---
description: Detaillierte Informationen über charles zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools.
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title: charles Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026
---

Breadcrumb: [Startseite](/) > [Direct Mail Automation Software](/directory/31735/direct-mail-automation/software) > [charles](/software/1012151/charles)

# charles

Canonical: https://www.capterra.com.de/software/1012151/charles

Seite: 1 / 2\
Weiter: [Nächste Seite](https://www.capterra.com.de/software/1012151/charles?page=2)

> Mehr Umsatz mit WhatsApp
> 
> Bewertung: **4.4/5** von 21 Nutzern. Top bewertet für **Weiterempfehlungsquote**.

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## Übersicht

### Wer verwendet charles?

charles ist die führende WhatsApp-Marketing-Software made in Berlin.

Unsere einfach zu bedienende Plattform ermöglicht es großen Marken, mit Kunden auf WhatsApp zu kommunizieren - mit einem Fokus auf ROI, Retention und Markenaufbau.

## Kurzstatistiken und Ratings

| Metrik | Bewertung | Detail |
| **Gesamt** | **4.4/5** | 21 Nutzerbewertungen |
| Bedienkomfort | 4.3/5 | Auf Basis der Gesamtbewertungen |
| Kundenbetreuung | 4.7/5 | Auf Basis der Gesamtbewertungen |
| Preis-Leistungs-Verhältnis | 4.3/5 | Auf Basis der Gesamtbewertungen |
| Funktionen | 4.2/5 | Auf Basis der Gesamtbewertungen |
| Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) |

## Über den Anbieter

- **Unternehmen**: Charles

## Gewerblicher Kontext

- **Startpreis**: 499,00 €
- **Zielgruppe**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert
- **Unterstützte Sprachen**: Deutsch, Englisch, Italienisch
- **Verfügbare Länder**: Albanien, Andorra, Belarus, Belgien, Bosnien und Herzegowina, Bulgarien, Deutschland, Dänemark, Estland, Finnland, Frankreich, Färöer, Gibraltar, Griechenland, Grönland, Guernsey, Island, Isle of Man, Italien, Jersey und 32 weitere

## Funktionen

- Abonnenten-Management
- Agenten-Schnittstelle
- Anpassbare Felder
- Automatische Antworten
- Berichterstattung / Analyse
- Berichterstattung und Statistik
- Chat / Messaging
- Chatbot
- Daten-Import / -Export
- Drip-Kampagnen
- E-Mail Marketing
- E-Mail-Management
- E-Mail-Tracking
- Echtzeit-Chat für Kunden
- Ereignisgesteuerte Aktionen
- Geplanter Nachrichtenversand
- Inbox-Management
- Kampagnenanalysen
- Kampagnenmanagement
- Kampagnenplanung
- Kampagnenplanung
- Kontaktmanagement
- Konversion-Tracking
- Kundenbetreuung
- Kundenerlebnis-Management
- Kundenhistorie
- Kundensegmentierung
- Kundenspezifisches Branding
- Lead-Erfassung
- Lead-Pflege
- Lead-Qualifizierung
- Leadmanagement
- Live-Chat
- Marketing-Automatisierung
- Massen-SMS
- Mehrsprachig
- Mobile Optimization
- Mobiler Zugriff
- Multi-Channel-Kommunikation
- Nachrichten-Personalisierung
- Personalisierung
- Proaktiver Chat
- Suchen / filtern
- Transkripte / Chatverlauf
- Verfolgung von Interaktionen
- Visuelle Analytik
- Vorkonfigurierte Bots
- Vorlagen-Management
- Warteschlangenmanagement
- Wissensbasis-Management

... und 27 weitere Funktionen

## Integrationen (11 insgesamt)

- Emarsys
- Google Analytics 360
- Gorgias
- Klaviyo
- Messenger
- Meta for Business
- Shopify
- Shopware
- Slack
- Typeform
- WooCommerce

## Optionen für Kundensupport

- E-Mail/Helpdesk
- FAQ/Forum
- Wissensdatenbank
- Telefon-Support
- Chat

## Category

- [Direct Mail Automation Software](https://www.capterra.com.de/directory/31735/direct-mail-automation/software)

## Ähnliche Kategorien

- [Direct Mail Automation Software](https://www.capterra.com.de/directory/31735/direct-mail-automation/software)
- [Kundenengagement Software](https://www.capterra.com.de/directory/30906/customer-engagement/software)
- [CRM-Systeme](https://www.capterra.com.de/directory/2/customer-relationship-management/software)
- [Kundensupport Software](https://www.capterra.com.de/directory/32315/customer-support/software)
- [Social-CRM-Software](https://www.capterra.com.de/directory/31584/social-crm-tools/software)

