SMART SERVICE DESK ITSM
von SMART Service Desk4.7/5 30 Bewertungen
Wer nutzt diese Software?
Banks, Retails, Automobiles, FMCG, Universities, Manufacturing, Pharmacy, construction, Real estate, Government, all other private and government sector organizations
Durchschnittliche Bewertung30 Bewertungen
- Gesamt 4.7/5
- Benutzerfreundlichkeit 4.6/5
- Kundenservice 4.7/5
- Funktionen 4.5/5
- Preis-Leistungs-Verhältnis 4.6/5
- Kostenlose Version Ja
- Gratis Testen Ja
Cloud, SaaS, Web
24/7 (Live Vertreter)
Support während der Geschäftszeiten
Angaben zum Hersteller
- SMART Service Desk
- Gegründet 2012
Über SMART SERVICE DESK ITSM
We offer cost effective, Multi-lingual (English, French, Spanish, Turkish & Arabic), Integrated IT Service Management, Governance & Risk Management and Help Desk solutions. With SMART Suite your organization will be up & running within days.
A comprehensive IT Service Management Tool based on ITIL framework Streamlines IT operations by automating Service Operations such as Incidents, Service Requests, Problems, and Service Desk Function. Also includes modules for complete service lifecycle
SMART SERVICE DESK ITSM Funktionen
- Automatisiertes Routing
- Kundenspezifisches Branding
- Management von Dienstgütevereinbarungen (SLA)
- Self-Service Portal
- Verfolgung von Interaktionen
- Warnungen / Eskalation
- Self-Service Portal
- Verfolgen von Vermögensanlagen
- Versions- und Bereitstellungsmanagement
Die hilfreichsten Reviews für SMART SERVICE DESK ITSM
Bewertet am 4.6.2017
Maintenance Service Request & Resolving
Kommentare: This is very useful in creating, monitoring, reporting and resolving service request. I suggest that they should develop more option about how it was resolved and also include it a report that can be generated.
Vorteile: Useful, accessible can be used anywhere as long as you have an internet connection. Options not complicated it's easy to understand so it's easy to create and monitor the service request. It saves time in reporting concern because of no need to talk to maintenance personnel personally. It shows also how/what the maintenance personnel works. The concerns were properly reported and monitored so it was also properly documented and can check the history of the concern. It can generate reports in so many ways.
Nachteile: Their is no option or category how it was resolved. The time & date is not synchronize to the place of the user.
Bewertet am 11.11.2016
Great value for organizations looking for Digital Transformation of IT and HR Departments
Kommentare: From the first time I used SMART Service Desk, I was surprised at just how simplicity and ease of use. I am not a programmer and I was able to setup for my Service Desk for in hours. It has code less form creation feature, which lets you create e-forms, which are of great value for organizations looking for Digital Transformation of IT and HR Departments.
Vorteile: Easy of use
Nachteile: None i came across, I required some special features, SMART Service Desk Global Support team was able to customize it in just 3 days.
Bewertet am 3.9.2018
Best ITSM Service Desk for Banks and Government Organizations
Kommentare: If you want to buy ServiceNow / Remedy / CA / HP and can't afford it. Then SMART Service Desk will offer you same features at a price which will suit your budget. It's Enterprise class software at a reasonable price point.
Mobile Apps on Android and IOS
Totally Web Based
Our customer love the multi-language support in English and Arabic
Over 20 modules in ITSM and GRC to choose from
None I am aware of
Support team in Middle East & Africa is great
Bewertet am 26.9.2016
We have been using SSD from last 1.5 years. Its been good but we are not fully using the features.
Kommentare: Our technical support process is complicated hence the tool to support the work is bit complex as well. In whole customizing it to our requirement is the challenge. Few features are yet to work on like auto reporting for which I am still working with vendor. SLA is not properly configured. Without these basic feature Service desk tool is hard to review. I appreciate SSD team support to bring back the feature when we lost it in the Q1. Its our fault I agree. We have together worked for its betterment and we are still working for its successful usage internally. Looking forward to make this a better tool to log all our incidents, SR and change request and track it to meet the SLA.
Bewertet am 4.10.2016
Excellent Service Management Software Suitable for IT, HR and Operations Support
We have been using cloud instance of SMART Service Desk for Managing IT and Non IT Incidents and Service Requests for more than 2 years. We have not hesitation to recommend it.
As we could not afford servicenow or remedy, we went with SMART Service Desk, for their best price performance ratio.
Vorteile: Easy of use
Nachteile: We are waiting for SMART Service Desk to release that application on Oracle Platform, Oracle RDBS is our enterprise database platform, and we prefer to have SMART HelpDesk also on Oracle. Vendor has promised to deliver in Q1 2017