Allscripts Professional EHR Bewertungen
von Allscripts3/5 163 Bewertungen
Bewertet am 23.4.2019
Smooth and gets the job done
Kommentare: Gets the job done. Makes eprescribing easy.
Vorteile: Simplifies the documentation process and works well sending Rx
Nachteile: Not as user-friendly as other choices in the marketplace
Bewertet am 25.11.2019
Handles most needs, but room for improvement
Kommentare: Generally, this is a pretty good platform to use. It is simple to learn, reasonably well organized, and no-nonsense. Additionally features could make this go from good software to something really excellent.
Vorteile: Allscripts has a tremendous capacity to store, and organize (reasonably well), a patient's various documents. For instance, there are tabs for notes, reports, hospital documents, etc. These tabs are very easy to use, and as long as the office staff is scanning things appropriately, it is pretty easy to find a patient's records and reports UNLESS the patient is complicated and there is simply a lot of documentation. In that case, it would be nice to have a quick way to change/adjust the titles of certain documents (i.e. instead of just including "MRI XX/XX/XXXX, letting someone write in PREOP MRI MM/DD/YYYY) so physicians and users could glance quickly into the chart and retrieve things easily. The notes feature is easy to use, and does not crash often, which is very helpful when you are busy seeing patients. The notes are also pretty clearly listed, which is helpful. The billing features are straightforward, and it is easy to generate a consult letter.
Nachteile: It would be helpful to be able to mark documents/results as important and to modify their titles. For instance, as a surgeon I would be thrilled if I could add PREOP MRI to a document name/title. For some reason, Allscripts outpatient does not always import lab results from its inpatient product, Sunrise (also made by Allscripts). Occasionally, it is much easier for me to view my patient's labs in Sunrise, necessitating having both programs open. Also, the layout for the lab results leaves something to be desired. It is time consuming and tedious to scroll through the documents, and there is no trend feature or easy dashboard to use. It would also be wonderful if I could easily import labs and results into my notes. Currently I have to go through everything manually.
Bewertet am 19.7.2019
Kommentare: Allscripts was the first EHR I used, and it was definitely easy to learn how to use. The layout of each patients chart is easy to follow, as well as easy to sort through to find what you're looking for. I really like that you can follow tasks/messages for a specific patient, so you can keep on top of specific tasks that you're working on. You can also push tasks/messages out any length of time you would like, so it will reappear on your desktop when you specify, so you can follow up when needed.
Easy to follow tasks (messages) in each patient's chart
I like the layout of the patient's chart, and that you can sort by document type, specialist, outside communication, etc.
Nachteile: Unable to see a patient's insurance card through the chart
Bewertet am 22.10.2019
Allscripts is Always Good
Kommentare: Good experience
Vorteile: Very reliable and easy to use system which will suffice most practices needs
Nachteile: A little difficult to diagram skin lesions
Bewertet am 16.1.2020
Look elsewhere for an EHR
Kommentare: When they talk about EHRs making life difficult for physicians they had Allscripts in mind. What should be simple tasks are made difficult. I'm sure there are other systems out there that are worse but it is hard to imagine.
Vorteile: I like the ability to customize the software myself but it is not always intuitive as to how to do this.
Nachteile: The cloud-based system is not very stable. Not only have they been the target of ransom-ware that shut down the system for 10 days but getting through a single day without getting kicked off is unusual. Updates to the system means at least a week of connectivity issues. A recent update required us to update to Windows 10 and then the next update made it not work well with windows 10. A recent update also made us unable to use tablet computers. Customer service is poor. Getting a password reset took 30 minutes on the phone as they wanted to mirror the computer first and getting that to work was a nightmare. Completing tasks for HEDIS, meaningful use and patient centered medical home are tedious. It takes an employee as hour a day to reconcile electronic visits that are sent to us due to the complex and counter-intuitive way they force us to do it.
Bewertet am 21.11.2019
Needs to be more user friendly
Kommentare: I believe that there are better EHR formats out there and that Allscripts needs a major change to be more competitive with them and become more user friendly.
Vorteile: I like that there is places to view flowsheets in a grid type manner in order to compare data.
Nachteile: It is not user friendly. There are too many ways to chart something to view something which makes it confusing.
Bewertet am 26.11.2019
DO NOT engage in business with this horrobvle company
Kommentare: where to start: just Horrible and just got worse over years since 2010. Just to know still on 11/26/19; we have to log in the system at least 10 times daily since 11/05/19 because they did a certain update; system kept freezing and impeding our workflow and nobody cares even with the senior analyst involvement. Cannot believe that we pay that much money for something that keeps failing us. Bills are not itemized and always contains abbreviated items costing thousands of dollars; kept charging for providers that left the practice due to 3 years contracts despite notices; apparently, they do not get any notice because their staff kept changing. Customer support representative only available when they want to sell something. Did not deliver what their promised despite the hefty bills we paid. Could not qualify even for 1st stage MUR because they did not set up the patient portal right. Had folders inside folders like smoking and tobacco use that do not capture data for reporting. I can spend days writing all the failures and mishappenings with Allscripts
Vorteile: I got used to just paste my own templates
Nachteile: Horrible customer support. They had an update on their system on 11/05/19 and system keep failing since then.
Bewertet am 6.10.2019
You Got To Have One....
Kommentare: Great experience using this product and working with the Allscripts Staff.
Vorteile: We use this product in a Pediatric Medical Practice. It was a helpful product to have and Allscripts was wonderful to work with and continue to be a fully supported customer service program.
Nachteile: The forced paid upgrades always got me feeling like "why?"
Bewertet am 9.7.2019
Practice fusion has no support.
Vorteile: It can be customized. It is compressive.
Lack of support.
Recurrent problems with prescribing controlled substances.
Bewertet am 29.10.2019
Kommentare: Bad. Do not buy.
Vorteile: There really is nothing about this product that I have ever liked.
So many to mention....
Antiquated software platform - uses microsoft remote desktop. Several login screens, and you get locked out frequently. Reminds me of Windows 95.
NOT user friendly
They were HACKED last year, which cost our practice thousands of dollars in productivity, not to mention made our lives a living hell!!!
There are actually errors within the exam section - anatomic areas are in the wrong place
Horrible HPI autogeneration
And the list goes on...
Bewertet am 8.5.2017
Expensive and not flexible
Vorteile: Easy lay out and easy to use. it has all the aspects of EHR like eRx, faxing, internal communications.
Nachteile: If you want support for your equipment, you have to purchase all hardware and software through them at 3 times the cost. We were trying to upgrade and their estimate included "education and training" for 3 years. When I asked to have it either removed or brought down to 1 year since we won't need it, they refused because it's what they think is best for us. Their monthly maintenance fees are very high and any updates I can't do myself, I have to pay extra to them. We were looking to switch to cloud based version but their fee is so high which didn't work for us either. In other words, once they got you and you are stuck with them, anything you want to do will cost you a fortune.
Bewertet am 4.4.2019
Good program but could use some updating
Kommentare: I truly do like this program and it is a significant part of our practices day-to-day functions. When it goes down clinic is highly negatively impacted. I would absolutely recommend this program and paired with Allscripts PM. Both are EXTREMELY ESSENTIAL is helping our practice run efficiently.
Vorteile: can view schedule and check in/discharge patients, holds all patients records and notes, i like the layout of individual patient's charts, the fact that you can scan in documents including insurance cards/ID's and designate where to drop them
Nachteile: freezes frequently, organization of general layout could be better, more breakdown of ways to search for a patient chart, crashes OFTEN, LARGE ISSUE WITH ALLSCRIPTS PM CROSSING OVER TO ALLSCRIPTS CLOUD EHR!!
Bewertet am 19.9.2018
Kommentare: Charting consistently on the system over years allows for continuity of care in our office. Overall the system is efficient and allows me to meet my objectives of charting on my patients.
Vorteile: It is helpful to make specific templates for each problem. This saves a lot of time which is helpful when you have a busy day of patients. Clicking on pertinent positives and negatives with the ability to add comments all build the note together nicely.
Nachteile: Usually the only issues we have with Allscripts is that it tends to freeze. Then we get kicked out of the system which is frustrating since it wastes a lot of time. It is not always clear if this problem comes from Allscripts itself or is in part due to our internet connection.
Bewertet am 14.11.2017
I am a user of this software and it is easy to use once you are aware where things are located.
Kommentare: I was able to get referrals and orders sent to other facilities a lot quicker and easier.
Vorteile: The internal fax that was included in the software. It made it very easy and accessible to fax documents and records in Allscripts EHR. It wasted less paper by allowing us to fax things (ie; lab orders, diagnostic test orders, referrals) to other facilities rather than print it out and manually fax it from a fax/copy machine.
Nachteile: There was no shortcut to find documentation. I would have to search through documents by dates to find different messages or things that were scanned in. Once I was able to find what I was searching for then it was easy to locate the document again.
Bewertet am 8.4.2017
Kommentare: It is so ancient. Not sure how they can say they are one of the best or leading in EHR?? Complete lie! Has any of the faculty or developers of this company ever seen any other EHR?? I'm guessing not. Maybe they should see some other EHRs or have experienced providers help them! You also get nickel and dimed on everything even when you pay majors dollars to have the program and have to continue to pay for services, monthly fees, and for every upgrade and added the feature. Their customer support is horrible because half the people don't know what they are doing.
Vorteile: Nothing. Well I guess I'm supposed to pretend that I like something to move forward, but I honestly cannot!
Nachteile: Everything from the layout, templates, workflow, e-scribing, how only one person can be in the note and you have to steal it or take it over in order to do your part. I can't even create a note on someone I saw last week because another provider had two charts open on this patient that needed to be finished. AND...I can't even view any of these open notes either even when I am following up on this patient and need to see some things. You have to enter each prescription and send separately. The search buttons for diagnosis, procedures, test, education is horrible. You need to be able to find one thing with multiple names medical and layman, most commonly used. The nurses should be able to put in their vitals and go into medication, history, social, family, etc.....at the same time I getting into the HPI, exam, diagnoses and plan. I should be able to see the entire note, every section, on one page so I don't have to do a tone of clicking to try and see everything. I want to see the entire note. I should also be able to see problem list, medications, and other things off to one side. If someone is trying to open a section I am in it just needs to let them know by saying "so and so is in this section right now do you really need to take it over as it wouldn't save anything." This was helpful with the last EMR I had at my last job as I could even ask the person it said was on if they could get out of the section if I needed them too. When you have a template, you should be able to select something, but still alter it. For eg. if you choose one of the already made master list options you can't even put anything before or after or in between the sentence. Even when entering days or weeks to some of these sections you should be able to free text and even put 2-3 weeks or whatever you need to put in there. It should be very easy to make templates and edit things. Have any of these developers ever went into a medical office to even see how busy and complicated it is. It needs so much work. It is SOO old school!! I seriously am so frustrated, I can't even understand how this business is still successful?? I'm honestly going to spread the word on this program as it is the worst investment ever. Also when running reports it doesn't capture everything. Also isn't very helpful for meaningful use.
Bewertet am 7.6.2018
Very versatile product that is very difficult and expensive to configure.
Kommentare: Product generally works pretty well, but basic not critical bugs are rarely if ever corrected (even crossing major versions). Despite expensive maintenance contracts. I have been told that despite calling their period in version updates as "Cumulative Updates", they do not recommend applying these unless you have specific issues addressed. This would make them a hotfix rather than a cumulative update.
Extremely versatile and customizable product.
User interface is fairly clean and easy to use.
Vast number of features and options specific to your practice.
Company is slow to correct usability and bug issues.
Support is slow and often does not seem very skilled.
Extremely expensive to implement, upgrade and patch.
Bewertet am 23.11.2017
Word processor, with mandatory functions cobbled together and poorly searchable
Prescriptions easy to renew, though poor graphic layout makes it difficult to identify meds on list.
Immunization chart can show column of last dose given
1. Not intuitive at all, needs 12 clicks to do pretty much anything.
2. Progress notes are not searchable for data(no snomed assignment of findings) very little is, so documenting quality parameters (e.g. diabetic foot exam or depression screening) means going outside of the progress note (12 clicks) and separately entering an order to do the exam then satisfy the order with a result. They kind of cobbled their data processor to a word processor.
3. The front office scheduling and billing module is often down, and Allscripts is very slow to respond and not proactive, only slowly reactive to problems.
4. Updates to the EHR tend to screw things up (like deleting favorites lists) and because of their slow responses, it takes 3-4 weeks to regain/repair that lost functionality. Our previous EHR would do beta testing on updates first which would identify glitches so they could be repaired before full rollout and we would be given the option of being a beta test site or not.
5. Templates for progress notes are primitive and not interconnected. For example, a diabetic visit and patient has sinusitis too. Clicking finding on one form doesn’t show same item already clicked when using any other form. And the History forms are not linked to PE forms, etc, so if you have a Lyme patient you can search for a Lyme history form (12 clicks) but you would separately have to search for a Lyme PE form (12 clicks) or just give up and free text hx and PE findings (thus functioning more often as a glorified word processor).
Bewertet am 11.7.2017
Not up with the current times
Kommentare: We have been unhappy, but our Liason Sally Borel came to the rescue and set up meetings to answer our concerns and has kept in close contact with me. She is a big, big improvement over the Allscript liaison that we had before, Maureen. she never returned any phone calls or emails.
Sally Borel our Liason
Fact that a clinician does not need to be hooked to WiFi to use
Med profile more user friendly, still needs tweaking to be able to give to a patient
Not cloud based
Need to sync in order to see documentation
Need a server
You charge by the license and not by the census
Can not use the software on any device
HHA care plan not user friendly
Bewertet am 25.3.2016
Home Health Review
Vorteile: Quick response time for IT help. The IT staff are very friendly, just difficult to understand sometimes. I like how the EMR looks when it is printed out.
Nachteile: It is difficult to understand the language or accent of some of the IT help. Also my staff can not sych from home sometimes and we have been told recently that Allscripts does not work with VPN or remote access. This is and important feature that is needed for a home health company. I also wish that entering medications and ending them were easier. If we have a patient that gets admitted to the hospital for a few days, we have to end each med and then add them back in when they come back home. The way Allscripts medication feature is set up is not worker friendly. Nurses would love to give you input on how to make this feature much easier.
Bewertet am 19.9.2017
Many Clicks Yield Low Results
Vorteile: This software makes inter-provider communication easy. The custom order feature provides increased efficiency. Pharmacy renewal requests are seamless.
Nachteile: Unfortunately, this software makes it difficult to track laboratory results across time which is less than optimal in the medical profession. Take notes is far from simple as the program requires multiple clicks in and out of text boxes to create notes. Finally, the custom patient and provider lists are cumbersome to create and manage.
Kommentare: We use the Enterprise version (11.) in a large multispecilty practice. We used paper charts before this. This EHR is a Jack of all trades, but master of none.The user interface is antiquainted (the Pro version appears more develped in this regard) and oftentimes requires multiple clicks to get to basic information. It is hardly intuitive to someone like me who is very computer literate. The med list is hard to read and contains way too many details on the summary page. The note tools accept all forms of input, which is a postive, but the editing tools particularly for structured notes is absimal because of many bugs. Editing becomes a real chore and source of dissatisfaction. Input of laboratory data is not flexible in the sense that one cannot make manual entries or make custom feilds without significant tech support, which is lacking. Some of the order entry tools do not work correctly (standing orders to be specific), a known bug for a long time, but still no resolution. Problem oriented documentation is incomplete as there is poor connectivity between problem lists and an assessment of it (although, it does connect the dots for coding and for linking meds and labs to problems, just not easy to get too). Our in-house support staff are experiencing significant lags in updates and fixs for this product. To the extent that we can send scripts electronically and document changes in medication dosing, that part works well and should since that is where Allscripts excels. Its too bad that the rest of the product is so buggy and neglected. In short, I would not recommend the Enterprise version of this product. The ratings page for this site should probabaly make a distinction between the 3 products offered by Allscripts since they are not all the same.
Bewertet am 23.7.2019
Personal Touch Review
Vorteile: It is user friendly and I have found different ways to locate the information I need, which is helpful.
Nachteile: It is not user friendly for the clinical staff but I personally do not have anything bad to say about it. When there is an issue, it does get resolved but sometimes it takes too long.
Bewertet am 21.6.2017
Please use another product
The support I have received on technical issues is by far the worst I have ever experienced. Our issues are possibly stretched out over days to weeks. I submit our cases for support and most of the time I do not hear anything back that someone is looking at our case for days - sometimes I hear back the next day. We ask for guidance on server refreshes and they send us an out of date manual if we hear back. I have expressed our deep concerns when we experience down times due to lack of direction from the vendor. We had a down test environment for over 4 weeks and we had to reach out to another contact to get the issues resolved. I begged for documentation on what the fix was, and I have never heard back. We need to perform another refresh and are guaranteed to run into the same issues again. This is unacceptable as a company to offer this level of support to a paying customer.
The company also only connects to your environment through SecureLink, a gateway that is usually non conforming to any sized organization's IT Security policies and preferences. They will not work with you on this issue either. I have not had a good experience with this company at the last 2 organizations I have worked that used Allscripts. This is my single point of contention in my job duties.
Vorteile: The product offers an ease of use for our end users.
The customer support is horrendous.
The company's connectivity.
Bewertet am 25.7.2019
Allscripts is good software
Kommentare: It has been great. Easy to use and this company has been around a long time with cutting edge products. We started using them in 1992 and have never been sorry.
Vorteile: That you can simply change the date a charge was posted instead of deleting and reposting the charge.
Nachteile: We use the offline version so you only get 2 screens and when posting payments and answering phones and such it would be nice to have more screens so you don't have to exit posting.
Bewertet am 19.12.2014
Nurse at mid-sized hospital using EHR
Vorteile: I can't think of a single thing I like "best" about this EHR.
Nachteile: The AllScripts EHR we are using is terrible to say the least. Nothing populates to anything else in a meaningful way. If I give insulin, it should populate to the diabetic flowsheet. But I have to double chart everything. It isn't capable of connecting to our telemetry, so again, another entry. The physical assessment is ridiculously laborious to chart. It takes nearly 20-30 minutes just to open my patients chart. As I move from room to room to chart at the bedside (per directive), the log in and out time is very long. Once charting, there are far too many descriptors that mean nearly the same thing. The list of possible findings is so long that it takes forever to look through and it's not in any particular order that I can see (such as alphabetical descriptors so it's easier to find what I'm looking for). It forces you through some things line by line, while completely skipping others so I have to manually go back. For example - on the skin assessment, I am line by line forced through everything each time. But on the cardiac section, it skips right over the telemetry parameter if the patient's assessment was WDL. If I've added a tele parameter I probably want to use it. There are so many columns across the page it's mind numbing to look at and often leads to people inserting data in the wrong column. If a parameter is accidentally clicked but is quickly realized not to be the one I meant to click, there is no way to delete it, this leading to yet another grayed out but space taking place. If there has been no data entered in a parameter, we should be able to delete or have an undo action option. In short, we are health care providers, not IT professionals. I should never be spending more time charting about the care I am providing than actually providing care. And the worst part is that with all the endless clicking of boxes, I chart less meaningful things than I did paper charting! I have yet to find one person who likes our system.