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Was ist Amazon Connect?

Amazon Connect – Biete hervorragenden Kundenservice zu geringeren Kosten mit einem nutzerfreundlichen Omnichannel-Cloud-Kontaktcenter.

Spare bis zu 80 Prozent im Vergleich zu herkömmlichen Kontaktcenter-Lösungen, ohne Mindestgebühren, langfristige Verpflichtungen oder Vorablizenzgebühren. Skaliere ganz einfach hoch oder herunter, um die Nachfrage zu erfüllen, und erhalte die Flexibilität, Zehntausende von Kundendienstmitarbeitern einzubinden, die von überall aus arbeiten können.

Lade das kostenlose E-Book herunter, um zu erfahren, wie du mit Amazon Connect Kosten für dein Kontaktcenter sparen kannst.

Wer verwendet Amazon Connect?

Nicht vom Anbieter bereitgestellt

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Amazon Connect

Amazon Connect

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VS.
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Preisoptionen
Funktionen
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Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über Amazon Connect

Durchschnittliche Bewertung

Gesamt
4,4
Benutzerfreundlichkeit
4,5
Kundenservice
4,6
Funktionen
4,4
Preis-Leistungs-Verhältnis
4,7

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
50%
4
44%
3
6%
Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Logistik & Lieferkette, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Reduce cost in your organization.

5,0 vor 11 Monaten

Kommentare: it makes job easier and manage agents performance on a daily basis.

Vorteile:

In terms of management everyone in staff can download KPIs or the KPIs that they wanted to coach to their agents.. Operation managers can have a clear understanding and a full view of the projects.

Nachteile:

it has a lot of feature, a lot of information that i think i still have to discover.

Shubham
Manager of Engineering in Malta
Computer-Software, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

A brilliant platform for contact centers

5,0 vor 11 Monaten

Vorteile:

The pay-as-you-go pricing is very enticing, and so is the ability to customize the UI of the agents and provide them with real-time advice on how to deal with various calls.

Nachteile:

There is no SMS support. You have to use Amazon Pinpoint for that, but the number you purchase in Pinpoint, can't be used in Connect. That leads to a very awkward experience.

Brooke
Customer service representative in USA
Computer-Vernetzung, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Amazon Connect is excellent!

5,0 vor 2 Monaten Neu

Vorteile:

So easy to use and convenient for everyday needs.

Nachteile:

Nothing. I love it and great prices. The ease of use is phenomenal

Darian
Team Lead of Internal Tools in USA
Versicherung, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Review of Amazon Connect

3,0 vor 3 Jahren

Kommentare: I think Amazon Connect is good as a phone tree, especially if you need any kind of automatons built in. Asking callers for info, parsing it through chatbots, routing speech into code to handle some sort of logic, things like that. I also think AC is good for speech and call tree analysis. That being said, it couldn't really fit our use case where it had to be an office user's main phone system. If you are using agents who take calls in a round-robin manner like a standard call center, it could work but we weren't doing that so it didn't work for us.

Vorteile:

We liked how Amazon Connect allowed us to interact with custom code written on AWS Lambda along with the chatbots. We first prototyped using Amazon Connect with having an automated payment system and automated call trees. When the pandemic hit, we were able to quickly setup users to use it as a cloud-based phone system due to the simplicity of the UI. I think its one of very few phone systems / contact center solutions that allow for writing any kind of custom logic while a caller is on the phone.

Nachteile:

At the time, we didn't like the small feature set of Amazon Connect in regards to being a contact center / phone system solution. A lot of the features we required could not be handled, such as voicemails and recorded statements. Additionally, we had problems with connectivity and reliability which frustrated our users. We had only been using Connect as an interim solution to our contact center needs while we figured out a more permanent fix.

Jhon
Jhon
Master of Information Technology in Kolumbien
Verifizierter Nutzer auf LinkedIn
Telekommunikation, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

The contact center able to offer a unique user experience

4,0 vor 12 Monaten

Kommentare: Amazon Connect is the evolution for forward-thinking contact centers interested in providing their customers with a pleasant and interactive experience, Through its programmable IVR and thanks to the help of AI it allows to incorporate programmable and informative messages to customers in a matter of minutes and thanks to the robust integration of other Amazon services allows access to metrics with detailed graphs (Amazon Quicksigth) and a huge storage capacity (Amazon EC2) capable of saving the recordings of all calls without the risk of data loss, for reasons like this make Amazon Connect an ideal choice for contact centers in the cloud.

Vorteile:

Since the implementation of Amazon Connect we have been able to experience some of its most notorious features, we can have any number of telephone agents providing technical support from anywhere in the world since the tool does not require licenses tied to physical machines, the tool being an on-premises solution allows us to continue with the attention to users even when there were connection problems in the datacenter where the server of the old platform for receiving calls was hosted, large data storage capacity which is usable to store the number of calls that minute by minute enters our operation, detailed and configurable metrics that allows us to analyze the status of the operation in real time.

Nachteile:

The graphical user interface is one of the points that has had more criticism from our team, it is clear that Amazon Connect has the functions to configure and monitor the operation in real time but the interface does not offer the intuitiveness that is required to perform some actions that require immediate response such as (display of ID_REMOTE, customized alerts for exceeding some metrics such as TMO, HOLD, call duration), additionally the diffusion of messages or notifications to the agents (pop-up) are help tools within the operation in which within Amazon Connect is not available.