Impromed Practice Management Software

Bewertet am 6.9.2019
Allen A.
Veterinary Practice Manager
Tierarzt, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We began using computers in our practice in the early 1980's. Of the ones being promoted at that time we were most impressed by the features and people behind the system called CompCare, developed by Dr. Dave Allard and Dr. Kent Kruse. Since then we have watched our practice management software evolve and grow not only with our practice but with current technology and current trends in operating a busy veterinary practice. As in our earliest days of introducing a computer as a tool for keeping track of day to day duties and tasks, even today, one of the best advantages of using ImproMed software is the excellent support that we receive from the many technicians that are available either a click or phone call away. We have become so dependent on our practice management software, having such a dedicated team to turn too when problems arise is an extremely valuable resource.

Vorteile: We have been with ImproMed since it began and our computer use has evolved along with each change and enhancement with regards to both software and hardware. ImproMed is used extensively throughout our practice and is extremely helpful in tracking everything that we do from appointment scheduling, patient management and record keeping to financial management, accounting and employees.

Nachteile: The medical records portion of the software has been a recent challenge to us, but one that we are currently learning and slowly becoming more familiar with. Although we have had the capability of using this feature over the years, we had opted to continue keeping hand written charts on all of our patients. Now that we are seeing the need to fully utilize this feature, the least liked thing is the extensive time required to key in all the notes. ImproMed has come so far over the years, we are longing for the day when it will be able to read our minds thus making this task much more effortless!

Antwort des Softwareanbieters

von Covetrus an 19.9.2019

Hello Allen, thank you for your detailed feedback. It's always great to get specifics on how we're hitting the mark, and where users see room for improvement.

We're honored to have you as a customer since the beginning.

Impromed

Bewertet am 18.7.2019
Riki B.
Office Manager
Tierarzt, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall it was wonderful. Towards the end it was hard to use but that was because our hardware was extremely old and we couldn't update to the newest version without buying all new hardware which the practice owner couldn't afford to do. BUT that said, the functionality we had was great.

Vorteile: Just to start - Our practice USED to use Impromed Infinity - in 2016 we changed to Cornerstone due to budgetary concerns of our practice owner. That said, I miss infinity. It was so much easier to use, I hate having to tab through Cornerstone for everything. Infinity had a written script option, I could (with password protection) change invoices from one doctor to another, we could do year over year by month reports of inventory. The boarding module was spectacular, I feel like with CS I am back in the stone age. I loved it.

Nachteile: The only thing I can remember having issues with, was some of the reporting functions that the owner wanted. Client retention etc. But otherwise the modules were great. I also absolutely loved the message center - I am in charge of client billing and that is where I stored all of my notes on the different issues I had.

Antwort des Softwareanbieters

von Covetrus an 7.9.2019

Hello Riki!

First off, we miss you too! It sounds like your team utilized a lot of the great features within ImproMed.

You'll be happy to know we improved our reporting, and continue to improve, especially around client retention. We also now offer a patient recapture program that brings back lapsed patients-- and practices are only charged upon performance, AKA when patients come back. Talk about a game-changer.

Give us a call, we'll be happy to have you back. We want you to be part of the new Covetrus family!

All the best!

Not what it used to be

Bewertet am 23.10.2018
Erich R.
Veterinarian/Owner
Tierarzt, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
3 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
1 / 5
Kundenbetreuung
2 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Before Henry Schein bought this company and software, I thought this was a great product - which is why I introduced it to our practice 2+ years ago. Having struggled with it since, I would not recommend this software to anybody. Save your money and get a different software -- there are several with the same features that run more smoothly and have better support.

Vorteile: The appeal of Impromed is the potential for customization to suit your practice. It also contains numerous features, but I'll get into that more in the Cons section.

Nachteile: Support for this software is non-existent. Get ready to open your veins for an expensive 'tech support' package that they'll inevitably push down your throat if you want any patches/fixes or updates to the software - and it's riddled with bugs and errors. When you can even get someone from tech support, 80-90% of the time they are unable to fix the problem you have. Most seem to be inexperienced with the software in general, meaning they will need to escalate to a higher level technician who will more than likely not call you back. New features that their webinars superficially demonstrate without getting into practical use...expect that tech support will know no more than you. Get ready to be a beta-tester for free. Although it has lots of modules - each to address a certain feature practices have asked for - most of them do not work well together. This is part of why the learning curve for new staff is so high and your practice manager will struggle to make things more streamlined for them. There are many ways to do the same task in this software, but this usually results in confused staff. The software is not very efficient, meaning its going to run very slowly on anything other than a 4+-core PC. The latest updates have made the software even slower.

Antwort des Softwareanbieters

von Henry Schein Veterinary Solutions an 19.11.2018

Hi Dr. Roush, Thank you for sharing your feedback! We agree that ImproMed is customizable to suit the needs of your practice. We're sorry to read about your dissatisfaction with Support and the varying features of ImproMed. I've shared this information with our Executive, Product Management, and Support teams. If you ever have additional feedback you'd like to share, please email it to us at HSVS.Solutions@HenryScheinVet.com.

Impromed

Bewertet am 21.2.2019
Kerrie E.
CVT
Tierarzt, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall good. Its overall keeping tract of our clients patients medical records.

Vorteile: It's easy to keep track and answer our clients questions with improMed.
I also use lab screen and other templets that can ease my documents on
our patience. Its also nice to have the emailing features so I can get the information
to our clients immediately.

Nachteile: The inventory and product side of this software is complicated. I also wish it will tell me
where I'm at with needing to reorder our inventory.
The Templates with prescription labels and reminders we seem to always need a IT person
to help us. IT help can sometimes not followup with us when we need something not as immediate can be pushed aside and not followup. Transactions take a long time with the credit cards.

Antwort des Softwareanbieters

von Henry Schein Veterinary Solutions an 1.3.2019

Thanks for reaching our and sending your feedback, Kerrie! We agree that ImproMed provides a lot of great, easy to use features that make it easier to run your business. While inventory can be complicated to get in to a rhythm, we have a great Training Team that knows the best practices and is here to help. In fact, we did a webinar focused specifically on inventory. We would love to put you in touch with a Trainer who can help you and the team sort out some of these areas. If you're interested in learning more, reach out to us at the email mentioned below. If you ever have questions or additional feedback we'd love to hear it! Email us at HSVS.Solutions@HenryScheinVet.com.

Happy with Impromed

Bewertet am 6.9.2019
Xochitl F.
Owner, RVT, Practice Manager
Tierarzt, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: More user friendly than any other software I’ve used. Tech support is most always friendly and helpful which is also better service than other softwares we’ve used.

Vorteile: Ease of use makes it easier to train new people and access new features when upgrades occur. Looks nice as well.

Nachteile: Unexplainable glitches that can interfere with daily routine but are not explained by tech support. For example, if the computer refreshes while someone is selecting a patient’s file it defaults to the previous patient, thus charges and records get put under the wrong pet. Time is lost having to re-enter everything.

Antwort des Softwareanbieters

von Covetrus an 19.9.2019

Thank you for your feedback, Xochitl!

Support staff very helpful

Bewertet am 9.9.2019
Shannon M.
Practice Manager
Tierarzt, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We've been using this software since 2011, and I do appreciate the continued improvements that Impromed makes. We have recently updated to the latest and we are hopeful that any glitches we were experiencing will be solved.

Vorteile: The support staff has really improved over the years as well. Overall the software has served us well.

Nachteile: Glitches seem to be an issue. I'd like to be able to search and create reports for more than is accessible.

Antwort des Softwareanbieters

von Covetrus an 19.9.2019

Hello Shannon, thank you for providing your feedback!

Impromed Works

Bewertet am 7.6.2019
Carrie-ann L.
HR Generalist
Tierarzt, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It's a great system to have that can be accessed anywhere in the practice, and there are security features that help ensure overall privacy.

Vorteile: Impromed is a well-rounded software that helps keep any veterinary practice running smoothly. There are plenty of features and capabilities for your entire organization to work within, share details, and to be able to work cohesively in all areas of the practice. There are training modules that concisely explain all features of the program and everyone on the team is empowered to effectively and efficiently help the clients.

Nachteile: It can take some getting used to in the beginning and you need to ensure you have the proper servers and bandwidth to run this program - once you have that set up, they sky's the limit.

Antwort des Softwareanbieters

von Covetrus an 27.6.2019

Hi Carrie-Ann! Thank you for your feedback! It is great to hear how well ImproMed is working for your practice. Our team is always working on improving the implementation and training process. I've shared your feedback with our Team to ensure it is reviewed. If you ever have questions or additional feedback surrounding ImproMed, please don't hesitate to reach us at HSVS.Solutions@HenryScheinVet.com.

Impromed Infinity

Bewertet am 6.9.2019
Debbie P.
Office Manager
Tierarzt, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Benefits would be having the integration with other products which is a huge benefit. As far as what its doing for us it saves time and they keep up with technology so we are offered updates and new products that are available to make our life easier.

Vorteile: Ease of use. Integrates with credit card processing, blood machines and many other products. Makes it easier than having to have a bunch of programs that don't work together. Saves lots of time. Keeps up with the industry with updates.

Nachteile: At one point we wanted some reports that weren't available but now with the enhanced reports it helped with this issue. Not fond of updates but it is a necessary evil.

Antwort des Softwareanbieters

von Covetrus an 11.9.2019

Hello Debbie!

Thank you for your review. The enhanced reporting functionality is a great tool! I'm glad you are enjoying it. Updates are a necessary evil, but every time we update there are many new enhancements to improve your workflow, have to love the time savings!

All the best.

Easy to use, Mobile-friendly, Great tech support, Grows with your practice

Bewertet am 14.8.2015
Alinda H.
CVT, Manager
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: Infinity allows us to perform veterinary medicine and not "think" about the software. It's easy to use, versatile, customizable and always improving. We are able to be "paperless" and not miss charges. Infinity fits into all aspects of our practice-surgery, boarding, grooming, and general medicine. The flexibility of the modules to schedule appointments, make reservations, utilize a treatment plan, email clients, even track employee hours makes Infinity top notch. The added use of the smartphone app to access medical records or the appointment scheduler allows us to do house calls more efficiently.
Populating the invoice from the medical record is an easy way to build the medical record without missing charges. With Treatment Plans, you can put in services as minor as walking a dog or play time, to an in-depth plan after surgery that monitors medications. In using Treatment Plans, we are able to assign team members to tasks and ensure that each task is done in a timely manner, all while simultaneously recording data to the medical record.
Emailing the client, printing/emailing reports and tracking all emails sent are nice features. The Episodes of Care module is a "virtual file" of the pet that you can customize and make a checklist on to ensure that you do get the record written up, follow up visits scheduled or progress reports made. Request lab tests, input charges into record, and have Infinity automatically download and import the lab into the proper pet's record. Using a tablet and working on the go in the clinic allows employees the flexibility to work almost anywhere- exam rooms, lobby, treatment area where a workstation isn't always feasible. The integration with Element Payments Services for credit card processing is seamless. Having a secure processor with the ability to take major credit cards and balance the books is a huge timesaver.
Tech support is readily available as well as fast, friendly and knowledgeable. Hardware support and software support is at your fingertips by phone, live chat or email. As we continue to grow and think of new ways to use Infinity, it seems like ImproMed has already thought of them. I don't believe that a practice could outgrow this software. Infinity is the perfect software for us. If you are looking for a software that will be able to grow and evolve as your practice does, then Infinity is the right software for you. Whether you are a 1-doctor or 20-doctor practice, Infinity can handle it.

Colorful and easily customized

Bewertet am 6.9.2019
Sarah L.
CVT; Practice Manager
Tierarzt, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I'd give Impromed an 85% overall.
Software support could be improved- the persons on the inside support team are nice, but not always able to solve issues & their follow-up is lacking for ongoing issues/tickets.

Vorteile: Colorful and easily customized. Many ways to accomplish same task- easy to 'click around' and figure things out on your own.

Nachteile: "Refresh" and "Lock" buttons are right next to each other.
Cannot have modules open in quadrant pattern.
Not the best credit card integration program- cumbersome & difficult to process returns/refunds.
Not the best electronic white board.

Antwort des Softwareanbieters

von Covetrus an 19.9.2019

Hi Sarah, Thank you for your feedback. We're happy to hear you find ImproMed easy to customize. We have a strong focus on continual improvement within our support organization. I'll be sure to forward your feedback on.

