Was ist WaitWell?

Appointments or Walk-Ins? With WaitWell, your organization can optimize service delivery by combining Appointments with Walk-In service. Clients make an appointment or join the virtual queue using a QR code, weblink, SMS text or optional kiosk and receive real-time updates about position in line and estimated wait time. A real-time dashboard provides at-a-glance overview of your location and powerful analytics allow you to identify service and customer experience trends over time.

Wer verwendet WaitWell?

Line management, appointment scheduling and wait list solution for organizations with long queues and crowded lobbies. WaitWell is used at Post-Secondary Institutes, Government, Retail and Clinics.

Wo kann WaitWell bereitgestellt werden?

Cloud, SaaS, webbasiert

Über den Anbieter

  • WaitWell Inc.
  • Telefon-Support
  • Chat

Erhältlich in diesen Ländern

Australien, Kanada, Vereinigte Staaten

Sprachen

Englisch, Französisch

Über den Anbieter

  • WaitWell Inc.
  • Telefon-Support
  • Chat

Erhältlich in diesen Ländern

Australien, Kanada, Vereinigte Staaten

Sprachen

Englisch, Französisch

WaitWell – Videos und Bilder

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Videos zu WaitWell
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Kosten ähnlicher Produkte wie WaitWell vergleichen

WaitWell

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429,00 $/Monat
Kostenlose Version
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(0)
Nicht verfügbar
Kostenlose Version
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Nicht verfügbar
Kostenlose Version
Gratis Testen

WaitWell Funktionen

  • Alarmfunktion / Benachrichtigungen
  • Bestätigung / Erinnerungen
  • Besucher-Nachverfolgung
  • Mobiler Zugriff
  • Online-Buchung
  • Registrierungs-Management
  • Self-Check-in/-Check-out

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Bewertungen über WaitWell

Durchschnittliche Bewertung

Gesamt
4,7
Benutzerfreundlichkeit
4,8
Kundenservice
4,8
Funktionen
4,9
Preis-Leistungs-Verhältnis
4,8

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
73%
4
27%
Beatrice
Beatrice
Registry Agent in Kanada
Verifizierter Nutzer auf LinkedIn
Staatsverwaltung, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Innovative, Safe and Effective Time Management Software

5,0 vor 11 Monaten

Kommentare: The business problem we are solving is basically safe management of queues in order to provide top-notch customer service to clients. Some of the benefits we have realized are increased customer satisfaction, lots of referrals, repeat visits, increased effectiveness, efficiency, and productivity.

Vorteile:

Waitwell is a very straightforward and convenient software to use. Integrating it into the Registry was very seamless. Some of the features I love most are the fact that you can place clients on hold, increase the priority (e.g. Seniors) of clients to be served, and safe management of queue without overcrowding the office.

Nachteile:

With the use of Waitwell software, the services of a greeter will still be needed at the door to coordinate people's compliance with the queuing system. For me as a user, I love the greeter system but business owners might feel it's additional money to spend. But, the overall result is worth it.

Antwort von WaitWell Inc.

vor 11 Monaten

Thank you Beatrice for your detailed feedback. Our product is all about customer experience and we are happy to hear that WaitWell is helping your organization to deliver better customer experience.

Carleton
Business Analyst in Kanada
Strafverfolgung, 501-1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great Product, Amazing Results

5,0 vor 2 Monaten

Kommentare: Our organization needed to transform our public facing service delivery model in a significant way during the pandemic. Waitwell was the partner that allowed us to do with a powerful yet simple platform and a team dedicated to their customers' success. The simplicity and features were an amazing value at their cost level compared to other companies.

Vorteile:

The simplicity, cost effectiveness, support and customizability of features are all aspects that our organization liked most about the software. There are few other companies that offer as much as this does in a cost effective package this is easy to use for employee's and customers alike.

Nachteile:

It is still a fairly new company so the software lacks some of the fit and finish or more established companies with mature solutions.

Dustin
Lift Manager in Kanada
Gastgewerbe, 201-500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Pretty good!

4,0 vor 11 Monaten

Vorteile:

it was easy to implement and train staff.

Nachteile:

the estimated wait time didn't really work.

Antwort von WaitWell Inc.

vor 11 Monaten

Thanks so much for the feedback, Dustin. The estimated wait time works really well at locations that have a steady stream of customers. We'll be in touch to see if there is any refinement we can do to improve those estimated wait times. They do vary in terms of accuracy, but many locations experience a deviation of 90 seconds or less. We'll see if we can work with you to improve the accuracy of your wait times. Thanks again for the feedback.

Annie
Business Analyst / Project Manager in Kanada
Einzelhandel, 1.001-5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great Application & Service!

4,0 vor 11 Monaten

Kommentare: Extraordinary! From the assessment to launch, they were accomodating, professional, and resolved any questions or issues very quickly which made the process that much easier.

Vorteile:

The software is user-friendly and easy to to configure. The performance is great too! With the help of this software,our stores are able to manage lines and appointments easily and with less effort since customers are able to join/cancel themselves. This was very helpful for us especially during the pandemic to help with health & safety protocols and social distancing.

Nachteile:

No software is perfect, and there are always room for improvements. Here are some recommendations 1. Ability to move stores between regions and have better restrictions for reporting at the director levels 2. Easier way to manage permissions for staff members across multiple stores and regions 3. Customizable colours for branding 4. Ability for customer to select the staff member they would like to see when joining the queue or booking an appointment 5. Bulk edits to select configurations / templates within the same area for multiple locations and regions. For example, I may want to bulk update 9 out of 10 text templates for seleect locations/regions 6. Multi-lingual language support for custom inputs

Antwort von WaitWell Inc.

vor 11 Monaten

Annie, thanks so much for this very detailed feedback. WaitWell is a learning organization and we are always working hard to improve our software so that it better meets the needs of our customers. Glentel has been amazing to work with and has helped us to refine our product to better suit the Enterprise market. We are happy to hear that you have had a good experience with our Product Management team and we will make sure the feedback you provide here makes its way back to them. Thanks again for choosing WaitWell.

Dennis
President in Kanada
Verbraucherdienste, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

WaitWell Queue Management

5,0 vor 11 Monaten

Kommentare: WaitWell staff have been great to work with and they are always willing to listen to enhancement suggestions.

Vorteile:

On a typical business day we could have had as many as 10 to 30 people inside our office, in line, at any one time. We knew that proper COVID distancing was going to give a problem and subsequent mandated restrictions drastically reduced the number of customers we could have in our office. We also knew that we couldn't expect our customers to line up outside in freezing temperatures. Desperate times call for unique solutions. Initially the new virtual queueing system gave us a bit of cause for concern simply because it was new and was a different way of doing business. However, looking back, it was definitely the right decision. We have had great reviews from customers and in addition, our staff appreciate the professional organization of the work flow. We have gained operational efficiencies and we now have additional statistical data to assist with our day to day management.

Nachteile:

The system has worked so well that it is difficult to single out anything that we do not like.

Antwort von WaitWell Inc.

vor 11 Monaten

Thank you Dennis for the positive review. Changing to a digital queue is a significant change for any organization but your staff really rose to the challenge and we are happy to see the change paying off for your organization.