Jackrabbit Dance Erfahrungen

Satisfied but could be more.

Kommentare: We love this for customer interaction and management. Bill pay is easy and straight forward. This falls short of being a total studio solution in my opinion however. Feel free to reach out to me for more ideas, I would even be interested in long term product development if you want.

Vorteile:

I love how many options there are for reports and options within the report.

Nachteile:

I would love for this software to have better inventory management and store management features. Also, hour tacking/employee scheduling is a little bit lacking. I have been using Homebase for hour tracking. Would be nice to us JR but the software is lacking.

One of the most important tools in our studio

Kommentare: We've been a Jackrabbit studio since 2011. We have enjoyed growing with the company and taking advantage of their features to help grow our studio year-after-year. They constantly work to improve their software listening to their clients to incorporate their ideas into new features.

Vorteile:

We most enjoy the online parent portal and automatic payment options. It makes collecting fees easy and seamless for our staff and families. Their online registration process through the parent portal is also clean and easy for our families.

Nachteile:

Credit card processing fees through their third-party payment processor are high. We would also enjoy a more comprehensive and inclusive lead collection and tracking feature in the software.

Jackrabbit review

Kommentare: Stressful. I have not gotten a full understanding of the program. I implemented it this year and each time I look at it, I tend do use the same features that I have figured out for sure. I am still unsure if certain things went through or if I did things correctly. Many things did not flow easily as the coach explained. I would not be able to do any of it without the coaching. I appreciate that it is easy for most of my families. It is just stressful for me.

Vorteile:

It integrates well with websites another systems. It tries to address many dance world features for large dance studios/businesses.

Nachteile:

There are so many things/drop downs/sections to click on to make one basic thing happen. It is overwhelming to use due to the variety and numerous details that are always on the screen. Some steps take 2-3 steps to accomplish. The overall look is congested with many reports, graphs, statistics and numbers that are visual all the time. It is overwhelming with so much information or steps to take to use the program. Navigating through it take help from their coaching no matter what. For artistic individuals, it is over the top business arranged with statistics and listings.

The best software for customer support

Kommentare: I am so happy that I acquired the Jackrabbit software for my dance studio. Enrollment, taking payments, tracking staff payroll, attendance and so many other features, have saved me valuable time. My office staff can now handle things much more confidently without me which means I can put my attention to my students. My studio is more profitable, my records more accurate and very importantly, I can access this information from any computer or my phone!

Vorteile:

Changing software is always difficult and usually intimidating. The most important feature is good customer support! From the very beginning, the support team has made me feel at ease and confident. When I have a question, there are several ways to get an answer in Jackrabbit. I appreciate being able to get help in depth and sometimes very quickly. This also gives me confidence to keep applying more of the features to my business.

Nachteile:

The discounts that I offer seem to pose a problem for JR. I have had differing opinions from support members as to how to handle this. I still have to put more manual hours in posting tuition than I would like. I also wish that the Costume Management feature was a bit more friendly. The absolute worst thing about JR is that their "per student fee" includes students from a family that are no longer current students. I wish they would let me put all past students in a lead file and not just the whole family.

Jackrabbit is an effective software for Dance Studios

Kommentare: Customer service is top notch and second to none. I am never afraid to ask for help. Feel that at time suggestions for software updates get pushed back despite many clients asking for these changes. Overall, highly recommend the software for businesses like ours. The pros far outlays the cons.

Vorteile:

Online registration and Parent Portal services revolutionized our business. Cut down on administrative paperwork by hundreds of hours a year.

Nachteile:

Need a better system for drop-in class passes, quicker set up for booking private lessons in the same time slot every week but with different people, would prefer an easier method of differentiating between monthly charges and one time payment classes so that administratively we could batch fees quicker every month. Better organization of email templates. Ability for teachers to place notes on accounts that are unseen by parents while in the Staff portal.

Lisa's Dance Connection

Kommentare: I learn the most with the live chat agents. I'm thankful for that feature. We have something odd happening every once and a while where "JTech" posts things and I cannot track which employee actually posted a charge or did something in the portal. I spoke with a live agent and she didn't understand why that was happening either.

Vorteile:

After using DanceManager on a desktop without cloud capabilities since the 1990s, Jackrabbit is a breath of fresh air.

Nachteile:

I want portal messages from customers as a notification or a tab on my executive dashboard. It is annoying to go to the sent emails in reports every day to check. (I know we receive emails but my email address sends all Jackrabbit automatic emails to spam because it would overwhelm my inbox.) We also were frustrated in the beginning because we bought a card reader through SafeSave and it was not Mac compatible and we are stuck with it. We are using our Chase credit card processor for in person purchases, SafeSave for online purchases (or in-person requesting to use card on file), and Square when at performances/competitions. We desperately need something to read cards and update the customer's account simultaneously. (Rather than us charging the card and entering that they paid)

Lots of valuable features

Kommentare: Overall Jackrabbit is full of features and also has amazing customer service.

