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Convert
Was ist Convert?
Convert ist eine führende KI-basierte Conversational-Commerce-Plattform. Convert nutzt fortschrittliche Konversationsfunktionen, um Online-Besucher in engagierte Leads zu verwandeln, die Konversion um das 8-fache zu steigern, die Markenerinnerung zu erhöhen und die Kundenzufriedenheit sowie den Kundenlebenswert zu verbessern. Die Plattform integriert nahtlos mit globalen CRM-Systemen, Marketing-Automatisierung und ERPs, um personalisierte und menschliche Kundeninteraktionen in großem Maßstab zu ermöglichen.
Wer verwendet Convert?
Automobilindustrie, Immobilienbranche, Bildungssektor, Einzelhandel, Kreditkartenunternehmen, Versicherungsbranche, und Fluggesellschaften.
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Bewertungen über Convert
Great product with proven added value
Vorteile:
The chatbot integrates very well with our social messaging application, delivering a proven added value to the customer we worked with. It was also a pleasure to work with the Ori team!
Nachteile:
Some ideas for the future would be looking at a more clicks, less code approach. But I guess that can be said of any technical product :)
Email Bot is being used for Speedy Customer Service
Kommentare: Good Experience and good team work
Vorteile:
Quick to Train, Modify and implement. Ease of use and can quickly adapt to new scenarios getting identified as per changing market conditions and need.
Nachteile:
Attachment and Screenshot reading restricted
Antwort von Oriserve.com
vor 3 Jahren
Hey Swapna, Thank you for the awesome review and feedback. We are glad our Email bot has helped provide speedy customer service. We are constantly working on improving our product and should have some new product updates for you soon! Thanks!
On paper everything we needed, customer support was lacking
Kommentare: 4/10. Lots of issues getting setup, no documentation for our developers, not many people who knew how to help us with our issues. Tool itself looked to be good for AB testing, just didn't execute as planned.
Vorteile:
On paper it had what I needed from an AB tool
Nachteile:
Their customer service and reply time was often slower than I needed
Service Delivery at Email BOT
Kommentare: Good Speed, Timely & Quick resolution
Vorteile:
Amazing Speed, Timely & Quick resolution for customer
Nachteile:
Attachment & Screenshot cant read Email BOT
Antwort von Oriserve.com
vor 3 Jahren
Hey Jay, Thank you for the review and kind words. We are delighted that our Email bot has delivered results for you. We are always looking forward to improve our product and continue our work with you! Thank you!
Ori Review
Vorteile:
Ease of building flow and deployment. Organised project management
Nachteile:
Delay in deployment of certain features and documents
Great product,Great company
Vorteile:
Good intent mapping based flow. Good project management and support.
Nachteile:
We had to partner separately with whatsapp number service provider whereas other players do that in their scope.
Great option for a flexible IA-powered Chatbot option
Kommentare: ORI team has been great, super responsive and communicative and also quite diligent to our demands and feedback, working with them has been very nice and easy. ORI chatbot will help us achieve more efficiency in many processes that we have.
Vorteile:
- Flexible and customizable - Integrations with major social platforms and CRM platforms - Smart IA engine
Nachteile:
I would like to be able to create chatbot flows on my own easily.
Great Chatbot and Team
Kommentare: Ori has been always in contact with us, providing support and solutions, working along during all the process
Vorteile:
The Chatbot configuration is working very good
Nachteile:
Nothing at them moment, but I'm eager to discover the AI Learning capabilities
Experience of working with the Ori team for sales bot
Vorteile:
The Ori team is very robust and work very closely with the client to help deploy what they are looking for. We used it for a sales channel and conception to deployment, everything was very quick. They are extremely supporting when it comes to making improvements and quick fixes. The team also introduced new frontiers in the chatbot domain like GBM proactively to help the business meet their goals. Highly recommended team and product!
Nachteile:
This is not something I disliked, but more of a suggestion - The chatbot environment could get more innovative in terms of offering different formats to show media eg - animations, stickers etc and more gestures for mobile based on what users are habitual in messaging apps (think long presses, double taps, etc)
Nice chatbox & email bot
Vorteile:
the automation makes communication with clients easier, faster
Nachteile:
just the integration still in progress, but overall we have potential to have a long term relationship
Too early to judge
Vorteile:
Ease of implementation and excellent support from Program managers
Nachteile:
Not too sure of NLP efficiency, which might get cleared post launch
Review on services
Vorteile:
Supports customization whenever required.
Nachteile:
Try to explore new areas to improve customer experience.
Easy-to-use with a team that goes above and beyond to deliver a amazing product
Vorteile:
The ORI team really does all they can to deliver an amazing finalized product. Their software is really easy to use and could support all the languages the customer needed for their bot. They've been involved throughout the entire project to help and set up the bot.
Nachteile:
Haven't identified any issues yet thus far.
Awesome Chatbot
Vorteile:
NLP is super awesome where intent based mapping is very good.
Nachteile:
Innovative ideas from developers while developing flows in chatbot
A futuristic product to connect with customers digitally
Kommentare: The experience has been great so far - the team has been very responsive and stood during high-pressure situations even if meant a weekend or two going down the drain for them.
Vorteile:
The product is good and one for the future with the digital shift. With Bajaj as an organization going all out on digital, it has helped us to connect better with our customers digitally and dive deep into their DNA.
Nachteile:
Nothing as such for now. Integrations have been done smoothly.
