Kommentare: Very good from selection to implementation and ongoing support. New feature roll outs are also well handled and have always improved functionality.
Vorteile:
It does everything you need particularly integration with our EPOS and control of 3rd party rates and inventory with the OTAs. Does it in a user-friendly way with no extraneous confusing features.
Nachteile:
The integration into our website could be prettier, however, that is a s much about our web platform as it is about High Level.
Emma
Excellent software & service
Vorteile:
Ease of use and good customer service are important.
Nachteile:
I haven’t had any problems with the software.
