--- description: Detaillierte Informationen über SendGrid zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SendGrid Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [E-Mail-Tracking-Tools](/directory/31325/email-tracking/software) > [SendGrid](/software/1004681/sendgrid) # SendGrid Canonical: https://www.capterra.com.de/software/1004681/sendgrid Seite: 1 / 31\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/1004681/sendgrid?page=2) > SendGrids Cloud-basierte Email-Infrastruktur entlastet Unternehmen von den Kosten und von der Komplexität, eigene benutzerdefinierte Mail-Systeme beizubehalten. > > Bewertung: **4.2/5** von 752 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet SendGrid? SendGrid dient jedem, von unabhängigen Entwicklern bis hin zu Unternehmen. Jeder, der verlässlich E-Mails aus seiner Anwendung aus senden muss, kann SendGrid verwenden. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.2/5** | 752 Nutzerbewertungen | | Bedienkomfort | 4.1/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 3.7/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.0/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.1/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 70% | (7/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Twilio - **Region**: San Francisco, USA - **Gegründet**: 2008 ## Gewerblicher Kontext - **Startpreis**: 15,00 $ - **Preismodell**: (Kostenlose Version verfügbar) (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, iPhone (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Argentinien, Australien, Brasilien, Chile, China, Deutschland, Frankreich, Indien, Irland, Israel, Japan, Kanada, Kolumbien, Mexiko, Neuseeland, Schweiz, Singapur, Sonderverwaltungsregion Hongkong, Taiwan, Vereinigte Staaten und 2 weitere ## Funktionen - A/B Testing - API - Abonnenten-Management - Alarmfunktion / Benachrichtigungen - Anpassbare Felder - Autoresponders - Berichterstattung / Analyse - CAN-SPAM Compliance - Catch-all-Servererkennung - Domainprüfung - Drag-and-Drop - E-Mail-Management - E-Mail-Tracking - E-Mail-Vorlagen - Engagement-Tracking - Ereignisgesteuerte Aktionen - Erkennung von Wegwerf-E-Mails - Formularerstellung und -design - Kampagnenanalysen - Kampagnenmanagement - Kampagnenplanung - Klick-Tracking - Kommunikationsmanagement - Kontaktmanagement - Kundenhistorie - Kundensegmentierung - Listen-Management - Mobile Optimization - Nachrichten-Personalisierung - Prozess-/Workflow-Automatisierung - Real-Time Notifications - Simple Mail Transfer Protocol (SMTP) - Spam-Blockierung - Syntaxüberprüfung - Team-Management - Unterschriften-Management - Vorlagen-Management - WYSIWYG-Editor - Zielseiten / Web-Formulare ## Integrationen (6 insgesamt) - Google Analytics 360 - Google Cloud - Heroku - IBM Cloud - Microsoft Azure - WordPress ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [E-Mail-Tracking-Tools](https://www.capterra.com.de/directory/31325/email-tracking/software) ## Ähnliche Kategorien - [E-Mail Marketing Software](https://www.capterra.com.de/directory/30013/email-marketing/software) - [E-Mail-Programme](https://www.capterra.com.de/directory/30553/email-management/software) - [Email Verification Tools](https://www.capterra.com.de/directory/31341/email-verification-tools/software) - [E-Mail-Tracking-Tools](https://www.capterra.com.de/directory/31325/email-tracking/software) - [Transaktions-E-Mail Software](https://www.capterra.com.de/directory/31564/transactional-email/software) ## Alternativen 1. [Brevo](https://www.capterra.com.de/software/132996/brevo) — 4.6/5 (3411 reviews) 2. [Gmail](https://www.capterra.com.de/software/202338/gmail) — 4.8/5 (13329 reviews) 3. [Mailchimp](https://www.capterra.com.de/software/110228/mailchimp) — 4.5/5 (17572 reviews) 4. [MailerLite](https://www.capterra.com.de/software/136603/mailerlite) — 4.7/5 (2256 reviews) 5. [Constant Contact](https://www.capterra.com.de/software/31898/constant-contact) — 4.3/5 (2913 reviews) ## Nutzerbewertungen ### "SendGrid is great for SMTP" — 5.0/5 > **Damien** | *6. Oktober 2024* | Medienproduktion | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: SendGrid makes setting up workaround SMTPs easy. > > **Nachteile**: It's pretty much only reall good for the SMTP factor. > > SendGrid isn't bad. We just really used it to connect it for GrooveMail users. ----- ### "Trusted SMTP service" — 5.0/5 > **Milton** | *12. August 2025* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: It has always been a fundamental tool for the development of email campaigns. It has been a reference against other companies. > > **Nachteile**: Possibly the price is a determining factor. Today there are many competitive tools that can cope. In general, there are no complaints. > > My experience with Sendgrid has always been good, there are no problems with their shipping system, their builder is great and their API integrates with many other tools. ----- ### "A Powerful Email Sending Platform." — 5.0/5 > **Verifizierter Rezensent** | *4. Januar 2025* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: 1- SendGrid provides customizable email templates. 