Vorteile:

Billing/payments, ease of use, and valuable features make Jackrabbit Dance a real asset.

Nachteile:

Sometimes the feature functionality in the Performance Features doesn't meet our current needs. Each year, Jackrabbit updates its functions and adds new elements!

JR Review

Kommentare: Love jackrabbit and highly recommend it to others

Vorteile:

Everything is in one spot. Parent can log on to enroll in classes and pay.

Nachteile:

Can be hard to find the right report Wish there were an option for private lessons

Easy and convenient

Vorteile:

Integrated payments are huge for our business. It saves us hundreds of hours per year of admin work.

Nachteile:

There’s many many features that can get overwhelming if you don’t take the time to learn them.

Jackrabbit Dance is essential to our operations

Kommentare: We have been customers since 2012, and I consider myself pretty high level in the implementation of Jackrabbit's tools at this point. I'm glad to have Jackrabbit Dance for client management for sure. Having worked in other systems, I do not believe they are as appropriately set up for class sessions. While Jackrabbit may not be the best for one-off classes, it is definitely the best for class series or sessions with multiple classes being paid for all at once (or over the course of a few months through installments).

Vorteile:

Without Jackrabbit Dance, I have no idea how we would manage our catalog of 2,000+ students. At any given time, we typically have between 250 and 500 active enrollments, and we could not manage the activity around class management, client management, and payments without Jackrabbit as a tool.

Nachteile:

I don't love the fact that one-off classes are managed under Events rather than under Classes. It has proven to be confusing to clients, so we typically don't use Jackrabbit for those types of enrollments. I would definitely prefer to be able to use one database management tool for all of our operations.

Helpful, Useful, Resourceful!

Kommentare: Overall, it has made my life so much easier and has helped me get my business on the right foot!

Vorteile:

I love the functionality of Jackrabbit and how it can store so much information and make it all work together. The parent portal looks professional and you can customize it to your companies logo, branding and welcome messages. My clients have had a fairly easy time using the portal and I love being able to send documents to their classes for them to always view instead of sending 90 emails a year.

Nachteile:

I really wish there was a way for students to sign up for private lessons or occasional lessons. I wish there was a way to schedule classes to be set up on an every other week basis as well since that is how I run solo classes. I wish fees could automatically charge accounts instead of manually going in and charging accounts.

Jack rabbit saved us

Kommentare: I switch from another software a year ago . The adjustment for me was a bit tough but I love jack rabbit and am glad I switched.

Vorteile:

I love that jack rabbit has training for staff and that the company stays current and listens to the customers needs and implements changes based on feedback. Example adding the feature to link to zoom ,YouTube etc during the pandemic stay at home , saved us by giving our parent easy way to connect.

Nachteile:

The new dashboard . I personally prefer the old one that showed the students and their classes no cLicking involved

We love Jackrabbit!

Kommentare: We started with Jackrabbit over 4 years ago. I was brand new to our dance studio and the system was still on a "trial" version. As a new faculty member I knew from the trial that the software was going to take us in the right direction as our studio grew more each season.
In the beginning we started using the most basic features and each year we learn and add more - kindof the way our business grows.
For us, the absolute most-important feature that makes us continue to stay with Jackrabbit over any other software/company/etc is the customer service. We can get help to some of our toughest (and silliest) questions so quickly via email, phone or the Jackrabbit Facebook Community. It really is above and beyond any other company we've dealt with. <3 Thank you Jackrabbit!! <3

Vorteile:

-Customization options to suit our business as it grows -integration options into our studio website -CUSTOMER SERVICE any time we need it. (sometimes on holidays/weekends when they aren't supposed to be working!) -Options for tracking both families and staff -The new Staff Portal is great, we're excited to implement it in the new season. -We love the fact that Jackrabbit is constantly growing and improving. There's more! Lots more!

Nachteile:

-No automatic payments from a bank account for Canadian customers (for us to pay our monthly fees to Jackrabbit) <- this is the one and only reason we've looked at other companies. As a studio that does not run on any credit cards - going to the bank to load a debit-visa type card is very time consuming. -The process to setup accepting payments for online registrations has been very time consuming (we're very-much looking forward to the day we can be done with it!)

JR Customer Service is top-notch, if only their programmers could keep up

Vorteile:

JR Customer Service and training representatives are soooo helpful. The chat function within the database is crucial to getting answers, strategies RIGHT away. When the chat function is open, you are never waiting more than 90 seconds for a rep. If the rep needs to work on a solution they will always provide you with a response within 24hrs. It's incredible service compared to other software.