All the best!

Review for ImproMed

Bewertet am 31.5.2019
Angela T.
CSR
Tierarzt, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall experience with ImproMed is good. Love how Impromed software works with Cubex system.

Vorteile: What I like most about the Impromed software is different avenues to take within the software to get to where you need to be as everyone learns differently.

Nachteile: Do not like that you have to close out of a file in order to pull up another file. Although I can see where this could prevent possible mistakes it is not cohesive to work flow. Other software can minimize the file you are in and come right back to it. It also does not "flag" if you happen to have another client with same phone # and if you are not careful you may end up entering the client several times in the software. Other systems I have used have alerted to this thus not entering the client into the system a second time.

Antwort des Softwareanbieters

von Covetrus an 27.6.2019

Hello Angela! Thank you for your feedback! It's great to hear that your team is using ImproMed in the way that suits them individually. I've shared your feedback regarding the workflow issues with our Team to ensure it is reviewed for future enhancements. If you ever have questions or additional feedback surrounding ImproMed, please don't hesitate to reach us at HSVS.Solutions@HenryScheinVet.com.

Great for general practice

Bewertet am 4.12.2018
Rebecca S.
Operations Manager
Tierarzt, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall it is a great system for general practice.

Vorteile: This software is great for utilization for general practice. There are many features and ways to achieve the same outcome from modules, which is extremely helpful as many employees do things differently.

Nachteile: Reports are unreliable or extremely difficult to understand. Customer Service is very slow and many times have closed open tickets without any updates. It would great to be able to see tracking of a ticket placed.

Antwort des Softwareanbieters

von Henry Schein Veterinary Solutions an 5.12.2018

Thanks for your feedback, Rebecca! We love that you recognize and utilize the versatility of your ImproMed software. If you're ever interested in additional ways to use your software--we can help. I've also shared your concerns surrounding the reporting features and Customer Support with our Team. If you ever have questions or additional feedback we'd love to hear it! Email us at HSVS.Solutions@HenryScheinVet.com.

Very versatile yet cumbersome system in need of more Support.

Bewertet am 15.6.2018
Casey M.
Veterinarian/ owner
2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
Quelle: SoftwareAdvice
3/5
Gesamt
3 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
2 / 5
Kundenbetreuung
2 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Some versions apparently are glitchy and temperamental. The equipment they sell is not too hot. The program has potential but gets expensive and SERVICE IS POOR.

Vorteile: It is pretty versatile and with added modules will let you do almost anything in the clinic you need to do.

Nachteile: Support has gotten BAD. THEY DO NOT RETURN CALLS. Lately leave us hanging for hrs limping along with malfunctioning software. Do not buy your equipment from them. Have had to replace hard drives in the server 4 times already. To get all the features you have to buy more modules. It’s not all included. Hard learning curve for new staff. Did I mention poor response from customer support lately? They do not automatically upgrade the versions of the software. Mobile integration is poor for pads etc. and most importantly service is not good.

Inpromed Review

Bewertet am 7.9.2019
Rachel J.
Office Manager
Tierarzt, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall, the software has managed to do what it is created to do in our practice. The issues I have already list are our main issues with the software.

Vorteile: I like that the software is user friendly, multiple functions available, and tracking system (although some reports are confusing & not clear)
I also like the fact that it is customizable.

Nachteile: Accounting functions and the ability to get quick response from customer support about specific explanations about accounting issues.
I do not favor the message function (pertaining to leaving messages for doctors, rx refills, etc.). I think it should be a better way of doing this.

Antwort des Softwareanbieters

von Covetrus an 19.9.2019

Hello Rachel, thank you for your feedback. We agree that ImproMed is user-friendly and provides many robust features. I've sent your improvement comments to our product management team for consideration. We are always looking for ways to improve workflows.

Thank you again! All the best!

Not listening

Bewertet am 12.6.2016
Sheldon Y.
Veterinarian, owner
2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
2/5
Gesamt
1 / 5
Benutzerfreundlichkeit
2 / 5
Eigenschaften & Funktionalitäten
1 / 5
Kundenbetreuung
1 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We are a busy 2 person mixed practice with a lot of inventory dispensing. We have been using Infinity for about 7 years. The support is really not what is used to be. They do not get back to us. And we are paying a high quarterly fee for that support. The label program and the search communications is too complicated for the average person to use. You have to call and get help for that, and they seldom "get" what you want. The program takes way too many steps to complete the simplest tasks. A good program allows a good computer literate person to "enter" or tab through screens. With this program, you always are reaching for the mouse, which doubles the time of date entry. Most of the drop down or view screens are not customizable. They are a small window, with lots of non-necessary columns and the only way to view them all, is to go to the mouse, slide the bottom bar, or narrow the columns like an excel format, until you see what you really want. I have made these suggestions since the program came out, and nothing has been done. There is little that is efficient with this program.

Vorteile: Lots of reports. But, again, they need to understand what the owner of a practice needs to evaluate and put that in a report that helps, graph and compare categories, trends, product usage for the past 5 years, without exporting to excel. When I complain about that, they just are proud of the fact that you can export to excel. But my time is valuable. Make it work in infinity.

Nachteile: See my experience, and also, Inventory. They need to get with MWI and get a seamless way to load inventory. I know Infinity is owned by Schein, but I am not, and they need to get over it, and help the customer that can only source what they need from MWI and allow downloading of orders into the system. We need predictive inventory. It takes too much time to view product, look at the usage by month (which is a very nice feature). We have over 2,000 products (inventory) and it would take forever to set the repurchase levels. Plus, in our large animal practice, products are seasonal. Let the program predict what I need to order based on past usage, so my staff can quickly select the quantity to reorder, and let the order go to MWI through Infinity.

The most user-friendly software program around!

Bewertet am 14.7.2016
Jill L.
Receptionist/Administrative Assistant
Krankenhausversorgung & Gesundheitswesen, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I've worked with Infinity for over three years. This is the most user-friendly software program I've come across in the veterinary field. With easy to find functions such as medical notes, invoicing and so much more keeping our animal hospital running in the most efficient way is a snap!

Vorteile: Easy to use Knowledgeable and friendly staff available for any concerns and/or issues
All business aspects are in one place Able to customize to our facility

Nachteile: Glitches occur with all programs... that being said, in Infinity some modules, only a few, do not have the ability to print.

Antwort des Softwareanbieters

von Henry Schein Veterinary Solutions an 19.7.2016

Thank you for the positive comments. We¿re glad that ImproMed Infinity has been able to add efficiencies to your practice!

Not impressed

Bewertet am 14.5.2019
Verifizierter Rezensent
Practice Manager
Tierarzt, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
2 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Well we had an entire systems crash with Impromed, including our back up. There was nothing they could do about it. We lost 10 years worth of patient records and had to start over fresh. Imagine our and our client’s frustration!

Vorteile: It has a lot of features for many different applications

Nachteile: It is difficult to use, not user friendly, the customer service was terrible (before HS took over)

Antwort des Softwareanbieters

von Covetrus an 27.6.2019

Hello, we appreciate your honest feedback. We would like to have an opportunity to review what happened. If you could email us at HSVS.Solutions@HenryScheinVet.com so we can investigate this further. We strive to provide the best experience possible and look forward to the opportunity to work with you.

ImproMed, the best clinic software

Bewertet am 3.10.2018
Nicole T.
Assistant Director
Tierarzt, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It's really the best clinic software I've used. I've had experience with Cornerstone, ImproMed, AviMark & VCA software. It's hands down my favorite of them all.

Vorteile: The ease of use and customer service are great.

Nachteile: The only thing I can really think of is that there are just SO many features that we have not yet taken advantage of because we haven't had the training on it all yet.

Antwort des Softwareanbieters

von Henry Schein Veterinary Solutions an 19.11.2018

Hi Nicole, Thanks for your feedback! We agree that there is a lot ImproMed has to offer. If you ever have questions or need help learning more about the possibilities available, please reach out to us at HSVS.Solutions@HenryScheinVet.com! We're happy to hear more about ImproMed and your practice.

15 years experience with Impromed...most of it good

Bewertet am 23.5.2018
Kendra M.
Reiki Master
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: I love that it's so customizable and that there are multiple ways to do the same way. It allows for the user to develop his/her favorite/most efficient way to use the system.

Nachteile: It's complicated at first. Simply because there are so many ways to do things, before you know which way you like to utilize the system, it can be overwhelming.

Antwort des Softwareanbieters

von Henry Schein Veterinary Solutions an 12.6.2018

Hi Kendra, Thanks for your feedback! We appreciate that you've been a long time user and have taken the time to learn the ins and outs of our software. If you ever have questions about the way you're doing something, or a new way to do something, don't hesitate to reach out!

Super functional

Bewertet am 16.9.2019
Jessica P.
DVM, owner
Tierarzt, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: When I bought this practice, I inherited this software. Before long, we were customizing and using it for everything from billing to medical records, inventory management and so much more. It's been ready to provide at every step of our growth.

Vorteile: This software has a depth and breadth of use that makes it a powerful tool in practicing medicine and practicing good business.
Additionally, there are usually several approaches to each task, so it's easy to train staff members to use it.

Nachteile: It really helps to have the online community and software support available to help learn new functions.

Antwort des Softwareanbieters

von Covetrus an 19.9.2019

Hello Dr. Parkerson!

Thank you for providing such a detailed review! Glad to hear you find ImproMed easy to use and easy to train. Having many ways to do one task means you can find what works for you!

All the best!

Powerful and Versatile

Bewertet am 11.9.2019
Tim S.
Veterinarian/Owner
Tierarzt, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I've been using Impromed for over 10 years now. There have been some hiccups over the years but overall I trust this software and rely on its functionality every day. I hope that they continue to develop this platform to meet all of our needs.

Vorteile: What I like most about Impromed is the ability to customize just about everything to get the software to work best for your work-flow.

Nachteile: What I like least about Impromed is that many of the work-arounds to get the software to work the way you want it to are not intuitive and often interfere with some of the other functions/capabilities.

Antwort des Softwareanbieters

von Covetrus an 19.9.2019

Hello Dr. Slater!

Thank you for taking the time to provide feedback! We're honored to have you as a client.

All the best

Long time Impromed user

Bewertet am 6.9.2019
Lorraine A.
Office Manager
Tierarzt, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Love that we can communicate by email or text to clients right from the program. This is a great time saver.

Vorteile: Easy to use, simple to teach new employees

Nachteile: Sometimes it can be confusing when making corrections to concluded invoices

Antwort des Softwareanbieters

von Covetrus an 11.9.2019

Hello Lorraine!

Thank you for your kind review! We think the email and text option in ImproMed is pretty slick too.

All the best!

Love Infinity

Bewertet am 6.9.2019
Wendi K.
Hospital Manager
Tierarzt, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It has been a good fit for your business

Vorteile: We have been with Impromed from back in the old DOS days! We are a specialty ER clinic and like the customization features of the program.

Nachteile: The inventory part of the software is a little clunky and hard to navigate.

Antwort des Softwareanbieters

von Covetrus an 11.9.2019

Hello Wendi!

Thank you for being a loyal ImproMed customer! Oh those DOS days, look how far we've come.

Easy to use

Bewertet am 22.4.2019
Verifizierter Rezensent
Veterinary Technician
Tierarzt, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: this software was easy to navigate and the layout was not overwhelming but clean and simple.

Nachteile: sometimes the software would lag and I would have to force exit on a busy day in a general practice hospital.

Antwort des Softwareanbieters

von Covetrus an 27.6.2019

Thank you for the positive review! I have shared your feedback with our team to ensure the lag time is reviewed for future enhancements. If you ever have questions or additional feedback, please don't hesitate to reach us at hsvs.solutions@henryscheinvet.com.

pro

Bewertet am 16.9.2019
Bruce C.
owner
Tierarzt, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Provides good platform to produce good medical records.

Vorteile: The product has many options (several of which I do not use). It is easy to access clients and information about the horse.

Nachteile: It is not really set up to use in the field. The entire premise of the program appears to be a practice with receptionists, techs, and a building, not a vehicle at the barn.

Antwort des Softwareanbieters

von Covetrus an 19.9.2019

Thank you for your feedback, Bruce!