charles

Charles is tippi toppi

Vorteile:

Mich überzeugt die persönliche Betreuung vom Charles Team. Anliegen und Probleme werden direkt addressiert und versucht zu lösen. Top! Wir nutzen Charles aktuell um Kundenanliegen zu lösen. Zukünftig mehr Marketingkampagnen. Unsere Kunden schätzen den individuellen und schnellen Kontakt über WhatsApp - auch außerhalb der Geschäftszeiten.

Nachteile:

* Interner Aufbau der Einstellung finden wir zu unübersichtlich* Wir hätten gern mehr Farben in der Tagauswahl* Aktuell nur eine Verbindung mit einem Shopify Shop möglich (DE) - wir haben allerdings noch weitere Shops * Wunsch nach mehr NPS Aussagen zu Nachrichtenzeit, Bearbeitungszeit etc.

Gute Anwendung für gezieltes WhatsApp Marketing

Kommentare: Leicht anzuwenden und mit einem guten Support ausgestattet.Durch die Journeys lassen sich tolle Kampagnen bauen, die den Kund:innen Spaß bereiten.

Vorteile:

Wir können unsere Kund.innen personalisiert bespielen und erzielen somit bessere und höhere Direct sales.

Nachteile:

Bisher ist die Kampagnenplanung noch nicht möglich. Das würde vieles erleichtern

Empowering Marketing and Customer Engagement with Hello Charles

Vorteile:

What I liked most about Hello Charles is its remarkable capability to manage marketing campaigns on WhatsApp. This feature has been a game-changer for us. The ability to interact with our customers in real-time has not only streamlined our communication but also significantly boosted our conversion rates. The platform's intuitive design and efficiency in handling customer queries have greatly enhanced the quality of our customer dialogues, fostering a stronger connection with our brand.

Nachteile:

As of now, I am thoroughly satisfied with Hello Charles and its offerings. It has seamlessly integrated into our workflow, and we haven't encountered any major issues. However, as with any software, there is always room for enhancements. I look forward to seeing future updates that might bring even more innovative features or improved user experience.

Efficient, proactive and customer-oriented

Kommentare: Our collaboration with the service provider Charles for WhatsApp has proven to be very positive. Right from the start of the collaboration, we were supported at all times and Charles was proactive in the implementation. This continues in day-to-day use, where we have always had very good experiences. Individual requests, such as connecting to other systems, were also implemented without any problems and efficiently. Charles actively and intensively exchanged ideas with other service providers to guarantee us the best and fastest possible solution. In addition, we continue to be proactively presented with ideas and further developments that are perfectly tailored to our business model and our goals.

Vorteile:

It is very user-friendly and intuitively designed. You will receive immediate help if questions or problems arise and possible developments tailored to your individual journey will be presented.

Nachteile:

At the beginning there were technical difficulties with sending messages to all contacts, but these were immediately noticed and resolved by Charles.

Charles is recommended

Kommentare: Overall recommendable. Friendly staff.

Vorteile:

Customers appreciate contact via WhatsApp

Nachteile:

Technical problems and failures again and again