--- description: Detaillierte Informationen über Autotask PSA zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Autotask PSA Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Service Desk Software](/directory/31027/service-desk/software) > [Autotask PSA](/software/1004024/autotask-psa) # Autotask PSA Canonical: https://www.capterra.com.de/software/1004024/autotask-psa Seite: 1 / 8\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/1004024/autotask-psa?page=2) > Die anpassbare Lösung umfasst Projektmanagement, CRM und Service Desk mit integrierter Zeit und Abrechnung, die von derselben Datenbank aus laufen. > > Bewertung: **4.2/5** von 156 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.2/5** | 156 Nutzerbewertungen | | Bedienkomfort | 3.9/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.1/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.0/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.2/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Kaseya - **Region**: Miami, USA - **Gegründet**: 2004 ## Gewerblicher Kontext - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Deutsch, Englisch, Italienisch, Niederländisch, Spanisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 210 weitere ## Funktionen - Abrechnung & Rechnungsstellung - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Analytics - Aufgabenmanagement - Backup und Recovery - Berichterstattung und Statistik - Buchhaltung - CRM - Dashboard - Dokumentenmanagement - IT-Asset-Management - IT-Betriebsmittelverwaltung - IT-Reporting - Inventarverwaltung - Konfigurationsmanagement - Kundenbetreuung - Leistungskennzahlen - Lieferanten-Management - Problem-Management - Problemmanagement - Projektmanagement - Real-Time Notifications - Remote-Monitoring und -Management - Ressourcenmanagement - Self-Service Portal - Service Level Agreement (SLA) Management - Störfallmanagement - Supportticket-Management - Terminplanung - Third-Party Integrations - Ticket-Management - Umfragen & Feedback - Verfolgen von Vermögensanlagen - Vertrags-/Lizenz-Management - Veränderungsmanagement - Wartungsplanung - Werkzeuge zur Zusammenarbeit - Wissensbasis-Management - Wissensmanagement - Workflow-Management - Zeit & Kosten Verfolgung - Zugriffskontrollen / Berechtigungen ## Integrationen (35 insgesamt) - Auvik - Bitium - BrightGauge - Cisco Umbrella - Cloud Elements - ConnectBooster - ConnectWise Automate - ConnectWise CPQ - ConnectWise Cybersecurity Management - Customer Thermometer - Datto RMM - Datto Workplace - Flow - IT Glue - Kaseya VSA ... und 20 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Service Desk Software](https://www.capterra.com.de/directory/31027/service-desk/software) ## Ähnliche Kategorien - [Service Desk Software](https://www.capterra.com.de/directory/31027/service-desk/software) - [MSP Software](https://www.capterra.com.de/directory/30921/msp/software) - [ITSM Tools](https://www.capterra.com.de/directory/30676/itsm/software) - [IT-Management-Software](https://www.capterra.com.de/directory/10001/it-management/software) - [Unternehmensführung Software](https://www.capterra.com.de/directory/30532/business-management/software) ## Alternativen 1. [Atera](https://www.capterra.com.de/software/144309/atera) — 4.5/5 (449 reviews) 2. [SuperOps](https://www.capterra.com.de/software/1017782/superopsai) — 4.6/5 (65 reviews) 3. [N-central](https://www.capterra.com.de/software/13803/n-central) — 4.2/5 (253 reviews) 4. [N-sight RMM](https://www.capterra.com.de/software/163344/n-sight) — 4.3/5 (200 reviews) 5. [IT Glue](https://www.capterra.com.de/software/170401/itglue) — 4.6/5 (339 reviews) ## Nutzerbewertungen ### "A Powerful All-in-One PSA for Streamlined IT Operations" — 5.0/5 > **Simon** | *23. Juni 2025* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Autotask PSA streamlines service delivery with great ticket automation, solid reporting, and seamless billing. Its integration with RMM tools and customizable workflows make it ideal for MSPs. > > **Nachteile**: The interface can feel outdated and clunky, and some customizations require too many steps. Reporting, while powerful, has a learning curve. ----- ### "Still a good product post acquisition" — 4.0/5 > **Ravi** | *8. September 2023* | Computer- & Netzwerksicherheit | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: We're able to leverage heavily ticket automation in autotask resulting in a very high revenue per technical employee. Feature rich, integration rich. > > **Nachteile**: Reporting is so crappy it's barely usable, much of what we use is either basic dashboard level reporting (which is good) or built outside of autotask. > > Autotask is great, billing processes and automation are top notch, it is a very mature platform. ----- ### "Autotask PSA – The Gold Standard for MSPs" — 5.0/5 > **Jacques** | *9. September 2025* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Autotask PSA allows me to manage support tickets, company contracts, and client communication all within a single platform. The seamless integration with RMM agents adds incredible value, and the ability to sync invoices and expense claims directly into QuickBooks Online streamlines financial processes. I also appreciate how customisable the platform is, especially when configuring ticket and company views to match our workflow > > **Nachteile**: Email formatting remains a persistent issue — text, images, and hyperlinks often display incorrectly when tickets are created via email, which impacts clarity. In addition, the lack of native integration with Xero Online accounting is a missed opportunity, especially for businesses relying on that platform. > > Having used Autotask for over 8 years, I can confidently say it remains the leading PSA in the market. Its contract management functionality is unmatched and absolutely essential for MSPs handling multiple Microsoft 365 licences. It continues to be a cornerstone tool for driving efficiency and control in our business. ----- ### "We Found a Better Mousetrap" — 1.0/5 > **Rick** | *13. Mai 2026* | Telekommunikation | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: We selected AT mostly for its potential to integrate with RMM. Good ticket management. Very specific user permissions. > > **Nachteile**: High cost per user translated to low value for the money. NO FACILITY FOR DELIVERABLES. We need photos \& completed forms for work orders. We came up with a system that uses Google Drive. We paid a 3rd party to create tickets from email. > > The product is seriously lacking in industry standard features. We moved on to a system that allows unlimited users for a reasonable fixed price, All users can upload deliverables. ----- ### "Autotask PSA" — 4.0/5 > **Schyler** | *9. September 2025* | Informationstechnologie & -dienste | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: It's all-around business management system - it includes CRM, quoting, purchasing, ticketing, asset management, and reporting capabilities. > > **Nachteile**: It needs a lot of improvements to ensure consistent U/I elements across all modules. Purchasing and asset management capabilities are outdated and haven't had much attention over the years. Cooper is VERY weak, hoping to see a lot of attention in here in the coming weeks and months. Right now, we have to use ChatGPT because Cooper doesn't cut the mustard. > > We have been using it since 2017. We rely on its CRM, quoting, purchasing, ticketing, asset management, and reporting capabilities. ----- Seite: 1 / 8\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/1004024/autotask-psa?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/1004024/autotask-psa) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten