AestheticsPro Erfahrungen

Launching and Running a Medical Aesthetics Practice with Aesthetics Pro

Kommentare: I am extremely pleased with this remarkably comprehensive software - since it helps manage the medical, financial and marketing aspects of the practice. I purchased this software before launching a startup, and Aesthetics Pro has facilitated smooth operation in almost all facets of the practice. The EMR forms and templates have easily edited text and graphics. The side-by-side photo gallery, which can marked, is also simple to use; the staff spends comparatively little time creating comprehensive medical records. Clients can access discharge instructions from the client portal, or we can email them easily if left behind. We will take advantage of online booking and in-application messaging as we grow. But what really separates Aesthetics Pro from other EHRs is the seamless integration of marketing efforts and lead tracking. The increased efficiency (reduced staff time on redundant data entry) using a program that merges marketing software with EHR software. The lead list database in Aesthetics Pro has been crucial to our growth and success – converting a lead to client takes one click. Besides being able to send email blasts within the EMR, we can monitor the effectiveness of of all of our marketing campaigns – from print to digital to meet-and-greets. We’re also now able to track our referring clients, so we know those who like recommending us to others. Aesthetics Pro’s inventory tracking is also invaluable. Highest praise for this well-crafted, robust software.

Vorteile:

Tracks, manages and markets to new leads- including email blasts & touchpoints Excellent EMR Inventory tracking Tracks efficacy of our marketing efforts to determine ROI Metric reports are simple to generate Tracks patient referrals and marketing effort effectiveness via rewards tracking Dashboard tracks patient balances and services remaining in packages easily Easy to create pop up notes for informal communication re: patient Option to fully integrate the website and the practice management software Frequently adds new features to augment quality of patient care and marketing Scheduling by staff member, room and device helps avoid scheduling errors

Nachteile:

The patient's allergies list/profile does not appear in the patient's dashboard, and does not pop up in any way while writing the patients' medical notes. Same for emergency medical contact. The training information comes only video format, so its difficult to look up the answer to specific 'how to' questions after the videos have been viewed. Fortunately, the support staff is extremely prompt responding to both basic and complex queries via an in-application communication system - so these questions are quickly answered. The way the consent and discharge forms are currently structured, we can alter existing forms, but cannot create or add new ones.

Artistry Aesthetics

Kommentare: It has been very pleasant so far and loving the connection from [sensitive content hidden] and the rest of the team when I have a question or a problem. It is definitely better than our old booking system which was Booker. I like how it tracks everything as well.

Vorteile:

I really like the layout and all the functions that Aesthetics Pro has to offer. I am very please with our rep [sensitive content hidden] as she has always been there for me when I need her and checks up on me as well. She is very helpful and super nice to work with.

Nachteile:

I am still learning they system. One thing I don't really care for is the deposits. I am still learning how to do it and it seems like a few steps I need to take, but then again I haven't messed with it much. I don't like how the credit card system is not capable to our wifi and I have to go in manually and input the information in and from what I am hearing I need to hard wire it, but it looks like it is hardwire already from what our tech tells us so not sure how to bypass that. It also takes a long time for the machine to take a payment and then I have to go into our IQ account to make sure that the payment was taken.

Truth review

Kommentare: chart and booking it great. Working with worldpro and processing payments is near impossible. 24/7 care is not 24/7

Vorteile:

Chart is nice, but uploading pictures is inconvenient and you can not save comparison photos. Scheduling booking online is friendly

Nachteile:

Payment process and customer service response

Love AestheticsPro and the AestheticsPro Team!

Kommentare: I chose AestheticsPro because of the reviews written about how great their customer service is. Their customer service is indeed excellent! The rest is bonus! They continuously improve the software and make updates. The new version Aurora is AMAZING! Now we have a true mobile app and that has been a game changer! I highly recommend AestheticsPro!

Vorteile:

1. Customer service it top notch! Just when I thought customer service, let alone excellent customer service, no longer existed. The AestheticsPro team continuously exceeds my expectations! 2. Aurora & the new mobile app is a game changer!

Nachteile:

1. I love AestheticsPro (AP), however, it would be nice if some of the features, for example the client review option, was included in the price or at least be less than it actually cost. AP is not the most expensive, but not the least either. Some competitors include features such as the client reviews in their subscription price. the cost begins to add up and can make it a bit much, especially when starting out as a newer business.