Nachteile:

Let me get out my programming wishlist... 1. customize the staff portal attendance options, need more than just 'late', 'left-early', 'observed' and why only when they are absent, why isn't there options or even a notes field when they are in attendance? 2. closed dates vs. cancelled classes, there is no way to reflect a single cancelled class without marking the whole class as absent, that messes up the attendance reporting calculation, c'mon now, this one has been asked for for years in the idea portal! 3. google calender, apple calendar, etc. integration - this seems like a no brainer 4. there are no customized or ANY form fields in emails or text messages - why not? again a no brainer 5. private lesson module - it doesn't exists 6. needs to have integration with other cloudbase software, email marketing as an example

Jackrabbit Class is outstanding!!!! I've been a user since 2009.

Kommentare: Jackrabbit helps me with online and in-person registration, scheduling, parent communication, accounts receivable, costume sizing and ordering plus a whole lot more. Overall it's a great program I'd recommend to any studio owner.

Vorteile:

JR is ALWAYS updating the user features based on user feedback through an "idea" button on the dashboard where we can share ideas we have about functionality that we'd like to see added to their already great service. As noted before, I have been a user since 2009 and I can tell you the system is always evolving. They make me feel like my opinion matters.

Nachteile:

Here's what could be improved: 1. Text Messaging needs to be two way. Right now text replies are sent via email which is not always convenient. (but this is true of all the top providers right now) 2. Automatic Payments are not FULLY available. You have to manually perform a group batch to charge everyone on the day you want the payment to go through. In other words, you can't just "set it and forget it". However the batch process is a simple 2 step process. (Also true of all the other top studio software) 3. Currently, there is no customer app. I am mainly interested in this for the push notification feature. This would be great for promotions and deadline reminders. However, to be fair, they do have a great customer portal which is mobile optimized so customers can access their account anytime on all their devices. (Again, non of the top software have this feature) 4. The LEADS file is limited. Currently, it's mainly a place to park your leads and inactive clients with an email feature. I'd like to see more CRM capabilities like automated drip emails etc. That being said, I have taken the time to research most of the top software and I still find JR to be the most functional and up to date. I feel this is due to the fact that they are always listening to the studio owners and updating the service to meet our needs. Keep up the GREAT WORK Jackrabbit. Love your service!!!!!

Ok for the price, but missing critical elements for our industry

Vorteile:

Customer service is good. Usually available and most of the reps are patient and committed to helping. Cost effective if you only need to use a few features. Geared towards youth classes.

Nachteile:

No way to easily manage drop in classes which means I have to pay for a second software program. When you add both of those, it's only a small difference between this system and a more robust one. Also, the software can be glitchy at times and unforgivable at others. Mistakes aren't easily fixable. Need more flexibility or customization.

JackRabbit is easy to use and assists immensely in organizing classes and students each season.

Kommentare: Mass emailing to our families save us time and creating email lists. Also, being able to register dancers quickly and easily is great for saving time.

Vorteile:

We like the ease of adding students to classes as well as dropping and transferring to other classes throughout the season. Being able to email on mass is also great but we also love being able to select specifics about a group before emailing. Class creation is easy, but still detailed, and the posting of fees is simple enough. I love the Dashboard! It gives a great snapshot of the business. The email schedule feature is also fabulous.

Nachteile:

The cost to process families credit cards through the software is outrageous! Our fees have been so high that we have been forced to stop using this feature for some of our families. Also, reports are hard to work with and from time to time fees do not post to family's accounts when they register online. It would be great to have an "add fees" button similar to the class details where we could put in a monthly fee once and then post it for multiple months by clicking one button.

We love Jackrabbit!

Kommentare: Our collections improved immensely once we started using Jackrabbit. This is probably the most important value for our company. The other features (billing/invoicing, online registration, connection to the website, staff hours, etc.) have also contributed to streamlining our day to day operations.

Vorteile:

We have 2 studio locations, with some customers who attend class at both locations. Jackrabbit allows our staff at either location to look up and handle transactions for any customer. We love how easy customers can enroll in classes and make their payments from their family portal. We love the "Batch" system, in which we are able to process multiple transactions each month. Jackrabbit data feeds into our website, which is another way to attract new customers. And, we absolutely depend on the RECITAL feature to help us prepare our show order and avoid so many "quick changes" - this has helped our shows run so smoothly over the years!

Nachteile:

There are a few small small things that we discover from time to time that would be helpful....and so we love the ability to send in an "IDEA" to customer service, and to see if other studios have submit a similar idea. It's especially rewarding when Jackrabbit incorporates these ideas, which is very often. Jackrabbit is always evolving and improving....and we apprecitate it so much.

