RxWorks Erfahrungen

RxWorks

Kommentare: Good support to improve my employee knowledge of the program through online training sessions.

Vorteile:

Easy to use, comprehensive, always adapting to change in business models and good product support

Nachteile:

High cost base. Cost for additional terminals. Limited ability to add photos to visit screen (only through importing via scan docs folder).

Operator to management ease of use

Kommentare: Reporting to a university board and corporate management, the reporting features are ticking most of the boxes required. Rx works is by far my favorite PMS and the support available is second to none.

Vorteile:

I like the ease of use form a working level. Working as a nurse for years showed me the features that were available - features that i used differed depending on the role in which i was employed at the time. Now as an manager and administrator, i see the background of how each feature can be better utilized. I feel that bringing my nursing experience into the set up of the many features is a huge benefit.

Nachteile:

Features around the referral clinics setting could do with some improvement as well as reporting and advanced analysis tools.

RxWorks Veterinary Clinic

Kommentare: Good, easy to use on a day-to-day basis.

Vorteile:

Easy to communicate with clients and making appointments.

Nachteile:

Sometimes not very straight forward processes.

For a busy 9 - 5 practice

Kommentare: We installed RXW in Nov 2017, after spending a few months customising our options through performance pack. From the beginning, the support and implementation team have been an absolute dream to work with, and if I've ever had issues or questions, they've put up with me in ways I can only thank them for.

Vorteile:

This product has been around for so long that it integrates with almost all major functionalities - TYRO, Idexx, Smart Flow. Customer support is 24/7 and they can jump on and see exactly what you're seeing - you can't go past that!

Nachteile:

The UI is dated. It is busy which can make it difficult to train new staff members. The client/patient handouts can be found in numerous locations, and can become difficult to locate after a while.

Long term user of Rx works.

Kommentare: I have used other programs and in comparison, it is so much easily to navigate and use. Training new staff have been easy and they pick it up quickly so my overall experience has been excellent.

Vorteile:

It's easy to understand and quick to pick up. I find training staff how to use it they find it simplified and not confusing like other software. Great that over the year we as a company have been able to adapt it to work with our business model.

Nachteile:

Often there is a couple different ways to do some things, get to the same place. Not sure if its a con but it can confuse new staff using Rx.

Long Term Rx user

Kommentare: It has been an easy to use system that keeps your business flowing, and history is easy to follow. Great tool to communicate with your clients.

Vorteile:

Easy to use, compact and easy to read financials and visits, multi clinic use etc.

Nachteile:

Inability to integrate a cryogenic storage system.

Rx Works Revue

Vorteile:

it is efficient and easy to use, does everything it needs to

Nachteile:

Alot of un required pages, tools, tabs & functions. over complicates things

Long time RxWorks clinic

Kommentare: Very good, we wont be looking to change over to anything different anytime soon!

Vorteile:

Having been a long term user of RxWorks, I like the flow/sequence of the windows/tabs. I like how the appointments schedule is very customizable. I like how there is a often a few different ways to do the same thing. Which is nice as it means each employee can use it how they feel works best for them.

Nachteile:

Some times I find there is a lot of clicking to move to the next step ie saving visits and moving to payments. Also when looking to amend/change a setting it can be difficult to find how to do it. Customer service is always quick to help on the phone though

Reliable PMS

Vorteile:

Very reliable PMS, great customer service to assist with troubleshooting and training. Good online manual as well that can be easily referred to.

Nachteile:

UI is a bit dated and clunky. Program works like it's been patched by different programmers/software engineers at different stages. There are multiple ways to access certain functions and it can make navigation a bit difficult.

James Street Vet Review

Kommentare: Happy with RX works, Have used it at multiple clinics now

Vorteile:

Ease of use, Very easy to pick up and work out how to use the functions

Nachteile:

We find it runs slow for us if too many users accessing at once

Comprehensive and Expansive Product

Kommentare: I find it fairly easy to use, although its not as intuitive as other programs I've used. But that could also be the lack of training I've had with it.