Tech support knowledge

Vorteile:

All needed features for managing inventory, medical records, marketing, scheduling and running reports are in one place. I LOVE the new e-record creator.

Nachteile:

No available text marketing that aligns with email marketing; non-editable text reminder; patient portal is not user friendly. Please add a text (checkbox) box signature option (in lieu of the signature pad) for the e-record creator feature. Also, for the e-record creator, please add the option of importing images for treatment records so that we can create non-static forms for injectables etc. Additionally, I think that an app for our handheld devices would be an excellent feature, that I really miss having with my old Vagaro software.

AestheticsPro has 5 star customer service with a great product and unbeatable price!

Kommentare: One of the great things about AP is the customer support. There are a plethora of videos available that help with issues you may have, and if you need more help you put in a support ticket and receive a response in no more than a couple of hours. Compare this to other platforms I have used where customer support would literally take weeks to get back to you and usually with a canned response that didn't answer your question.

Vorteile:

*Easy to set up and very user friendly *Easy to use in day to day operations for inventory, billing, photography, charting, tracking profits, etc. *The cost is UNBEATABLE

Nachteile:

We have one location, I have no experience with how AP works across multiple locations, but I believe it can be set up for that as well.

Satisfied EMR user

Kommentare: Positive. I have time to learn as I grow and add features as needed.

Vorteile:

AestheticsPro's customer service is above expectation. They are willing to answer any questions and check back to see how your are progressing.

Nachteile:

As with any system, it takes time to learn the ins and outs of the various components. I wish there was a way to save changes without closing what you are working on

Great onboarding training

Kommentare: I think you have amazing employees providing training

Vorteile:

its easy, dynamic and customer service is amazing.

Nachteile:

I prefer a longer training, close to a hour. Sometimes I feel rushed to understand everything in 30 minutes.

Review of Software

Kommentare: Customer Service for ticketing issues has great response. Not sure what the customer manager does, she always refers out. She should be able to help more.

Vorteile:

scheduling and patient portal and reporting and marketing

Nachteile:

so much to set up, need it to be set up correctly first, but I have had to do everything. I would like to be able to have more people use it at a lower cost.

New at AestheticsPro

Kommentare: I just signed up so I'm in the process of setting up. I do not have much experience with it yet.

Vorteile:

Compared to other programs, this software appears to be more user friendly

Nachteile:

Some basic features are not an option at this time

Chief Executive Officer

Kommentare: We have had issues with canned responses and the lack of technical knowledge account managers have; considering they are our POC. AP is still missing the mark when it comes to report creation and flexibility. The key to any business growth and profitability hinges on its ability to provide services that are best in industry and profitable to the business. Agile and customizable reporting is essential. AP reporting seems to be developed by assuming business want to be told what reporting is best and creating canned reports. While this may be true for some, its not the industry standard.

Vorteile:

CSM is flexible and the GUI are easy to understand. EMR standards are critical to our business and AP meets those standards.

Nachteile:

Reporting is very limited and doesn't allow for Power-BI, SAAS, integrations. I would be a game changer to have access to daily downloads of the data tables for our business, or a full reporting suite that gives our reporting team and our Account Team the ability to create and automate reporting from the entire BI table for our company.

Aesthetic pro for Medspa

Kommentare: Overall good once learning the program. The automated upgrade was extremely frustrating as no warning was given. Most info didn’t transfer over. When contacting customer service can’t really speak to anyone - put in a ticket and go from there.

Vorteile:

An assortment of consents, instructions, ease of sending paperwork to clients before appointment. Ease of scheduling and payment.

Nachteile:

Customer service is hard to get in contact with - actually speaking with a live person. Automatic upgrade is frustrating as no warning was given and most info didn’t transfer over.

Just what we needed!

Kommentare: The software has cut down our workflow significantly. It is intuitive and easy to maneuver.

Vorteile:

Easy to use and integration was not as stressful as I thought it would be. We still have to upload all our patient documents into their accounts one at a time because there is no way to do a bulk import. But all in all, very good software.

