Dealertrack DMS

Dealertrack keeps our F&I process streamlined

Kommentare: I use Dealertrack daily to submit loan applications for funding. It's simple to apply to multiple lenders simultaneously and track status no matter where we are in the funding process. The copy and resubmit option is exceptionally helpful for clients who are not sure what route to take.

Vorteile:

I love that Dealertrack is user friendly. I can sort by current applications, contracts in transit and user.

Nachteile:

There have not been any features that I have had issues with when using Dealertrack software so far.

Customizable and Easy to use

Vorteile:

Very diverse DMS for the money. Switched from one of the other big three to Dealertrack and after we got our feet wet, you couldn’t make anyone go back.

Nachteile:

Need to ensure you take this rare time to start fresh and clean up your accounting and processes. No sense in bringing the old ways to the new set up (and typically you don’t switch a DMS often). We, unfortunately, did not do our due diligence and the implementation folks are going to do what you ask- which was foolish on our part. Because of that we had a few months after where it was not as smooth as I would have liked

When it works it is acceptable.

Vorteile:

When it is up and running it is useful and would be great, the idea of what it can do is exactly what you would want. If I want to see the service history from the last year I couldn't get all the information I needed. Not sure if this is because we didn't have the software integrated correctly or what.

Nachteile:

Had problems logging on in the morning when I first got to work. The Vin scanner doesn't always read on the first try, have to scan and scan to get it to read. The mobile application just didn't work fast enough. I often had to go back to my desk to get all the data I needed and by then it was too late to capitalized on the initial interaction with the customer.

Dealer Track - Affordable DMS solution

Kommentare: Overall, it is not as good as some, yet still better than others. It tends to be one of the better affordable DMS available.

Vorteile:

>Overall Cost is the normal variable in choosing the DealerTrack DMS *Cheaper Dealer solution than either CDK or Reynolds &Reynolds >Some Aspects of the DMS can be Automated even though the overall solution is FTP based. >Navigation is not too intensive >Able to set up Auto run extractions for provision to a CRM Solution >Setup of reporting and or File runs is normally easily accomplished >Offers In house Integration with Service App X-Time

Nachteile:

>Reporting is not as extensive as offered by other DMS providers >X-Time integration can be spotty at times >Limitations on the amount of Historical data that is maintained within the DMS, remaining Data is archived and is not as easily accessible. >System is not Live update for Automated reporting *Example: Automated reports set up today do not get recognized by the system as such until the nightly update occurs. >Seems to be fewer people available at a dealership that possess the proper admin access required for setting up reports or reviewing High end information.

Dealertrack DMS

Kommentare: I use this software daily to help keep the productivity at my company flowing. It allows us many great options to manage our operations. I would recommend this to those that are looking at the product for a complete solution.

Vorteile:

The software offers a true variety of options when it comes to daily operations. The team at Dealertrack is always on top of updates and communication and the system rarely if ever has any issues.

Nachteile:

There aren't many cons from my standpoint, it provides a tool to help get things done in an efficient manner. The only issue you may run into is when you have people setting up others accounts, they can either give too much or too little to the user in terms of options. I would advise training the HR or whomever you will have set the program up to be very specific to each persons roll in the company, again this is a user issue not the program itself

DEALERTRACK

Vorteile:

DEALERTRACK IS VERY USER FRIENDLY AND I LIKE ALL THE REFERENCE MATERIAL AVAILABLE.

Nachteile:

I DO NOT LIKE THE FACT THAT IS SOME REPORTING YOU CAN'T REFERENCE TWO YEARS TOGETHER. YOU HAVE TO PRINT EACH YEAR SEPARATELY.

Overall decent software, but lacking in some areas

Vorteile:

At our dealership, the parts department and service department really like the software. Creating repair orders and parts tickets are pretty easy and straightforward. Customer support is also good when you need assistance. The vehicle sales side of things takes many more steps than it should, but it certainly gets the job done in the long run.

Nachteile:

As this is a cloud-based solution, there are occasional outages with the data center. When this happens, our entire business is impacted since it runs every aspect of it.

The better choice.

Kommentare: Great software in addition to another that worked hand-in-hand together. Customer Service was outstanding with quick to be connected and superb service with focus on the customer.

Vorteile:

I used Dealertrack at a Ford Dealership as Service Writer and found it easy to operate and navigate.

Nachteile:

A glitch in the system prevented codes to be properly read. Found out later that it needed a software update, which fixed the problem.

Great software for all dealerships

Kommentare: Every support call when setting up a dealership has been painless and gets resolved quickly. Their support team follows up on projects to make sure they are completed on time.

Vorteile:

As an IT professional, I support many dealerships and they all run Dealertrack. Their customer support is top notch and any issues get resolved after one phone call.

Nachteile:

I do not have any cons for Dealertrack. The honestly are the best around

Dealertrack

Vorteile:

Pretty easy to use and learn the software

Nachteile:

I hate that you have to take extra steps if you want multiple tabs open at once

great tool for financing

Vorteile:

the integration with finance companies we use makes the pre-approval process easy for customers online and brings us more leads

Nachteile:

we have been on dealertrack since the beginning and have zero complaints

Credit Apps

Kommentare: The overall benefit to it is that we have a secure local to save all the application instead of having to hunt down a recorded call.

Vorteile:

It makes it easier to receive the credit applications from clients digitally verses over the phone.

Nachteile:

The credit application form allows clients to leave out important information that’s needed for a credit decision from a bank which means we have to call and get the information. At that point we might as well just get the whole thing over the phone. Also, the number of users allowed access to the program causes problems for being able to pull the info late at night when the people are gone for the day.

Dealertrack ELT Services

Kommentare: I was first introduced to Sue Phillips and her team at Dealer Track back in December 2016. I was trying to help a fellow Dealer obtain his ELT # for the state of Arizona.
I noticed that at that time Dealer Track was experiencing a bit of a staffing challenge, however, the level of support I was getting was phenomenal!! Sue and her team worked around all obstacles including the shortage of resources available to complete the process. 3 months later I obtained my dealer license, I remembered how professional the team at Dealer Track was, so I decided implement my ELT# with Sue and her team. I made the right choice!! Sue and her team were able to complete the entire process start to finish in record time. Thanks again for Stepping up and helping our new Dealership. Time is money, and DealerTracks speed and efficiency definitely contributed to our overall bottom line profitability.. I would rate this as Best In Class Industry Service!!! Nick Buzzetta
AZ Auto Connect

Service Writing

Kommentare: DMS helps with our business by allowing us to use a time clock to clock in and out for the day, it also helps with writing and booking RO's and overall it helps streamline our process a bit better than it has been in the past.

Vorteile:

After the initial learning curve, things are pretty straight forward. The thing I like most is being able to streamline processes in our company that used to take up infinitely more time than they do now.

Nachteile:

Some features that can be approved on is menu placement for shortcuts when working within workflows. Also being able to edit tickets that have been booked and make amends if need be.

Switched from Reynolds

Vorteile:

It is point and click, very easy to use. Everyone can be proficient from day one

Nachteile:

Has an occasional gremlin where a trade in will show up sold to the customer who murchased

great program for a smaller company

Kommentare: ability to pull credit and generate applications with access to many lenders at one time is priceless, and easy to complete deals from start to finish regarding financing

Vorteile:

ease of use, information available anytime at my fingertips,. Loved the ability to communicate with lenders directly from site. ability to save and store deals. all compliance material available at your fingertips.

Nachteile:

a little difficult to move from one deal to another without saving information first, but overall I am well satisfied with product

Good tool but not great

Kommentare: Dealertrack is mandatory for my job. The dealership has been using it since before I started working here. Its old school and could use a facelift. I hear they're coming out with a unify system but we'll see if it is much of an improvement.

Vorteile:

It allows me to accomplish most of my daily tasks without much headache

Nachteile:

The user interface isn't great. It could be so much better. Some parameters should be automatic. In the forms section the scroll function is weird and everything seems very old school.

Customer Support for Printers - Hit or Miss

Vorteile:

Their customer support for troubleshooting with printers can be great. When you get a truly qualified support specialist, they really take the time to make sure your issue is resolved.

Nachteile:

Unfortunately when their customer support is lacking knowledge or wiliness to take the time to listen it can put a sour taste in your mouth.

Dealertrack is one of the leading full auto dealer solutions companies.

Vorteile:

Uptodate tech. Great source of options. Dealertrack as a company is very productive in their operations.

Nachteile:

Regarding the child company Dealer.com: Customer support has many breaks in communication between support reps and techs. The background coding environment used antiquated code. It takes way to long to resolve minor issues. Promises are often made yet are not fulfilled.

Great Product

Kommentare: It has been a great experience. It was easy to set up and implement. It was easy to get all of our sales team on board

Vorteile:

This product is very easy to use, which ultimately makes my job easier. Their customer service is very helpful as well

Nachteile:

There have been several times my leads have gotten "stuck" and i have had to call to get them taken care of. It doesn't happen often.

Very easy to manuver

Kommentare: Its a time saver for sure. And its so easy to learn even if youve never used it before.

Vorteile:

I love to be able to access the different financial institutes for payoffs, you cant image how much time this saves.

Nachteile:

I would love it if more banks signed up with them. It gives you easy access without ever having to pick up the telephone and hold on for 20 minutes.

Fast for Funding deals

Vorteile:

Super easy to use especially for uploaded deals and stips

Nachteile:

Not very mobile friendly, very hard to log in with a mobile device

Dealertrack, good but some faults

Kommentare: I have found that overall this is a good platform. I like the overall UI and ease of use.

Vorteile:

I like that I have become accustomed to all of the features and its ease of use. Being a daily user I need something that functions properly so I can work efficiently.

Nachteile:

Sometimes the software can crash with some regularity.

DealerTrack DMS

Kommentare: Overall a great tool for those who work in the automotive industry

Vorteile:

I use this daily in my work and it helps me with internet sales. Can track customers and work my leads easily.

Nachteile:

Can be veryyy slow at times. Won't allow me to log on. The function commands are confusing at times.

System Down AGAIN!!

Vorteile:

Cheap alternative to the big dogs (ADP, REYNOLDS, ect)

Nachteile:

System is always going down and running slow. Ridiculous to run a business this way.