Origin

Exceptional Reservation Software

Kommentare: Overall, our customer satisfaction with our booking process has significantly increased since we started using Origin, as well as a large increase in the number of customers that we have had overall. If we did not use Origin as our Booking Platform, then many hours would be needlessly wasted on booking customers, sending emails, and scheduling staff.

Vorteile:

The online booking process with Origin is streamlined from the beginning of the reservation all the way through the end. Including on the back-end with staff management and payment processing. I love how easy it is to make changes and customize our offerings as well as collect customer information for their reservation.

Nachteile:

Bringing our company onto Origin was a bit cumbersome at first, but the hard work that was applied on the front-end paid dividends on the back-end when the reservations were fully automated and correct information was disseminated to the customer. It can be a bit tiresome to use if you have a large number of offerings, but again, it is well worth it to spend extra time and set it up well at first so that all reservations in the future can be seamless for the customer.

Moving in a new direction

Vorteile:

As a small business owner, customer service is very important with any booking platform. We are in the process of fully switching to Origin and [sensitive content hidden] and his team have been very responsive as we integrate with our current website and backend operations.

Nachteile:

We are very new with Origin and have yet to find something we like least. Our initial impressions are that the Origin Team works incredibly hard to ensure every one of their customers has the functionality that they need.

Great for growing business that rely on bookings!

Kommentare: It’s perfect for this company size. Keeps us organized and communicative. Some features need improvement but we constantly see things being improved, and the team is extremely receptive to feedback which we love.

Vorteile:

The most basic functions (booking, checkout questions, reminder emails) great, and it serves us well for the most part! It’s extremely helpful in keeping our company organized. Customer service is very responsive!

Nachteile:

Higher learning curve. Mobile app is difficult to use sometimes (hard to click around, can’t view certain things then go to previous page, etc), and there are some things that are really difficult to modify quickly like email templates, and other things difficult to understand (inventory).

It is great!

Kommentare: Overall it is great for a tour guide like me to use.

Vorteile:

I like that it tracks the time of each tour and stops you from overbooking a time slot. The scheduling itself is a life saver.

Nachteile:

The only thing that was annoying is that the pages need to reload everytime you make a little adjustment.

Saving Grace

Kommentare: This is the best customer service experience I've ever had, and so I felt compelled to write a review. I am a guide working to build a solid client roster. I believe in providing a gold standard of customer service through risk management, client communication, and leadership. When my origin profile was down, I sent a message through their website messaging system. I also found a phone number for the company. Shortly after sending the message, I figured it would be easier to call them. I was expecting the run around through automated prompts and messages. To my absolute surprise I was greeted by [SENSITIVE CONTENT], who was able to fast track my issue directly to the head of digital engineering. My issue was resolved in 10 minutes. All the anxiety I had felt of not being able to communicate with my clients within my window; completely went away. My issues have been resolved with lightening fast precision and dedication. When it comes to business solutions these guys are the gold standard.

Vorteile:

It's ease of use, and organization when planning out my trips, and it gives me a detailed understanding of what's taking place within my own calendar. I am able to stay organized and provide a better customer experience as a result

Nachteile:

There are a few bugs that need to be worked on through page directing and redirecting.