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Über Jackrabbit Dance

Online-Tanzschulsoftware, die von über 12.000 Studios und Schulen verwendet wird, und die Art und Weise verändert, wie du dein Tanzstudio führst. Erfahre mehr.

Erfahre mehr über Jackrabbit Dance

Vorteile:

You can access money, registers, classes all in one place. The customer support is also great and they’re very attentive.

Nachteile:

Also, not automatically charging a registration fee to dancers who are enrolling in new classes is not ideal and causes me to loose money yearly.

Bewertungen zu Jackrabbit Dance

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,2
Kundenservice
4,7
Funktionen
4,3
Preis-Leistungs-Verhältnis
4,5

Weiterempfehlungsquote

8,5/ 10

Jackrabbit Dance hat eine Gesamtbewertung von 4,6 von 5 Sternen basierend auf 744 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (744)

Emily
Emily
Founder in USA
Verifizierter Nutzer auf LinkedIn
Darstellende Künste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Jackrabbit Dance is essential to our operations

4,0 vor 11 Monaten

Kommentare: We have been customers since 2012, and I consider myself pretty high level in the implementation of Jackrabbit's tools at this point. I'm glad to have Jackrabbit Dance for client management for sure. Having worked in other systems, I do not believe they are as appropriately set up for class sessions. While Jackrabbit may not be the best for one-off classes, it is definitely the best for class series or sessions with multiple classes being paid for all at once (or over the course of a few months through installments).

Vorteile:

Without Jackrabbit Dance, I have no idea how we would manage our catalog of 2,000+ students. At any given time, we typically have between 250 and 500 active enrollments, and we could not manage the activity around class management, client management, and payments without Jackrabbit as a tool.

Nachteile:

I don't love the fact that one-off classes are managed under Events rather than under Classes. It has proven to be confusing to clients, so we typically don't use Jackrabbit for those types of enrollments. I would definitely prefer to be able to use one database management tool for all of our operations.

Jennifer
Director in USA
Bildende Kunst, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great customer service

5,0 vor 2 Monaten Neu

Kommentare: My overall experience has been great. The company is receptive to feedback and always willing to help you with a problem.

Vorteile:

I love the customer service. Whenever you have a question they’re eager to get you an answer quickly.

Nachteile:

I feel like some of the features could be streamlined for ease for dance studios.

Diana
VP of a not-for-profit Ballet Company in USA
Unterhaltung, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

If you're super techie, you you love this! If not look for something simplier.

2,0 vor 2 Monaten

Kommentare: CONSTANT FRUSTRATION. I wanted to speak to someone to help me walk through my difficulty, not try to watch a video that didn't help at all.

Vorteile:

Setting up for events like auditions. Nice.

Nachteile:

Difficult to use if you're not an expert technician.

Rachel
CEO in USA
Darstellende Künste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Very professional, even if it doesn't have everything

5,0 vor 2 Monaten

Kommentare: A big learning curve during initial setup, and some simple elements they are missing that seem obvious to include, but overall very happy with it!

Vorteile:

- Jackrabbit has a great (and quick) customer service team. They walk you through step-by-step how to resolve any issues you have! - They have ample report options; all the basic needs you would need for a dance studio; plus ways to organize/order recital costumes and create recital performance orders which has been very helpful! - Their database experience for staff as well as the portal for dance parents looks very professional, and makes our studio feel like we are offering the best to our dance studio. - We also enjoy the ease of creating our classes and (with simple coding you can copy/paste and embed in your website) having them automatically appear on our website. - They have great articles for almost anything you could possibly need help with, plus incredible online training for new staff or those who would be moving up into managerial positions!

Nachteile:

- There are some simple needs for a dance studio that Jackrabbit Dance has difficulty with, such as creating private dance lessons (one-time or recurring -- although this is a new feature they are finally releasing), a way to customize how much a teacher gets paid based on individual class, automation for late fees being applied (they have automation for tuition posting and auto drafting but not applying registration/costume/late fees), and limited customization on the online registration form or portal registration. - Perhaps the biggest annoyance has been their email editor. Their new template editor is a BIG step forward! However, it is still clunky enough that makes me hesitant to stop using our normal bulk mail system like Mailchimp, constant contact, etc. (For example, Mailchimp/Constant Contact/Etc allow you to take a previously made template and easily swap out images, change the hyperlink on a button, or delete a text box from within the simple editor, vs. in Jackrabbit you have to make a whole new template anytime you want to change a picture or hyperlink, etc. In addition, there are still dumbfounding limitations to changing the text and font.)

