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Über TouchPoint

Leistungsstarke Online-Kirchensoftware, die es Führungskräften ermöglicht, mehr Anhänger*innen zu gewinnen.

Erfahre mehr über TouchPoint

Vorteile:

Flexibility, online portal, app, ability to develop further, task/follow up system.

Nachteile:

And when you've been using the same (broken) system for 15-20 years, it's especially difficult.

Bewertungen zu TouchPoint

Durchschnittliche Bewertung

Benutzerfreundlichkeit
3,8
Kundenservice
4,4
Funktionen
4,1
Preis-Leistungs-Verhältnis
4,2

Weiterempfehlungsquote

8,1/10

TouchPoint hat eine Gesamtbewertung von 4,3 von 5 Sternen basierend auf 242 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (242)

Joshua
Lead Manufacturing Engineer in USA
Verifizierter Nutzer auf LinkedIn
Religiöse Einrichtungen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Excellent Church Management Software

5,0 vor 4 Jahren

Kommentare: Church Management across multiple campuses. Completely integrated solution.

Vorteile:

Extremely and intuitive to use platform. Filled with robust and customizable features and metrics. Extremely attentive customer support team. Minimal learning curve.

Nachteile:

I can't think of any negative feedback or experiences that we have had while we have been using TouchPoint.

Antwort von Cass Information Systems

vor 4 Jahren

Thank you so much for your positive feedback Joshua!

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Religiöse Einrichtungen, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great ChMS for Medium to Large churches

5,0 vor 4 Jahren

Kommentare: Helpful and knowledgeable staff. Data migration took longer than we had hoped. I don't think the planning/forecast for that was reasonable. But, the product is great!

Vorteile:

Flexibility, online portal, app, ability to develop further, task/follow up system

Nachteile:

Check-in could be more customizable, app is very good, but just links a number of things back to the church website instead of having the information native to the app.

Wayne
Children & Media Ministries in USA
Religiöse Einrichtungen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Very good and getting better all the time!

3,0 vor 7 Jahren

Kommentare: What I love: web-based, can access anywhere. The smartphone app is WONDERFUL!!! Membership and contact / follow up system are great. Contributions is great!
What frustrates me: No full-blown financial management module (General ledger, check printing, accounts payable, etc. which forces us to use very outdated Shelby financials. Reports are not very customizable and sometimes waste space on the page if printed.

Vorteile:

Smartphone app (love this!) Membership (photos, info that individuals can update themselves, family relationship notes, pastoral notes) Contributions, web-based (can access anywhere) Attendance tracking / ability to enter attendance over smartphone app.

Nachteile:

Lacks full financial suite (gen ledger, accts payable, payroll, etc) Reports could be more customizable and outreach forms too. Difficulty of integrating with Microsoft Word for producing form letters. A few other things I can't recall right now.

Pamela
financial secretary in USA
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great, user friendly tool for church management

4,0 vor 6 Jahren

Vorteile:

The software is extremely user friendly and acts as an interface for the entire office even when some staff members are out on visitation, vacation, hospital duty.... It is very helpful in keeping track of accurate demographics and statistics for our church not only on a member informational level, but also in a financial sense as well. The ability to also accept credit/debit card transactions easily through a simple link on our website has increased contributions, tithes, and offerings by quite a bit. TouchPoint also allows our pastors to know who has visited with whom and also for our senior pastor to assign tasks to associate pastors; effectively delegating tasks and visits across the entire pastoral staff. As the financial secretary, I utilize the Touch Point software for keeping up with contribution records as well as yearly capital pledge campaigns. The software has the ability to compile financial data and run easy reports. Over all, I love the "user friendliness" of the software. It seems to be designed along the lines of some popular social media forums and it is extremely easy to navigate. Over all, the software gets an A from Woodlawn Baptist Church.

Nachteile:

The mobile app that coincides with the software is not as user friendly for either internal staff or members. The app is easy to find and download on any app store; however, once the app is downloaded and log in occurs, it is very limited on the functionality. Our pastors utilize the mobile app to pull up address information for members when they are out on visitation; however, they are not able to input information regarding their visit on the app. It has been mentioned several times that it would make the software/system much more attractive if they were to access and update information within the mobile app instead of waiting until the end of their visit/day when they are sitting back at their desks, in front of a computer to input all of the necessary information that they would like to include about the visitation/events of the day and to pass on that information to the rest of the staff.

