DoorDash

Love it

Vorteile:

Makes my life so much easier from time to time

Nachteile:

Sometimes they take forever and deliver cold food

Quick way to get Food!

Kommentare: My overall experience with DoorDash is good I have been using them for quite some time and i will still continue to use them despite what everybody else says.

Vorteile:

I like that I can order anything from almost anywhere on the app. I also like that I can give instructions on what to do with the food and where to put it.

Nachteile:

I dont like that if I have a issue with the driver they really try their best to go above to help their customers. I have had this app and yet the issues i still decide to use them.

Their Customer Service is horrible!

Vorteile:

Nothing, I never got my order and they kept my money. I'm disputing now with my bank.

Nachteile:

I will no longer be using Doordash after the nonsense I've had to deal with getting charged for food I never received. I was first told by their costumer service that I would be refunded since I never received my order. A week later I didn't get any refund, so I contacted them again. I was then told it needed to be evaluated to their superiors who would contact me be email within a few hours. I never got an email all weekend, so I called again on Monday, having to re-explain everything again, which the first customer service representative simply stated he won't help me and then hung up on me. The second call I asked to first not get hung up on, then re-explained everything yet another time and had to go through the whole spiel again to just be told again that they cannot do anything and their superiors would email me within 12 hours. 24 hours later and still no email, I contacted them yet again, but this time was told their superiors decline to reimburse me. I couldn't believe that they insisted on charging me for something I never received and was originally told it would be refunded. Luckily I have USAA and filed a dispute with them against the charge. Hopefully it comes through. Doordash customer service is absolutely horrible, they are of little use, say they can't put you in contact with a person who can actually do something about your situation, are ride at times (I got hung up on just for asking about my refund), and their superiors I guess feel they're too good to email a customer about a situation and are completely fine with stealing someone's money. Ridiculous!

Can Improve their service

Kommentare: Overall it's nice once we need food item urgently, we were new in Canada, we don't have car yet and they delivered it on time

Vorteile:

Their home delivery services and mostly they are on time. Also cost effective

Nachteile:

They delivered food on a wrong address and it was son's birthday

Awesome delivery services

Vorteile:

I like how they deliver to your job and the food is sometimes hot. The delievers are nice as well.

Nachteile:

I dont reccomend getting anything frozen like ice cream or ice cause when you get it its melted and door dash will not refund you back.