2- SendGrid offers robust API support, which makes it easy for developers to integrate email sending into applications. 3- SendGrid has 24/7 customer support, including chat, email, and phone support for premium users. > > **Nachteile**: 1- Sometimes customer support response times can be slower. > > My experience with sendgrid is very much satisfied. It provides a lot email customization. ----- ### "Making our store transactional email reliable." — 5.0/5 > **Amir** | *8. März 2026* | Einzelhandel | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Their flexibility in terms of dynamism in email templates is superb and we can depend on them to provide our retail customers with order receipts and shipping updates using a very reliable service. > > **Nachteile**: The pricing levels are not worth the money because our e-commerce traffic is at its peak, and customer service is painfully slow when we have urgent account problems or some data management failures. > > When an E-Commerce Manager, it is important that order confirmations be actually received by our buyers. I have this to drive our store emails of transactions. It is a horse to work with in regard to deliverability yet it is extremely tough to get technical assistance. ----- ### "A Tale of Incompetence: SENDGRID's New Heights of Customer Disservice" — 1.0/5 > **John** | *8. April 2025* | Marketing & Werbung | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: Nothing now, 7 days later I an still waiting for a call back, You cannot run a business with support like that. > > **Nachteile**: They have got to big to care about customers > > A Tale of Incompetence: SENDGRID's New Heights of Customer Disservice Let me paint you a picture of the absurdity that is SENDGRID’s latest “feature.” Imagine a world where you can \*control the IP addresses\* that log into your account. Sounds sophisticated, right? Except, here’s the kicker: if you dare to use a different device or a new ISP, you’re immediately blocked from accessing your own account. Brilliant, isn’t it? Now, let me share my personal experience with this stroke of genius. SENDGRID, in all its wisdom, decided to activate this new feature, effectively locking me, my admin, and my tech team out of our accounts. And what was the solution offered by this beacon of customer support? "Take a ticket and wait." Yes, wait. For seven excruciating days. When they \*finally\* deigned to call me—at the oh-so-convenient hour of 12 midnight, no less—what followed was an exercise in sheer absurdity. The “expert” on the other end had the audacity to insist that I must log into the account to disable the IP block feature. Yes, you read that right: log in to an account from which I was explicitly locked out. Now, I don’t throw around the word “idiot” lightly, but in this case, it feels inadequate. After multiple emails to their elusive “customer service,” I explicitly explained that the IP block feature prevented access. And yet, the response I received? A resounding non sequitur that makes one question whether anyone at SENDGRID actually reads emails—or possesses basic comprehension skills. As a direct result of this farcical chain of incompetence, I have now lost two major advertising accounts worth $12,000 AUD annually. And what was the response from SENDGRID? A tone-deaf “Sorry, I understand your frustration, but we were busy.” Busy. Of course. Too busy to care about their customers or even pretend to provide support. Here’s the bottom line: if you value your time, money, or sanity, I urge you to \*avoid SENDGRID at all costs\*. They’ve clearly become too big to bother with pesky things like customer service, and their disdain for their users is palpable. ----- Seite: 1 / 31\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/1004681/sendgrid?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/1004681/sendgrid) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten