Spent over 7 months with ESPRIT CAM not making a successful part. Unproven post for the MULTUS.

Bewertet am 29.6.2016
James D.
Owner
Konsumgüter, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
1/5
Gesamt
5 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
1 / 5
Kundenbetreuung
1 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: CMS purchased a new 2015 OKUMA MULTUS B300 and CMS also purchased Esprit CAM software and (5) days on site training from DP Technology in July 2015. To date CMS has been unable to utilize the software as promised and advertised by DP. With DP's software producing faulty and unusable NC code, CMS has made numerous requests to correct the problem. Quickly we realized that DP / ESPRIT software was not a proven post and CMS refused to pay for more training until they fixed their post. DP / ESPRIT mantra is to constantly get the user to pay for more training ($7,300 a pop) so they can show up and fix a bad post. DP sent a technician on February 25th 2016 to only confirm that the software was creating NC code improperly with CMS's machine and making no solution available to the customer/CMS. Customer service offered by DP is shocking and very disappointing after the amount of money spent. ESPRIT constantly says its a training issue when we (CMS) have proved countless times its a bad post issue. We went to the expense of creating our own server to send video's and code for their tech's.
If you call in every day with issues that need fixing as we did. We noticed that the problems that were fixed Monday and Tuesday came back when the Thursday and Friday fixes where complete. What does this mean? It means that you are not getting your post updated, what they are doing is always grabbing a basic post and making changes to it and not fixing yours and then handing your original post back to you. Your constantly getting a new post without the previous fixes that you submitted that you have already suffered through.
So over 9 months of this CMS went to ESPRIT's main COMPETITOR, and purchased their CAM software with the same training and we purchased all the bells and whistles like before.
In 72 HOURS CMS was making sell-able parts.
Now remember CMS personal was constantly told by ESPRIT that we don't know what we are doing or talking about and that we need more training.
Yet 72 HOURS later with the competition's CAM software CMS was making successful tool paths and successful parts.
No more broken tools.
No more over cuts from what we called (wild nc code) crazy maneuvers that did not show in the simulator in the office but showed on the MULTUS simulator.
No more scanning thousands of lines of nc code ensuring that what is being sent to the MULTUS is not going to crash us.
No more running the MULTUS at 2% not trusting what is going to happen next.

Vorteile: The software is good in the office at the desk.
Looks good.
Good options, but nothing super special like they hype it up to be.

Nachteile: Do not send ESPRIT nc code to the OKUMA MULTUS:
We stopped the turret from quickly moving backwards into the sub spindle because ESPRIT had a default number as a starting point that was outside the number range of our Z travel. The turret was trying to backup over 120 inches in a cabinet that has less than 50 inches.
Lathe direction spinning the wrong way per lathe tool need.
Our favorite, watching the ESPRIT simulator run just fine in the office on the desktop and then sending it to the MULTUS only to watch a completely different outcome, (like moving from a action movie to a horror movie).
Pulling out tons of lines of what we called (junk code) that ESPRIT puts in, spend 30 to 45mins pulling code out, that if left in throws errors.
It wants to start working on the sub spindle when the raw stock is on the main spindle, yet in ESPRIT simulator it ran fine on the main spindle, (and in the software we verified that we selected main spindle).
Being told that it is INDUSTRY STANDARD to spend 6 to 12 months aligning a post to a cnc machine, (Now that we switched to ESPRIT's competitor and in 72 hours had successful parts coming out of our machine that we could sell, that line is really funny) until I remember the costs, almost $50,000 shot out the window. Not to mention the damage with our clients and huge down time that ESPRIT is not concerned with.

A Difficult Marriage

Bewertet am 2.9.2018
Verifizierter Rezensent
Manufacturing Engineer - CNC Programmer
Luft- & Raumfahrt, 5.001-10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
1 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Esprit is my primary programming platform, the lathe and 5-axis milling options will do some really wild geometry. I worked with it for a few years in the job shop environment and never thought anything special about it, but when I was able to drive these MULTUS machines with it and do variable lead compression rotors I was impressed.

Vorteile: Esprit will drive any axis you throw at it. You simply need one of two things, 1. someone to instruct your programmers on how to configure and utilize the software, or, 2. sufficient common sense, and experience with Esprit to do this yourself. The curve is steep absent the OSP300 controller, when you throw OKUMAS latest offering into the mix it presents as the most difficult and complex interface that I ever imagined encountering, but, I have utilized Esprit successfully, repeatedly, and confidently to drive the MULTUS at two different companies.

Nachteile: It is an obtuse and non-intuitive application.

Tons of features, Great customer service and support!

Bewertet am 14.11.2017
Jason C.
Manufacturing Process Technician
Öl & Energie, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
3 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Programming of complex parts for our CNC multiple axis machines.

Vorteile: You can program just about anything with the right licenses and plugins. Tons of features, and the customer service and support is great!!!. They have excellent response time, and I have never had an issue they could get me past.

Nachteile: It can be rather complex, especially doing some 5 axis stuff. Tons of features, equals tons of buttons. Can be overwhelming for the beginner, but the help files and support are great.

3d build models

Bewertet am 21.12.2018
Chris W.
Customer Service Computer Technician
Informationstechnologie & -dienste, 201-500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Ease of use. Allows you to see the design as you build it. Quickly move any object to get different views and verify your design is correct.

Nachteile: With any 3d software, the load time for the software launching is long.