DC Dance Factory review

Kommentare: Overall it's good . Somewhat confusing but just needs to be able to do some of the things above to be more functional for our dance studio.

Vorteile:

I like that it allows us to bill credit cards. I like that it keeps up with income over the years and shows the comparison. I like that I can email/text classes.

Nachteile:

I hate that it won't let me charge a convenience fee for those using credit cards. I hate that it doesn't allow me to give certain families a discount code. Like if we run some sort of special and I want to give them a discount code to get 1/2 off registration fee sort of thing. I hate that it doesn't give me the option of having returning students have a diff reg fee than a new student. I would have to manually change all of that. I hate that it doesn't predict what your monthly income is based on tuition amounts. Our dance works software always gave an estimate of what your monthly income was at before billing. I hate that I can't separate competition dancers from recital dancers. Meaning it would be nice to have two separate companies within one almost as if I had two locations because my company dancers have diff registration fees than my other dancers etc and it all has to be manually entered.

Very satisfied so far!

Kommentare: We're satisfied, just really hoping we'll have an "open rate"or a notice that simply shows if an email has been opened... which we know is not always 100% accurate, but Studio Director has recently upped their game in matching Jackrabbit in a few more features, and they still have the emailed "opened" notice feature, which their sales rep keeps harping on as a reason for us to switch back. Really hoping Jackrabbit makes this happen soon, its been discussed in the section of owners bringing up new features they'd like to see.

Vorteile:

The ease of handling all online transactions and auto-pay system is honestly great!

Nachteile:

Knowing was emails have been opened by our dance customers. We asked about this feature when we were looking into switching from Studio Director... which DOES have this feature.... and we honestly NEED IT! And we were told that Jackrabbit was working on adding the feature but have since been told it may not happen?

Long-time User

Kommentare: Jackrabbit was really great initially when we switched over from Danceworks, way back when. It's still pretty good, but really struggling with the fact that
1. you can't organize and enroll based on grade, rather than age.
2. the find classes filter screen update from earlier this year is HORRIBLE. Don't even use it at all now.
3. you can't deactivate a student from a family and have to pay for old people that won't come back because they've aged out but happen to have a sibling (or whatever the case is).
4. skills and feedback are not really set up in a usable way for a dance studio. Shame to not be able to utilize.

Vorteile:

Love the online enrollment capabilities.

Nachteile:

Sorting and organizing into web registration. Filters aren't helpful anymore. Go back to the old way please.

Great Product

Kommentare: I have used other systems and this one is better than the others.

Vorteile:

They system is easy to use and helps keep the business organized.

Nachteile:

My least favorite thing is when a class is added at a different time, it doesn’t always calculate the tuition properly. There is also a glitch when trying to post tuition to a particular family, it won’t let you select the family even though it’s a choice.

Ajax Dance Company’s experience

Kommentare: So far so good.

Vorteile:

We love the parent portal. It makes it so easy for parents to check their fees and transactions. We love that we can email blast everyone at once and create lead files for students who haven’t returned or want to be kept for future. We love that it’s accessible no matter where you are because it’s an online platform.

Nachteile:

I wish you could archive students rather than families. We have plenty of students who don’t dance with us anymore but their sibling does, we don’t want to delete them as we don’t want to have to re-enter them if they choose to return but also don’t want to keep paying for them to be a student in the system. Which leads me to my biggest con of all- we don’t love that the price of jackrabbit is based on the amount of students you have. Other softwares are a flat rate monthly and are cheaper. Every summer I debate switching. Would also love to be able to create different groups of people to send emails to (competitive, recreational)

Great software with continuous updates

Vorteile:

First off, the staff is so prompt and helpful. I do love the screen shares that they can email and start via chat so if there are issues, I can visually locate them. Likewise, they continuously have made enhancements based on feedback and other reports/tools to enhance staff and parent experiences with Jackrabbit.

Nachteile:

I think parent-end (parent portal) we get a lot of questions on "How do I know that is due?" "Why this fee is listed from this date" "How do I know what this is for?" I know on the mobile end there is a details button to tell what the charge is for but on desktop, it is not visually accessible or recognized. We have changed our posting to 30 days before so Jackrabbit will show us when the fee is past 30 days old so we know they are overdue but parents will tell us "well that was posted 1/1/2022 - I already paid for January" then we will have to tell them that is when we posted it and that the details of the transaction is for February tuition.

JR Does it All

Vorteile:

Jackrabbit is the foundation of our office processes, it can manage everything we need at more. The support team is phenomenal and there are great opportunities for continued professional development and learning to use the software better every season. Highly recommend.

Nachteile:

Some features can be improved, especially with reporting. The reporting options can be someone convoluted, learning how to run accurate reports that target what you actually need can take a few tries. We appreciate the customization but sometimes it is too many options to get the information we need.