Vorteile:

I love the fact that I can view all of our Company's clinics on the one platform, without having to "sign in' to the different clinics. I can easily switch from one to another. I haven't had a great deal of training with RX, but I am able to find most things unaided, which is good.

Nachteile:

If I'm looking at a clients' records, I need to be mindful of the clinic that I have selected. it's far to easy to allocate a payment to the wrong clinic.

Easy to use, integrates well

Vorteile:

The program integrates well with most other programs we use such as TYRO and IDEXX. Relatively easy to use and to teach to new members of staff.

Nachteile:

Reminder system could use some improvement and it is a very busy screen that can seem overwhelming to new members of staff

Great system

Vorteile:

Super easy to use and easy to navigate around

Nachteile:

I don’t have any complaints about this system

Easy to use

Vorteile:

It is easy to use, you have multiple ways to do things, so is flexible for different users and the way they learn.

Nachteile:

Some things are not easy to change or not changeable at all, that can be frustrating, but not a game changer.

good program that is easy to use and great customization with excellent tech support team

Vorteile:

easy to use, quick search options from multiple different screens

Nachteile:

lack of the ability to fine-tune the visibility/edit to certain things

Lagging behind other products

Kommentare: I've only ever used RX Works and it does have some good functionality but I feel it's being left behind in some key areas because it's difficult to integrate with some other really good products. I get the feeling there is a reluctance to integrate perhaps?

Vorteile:

There is a lot of functionality, much of which might not get used.

Nachteile:

Integration with other apps is lagging behind other providers. Reporting is clunky and difficult. Modules are available to do certain processes but they are long winded and hard to set up and in some cases difficult to use on a daily basis. There are also too many areas where you have to put in settings for just one process.

rx works at Forbes Vet Clinic

Kommentare: they are generally very fast and effective in helping us problem solve and rectify problems

Vorteile:

when i started at the clinic 2 years ago we already had the system up and running i found it easy to use for the whole team and it is easy to teach new team members step by step

Nachteile:

it definately suits our need at the clinic and for our remote clinic also

RxWorks - Referral Veterinary Practice in a Teaching Hospital

Vorteile:

I've been using RXWorks for almost 16 years now. Its only getting better. The customer services has always been good. Functionality has improved with time too.

Nachteile:

Inventory management needs improvement. Sometimes the features have limitations.

There are so many useful features, and many that we should use, but do not have the time.

Vorteile:

The functionality and telephone support are excellent. There are so many useful tech solutions for communicating to clients (reminders, within-consult topics and links), harvesting patient data (lab results, imaging), stock control and analysis of business performance. Every time that I have telephoned the support staff, my enquiry has always been dealt with very well.

Nachteile:

Unfortunately, the software is not as intuitive as other management systems that i have used. There are a staggering number of unnecessary button clicks needed to do almost anything. Nothing is made quick and simple, but in steps, that often do not prioritise the most likely direction a user will take. So, moving backwards through the patient notes, require a user to save the notes (2 clicks) and then move page by page through the notes. There are ways that you can scroll through the notes, but you have to press the "load more notes" which makes it cumbersome and slow to go through long clinical notes. It feels like somebody needs to change the design and the user journey for the common tasks so that they can be done intuitively and simply and quickly. Furthermore, all the extra functionality can be available but more "hidden away".

Has never crashed - so no plans to change!

Kommentare: We have been using Rx works since 2002. When we first started with it, my business partner chose the system for its flexibility and ease of use and she was very much in charge of most things to do with the system. I hate all things IT with a passion, so I had great trepidation, when she left for Australia 4 years later and I was in charge. However, I need never have feared!
The system has NEVER crashed!!!!, even I can use it easily and do quite a bit of setting up procedures, in house problem solving and checking management reports. There is always a helpful staff member at the end of the telephone, when we can't work a problem out our self, and most things are rectified very quickly.
While there is a vast myriad of things the system could do, over and above what we use, we are extremely happy with it and gradually, little by little, Simon teaches us new aspects to use.