Lily
Administrative Assistant in USA
Religiöse Einrichtungen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

TouchPoint for the Win

4,0 vor 5 Jahren

Vorteile:

This software made actually doing ministry awesome! When a church member told me about a move after a service, I was able to update their contact information directly from my phone rather than making a note and doing it at my computer! It helped our entire team stay on track too!

Nachteile:

I had only used PlanningCenter previously, so it's interface just took some getting used too.

Antwort von Cass Information Systems

vor 5 Jahren

Lily, Thank you so much for your feedback! We're thrilled TouchPoint has served your church well and that it's an improvement on what you were using before. We love helping churches stay on track with their ministry goals. Please don't hesitate to reach out to our support team if you need help navigating the interface, or want to get even more out of your TouchPoint Experience. - Blessings

Sara
Sara
Parish Administrator in USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy, efficient, helpful,

4,0 vor 6 Jahren

Kommentare: Ease of ability to find out information I need.

Vorteile:

I love that it can do -everything-. It is where all folks manage their online giving, it is where we print new directories from, we can send our weekly newsletters from it, registration for summer programs, scheduling of acolytes etc., and so much more. It is "one stop shopping" for all things congregational management.

Nachteile:

It seems to have been developed by people who don't have a lot of LGBTQ+ folks in their faith community, and we do. So there's a number of things we've run into with that, some of which have been able to be fixed by customer support, and others not, so that is a frustration.

Mark
Mark
Lead Pastor in USA
Verifizierter Nutzer auf LinkedIn
Religiöse Einrichtungen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Powerful, but not intuitive

4,0 vor 5 Jahren

Vorteile:

Lower entry cost was our main reasons for starting with Touchpoint, formerly BVCMS.

Nachteile:

As a techie, I was good with the learning curve. Getting other staff to get comfortable with these was not easily done.

Antwort von Cass Information Systems

vor 5 Jahren

Hi Mark, Thank you so much for leaving a review, especially given your long history with TouchPoint! Improving the usability and experience of the software so that it matches the platform's power is definitely on our 2019 roadmap. If you have any specific suggestions of how we can better serve your staff, please don't hesitate to email me at leah.davenport@touchpointsoftware.com.

Denise
Memorials in UK
Umweltdienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Perfect system

5,0 vor 9 Monaten

Kommentare: keeping up records and being able to find them with ease

Vorteile:

ease of use all sites easy to follow and understand

Nachteile:

Sometimes freezes and have to re input information

Mark
Mark
Pastor in USA
Religiöse Einrichtungen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Touchpoint is quality software with a strong learning curvve

4,0 vor 7 Jahren

Kommentare: We first connected with Touchpoint because of a low price point for entry. We found the system learnable, due to some training that was offered. Since then, we are thankful for the continued updates of the product.

Vorteile:

Features

Nachteile:

Ease of use - lack of intuitiveness

Jeff
Senior Pastor in USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Best church member software

5,0 vor 6 Jahren

Vorteile:

I like the membership tracking and the reports. I like that members have access and can update their own profile. The software helps us with learn faces and names of new people so much faster than before. I like the registration function as well as the giving features.

Nachteile:

The learning curve it a lot. I also wish there was phone support connected with the account. The app could have more free features.

Dena
Office Manager, HR & Women in USA
Religiöse Einrichtungen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Love TouchPoint

5,0 vor 7 Jahren

Kommentare: We researched a lot of options and decided to go with TouchPoint back in the beginning of their product and have never regretted that decision! They uniquely address specifics for our organization and have been great with training and customizing features when needed. Not a year goes by that they have not continued to enhance and develop features that meet the needs of their customers. We've referred TouchPoint to more than one church in the years we've been a customer.

Vorteile:

User friendly and addresses all the unique needs of a church

Nachteile:

On a few very rare occassions, it would be nice to have a bit more control over customization of things like ... entry points .... the software comes with some areas pre-populated with items that were unique to the founders denomination (membership trac, etc) that we'd sometimes like to delete as our class track or names of ministries are different. Usually, we can add those ... but can't always delete the pre-populated options

Dave
Volunteer IT Manager in USA
Religiöse Einrichtungen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great church management system

5,0 vor 7 Jahren

Kommentare: Have been a TouchPoint customer for 3 years. We use the system to maintain contact information on all of our families and guests; maintain contribution data for end-of-year tax statements; online giving; mass email and text messaging capabilities; and online registratation. We have also extended usage of the tool beyond our church office staff to deacons and other ministry leaders. The TouchPoint team helped us to migrate our data from our legacy church management solution (ServantKeeper) and has been very responsive whenever we have had a question, problem or a suggestion on how to improve the product. Would recommend that any church looking for a cloud-based church management system series consider use of TouchPoint

Vorteile:

Cloud-based. Covers our major needs as our church management system. Reasonable pricing. Have never had an outage where the system was unavailable.

Nachteile:

Would like greater level of control when delegating access rights to ministry leaders.

Erica
Director of Finance and Administration in USA
Religiöse Einrichtungen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Enjoy the program

5,0 vor 7 Jahren

Kommentare: We have used programs in the past and this one we will be sticking with because the continue growth and ease of use to make groups and email out to people and keeping track of people.

Vorteile:

Ease to make groups within the organization (for classes) or for meetings. Love the ease of having people rsvp via email to a meeting and it automatically gets put into the organization that their attending or not. Great for keeping track of where people are in their membership process.

Nachteile:

It would be great to use the financial part with this to track tithing, but I have taken time each year to see if it's worth it to switch from manually entering from Vanco to Quickbooks online and it's still better to use Quickbooks, to me. Then, my reports are all in one spot.

Melinda
Secretary in USA
Religiöse Einrichtungen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Touchpoint

5,0 vor 5 Jahren

Vorteile:

web based, great tech support, love the reports

Nachteile:

can not pick up the phone and call them - u can but it is harder

Antwort von Cass Information Systems

vor 5 Jahren

Hi Melinda, Thanks for leaving your review! We are grateful for your years with us and glad you have had good experience with our tech support. We prefer for users to submit tickets in Zendesk rather than pick up the phone simply because it allows us to better serve you. Average response time for tickets is less than four hours, which is actually the quickest in the industry! That said, we know sometimes you want/need an immediate answer, and having to wait can feel frustrating. We look forward to new developments in 2019 that hopefully will make it easier to seek answers for support questions.

Shelley
Administrative Assistant in USA
Religiöse Einrichtungen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

TouchPoint is a great tool

4,0 vor 7 Jahren

Kommentare: I have been using TouchPoint for several years. It is easy, and user friendly for the most part. It has a great deal of functionality. And easy to understand. Customer Service is helpful.

Vorteile:

It's interface is pretty intuitive. I like that you an do a variety of things with it.

Nachteile:

1. it is not the best way to do registrations. Registrations need to be more like you see on websites. It is first a data base, and then a registration tool. It has created a lot of confusion for our church members registering things 2. I wish there was a way to set up automatic emails with a click of a button.

Christina
Financial Sec - Office Manager in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Built by experienced church staff to help with all the needs of people tracking.

5,0 vor 6 Jahren

Vorteile:

We love how it covers all the aspects of ministry. They are always updating to suggestions and improving on the aspects of the software. The customer service is outstanding. We love how they have partnerships with Mailchimp, online donations, etc.

Nachteile:

I have not found anything I don't like to be honest. If there is something we wished would be different we ask for advice and they either have another way to do things to they take the suggestion and sometimes make it happen.

Kathryn
Admin Assistant in USA
Religiöse Einrichtungen, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Pretty good but could use more updates and streamlining

4,0 vor 4 Jahren

Kommentare: It's been difficult to learn all the ins and outs of the program. It's not self-explanatory and training and classes need to be offered to whoever will be using it.

Vorteile:

The feature of grouping to help with mass e-mails. Ability to keep track of members and ease of changing/adding/deleting details in individual profiles.

Nachteile:

Overall, it's not user friendly. There are specific ways of searching and if the rules are not applied then you will not find what you are looking for, even if the data is already in the system. The way in which one needs to get something done is very indirect. The placement of where you have to click to get to where you want is not easy to find and remember. The formatting of e-mails, especially with images, is limited. They need to be customized and the program itself doesn't make self-adjustments for a good end-result.

Antwort von Cass Information Systems

vor 4 Jahren

Hi Kathryn, Thanks for taking the time to leave your feedback. We hear you that some things are not intuitive within TouchPoint (making things more user-friendly is on our roadmap!). With that said, I'd love to connect you with our training department. They're great at helping users maximize the system :)

Corlene
Office Assistant in Südafrika
Religiöse Einrichtungen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

More than we hoped for

4,0 vor 7 Jahren

Kommentare: Although there are many functions and features that we don't use, simply because we are a small church (and we are not in the US which makes all those helpful TAX and Giving functions redundant) everything we have ever needed/wanted is there! It is not that easy to figure out how to use and the interface can be a bit overwhelming, but there is always (a lot of) help when you need it! Put in other words: I haven't found it necessary to inquire about many of the things you see (almost cluttering) the interface, but whenever I did have a question I could easily find the answer.

