Was ist Idiomatic?
Idiomatic is the leading SAAS platform for customer feedback analytics in the market. Idiomatic's AI takes all forms of unstructured customer feedback (emails, chats, phone calls, surveys, reviews, etc.) and automatically categorizes and quantifies what customers are saying. Idiomatic's clients can take action with confidence, knowing they are making data-driven, customer-driven decisions about how to improve their products, customer experience, and operations.
Wer verwendet Idiomatic?
Idiomatic focuses on tech-enabled (buy SAAS) companies that are actually customer driven. Typically clients have large customer bases (B2C or B2SMB) and have at least 10 customer service agents.
Idiomatic – Details
Idiomatic – Details
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Idiomatic – Bereitstellung und Support
- Live Online
Funktionen von Idiomatic
- Alarmfunktion / Benachrichtigungen
- Anpassbare Berichte
- Anpassbare Felder
- Anpassbare Formulare
- Anpassbare Fragen
- Anpassbare Vorlagen
- Berichterstattung / Analyse
- Berichterstattung und Statistik
- Daten-Import / -Export
- E-Mail Erinnerungen
- E-Mail Marketing
- Konditionale Logik
- Kundenspezifisches Branding
- Mobile Umfrage
- Suchen / filtern
- Umfragen & Feedback
- Unterstützt Audio/Bilder/Videos
- Visuelle Analytik
- Zugriffskontrollen / Berechtigungen
Alternativen für IdiomaticMehr Alternativen zu Idiomatic
Erfahrungen mit IdiomaticAlle 16 Nutzerbewertungen lesen
Great product, extreme time saver!
Kommentare: The Idiomatic team was extremely helpful and prepared throughout the initial set-up with my team's Zendesk data. The product itself is amazing. It saves me so much manual work and allows me to immediately address issues instead of gathering evidence. Being able to track issues using tags makes things so much better too. Overall, the team and the dashboard provide great real-time, high level overviews of what the team is experiencing and is incredibly easy to use.
Ease of use and saves so much manual work.
Private channel for Slack real time notifications takes too much work to integrate. Settled for general Slack channel with other team notifications.
Great flexible ML categorization tool for text and a super reliable SaaS partner
Kommentare: I have had a great overall experience with Idiomatic, both as a product and service provider. The Idiomatic team is highly responsive, great at internalizing our use-cases, and always available to provide support. They are truly partners when it comes to our needs and wants.
Idiomatic allowed us to scale up our issue classification and introduce smarter routing and categorization into our support workflows. Additionally, Idiomatic integrates really well into various parts of our tech stack, which lets us leverage its output beyond just the Idiomatic interface and has been a value-add in routing within our CMS and allowed us to have user-facing surveys that we wouldn't be able to support with just human eval
It's not a big problem, but I'd love for more user-level configuration options. We currently have to go through the Idiomatic team for a lot of things but given how great the team is to work with, it's not really a pain point. I could also understand that it helps Idiomatic maintain a level of service provision they're comfortable with, but I generally love being able to do self-serve things so it's my only call out.
Kommentare: I really enjoyed the experience of working with Idiomatic - it really served us in terms of identifying issues in particular spikes in volume (although these were often too late!) I also appreciated all the help we got from our CSM [SENSITIVE CONTENT] - she was always willing to work with us on workaround for things that may not be possible, build ad hoc filters for us and had a great knowledge of our product as a whole!
Very intuitive user interface - was easy to see, navigate and locate data that we embedded
I found that the overall experience with the platform was positive, however there was often instances where there were promises of new products that were on the product roadmap that we would rarely see come to fruition. It was a small thing , but important for us to visualise the data correctly but the ability to not be able to customise colours / formatting of graphs was something I would like liked to see. In addition . I think also being able to modify and edit graphs to add in trend graphs - multiple data points in one graph would be useful to visualise trends
Antwort von Idiomatic
vor 3 Monaten
Hi Ciara. Thank you for your honest feedback. We have been a bootstrapped company for a long time so haven't had as many resources to iterate. However, our recent funding allows us to hire a first marketing hire on the team (TMI?)
Idiomatic is a great partner
Kommentare: Idiomatic does support contacts analysis really really well and they are an amazing partner to work with if this is an area you want to invest in!
Idiomatic is a great partner to work with. They are very responsive and accommodating and always such a joy to work with. Their product is geared towards customer support use cases, which we love! It has drastically changed how we report on contact drivers and share the voice of the customer insights with the rest of the organization. It is not only real-time but requires many times less effort than we ever imagined is possible.
Other competitors in the market are pushing ahead faster with new features and integrations. I wish there were more new developments/ features coming up faster to get to parity with what others are doing, like integrations with analytics software and key phrases highlights within different categories.
Idiomatic is a great product with excellent account management and customer success teams
Kommentare: Our entire team has access to the data that we're getting from our customers in a very accessible and customizable dashboard.
Idiomatic makes it easy for our team and our entire company to segment and analyze customer issues. Everyone at Medium is encouraged to log in with SSO and look at what our users are contacting us about. It's also easy to create reports and decks for presentations and to see how trends change over time. The Idiomatic Customer Success Team is also very helpful and always available when needed. They also send a weekly email to the whole company highlighting issues that we customize together.
There's nothing about Idiomatic that I can identify as areas for improvement at this time.
Antwort von Idiomatic
vor 3 Monaten
Thanks so much Luke. We've really enjoyed working with you through the years and I hope you can see some of our great new features coming out soon that blow you away!