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Über eBridge Connections

Eine ERP-Integrationsplattform für E-Commerce, EDI und CRM, die MS Dynamics, Sage, NetSuite und SAP Business One unterstützt.

Erfahre mehr über eBridge Connections

Vorteile:

How easy it is to use the functionality is very efficient and transfers orders easily this product is great.

Nachteile:

The software fequently fails to import orders correctly. It's unable to manage basic functions.

Bewertungen zu eBridge Connections

Durchschnittliche Bewertung

Benutzerfreundlichkeit
2,2
Kundenservice
1,4
Funktionen
2,4
Preis-Leistungs-Verhältnis
1,8

Weiterempfehlungsquote

2,4/10

eBridge Connections hat eine Gesamtbewertung von 2,3 von 5 Sternen basierend auf 11 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (11)

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Nutzerbewertungen filtern (11)

Kyle
CRM Admin in USA
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

eBridge ERP connections

5,0 vor 5 Jahren

Vorteile:

They have a good amount of connectors, and pretty easy to configure.

Nachteile:

The customer service has not been easy to work with, most of the time it feels like they don't know their own product.

Sal
Admin it in USA
Computer-Vernetzung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Smooth very easy l love How easy it is to use the functionality is very efficient and transfers orde

5,0 vor 7 Jahren

Kommentare: How easy it is to use the functionality is very efficient and transfers orders easily

Vorteile:

How easy it is to use the functionality is very efficient and transfers orders easily this product is great

Michael
Michael
Sales Director in USA
Verifizierter Nutzer auf LinkedIn
Großhandel, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

STAY AWAY, my biggest regret ever was using eBrdige

1,0 vor 2 Jahren

Kommentare: horrible. this is a clown company that I would definitely stay away from. They do not have the technical expertise to properly implement a solution that works. Implementation was a complete disaster and took way too long and they tried to bill me for their inexperience. When you reach out to ask about failures they just say the system is working as designed, go manually fix stuff.

Vorteile:

Nothing. There is nothing of value that this company provides that I do not wish I got from another source

Nachteile:

- integration took 2x as long as promised - invoicing on a Fixed Bid implementation went completely out of control and it took way too many phone calls and conference calls to and get my money back - the software ALWAYS fails and the customer service is the biggest joke of all

Christopher
Senior Dynamics NAV developer in USA
Informationstechnologie & -dienste, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

A robust, if inflexible EDI solution for Microsoft Dynamics

4,0 vor 6 Jahren

Kommentare: EDI is a pain to work in generally, and eBridge took on all the heavy lifting. If the product interface was more flexible and able to mesh with a highly configurable app like Dynamics, I would definitely recommend this product. Maybe in the near future.

Vorteile:

The EDI integration is outside of Dynamics and communicates with native web services from the ERP. The EDI is handled completely by eBridge and appears in Dynamics fully formed as the appropriate documents and transactions. The team working on implementing were helpful and easy to get along with.

Nachteile:

While a very complete EDI solution, it is completely inflexible and requires only out of the box (of a specific previous version - not the newest) Dynamics web service interface which can be problematic for even a minimally customized app. Hopefully this will be resolved in later releases.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Elektrische/elektronische Fertigung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Absolutely useless company

1,0 vor 2 Jahren

Vorteile:

It linked when finally setup, but was not flawless. We had constant error alerts and had to login daily to try and get things flowing again.

Nachteile:

The software was archaic - the dashboard looks like something from Windows 95, it was not user-friendly (labels were confusing, pages didn’t load) and most of the time things were not sync’ing correctly as they didn’t add comprehensive translations. The software on one integration was OK… buggy, but Ok. On the second implementation it took Over a year and they never ended up finishing. We had to test it for them… they never figured out what was wrong with it, we just terminated them. Their support is non existent. No one (!) answers emails - not support, not the head of support, not the accounting team. A complete joke. The whole process cost much more than quoted because THEY couldn’t figure it out, and we still got billed. Our project manager was bizarre and talked over us on the first call, an immediately dislikable character. Overall, horrible company and would not use again. Many better options in the market.