Daphne
Administrator in Kanada
Darstellende Künste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Handy Tool for Managing Classes

5,0 vor 2 Monaten

Vorteile:

User-friendly design and meets most needs for managing registrations.

Nachteile:

There isn't an option to create class roll reports for events.

Sheri
Owner in USA
Darstellende Künste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Simply your studio

5,0 vor 2 Monaten

Kommentare: We use it in our studio. It has everything we need from Student records to pricing. My teachers use it for attendance.

Vorteile:

I do not use Jackrabbit to its full potential. We are a small studio. However the program helps keep my studio running and it is easy for the parents to access as well. Once you learn to navigate the program you find more things it can do for us. It streamlines everything and puts it in one place

Nachteile:

The set up process was time consuming at first. Everything takes time to do it right. But now, 12 years later it is easy.

Ellen
Studio Manager in USA
Bildungsmanagement, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Jackrabbit Class Continues to Impress

5,0 vor 2 Monaten

Kommentare: We have been using Jackrabbit Class for more than 14 years and are amazed by the new features that continue to be released that make our job easier and our business grow

Vorteile:

Ease of creating and maintaining a session of over 175 classes. We love the ability of performing group edits on classes. The Business Intelligence dashboard is a game changer for us and allows us to easily see enrollments/drops and metrics surrounding retention and churn without having to create special reports and spreadsheets. We are excited to use the new Appointments feature to define and track our over 400 hours of weekly private lessons.

Nachteile:

We have several different tuition charts in effect in the same session and we struggle with not being able to create multiple charts in JR for the same session. Team tuition/adult tuition/recreational class tuition

Adrienne
Assistant Artistic Director in USA
Darstellende Künste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Top tier customer support!!!!

4,0 vor 2 Monaten

Kommentare: It’s been challenging but the staff is amazing! The support they give is always top tier so despite the challenges or me forgetting the steps to do things every time I am on a call or chat I get the most amazing support and they all have such patience.

Vorteile:

I like everything is in one place. I appreciate being able to automate payments, prior to jackrabbit we used a manual system.

Nachteile:

The complexity of the system it reminds me of android. I wish it was more user friendly like Apple. There are so many tabs and I wish all things related i.e. finances were easier to access.

Chelsea
School Administrator in USA
Non-Profit-Organisation Management, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Solid choice if you like diving into software programs further than the average user

4,0 vor 2 Monaten

Kommentare: A work in progress, like them. It does have a lot of features and I have high hopes that improvements will improve my experience.

Vorteile:

I like that they are constantly improving things and building more features in a (mostly) comprehensive and efficient manner. I hear customer service is solid, but I have not used it. Webinars are usually well done, but super basic and I rarely learn anything new.

Nachteile:

It is far less intuitive than other software programs I have used. I feel like I have to more things manually and am rarely able to find what I'm looking for help on using the search criteria. A simple search yields results that do not align with the basic keywords or phrases I use to get information. There is also little continuity in how things function throughout the program. For example, 'save changes' is different for each thing that is editable as far as size, placement, whether things are done automatically or needs an extra 'save' button pushed.

Karina
Executive Director in USA
Bildende Kunst, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

JackRabbit is all I ever needed!!!

5,0 vor 2 Monaten

Vorteile:

I love everything about JackRabbit! We are able to have everything in one program, from attendance to payroll. It helps us stay organized. It keeps us running efficiently and smooth. and did I mention how easy it is to use?!?!? What can I say this program has really been a game changer for our business and I would recommend it to any business owner!!!

Nachteile:

I really don't have anything bad to say about the program. They are always coming up with new things and making things better. I love everything about the program and how simple it is to use.

Katie
Senior Admin and Tech Consultant in USA
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great for dance studios!

4,0 vor 2 Monaten

Kommentare: Overall, I enjoy using Jackrabbit Dance. They're very responsive in the Facebook user group and I appreciate their transparency around feature requests and the product roadmap.

Vorteile:

I really like the dashboard feature, new calendar, and how easy it is to automate posting monthly tuition. The dashboard also has the option to adjust what sections you see plus create (and save!) a filtered view of classes. The calendar feature makes it super easy to get an at-a-glance view of classes for the day and easily check room, instructor, enrollment, etc. - this is a game changer for our front desk. We have two different types of tuition that get posted on a monthly basis and being able to automate that to run was a huge timesaver for us. I'm also really excited for the new email feature to go live beyond just template creation, I think it will make it a lot easier for us to send beautiful studio-wide messages.