Nachteile:

communication between employees could be updated to a text messaging or email messaging system. But we are using the company announcement feature for that. Also, we would have preferred for completed appointments to be greyed out. Not a big deal but it would further improve the aesthetics of the software. Same-day support is preferable but they have been pretty responsive with tickets.

2nd review for this company, I left review April 2017

Kommentare: Once I started using the rewards program, I noticed if you discount a service or procedure, the rewards do not adjust. I also noticed right away, that is they use rewards to reduce cost at POS payment. The points do not adjust either. So, basically they getting full point valve no matter what. Even if you enter a discount in the POS. I calculated the extra points being issued would bring 1000's of losses to the business, for a incorrect rewards system. Within a year, 10,000's. I also learned quickly, that clients/patients where being charged tax on the gross amount of the sale. No reduction in tax, if reward points are used. So, I discovered 100's of over charges to clients and 100's of tax liabilities to my business. within 20 days of using the rewards program, I reported this. I was told that's the way it was designed and that's the way it is staying. I pleaded to have them change it. I manually, everyday need to adjust each and every sale. And, only the administrator account can adjust reward point. NO OTHER USERS can. I pleaded they fix that also. Nothing changed. I stated 1000's of your users are losing money and taxing incorrectly. It's now over 9 months and no newsletter to clients stating this fault and rewards program unchanged. Also they replied to my last review on this site, they did fix EMV after months of battle also. But, no one has reached out to me to strengthen the terrible customer service. They need to FIX THIS ASAP.

Vorteile:

90% of the platform and software is excellent for my Med Spa application. Read my other review on some other specifics, none of that has changed.

Nachteile:

Customer service and lack of accountability when they have issues or created a faulty environment for business users. So many times when you write a ticket, they are disbelieving that an issue has occurred and 4% of time will admit it. I have requested a new account manger for months now. WITH no response. Here is a major issue. In April 2018 they released a rewards program, which is brilliant and excellent for the current market of customer retention. I was very excited, so I launched a campaign to all my clients and potential new clients. BUT, it's losing my business money if I don't adjust every sale. And, I warned them, 1000's of their existing accounts are at jeopardy also. No action has been taken in 9 months.

Using the software for 4 years now. Need better customer support

Kommentare: Overall, i have used a POS and scheduler in the past. This online POS is great with features and e records. The biggest challenge is the customer support. It's a call in center to leave a message, at some outside contracted company. Who then in turn takes your message, like you are an unknown customer. Then you must await a call back. But, that's not what they want. They want you to write a support ticket. So imagine this, you are processing a credit card and the client/patient is right there and something happens. Guess what you got no one to reach out to for immediate assistance. The whole system has had a network failure a few times. But, not a lot. But, when it does happen, you have zero access to any of files, pint of sale and most important, your scheduler. Guess what try and call them. NO ONE will be there to take your call and you can not submit a ticket. I recently tried to snap shot my issues to their support email and it got returned to they can not accept the issue. Must write a ticket. Problem is you also can not submit screen shots on a support ticket. It very frustrating when you need immediate support to later support. Again this credit card transactions, scheduling factors and much more. These are time sensitive matters to a business owner, and it's not easy to write tickets to describe something that is technical. To time consuming. When they hire a in house receptionist and a on the phone available support technician. I'll revise this review. But, to date, I'm very unsatisfied with there support methods and system. Seams they are under staffed for the demand of support. Or are not willing to invest in having the staff to personally take your call and walk you through any concerns or issues.

Vorteile:

Some glitches here and there. But overall, I like using there scheduler and E-records. A lot of available template forms. POS and inventory is easy yo set up and operate. Love online access from anywhere. Love the client log in factor.

Nachteile:

Customer support system is below average. It's not time of essence with them, for an environment for the end users that is. Credit card processor is not to your choosing. They use only Vantiv and current do not support the card chip reader. I already lost a charge back, with all proof of user signing, picture of client being there and receiving the treatment. But, due to new compliance that started end of 2016. Merchant loses if you do not have card chip reader. I asked Aesthetics Pro, for reimbursement for their failed compliance and they DID NOT accept liability.

