Galaxy Ticketing & Guest Experience Solution Erfahrungen

Über Galaxy Ticketing & Guest Experience Solution

The leading ticketing & guest experience solution, backed by 33 years of servicing the world's top attractions.

Erfahre mehr über Galaxy Ticketing & Guest Experience Solution

Vorteile:

Ease of navigation, customer support, familiar brand.

Nachteile:

I disliked how many options and little buttons there were to get to one place. It’s like twenty different routes to get to one destination.

Bewertungen zu Galaxy Ticketing & Guest Experience Solution

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,0
Kundenservice
4,1
Funktionen
4,0
Preis-Leistungs-Verhältnis
3,5

Weiterempfehlungsquote

7,2/10

Galaxy Ticketing & Guest Experience Solution hat eine Gesamtbewertung von 4,1 von 5 Sternen basierend auf 10 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (10)

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Nutzerbewertungen filtern (10)

Tammy T.
Tammy T.
Project Manager in USA
Verifizierter Nutzer auf LinkedIn
Kosmetik, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

A must for admissions-based business

5 vor 3 Jahren

Vorteile:

I loved its ability to create barcodes, to track and produce reports from. It was a large software that had a lot of capability, many of which I didn’t even scratch the surface of.

Nachteile:

I disliked how many options and little buttons there were to get to one place. It’s like twenty different routes to get to one destination. As a user, I also felt like the software as a whole looked a little outdated.

Grant R.
Sr. Architect Sales and Ticketing Systems in USA
Unterhaltung, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Gateway Ticketing, A Partner in our Operation

5 letztes Jahr

Kommentare: We have found Gateway to be more of a partner in our operations than a passive vendor. We have a strong relationship with every level of the company. I could not be more pleased with the service and the products they provide. Galaxy has been a powerful tool to not only manage our sales, but enhance our guests experiences at our facilities.

Vorteile:

Gateway Ticketing System's Galaxy offers us a single sales platform to service all our individual business needs. It provides a powerful ticketing system, with a traditional POS system that continues to evolve to meet our ever changing environment. The ability to run one platform, not only allows efficient system management, but also provides system experience for our guests and team members.

Nachteile:

There is a bit of a learning curve when it comes to managing the system. However Gateway has always provided us with outstanding support and documentation.

Dannielle B.
Database Manager in USA
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Not ideal for nonprofit institutions in need of ticketing software

3 vor 5 Jahren

Vorteile:

Some nice features, but if looking for a system for a nonprofit - museum, zoo, etc - a more holistic view of constituents can be managed in a newer software, like Blackbaud's Altru.

Nachteile:

It's solely a ticketing system, which may be sufficient for some clients, but I've found software like Altru, which handles fundraising, etc., is much preferred for nonprofit organizations to get a 360 degree view of constituents.

Antwort von Gateway Ticketing Systems

letztes Jahr

Thanks for leaving us a review. We took this and similar feedback we were hearing and worked over the last several years to make our CRM functionality much more robust. With Galaxy and our CRM+ product, you will get a full 360 degree view of your customer and you're able to use that data to personalize every guest experience. We also offer industry leading integrations with software like Altru if you'd prefer to stick with your current solution but want the best-in-class ticketing and reporting functionality available in Galaxy.

Alicia C.
Alicia C.
Membership Database Coordinator in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Galaxy presents some interesting challenges but also provides customer service to troubleshoot.

4 vor 5 Jahren

Vorteile:

The POS is easy to use. Reservations are a bit more challenging but with minimal training there is a high degree of user friendliness.

Nachteile:

If you are using multiple platforms and need to rely on integration you will likely experience some challenges.

Verifizierter Rezensent
Owner in USA
Verifizierter Nutzer auf LinkedIn
Konsumgüter, 2-10 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Review #1 Galaxy

4 vor 11 Monaten

Kommentare: Did take long to become comfortable

Vorteile:

Ease of navigation, customer support, familiar brand

Nachteile:

Overall not much different than previous software

Okechukwu I.
Head Customer Service in Nigeria
Glücksspiel & Casinos, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Mid tier ticketing system

3 vor 4 Monaten

Vorteile:

User interface was very simple and uncomplicated.

Nachteile:

Ticketing features could be improved. Was a bit clunky and graphics need to be modernized

Andrew N.
Guest Services Director in USA
Museen & Institutionen, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great POS software

5 vor 2 Jahren

Vorteile:

Very user friendly and customizable. Can organize dashboard based on your needs.

Nachteile:

There are a lot of expensive add ons that are not included

Emily M.
Development Assistant in USA
Museen & Institutionen, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Galaxy

4 vor 3 Jahren

Vorteile:

Galaxy is user friendly and customizable.

Nachteile:

Not everything is included. You have to pay a hefty fee for certain tabs.

Austin H.
Admissions Manager in USA
Marketing & Werbung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

An Amusement Must-have

5 vor 3 Jahren

Vorteile:

Galaxy offers a variety of personalization tools so you can customize the product based on your organizations needs.

Nachteile:

It may have just been our instance of Galaxy, but the UI was dated.

Aspen O.
President in USA
Computer-Software, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Good for Walkup Sales & Timed Entry but not Reservations

3 vor 3 Jahren

Kommentare: Some of our customers use Galaxy for admissions ticketing

Vorteile:

The timed entry sales screen is very efficient

Nachteile:

The data model treats reservations totally separate from walk up transactions. This requires us to combine two datasets in almost every report we write