Nachteile:

I wish the events feature was more robust - there are a lot of ways I can see our dance studio using this for pop up classes, special events, etc., but it's not quite there yet and requires some additional admin time on my part to use. I also wish students transferring into different classes were more seamless with billing, some of how that works isn't intuitive - our interim solution is to manually remember to go back and fix it, but thankfully our families are patient with us correcting any issues. The biggest issue our families (and admins) have is with understanding current vs future balance. It's not presented in a way that makes sense or is clear for families - we've done our best to educate families to always look at the due date next to a charge, but this is still one of our biggest struggles.

Beverly
Director in USA
Bildende Kunst, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great platform for us!

5,0 vor 2 Monaten

Kommentare: It's been great! Parents can understand it much easier and i appreciate the custoemr service.

Vorteile:

I like its ease of use compared to other programs I've used. There's a lot of great info available via video/articles and the customer support has been great so far.

Nachteile:

The search engine can be finicky. I dont like that when i schedule a makeup class i need to hover, not click, the class in the calendar. It's small but annoying.

Tara
Registration Manager in USA
Darstellende Künste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great system for enrollment and student management

5,0 vor 2 Monaten

Kommentare: Overall, very pleased with the product and the services provided including ongoing trainings and updates.

Vorteile:

It has multi-functionality that serves our organization throughout the year in a variety of programs.

Nachteile:

We are unable to customize the registration form by program/class. I would like to be able to manipulate it more than just a few custom fields.

Holly
Owner in USA
Sport, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Could not run my studio without Jackrabbit

5,0 vor 2 Jahren

Kommentare: Excellent software program and super customer service support!

Vorteile:

This software was the first I tried when I opened my studio, right off the bat I saw the value of having a pretty gram that allowed for online registration, collecting fees, communicating with family/staff, selling/inventorying merchandise, managing classes, and so much more!!

Nachteile:

I would like to see a way to track inventory of items with multiple sizes under one style number, ie, tights, shoes, leotards vs making an item for each size (Square has the option to add and track multiple sizes under one style number)

Hailey
Owner in USA
Kunst & Handwerk, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

JackRabbit for the win!

5,0 vor 11 Monaten

Kommentare: Overall, it has been an incredibly positive experience. I speak very highly of JackRabbit and am happy we made the change despite the stress of changing over at the most chaotic time of our year.

Vorteile:

I love the customization of JackRabbit combined with how up to date it feels. The customer service is top notch and the help functions are incredible. They are always making updates, providing helpful tutorials, communicating via emails and their facebook group. It is (pretty much) everything I wanted out of a dance studio software. I'm mad that we waited so long to make the switch.

Nachteile:

Initially, there were some financial aspects that were a turn off. Most have proved to be pros rather than cons. The biggest dislikes that come to mind are the way bank draft declines must be monitored by hand and not being able to password protect or put restrictions on class enrollments.

Angie
Owner in USA
Verbraucherdienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Fan of JackRabbit

5,0 vor 2 Monaten

Kommentare: I am not sure there is anything better for overall use and integration with zap and parent ease of use.

Vorteile:

The parent portal and ease of use. The customer service is also fantastic and very quick to problem solve

Nachteile:

The fees for credit card processing. The costume management and recital functions could integrate to be of better use. The costume management process is very tedious for little results.

Bridget
Studio Manager in Kanada
Bildende Kunst, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Jackrabbit Review

4,0 vor 2 Monaten

Kommentare: Overall jackrabbit has been a good addition to our studio and is a good way to keep track of our classes, families, and finances

Vorteile:

Very user friendly, easy to add families and classes, applying payments to purchases makes the account clear

Nachteile:

The Events system is a bit confusing for both the families who are registering and also the admins setting up events

Chad
President in USA
Eisenbahnbau, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

One of the most important tools in our studio

4,0 vor 11 Monaten

Kommentare: We've been a Jackrabbit studio since 2011. We have enjoyed growing with the company and taking advantage of their features to help grow our studio year-after-year. They constantly work to improve their software listening to their clients to incorporate their ideas into new features.

Vorteile:

We most enjoy the online parent portal and automatic payment options. It makes collecting fees easy and seamless for our staff and families. Their online registration process through the parent portal is also clean and easy for our families.

Nachteile:

Credit card processing fees through their third-party payment processor are high. We would also enjoy a more comprehensive and inclusive lead collection and tracking feature in the software.

Antwort von Jackrabbit Technologies

vor 11 Monaten

Hi Chad! Thank you for taking the time to leave us a review. If you're interested, we just released a feature called Surcharges that can help you save money on processing fees. Please reach out to our team if you are interested!

