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InfoCision
Was ist InfoCision?
InfoCision ist ein Anbieter von traditionellen Callcenterdiensten bis hin zu fortschrittlichen Schulungslösungen. InfoCision bietet Callcentertools, die Anrufe verkürzen, alternative Kanäle mischen und die Kundenzufriedenheit erhöhen. Die Tools arbeiten in deinem bestehenden Callcenter und verbessern dessen Ambiente, indem sie Kundendaten und demografische Daten vorab ausfüllen, eingehende Anrufe bewerten, Callcenteragenten mithilfe von E-Learning und Simulationen schulen, die Qualität messen, die Mitarbeitenden motivieren und eine breite Palette an robusten Optionen für ausgehende/eingehende SMS-/MMS-Textnachrichten bieten.
Wer verwendet InfoCision?
Nicht vom Anbieter bereitgestellt
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Bewertungen über InfoCision
Faithful Partnership
Kommentare: Our experience has been great. IMC has been a faithful partner for over 10 years. They work with us, are very flexible and reliable. IMC has done things very well over the year with us but one thing they have done well is the personalised relationship vendor-client that they have built with us.
Vorteile:
InfoCIsion has been a great partner for many years now. IMC has been very flexible and reliable with the work and software. I think is very easy for users.
Nachteile:
You can go back on the screens. This creates limitations for the operator to give an unforgettable positive experince.
Ease of Use
Kommentare: Overall InfoCision has been a partner for over 17 years that is consider a true extension of our business.
Vorteile:
InfoCision provides fantastic service for us - in the outbound call space. They meet key KPI's monthly and offer up solutions to the growing demands of our donors. They are proactive in communications and meet regularly to ensure they are meeting the demands of the non profit space. They have provided key understanding of contact centers to assist in areas where the talents may not be available in a professional manner as part of their services.
Nachteile:
Escalation of minor technical issues when they arise