## Alternativen

1. [HubSpot CRM](https://www.capterra.com.de/software/152373/hubspot-crm) — 4.5/5 (4446 reviews)
2. [Zoho CRM](https://www.capterra.com.de/software/155928/zoho-crm) — 4.3/5 (6959 reviews)
3. [Bigin by Zoho CRM](https://www.capterra.com.de/software/204998/bigin-by-zoho-crm) — 4.7/5 (717 reviews)
4. [Salesforce Sales Cloud](https://www.capterra.com.de/software/61368/salesforce) — 4.4/5 (18761 reviews)
5. [EngageBay CRM](https://www.capterra.com.de/software/178819/engagebay-marketing) — 4.7/5 (907 reviews)

## Nutzerbewertungen

### "Efficient, proactive and customer-oriented" — 5.0/5

> **Marina** | *4. November 2024* | Einzelhandel | Empfehlungsbewertung: 9.0/10
> 
> **Vorteile**: It is very user-friendly and intuitively designed. You will receive immediate help if questions or problems arise and possible developments tailored to your individual journey will be presented.
> 
> **Nachteile**: At the beginning there were technical difficulties with sending messages to all contacts, but these were immediately noticed and resolved by Charles.
> 
> Our collaboration with the service provider Charles for WhatsApp has proven to be very positive. Right from the start of the collaboration, we were supported at all times and Charles was proactive in the implementation. This continues in day-to-day use, where we have always had very good experiences. Individual requests, such as connecting to other systems, were also implemented without any problems and efficiently. Charles actively and intensively exchanged ideas with other service providers to guarantee us the best and fastest possible solution. In addition, we continue to be proactively presented with ideas and further developments that are perfectly tailored to our business model and our goals.

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### "Great tool, great support" — 4.0/5

> **Louisa** | *8. April 2024* | Konsumgüter | Empfehlungsbewertung: 8.0/10
> 
> **Vorteile**: Compared to other tools, Charles offers the ability to seamlessly connect WhatsApp marketing with email marketing via Klaviyo. This effortless integration allows us to pursue an effective multi-channel marketing strategy for both retention and acquisition. The ease of use of the tool makes it particularly intuitive to use, and ideal for planning campaigns and aligning them with business objectives. In addition, the team is very committed from the onboarding phase to success management and is always available to provide support and maximize the success of our marketing activities.
> 
> **Nachteile**: While still being a relatively new tool, charles is on the pricier side and still needs some development in analytics for campaigns, customer insights and flows.

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### "Highly Recommended\!" — 5.0/5

> **Johnathan** | *8. April 2024* | Einzelhandel | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: - The SMS marketing Campaigns.
- Simple Set up for Website hooks.
- Plenty of integrations to choose from.
- Helpful staff and customer service.
> 
> **Nachteile**: - Was tricky to set up CTWA campaigns.
- Expand video Tutorial section.

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### "Good experience and support" — 4.0/5

> **Olivia** | *12. April 2024* | Konsumgüter | Empfehlungsbewertung: 9.0/10
> 
> **Vorteile**: Good experience, support and user-friendly platform.
> 
> **Nachteile**: Flexibility with internal e-commerce integrations.

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### "Empowering Marketing and Customer Engagement with Hello Charles" — 5.0/5

> **Domenico** | *15. November 2023* | Textilien | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: What I liked most about Hello Charles is its remarkable capability to manage marketing campaigns on WhatsApp. This feature has been a game-changer for us. The ability to interact with our customers in real-time has not only streamlined our communication but also significantly boosted our conversion rates. The platform's intuitive design and efficiency in handling customer queries have greatly enhanced the quality of our customer dialogues, fostering a stronger connection with our brand.
> 
> **Nachteile**: As of now, I am thoroughly satisfied with Hello Charles and its offerings. It has seamlessly integrated into our workflow, and we haven't encountered any major issues. However, as with any software, there is always room for enhancements. I look forward to seeing future updates that might bring even more innovative features or improved user experience.

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Seite: 1 / 2\
Weiter: [Nächste Seite](https://www.capterra.com.de/software/1012151/charles?page=2)

## Links

- [Auf Capterra anzeigen](https://www.capterra.com.de/software/1012151/charles)

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