COMMENTS

Kommentare: OVERALL IS GOOD !!
CUSTOMER SERVICE TEAM IS GOOD
MAKE IT EASIER TO CONTACT TEAM ON A CALL RATHER THAN GOING THROUGH THE SPANISH INQUISITION
GIVE US A NUMCER WHICH WOULD AUTOMATICALLY POPULATE OUR INFORMATION PLEASE MAKE IT POSSIBLE TO PRINT OUT A MONTH OF APPOINTMENTS ON ONE SHEET RATHER THAN A WEEK ONLY

Vorteile:

THE MOST IMPORTANT FEATURE IS CUSTOMER SUPPORT SERVICE - AND THAT IS [SENSITIVE CONTENT HIDDEN] -SHE IS FANTASTIC AND HELPS US MOVE SMOOTHLY WITH THE SOFTWARE- SHEI S A COMPLIMENT TO YOUR SOFTWARE AND YOUR ORGANIZATION!!!!!

Nachteile:

YES INTEGRATION WAS MORE DIFFICULT THAN EXPECTED-THERE ARE MANY LITTLE THINGS THAT CAN BE IMPROVED TO MAKE IT EASIER IN EVERY DAY LIVING-WE HAVE SENT SEVERAL SUGGESTIONS BUT HAVE NOT SEEN ANY YET - YOU HAVE MADE A NEW HOME PAGE WHICH WAS ALRIGHT BUT NEGLECTED OTHER THINGS THAT THE PEOPLE AT THE SUPPORT NUMBER SAY ARE COMING. -IT WOUOLD BE NICE TO BE ABLE TO SEE AND SEARCH MORE THAT A HUNDRED NAMES -YOU CAN ON SCROLL DOWN MORE THAN A HUNDRED -SMALL THINGS LIKE WHEN YOU ARE ENTERING A DATE HAVE IT CLICK OVER TO THE NEXT FIELD AUTOMATICALLY- -MAKE IT EASIER TO ENTER PHOTOS FROM CAMERA OR PHONE -I CAN GET A LIST IF YOU PREFER-THIS IS MEANT IN A HELPFUL WAY AND NOT JUST COMPLAINING -THER ARE THINGS THAT COULD BER ADDED THAT WOULD MAKE IT EVEN MORE DESIRABLE TO THE MEDICAL FIELD-WHICH IS A HUGE MARKET AND EXPENSIVE-THIS WOULD BE ESPECICLLY (ADD SPELL CHECKER TO THE PROGRAM) USEFUL TO THE PRIVATE PRACTITIONER

Clunky and Buggy

Vorteile:

My practice has used Aesthetics Pro for over 6 months now. While it is certainly an upgrade from pen and paper (what we used before!) I wish we had chosen a different software altogether. Because the upfront on-boarding is so cumbersome, it will be difficult to switch platforms now. From the beginning, the user experience has not been great. Having patients complete forms through their "portal" on an iPad is a frequent source of frustration for our clients. Additionally, if they forget to hit the obscure "save" button at the bottom, the system does not save the forms. Their customer service, which we need to use often due to bugs in their platform, is defensive and not client-oriented. For the past two weeks, we have been unable to modify staff schedules in the system so our front desk has had to keep track of schedules using pen and paper. When we tried to elevate this issue, we were told by a senior account liaison that this issue was not an "urgent matter". The main reason we got Aesthetics Pro was for their scheduling capability, so it's hard to image what kind of issue would be more urgent. Avoid this software at all cost!

Nachteile:

Not user-friendly for staff or patients. Customer service is not client-oriented. Software often has bugs that limit functionality. Features are not very dynamic or customizable.

Review

Vorteile:

It user friendly if you do not miss any steps when scheduling appointments, sending clients paperwork, rescheduling, etc. If you have any training questions, you can get that answered very quickly.

Nachteile:

There are many things that seem outdated and could be improved.

Horrible customer support.

Kommentare: Awful. Switching EMR

Vorteile:

I like our customized charting template although it took them months to finish it and they said it would be ready in two weeks.

Nachteile:

Customer support is awful. Program is poorly built and maintained. Stalls out constantly.

Review After Two Years of Use

Kommentare: On a scale of 1 to 10, the overall experience has been a 3.

Vorteile:

It has served it's purpose for us as a brand new spa, however, as we grow we will need to move to a different EMR system that offers more features & functions.