Vorteile:

setting up appointment screen very flexible, easy to learn how to use the system, good internal messaging system - saves a lot of time on trying to find everyone around the building to pass on messages in person, clipboards can be configured easily to suit the Practices requirements, can choose to view patient histories either as a "rolling list" or clicking through visits, vast amount of information visible at a glance on the patient window

Nachteile:

when initially learning the system, the screen did look very " busy"

Promising product that mostly delivers

Vorteile:

Many features useful in maintaining good veterinary records.

Nachteile:

Not as easy to use as some other software programs initially. We found that, after the excellent sales pitch, the customer support started dwindling, to the point of non-existent at one point. Some quirks in the software that seem to result in info "disappearing".

Highly recommend for any size practice wanting software that delivers

Kommentare: Highly recommend. Five stars ⭐️

Vorteile:

I have been using RX works during my time employed with AES. It is always daunting learning a whole new software system but I can say that I went from a learner user to educating and training other staff members how to use it. The support offered is second to none. The client management system and features are superior and a deliver a great experience to not only our clients but also to our teams.

Nachteile:

None that I can think of. Looking forward to seeing the new developments as they are unrolled.

Very satisfied

Kommentare: Overall I am very satisfied with RxWorks, if the reminder system could be improved it would be flawless.

Vorteile:

I like how easy the program is to use and that you do not have multiple windows at one time. It is easy to train staff and navigate if you are a first time user.

Nachteile:

The reminder system could use some improvement but the support team are always there to assist us in whatever we may need.

Could be so much better, but software development is glacially slow and not very responsive

Kommentare: Pros: Has complete package for accounting, and medical record information. We have been able to work around the software for years, but I am completely tired of waiting for improvements that seems totally do-able, logical and easy. The accounting folks do not hate the software, and the reason it was selected for our hospital in 2005 was the accounting capabilities in comparison to the other software available at the time. Cons:
1. Server uses outdated software and upgrades are extremely limited and slow. Also, running Internet explorer and MS word (which is how the dismissal letters are written) within the server is glacially slow.
2. No interface that is compatible with tablets or smart phones (can access server; however, font is microscopic - less than 8 font sized.
3. No interface with Google or other calendars so that veterinarians can export their calendars to their phones.
4. Cumbersome interface, non-intuitive, inefficient.
5. Difficult to import photos etc.
6. Does not interface to digitally import laboratory printouts into electronic record - scans are attached in lieu of having the lab data within the software. Also should have ability to graph/look at results over time
7. No spell check in medical record entry area - seriously bad!
8. Must open each patient file separately, and cannot keep files open for the day or week while the patient is in the hospital
9. Estimate making is not efficient
10. Ideally, software should recognize the veterinarian when they log in, and open all the current cases so that they are at their fingertips - does not do this. Or admissions personnel, and open all the day's admissions.
11. can only have 6 or so patient files open at the same time - bums me out EVERY DAY.
12. Program opens in a Task Panel that is never where the clinician wants to go, then 2-3 clicks later you can finally get to the appointment schedule. This is extremely annoying. All of the suggestions and more have been sent down to them on a regular basis over the 7+ years we have used RxWorks. Very little has changed. We were so excited that they finally enabled spell check within the MS Word program on their server, allowing at least the dismissal letters to have some spell check, but really in this day and age, how does it not have spell check in place. Every other program I use (we are talking 20 different types of software I use in my academic life) has spell check. Even this entry is getting spell checked for me.

RxWorks Cloud

Kommentare: Overall, a well known and trsuted software that has lead the way in veterinary practice management systems. Does really need some tweaks to modernise and allow more connectivity and versatility

Vorteile:

Ease of use, compatability with third party companies

Nachteile:

Dated, Connection via Citrix, data mining is clunky