Connect First

Connect First

von Connect First

Wer nutzt diese Software?

Enterprise-grade architecture, reliability, and scalability for the SMB market 30 agents to 10,000+ agents.

Durchschnittliche Bewertung

52 Bewertungen
  • Gesamt 4.5/5
  • Benutzerfreundlichkeit 4.2/5
  • Kundenservice 4.8/5
  • Funktionen 4.2/5
  • Preis-Leistungs-Verhältnis 4.3/5

Produktinformationen

  • Kostenlose Version Nein
  • Gratis Testen Ja
  • Einsatz Installiert - Mac
    Cloud, SaaS, Web
    Installiert - Windows
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)
    Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • Connect First
  • http://www.connectfirst.com
  • Gegründet 2004

Über Connect First

Connect Firsts telecommunications software was created to offer a revolutionary approach to contact center technology. With our cloud-based solution, weve developed a cost-effective, dependable answer to the contact center needs of companies of all sizes. Founded in 2004 and based in Boulder, Colorado, we are a privately-held SaaS company that boasts over 500 clients worldwide and a 97% customer retention rate. With a 99.999% uptime and a user-friendly solution that can be fully customized to

Connect First Funktionen

Der Softwareanbieter hat diese Information nicht vervollständigt.
  • Anrufaufzeichnung
  • Anrufprotokoll
  • Call Center
  • Mehrfache Skripts
  • Stimmenanpassung
  • Telefon-Tasteneingabe
  • Text in Sprache (verwandeln)
  • Umfrage-Management
  • Voice-Mail
  • Weiterleitung von Anrufen (Call Routing)
  • Anrufaufzeichnung
  • Anrufergebnisse
  • Anrufüberwachung
  • FCC-Compliance
  • FTC-Compliance
  • Kampagnen-spezifische Anrufer-ID
  • Kontaktmanagement
  • Lead-Erfassung
  • Leadmanagement
  • Rückruf-Terminplanung
  • Umleitung der Anrufe

Die hilfreichsten Reviews für Connect First

Best Customer Service Ever!!!!!!!

Bewertet am 24.8.2018
Jeffrey B.
Account Manager
Einzelhandel, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Connect First has been a strong partner of ours for over the past 4 years. As our business has grown, the platform has grown with us and we continue to see the CF team innovate to ensure that we have the best possible tool for our future. The Customer Service (Customer Success Managers) and Technical Support Desk (Customer Service) is the best I have ever experienced. I know the majority of the team on a first name basis, and when I call I get to speak to someone "live" without having to wait and without having to go through an obnoxious IVR selection. This company takes Customer Experience to the next level. Great leadership and support all around.

Vorteile: The software continues to evolve and adapt to different industry needs while providing a cloud based VoiP set-up for our business. We have worked with Connect First for the past 4 years and have seen continuous improvements both in design and functionality with the end users in mind.

Nachteile: There are a few elements that work differently with Connect First which sometimes is frustrating. The system has a lot of robust tools and options, functions and features but does require a proper set-up to take full advantage of the platforms value. There is nothing wrong with the way Connect First functions, its simply different which requires a bit of a learning curve to know what set-up needs to be created in order to get the outcome and performance you come to expect from the system.

There is nothing better than working with a forward thinking company that provides great service!

Bewertet am 13.6.2017
Greg C.
V.P.
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Working with a forward thinking company like Connect First as an integrator allowed us to build our business utilizing their underlying technologies. The software allows us to manage multiple customers within the call center and lead management space.

Vorteile: Connect First has been a solid partner for us, providing our customers with an innovative diverse product suite. With our customers demanding more real time data, their open API offerings rise to the challenge to meet these demands. The new admin and agent UI are intuitive and allow for the customization of campaigns and security features allowing management to provide views and alerts of real time campaigns and data to the appropriate managers. List management is intuitive and allows for a good workforce management flow. The IVR and Scripting drag and drop solutions allows our customers to easily make real time changes to their solutions without generating additional customer service requests. Web service integrations are easy to setup and manage allowing us to pass the requested data to multiple endpoints. Easy configurations to manage all aspects of campaign, audio , email tfn , did and scheduled tasks. Tons of canned reporting, with the ability to customize and schedule ad hoc reporting to manage any business case.

Nachteile: CRM integration could be made more intuitive. Integration with some pre integrated a third party marketing apps would bring some additional value. Would like to see add ons for some AI and channel integration.

Excellent Call Center Product

Bewertet am 4.12.2019
Lesa N.
Systems Director
Outsourcing/Offshoring, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall, the experience was good. Reporting was an issue for our organization and required manual created of reports in order to get the data we needed to manage our business. Support is good.

Vorteile: Flexibility and customization abilities. Excellent, robust scripting tool. User friendly interface.

Nachteile: Reporting needs work. More control over outbound strategies.

Good outbould dialer

Bewertet am 1.10.2019
Carlos C.
ACD Administrator
Telekommunikation, 501-1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
5/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: it has been a good experience a few bumps during the implementation but it has been getting more stable.

Vorteile: we acquired the ring central blended solution and its a very easy platform to configure, it's very intuitive and the management portal it's very stable and reliable.

Nachteile: shared username database amongst all their clients, lack of documentation of the product for those who like to learn on their own, integrations can take time.

Good Support, Poor Product

Bewertet am 16.1.2017
Chris M.
IT Administrator
Verbraucherdienste, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
2/5
Gesamt
1/5
Benutzerfreundlichkeit
2/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
2/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Having used a variety of phone platforms in the past, I would have to say ConnectFirst has been one of the most frustrating. Doing the simplest of tasks is incredibly convoluted, non-intuitive , and needlessly complex. When the platform is working, it is great, it just takes far more work than it should to set up. Custom reporting is by far the most frustrating part of the system. There is virtually zero documentation to any part of the system and the metrics are often confusing, or inaccurate based on the database they're being pulled from. This is a problem that could easily be eliminated with good documentation. Fortunately, support is generally quick to respond and helpful, but the fact that I have to contact support so frequently is telling. Documentation is needed. Considering setup and management of the system is not intuitive, I would think documentation would be a priority, it is disappoint that it isn't.

Vorteile: I do not find any redeeming qualities in the software.

Nachteile: The custom reporting is severely lacking, to the point of ridiculous. It is not in real time, building anything requires comparing it with the live pre-built reports in the management platform just to make sure it is accurate. Using a platform that cannot do much in the way of bulk editing has wasted a lot of time. Live telemetry has a significant latency, stats are often reported inaccurately.

Antwort des Softwareanbieters

von Connect First an 20.1.2017

Thanks for your feedback, and thanks for being a customer!
We're very sorry to hear you've been frustrated with our system. We've been working with our customers to identify areas of the system that could use improvement, with the result being a complete platform overhaul (keep an eye out for ANSEL: coming very soon!), with special attention paid to ease of use, intuitiveness, and logical grouping of settings and features. The release should make it to you within the next month or so, and will feature updated documentation, easier configuration, and faster performance overall.
The release includes a bulk editing feature and updated reporting, and live telemetry (now a part of our highly customizable dashboard feature) has received a significant upgrade as well. We sincerely hope these changes address your needs; try out the new platform and let us know what you think! You can always reach us with your feedback and comments.
-CS Team

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