Vorteile:

Everything you could want is there.

Nachteile:

There are many options (within menus etc) that I cannot figure out (instinctively) how to use or why it is there. Ease of use is compromised.

Tamara
Accounting Assistant in USA
Religiöse Einrichtungen, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Our transition to TP has been very challenging. We feel the TP was not prepared to meet our needs.

2,0 vor 6 Jahren

Kommentare: Not any as of yet!

Vorteile:

Manual entry of bundles including splits seems to be faster than our old system, but we do still have some issues with this process that have been voiced with no resolution to date.

Nachteile:

Overall the finance side of TP has been very disappointing! The financial reports are not user friendly. The excel downloads contain a lot of information that we don't need for our general ledger postings and thus it requires a lot of excel work to get the report in a format that we can use. And most recently we have had issues arise where reports were not able to be generated correctly by TP software. This causes us to question the overall accuracy of the software. Also, we are learning that our terminology differs greatly than TP terminology. This makes electronic communication almost impossible! We would appreciate some of our issues handled with a quick phone call instead of the multiple messages back and forth. When we have been able to have phone conversations only one TP individual has ever followed through with our issues at hand and gotten back with us via conference calls.

Jon
Pastor in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Can be difficult to navigate through on your own, but customer service is incredible and helps

5,0 vor 6 Jahren

Vorteile:

The value and cost efficiency, especially for new churches. This product is online source so you can access from anywhere. The ease of use for other users as well. This product is the best on the market for new churches or even churches that are established.

Nachteile:

the processing of giving is hard because TouchPoint uses a third party company, can be difficult to get in touch with them.

Jessica
Executive Assistant in USA
Non-Profit-Organisation Management, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent support!

5,0 vor 7 Jahren

Kommentare: TouchPoint is very intuitive, and the support is very helpful when I have a question. I've accessed the help articles when I cannot figure something out, and they are very thorough in addressing my question. When I need a little additional help, their support staff is very accessible and eager to help in any way possible!!! I would definitely recommend TouchPoint to other users.

Vorteile:

Easy to use and get support

Nachteile:

I wish it had a facility management software attached.

Kelsie
Director of Human Resources in USA
Non-Profit-Organisation Management, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

TouchPoint to Manage Members

3,0 vor 5 Jahren

Kommentare: It is better than salesforce in my opinion. A great customer service.

Vorteile:

1. It is easy to set 2. It is easy to navigate 3. It is easy to add tabs and customize your needs 4. Can add more people under a main contact person. The 2nd, 3rd, etc. person's information can be saved with great details. 5. People can be connected in a profile. Can make a group.

Nachteile:

The search function can be upgraded. It has a big search bar like a department store site. Hope see it more selection like type name, email, and other things to do a search to narrow down the data. There is no "flag" feature you can build. While you are putting people's information, there is no drop down or a check box feature you can add.

Rodney
Pastor of Student Ministries in USA
Religiöse Einrichtungen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Solid Choice

4,0 vor 7 Jahren

Kommentare: Church Management Systems choices are hard to make. Most only specialize in one thing (finance, scheduling, or checkin)- this means that often you have to choose what aspect is most important to you and make-do with the rest. Touchpoint is consistently making what they do better and rolling out new features that were presented as real ministry needs (from actual churches who use their products).

Vorteile:

Customizable

Nachteile:

Not as user friendly as some

Pam
Secretary in USA
Religiöse Einrichtungen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Very Happy Client

5,0 vor 6 Jahren

Kommentare: GREAT!!

Vorteile:

I have every piece of information that I need on an attender in one place.

Nachteile:

Sometimes it's a little hard to find information on how to do something through the index. But, that being said, I have always been able to contact Support and they have been very willing to help me out and even fix issues for me.

Johnny
Minister in USA
Religiöse Einrichtungen, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

You get what you pay for

3,0 vor 7 Jahren

Kommentare: Touchpoint is clunky and often requires a lot of rerouting for the most basic of things (couples who have differing last names, for example) but it is inexpensive and allows churches to invest more money in things that matter.

Vorteile:

Cost

Nachteile:

So clunky and not intuitive. Very difficult to input same sex couples, couples with dashes in their names, etc. Very gender conservative in ways that are unnecessary in today's culture and which make more work than necessary for something as simple as giving statements or address labels.