Nachteile:

Reporting functions do not exist - retention, pre-booking, etc Online booking function rarely works correctly There is no customer service number to call When charging for memberships there is no notification if a payment hasn't gone through There is no confirmation text unless a patient schedules online The character limit for SMS text is too low Consent forms don't always save properly Charting information doesn't always save properly There are a lot of issues with the online consent forms, and patients have difficulty accessing them

Love everyone and most things about Aesthetics Pro

Kommentare: The process has been great! [SENSITIVE CONTENT HIDDEN] is a life saver and regularly talks me off a ledge as I implement this program. Today I had an extremely thorough training with [SENSITIVE CONTENT HIDDEN] and he was so kind and helpful in helping me find work arounds for our business here.

Vorteile:

That you have ALMOST everything I need in one place minus a few key things

Nachteile:

Appt colors - I need free reign Membership features are lacking - subscription is just a payment plan Taking items out of inventory is a problem unless you want to give every member of staff full access and i do not - I want multiple services to be able to draw from the same pool of product The access you need to perform necessary functions crosses over with things we don't want people to have access to Tracking back bar items

Aesthetics Pro user experience

Kommentare: I'm learning about new functionality everyday! It would be great for AP to offer refresher/advanced user course tailored to account holders needs-since we don't know what we don't know :)

Vorteile:

It has a lot of functionality, so I don't need multiple softwares to do different things

Nachteile:

It does not integrate with Canadian systems in terms of choice for payment processing , text messaging, connectivity to e-commerce and better inventory management system. Quite difficult for patients to navigate patient portal. We need more templates for email marketing -should be refreshed with new graphics and designs to look modern and posh

Tech Support was great in responding quickly to our issues! They even called us, much appreciated!

Kommentare: Our cookies, chrome updated and cleared. Our IT rep is being called on a regular basis regarding something or another going on w this system. The screen navigation seems to be inconsistent; sometimes date shows, sometimes not. Sometimes the calendar works great, sometimes not. When do you update? Are we aware of updates? Does your company have update skype calls to show users to continue getting the best use of the system? Surely things have been updated and changed for the better since we started a year ago...

Nachteile:

When patient's are wanting to check out it takes too long to check them out and then try to make an appointment, etc; too much screen navigation when we are at our busiest. Also, patient's don't always sign paperwork before they come into the office, there should be a way to bring the paperwork all up at once and they can sign across the board, or sign once and it signs ALL the paperwork. We constantly tell them the paperwork is in their email, and to read it and sign it, 9 times out of 10 they don't, so it's a huge time consumer to bring each consent up one at a time. What can be easier for the provider than navigating thru anywhere from 4-8 forms at an appt?

Don’t be fooled.

Kommentare: An ongoing battle with forms not saving, pages sticking and won’t scroll—Making clients and staff very unhappy. Chart forms that won’t capture the data entered. Needing new forms created that take months to get back. There is no way to run a client report showing you their yearly expenditures. There are no marketing retention reports that can be pulled. New features are only added if enough current clients complain about something.

Vorteile:

It’s early on promises to be one stop for scheduling, charting, marketing.

Nachteile:

Customer support is NOT into solving issues. I have talked with one guy that I was asking questions about the marketing reporting and I knew more than he did. And come to find out those ‘drip campaigns’ have NO functionality to run a report on who got them. Crazy.

Clunky software, poor customer service, having major regrets

Kommentare: Save your self! Search for a different company.

Vorteile:

I like that you can upload pictures and do echarting.

Nachteile:

I strongly dislike their customer service. Every time I have a question for the setup the account manager send me tons of information and expects a small business owner to read a bibles worth of material. Wait for it...it gets better. The customer service phone number only takes messages. So if you have any questions or are stuck, your progress will be delayed. Other software companies have their FAQ's listed on their portals. They have screen shots and they populate easily on Google. Also our current company that we are working with has an awesome customer service line that you can call and their staff is so well trained. Switching in this aspect has been a disappointment to say the least. We are paying more now for extra features but I am not sure that I would have made the same choice had I known what I know now. All I can do now is share my reviews everywhere for any small business owner like myself to be aware. The setup is a night mare which was expected when you are customizing your own platform. My recommendation to this company is to hire more people and train them so well that your clients are not tempted to seek a different platform. We are even thinking about eliminating this transition and sticking with our old company.