--- description: Detaillierte Informationen über InfoCision zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: InfoCision Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Kundensupport Software](/directory/32315/customer-support/software) > [InfoCision](/software/1014728/infocision) # InfoCision Canonical: https://www.capterra.com.de/software/1014728/infocision > InfoCision ist ein Anbieter von traditionellen Callcenterdiensten bis hin zu fortschrittlichen Schulungs-, Qualitäts- und Effizienzdiensten. > > Bewertung: **3.3/5** von 3 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **3.3/5** | 3 Nutzerbewertungen | | Bedienkomfort | 3.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 3.7/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 3.3/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 3.3/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 60% | (6/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: InfoCision Management Corp ## Gewerblicher Kontext - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Vereinigte Staaten ## Funktionen - Anrufaufzeichnung - Anrufüberwachung - Berichterstattung über Anrufe - CRM - Call-Center-Management - Dashboard - Kontaktmanagement - Live-Chat - Weiterleitung von Anrufen (Call Routing) ## Optionen für Kundensupport - E-Mail/Helpdesk ## Category - [Kundensupport Software](https://www.capterra.com.de/directory/32315/customer-support/software) ## Ähnliche Kategorien - [Kundensupport Software](https://www.capterra.com.de/directory/32315/customer-support/software) - [Call-Center Software](https://www.capterra.com.de/directory/30007/call-center/software) - [Call Tracking Software](https://www.capterra.com.de/directory/30901/call-tracking/software) - [Telefon Software](https://www.capterra.com.de/directory/30084/telephony/software) ## Alternativen 1. [Ringover](https://www.capterra.com.de/software/169627/ringover) — 4.7/5 (871 reviews) 2. [Convoso](https://www.capterra.com.de/software/76768/cloud-predictive-dialer) — 4.5/5 (387 reviews) 3. [DialedIn CCaaS](https://www.capterra.com.de/software/29589/callcenternow) — 4.8/5 (324 reviews) 4. [LiveAgent](https://www.capterra.com.de/software/102188/liveagent) — 4.7/5 (1781 reviews) 5. [Readymode](https://www.capterra.com.de/software/136728/Readymode) — 4.6/5 (142 reviews) ## Nutzerbewertungen ### "Faithful Partnership" — 4.0/5 > **Pablo** | *15. September 2021* | Non-Profit-Organisation Management | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: InfoCIsion has been a great partner for many years now. IMC has been very flexible and reliable with the work and software. I think is very easy for users. > > **Nachteile**: You can go back on the screens. This creates limitations for the operator to give an unforgettable positive experince. > > Our experience has been great. IMC has been a faithful partner for over 10 years. They work with us, are very flexible and reliable. IMC has done things very well over the year with us but one thing they have done well is the personalised relationship vendor-client that they have built with us. ----- ### "Ease of Use" — 5.0/5 > **John** | *15. September 2021* | Non-Profit-Organisation Management | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: InfoCision provides fantastic service for us - in the outbound call space. They meet key KPI's monthly and offer up solutions to the growing demands of our donors. They are proactive in communications and meet regularly to ensure they are meeting the demands of the non profit space. They have provided key understanding of contact centers to assist in areas where the talents may not be available in a professional manner as part of their services. > > **Nachteile**: Escalation of minor technical issues when they arise > > Overall InfoCision has been a partner for over 17 years that is consider a true extension of our business. ----- ### "Very Unprofessional" — 1.0/5 > **miranda** | *11. Dezember 2025* | Umweltdienstleistungen | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: I don't have anything good to say about this company .I think this company is a bunch of unprofessional people working there. You don't even get a chance to speak to anyone . > > **Nachteile**: This company makes you go threw the long process and steps for employment. You waste half a day applying for the job and everything passes and then you check and they have me blocked and give no explanation. > > I had applied at this company and went threw all the long process and they block me from applying for the job and don't even give a reason. I think it is unprofessional and immature for a business to not even give a reason and BLOCK someone for applying. What company blocks someone from applying? Not any professional company I know of would. I would hate to think how they treat there employees. I am by far more qualified for the job anyways. I just wanted people to know how this company works. ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/1014728/infocision) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Strukturierte Daten