Wer nutzt diese Software?
We serve small growing nonprofits making an impact on their local communities to large organizations working on making an impact globally. Big or small, Sustain is ready to work for you.
Durchschnittliche Bewertung21 Bewertungen
- Gesamt 3.5 / 5
- Benutzerfreundlichkeit 3.5 / 5
- Kundenservice 4 / 5
- Funktionen 3.5 / 5
- Preis-Leistungs-Verhältnis 4 / 5
- Startpreis 50,00 $/Monat
- Preisinformationen Pricing depends on the number of constituent records.
- Kostenlose Version Nein
- Kostenlose Testversion Ja
Installiert - Mac
Cloud, SaaS, Web
Installiert - Windows
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2004
Are you struggling to complete simple tasks? Whether it be adding new donations, creating constituent profiles, or things as simple as navigating your way through a complicated software. As fundraisers, we try to be as efficient as possible without these unnecessary hold-ups. Here at Sustain, we made it a point to develop a program that will help youcomplete your daily tasks with ease. Increasing productivity, increases donation, thereforestreamliningyour organization to success.
- Mobiles Spenden
- Tracking von Beiträgen
- Wiederkehrende Spenden
- Mobiles Spenden
- Wiederkehrende Spenden
Die hilfreichsten Reviews für Sustain
Bewertet am 28.2.2017
Kommentare: We purchased Sustain through Rediker because we were told that it would interact with FinACS. While I am still under the impression that there can be communication, we can't figure out how. Communication only goes one way, and that is a concern because we would be transferring accounting information from Development to Accounting. Not comfortable. Additionally, there seems to only be one person who can help us understand Sustain, and he is not good at customer service. Every conversation I have had with him has been uncomfortable at best. I am bright and pick up software easily and still always leave my calls with him feeling stupid, and yet doing everything in my power to not call back, just figure it out on my own. I am sure Sustain has more capabilities than I know, but I feel like I need to take an Access class in order to really utilize the program. The price we paid for the product and the service is outrageous in my opinion and we are almost 2 years in and just barely scraping by with our information. Certainly, I can't find the reports I need and customizing just seems overwhelming. If I had this decision to make over again, I would not choose Sustain. Unfortunately since we've already invested so much, changing just isn't an option at this point. We were brought in by Rediker, but your relationship with them is tenuous at best. Their customer service, which is fantastic, can't help me with your product. And no one REALLY understands how the programs are supposed to integrate. I would carefully consider that fact when cross selling.
Vorteile: not sure
Nachteile: ease of access to information
Bewertet am 7.3.2017
Sustain Review from Sacred Heart
Kommentare: Every time I call I get great customer service. Love the new update! The ease of use is very easy. Customer rep is always so nice and willing to help me in any way.
Vorteile: The ease of use. The new update is easier to add attributes in and user to see what they donated without clicking a lot. i also like in the reports you do not have to get out of them and reenter to pull another report.
Nachteile: I would like to learn more about cleaning up the software. The previous Development Director entered several of the same address in different ways which makes a lot of extra addresses and sends several copies of things to the same address. I have ran reports and cleaned up a lot of the database but it still needs cleaning.
Bewertet am 13.5.2019
Very Small Company, Very Poor Implementation
Kommentare: Again the software itself wasn't that bad, it was the implementation/migration from our previous system that was terrible and the reason we were not successful with Sustain. They set an expectation that we could just send them the SQL database from our previous system and they were experienced enough with that system to take it from there, that they had done this before. That's not at all what happened, the data got only half migrated and it was on me the customer to fill in the holes (though we paid them for implementation services). They had very little in terms of documentation, they had a migration template but didn't give it to me, I had to find it. Very disorganized and immature company, very little documentation, cannot be trusted to move all the data over you need to be successful. Also we had to ask for a new trainer, the first one we got was extremely defensive and gruff, can't believe he's in a customer-facing role, simply does not have the temperament for it.
Vorteile: The software itself isn't that bad. Since Sustain is a very small company with only a handful of employees, it was sort of nice to be able to talk to the guy who developed the software, you get to hear why they made the choices they made directly from the horse's mouth.
Nachteile: #1 it's not truly web-based, you remote into a Windows server to run essentially a customized Access database. The software was a bit rigid, particularly in reporting. You can't just create your own reports, you only get what Sustain has decided to put in there. None of the canned reports really fit what our team needed and we had to pull the plug on Sustain before they could customize what we needed.
Bewertet am 1.3.2017
Great Customer Service Experience
Kommentare: In terms of Alumni Relations the software is geared more toward fundrasing, but with the great level of customer support I have received, it does the job.
Vorteile: Ease of use
Nachteile: Very geared to fundrasing and less geared toward Alumni Relations. Fundrasing is possible because of Alunmni so the software should be more robust for keeping track of alumni.
Bewertet am 28.2.2017
Kommentare: Overall the software provides me with the information I need. Because it is so multi-faceted, attending training is mandatory. Even after my initial training I find myself clicking around to intuitively get, for instance, the report I need. It would behoove new users to make a list of all the ways you plan or foresee using the product and choose the level of training necessary. And take copious notes because you'll need them for tasks that you do only periodically. I'm certain I'm not using it to its fullest capabilities.
Vorteile: It's relational. Can record a number of characteristics about each record.
Nachteile: Unable to generate letters with exactly the write salutation and return address name.