Tina
Operation in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

UNREPUTABLE: unsuccessful implementation and poor project management

1,0 vor 4 Jahren

Kommentare: Contract was managed by a project manager, implementation consultant, and accounting team work together to pass the blame. There is little accountability for timely delivery or follow up with customer. Over the course of 8-months, development finish dates were extended multiple times. Customer advocacy is non existent and they will collect payment but not deliver a functional product.

Vorteile:

Implementation was never completed. Sales representative pitch a product that they may be seriously be deficient in understanding and scam potential clients by telling them the specific connector has implemented before.

Nachteile:

Like other reviewers here, implementation was never completed. We were originally quoted out a 4-8 week development period. After 8-months, it became clear that eBridge would be unable to connect D365 BC with WooCommerce.

Antwort von Jitterbit

vor 4 Jahren

HI Domo team! Apologies that you had this experience. We'll reach out to you - want to learn how we can do better next time. Thank you and all the best!

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Maschinerie, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Worst support and software of all the products that we have

1,0 vor 2 Jahren

Kommentare: Support got even worse after the Jitterbit acquisition.

Vorteile:

If it would work as advertized it would be great.

Nachteile:

Customer support is non-existent. The software fequently fails to import orders correctly. It's unable to manage basic functions. Terrible value for money.

Xavier
ERP Specislist in Kanada
Einzelhandel, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Don't work with them

1,0 vor 4 Jahren

Kommentare: With this integration we created more problems than we had before.
No answer from anyone at eBridge, old plateform to see the transaction, no respect of promise date.
Don't work with them

Vorteile:

I wish I could say something positive about this sofware but there's nothing positive.

Nachteile:

Don't support accent from one plateform to another. No reply on our email and not answering the phone, absolutly no support. Promise an integration in three weeks but nothing is setup after 4 months.

Shawn
VP, Operations in Kanada
Bekleidung & Mode, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

poorly communicated and executed integration capabilities

3,0 vor 7 Jahren

Kommentare: Basic benefit only of automation; still trying to get fully live after 8+ months.

Vorteile:

The software integrates order data from multiple platforms/sources/channels and can manage return transactions.

Nachteile:

The time to implement has been lengthy and costly; does not seem to adapt well to the standard features of our commercial ERP system.

Antwort von Jitterbit

vor 7 Jahren

We all really value your feedback Shawn. eBridge strives to be a great partner to all customers. We¿ll review our processes and your unique engagement with us right away. Thank you again.

Bruce
Owner in USA
Erholungseinrichtungen & -dienstleistungen, 11–50 Mitarbeiter
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Very unresponsive

2,0 vor 7 Jahren

Kommentare: We hired EBridge to create an integration between Big Commerce and Sage 50. Our first interactions with them were positive, but as the project progressed, went significantly over budget and dragged on well past the due date, they became extremely non-communicative and increasingly difficult to work with.

Vorteile:

It creates a needed integration

Nachteile:

Company was very difficult to deal with. They were terrible at returning calls and didn't respect deadlines.

Antwort von Jitterbit

vor 7 Jahren

Feedback is the most important thing to us. Thank you for this. We are always working to meet the needs and expectations of our clients with great software and services. We sincerely express regret that you had a poor experience and that our communication did not meet your expectations. We will be promptly reviewing and adjusting our processes to ensure optimal customer success in the future. - eBridge Connections

Donald
VP in USA
Großhandel, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Not Reputable - cant finish - bills you months after project is complete

1,0 vor 4 Jahren

Kommentare: Do not give them a credit card to keep on file. They run it for random amounts without providing invoices. You talk to them and correspond with with emails, and have one figure, then they run a different 2 or 3 times the agreed amount. Then wont return phone calls or emails. They have 2 or 3 people handling your account. Pay them by check as you go. You have to dispute with your credit card. They ar enot reputalble and dont finish the project.

Vorteile:

Nothing - it was nver completed. It was too complex for them.

Nachteile:

Can't get to the finish line. After months of work, pulled the plug. Can only manage straight line connection. Can't supply ant meaningful reporting to diagnose errors. Not useable for a business that has thousands of transactions weekly.