Gabby
Office Manager in USA
Vorstandsbüro, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Office Manager FCAC Farmington MO

5,0 vor 2 Monaten

Kommentare: 100% good - I use this program all night every night Mon-Thurs. Everything from keeping yearly measurements for costumes to payment.

Vorteile:

The weekly calendar. We used to have to printout each class and class time and post, now I can just look at the screen.

Nachteile:

I wish the phone numbers were listed next to more searches. A lot of times I need to call the entire class if we have weather issues and have to close - on the weekly calendar would be the perfect spot to be able to click, call, click, call etc.

Carl
Owner in Australien
Darstellende Künste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Jackrabbit Dance - A solid performer

3,0 vor 6 Monaten

Kommentare: Overall, the experience is solid but frustrating based on the cons listed above.

Vorteile:

It serves our business purpose, and the support team is very prompt

Nachteile:

The lack of international (DATE FORMAT) is very frustrating and results in many input errors when you're not in the US. The lack of an API makes it very difficult to integrate with other products we use, and the inconsistency on exporting data with key information provides a troublesome alternative. Both the UI and UX elements of the application are poor - but noting that there has been some work to start progression of this.

Matthew
Co-onwer in USA
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Jackrabbit is GREAT, but NOT EXCELLENT. More Fixes Needed.

3,0 vor 2 Monaten

Kommentare: ~ Overall, again, the technology is fantastic, bar none!
~ The ability to utilize any ACH payment and/or merchant to receive/make payments is not available - that is very unfortunate.
~ Customer service/support is readily available; that is a plus.
~The interface is not user-friendly. I fully realize 10 random people asked will answer very differently across the spectrum on Jackrabbit's interface user-friendliness. That said, its interface satisfies a contingent of the population and definitely not the general populous. i.e., where items or tasks can be found is not intuitive, sadly. This makes Jackrabbit extremely difficult and off-putting to use, for me.

Vorteile:

Jackrabbit is fantastic at being a great technology; the backend and inner workings are, evidently, tight and seamless.

Nachteile:

The interface is not user-friendly. I fully realize 10 random people asked will answer very differently across the spectrum on Jackrabbit's interface user-friendliness. That said, its interface satisfies a contingent of the population and definitely not the general populous. i.e., where items or tasks can be found is not intuitive, sadly. This makes Jackrabbit extremely difficult and off-putting to use, for me.

Ana
Administrative support – reporting in USA
Darstellende Künste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Straightforward

5,0 vor 2 Monaten

Kommentare: I’m still relatively new with Jackrabbit dance but overall I like it so far. I feel as though there’s a lot of capabilities on the platform that I haven’t explored yet and want to do that I’m sure I’m using Jackrabbit to it’s full capacity.

Vorteile:

I like that it’s extremely user friendly! Typically you can figure out what to do on your own but if you can’t, there are so many learning resources online provided by Jackrabbit to help!

Nachteile:

Reporting for attendance. I don’t like how the reports look and find it difficult to understand at a glance.

T Michelle
Studio Owner in USA
Bildende Kunst, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

We Love Jackrabbit at DDA!

5,0 vor 2 Monaten

Kommentare: Love Jackrabbit! Jackrabbit makes running my studio smooth and helps me manage my administrative staff.

Vorteile:

Easy to use. Consistent upgrades and the links with other companies - Check In Pointe, Express Payroll, Mobile Inventor, Etc

Nachteile:

Appointments option not being fully launched. It would make our lives easier if all private lessons could be in one place.

Rachel
Associate Director in USA
Darstellende Künste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

I love Jackrabbit!

5,0 vor 2 Monaten

Kommentare: We switched to jackrabbit from a different studio management program and it has been night and day difference! Nearly everything is just as easy and intuitive as you’d want it to be.

Vorteile:

It’s so easy to access everything in one place! Lots of quality of life features that streamline studio processes.

Nachteile:

The sales system can be a little tricky sometimes.

Mike
Office Manager in USA
Darstellende Künste, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Office Manager Approved

4,0 vor 2 Monaten

Kommentare: Overall, Jackrabbit is pretty straight forward, and their help center is always on top of their game. I just wish it was a little more user friendly. So it could be easier to train new people on.

Vorteile:

I enjoy that there's room for so much information to be stored. And that it's easy for parents to access their portal.

Nachteile:

There are certain features that seem counter-intuitive, or unorganized. Particluar that credits don't automatically apply when a parent initiates a payment through the portal or that I can't do a "quick enrollment" if I'm building a new class with students in mind.