Mit mehr als 80.000 Mitgliedern und 12.000 Kliniken ist WebPT eine führende Softwareplattform für ambulante Physiotherapeut*innen.
From what our Provider says, that’s because it’s user friendly on their end, as well.
I have more complaints but I do not have the space or the time to sit here and type all of those issues up for you to read.
Nutzerbewertungen filtern (424)
WebPT Review by Physical Therapy clinic
Kommentare: I use WebPT daily because I get authorization for the patients that are doing Physical Therapy in our clinic. I review the notes and use the information to submit my authorization requests. We see approximately 20-30 patients a day so I'm looking over a lot of WebPT therapy notes.
It has very clear templates and it's easy to find information. The records are very easy for even a layperson to understand, but thorough enough that the insurance companies easily provide authorization for services. Even when we need to have a substitute from an agency they are able to plug the information into the note and keep to the format we are used to thanks to WebPT
I don't like that it costs money to integrate each aspect separately, we currently have an account you can't use for billing. I also can't see the calendar view so if the name of a patient is misspelled it's hard to pull up their account.
WebPT is good BUT expensive!
Kommentare: Decent experience. Very functional but tedious with time consumption. There are a lot better options available with more inclusive features for less cost.
Easy to understand. Able to create evaluation and treatment templates so that you didn't have to write the same verbiage. Could carry over notes from the time before.
Expensive. Require multiple tabs open for the same patient because the SOAP note and the exercise flowsheet were not on the same page. It took 15-20 minutes to complete a note because of toggling between multiple tabs. Offered a lot of features for exercises and CRM but all extra features were a la carte. The expense for a solo practitioner and then to add users was too expensive. It would have been better to charge per number of visits per month vs. number of users. EMR and billing integration was not as synced as should have bee.
WebPT destroyed a portion of my patient's medical documents
Kommentare: WebPT is the first EMR that I have used for my office. First of all it is not cheap and it makes me frustrated that I am not getting what I am paying for. My account is never credited if there are server issues and/or other problems that occur and are not resolved. They just give you empty promises the problems will be fixed and hope that you will eventually forget about them.
WebPT allows me to get my daily notes done in a more timely fashion and it works well with my billing company so billing is done on a daily basis.
WebPT has problems and when you call to make them aware of the problems if it is of a simple nature it will be taken care of but if it is of a difficult nature it will not be taken care of. I have reported problems to them a couple of years ago and they continue to occur and they have never been fixed. More recently they are having problems with documenting cancellations and no shows which they were not even aware of. I made them aware of the problem and they claim it will be referred to their Tier Two team and it has been a month or longer and the issue has not been resolved and eventually it is just ignored. So I lost a portion of my patient's chart and it cannot be reviewed and/or recovered. Their faxing capabilities only work with a small amount of information but patient's charts depending on how long the patient is seen can be a large amount of information and I have to figure out another way to get the requested documentation another way such as burning it to a disc. Initial evaluations take hours to put in and that is not efficient! There are times I sit on the phone waiting for them to respond to my call and I have been on the phone for 30 minutes or longer! I have more complaints but I do not have the space or the time to sit here and type all of those issues up for you to read.
I like the software and believe it is very user friendly
That it tracks most compliance and outcome measures without us having to cue staff or send out reminders to be within medicare guidelines. I think if they work out the bugs in the functional outcomes scoring that this will be a huge asset but right now it is too early and difficult to appropriately capture data.
The customer service just basically responds to all questions (if they respond) with "we will look into this" then asks "please rate our service today," and very often never addresses the responses and blows off the doctoral educated therapists as if the glitches in the system couldn't possibly be flaws of WebPT
Great cloud-based documentation system, but there are some bugs.
WebPT was easy to learn to use and easier to start actually documenting patient care on. Scheduling is helpful and being able to access the patient's chart through the schedule itself is great.
The schedule really needs to have a tracking feature, where you can tell what date/time the appointment was scheduled, checked in, etc; and there needs to be a rescheduling feature instead of just "cancel" or "delete". Also, there is a field where you can enter a Return to Dr. date, when the patient returns to see their referring provider, but the field resets itself randomly and does not keep the date in place. I have contacted customer service multiple times about this and their suggestions are not helpful and have not solved the problem.
WEBPT IS THE ONLY CHOICE FOR PHYSICAL THERAPY ELECTRONIC MEDICAL RECORDS!
Kommentare: Currently, we utilize WEBPT in a very busy outpatient physical therapy clinic. When we started looking for EMR software a few years ago, we saw that there were very few Physical Therapy choices available that incorporated everything we were looking for in an EMR. It is very user-friendly, even for the technically challenged users in our clinic. One of the more important aspects of WEBPT is the efficient way we are kept compliant with all things Medicare! When Medicare requirements change, WEBPT will implement those changes well in advance of the start date, along with the necessary training. This ensures that clinics are comfortable with the changes and aren't scrambling at the last minute, wondering if their claims will get paid, or if their documentation is on point. I cannot stress how much we are pleased with WEBPT. It is THE ONLY CHOICE for Rehab Professionals!!
Ease of Use Efficiency with Front Office Package Documentation is very straight forward Customer Service Reps Compliance with Insurance Changes Schedule is easy to use and read
Fewer clicks between tabs
Ease of use and learning, customizable scheduling, Medicare reporting functions, Medicare 10 day note stops
lack of mobile platform - our therapists are always on the go and check schedules as well as note from phones and tablets, the website doesn't function well on a mobile device lack of customizable reports lack of POC reporting
a flexible tool
The reports are helping us track our referral sources
Adapting the content sections is helpful as we are using the system in a unique manner.
I am using the tool for my driver rehab services; selection of topics is possible for individuals Using the reports is something we are just starting to venture into as we have more patients.
limited ability to set up a custom structure which was something that sold us to this program. My time is spent doing the same tasks for each assessment. The layout of the assessment leaves disturbing spaces There seems to be inconsistent success with sending faxes
Software is easy to use and quick to learn.
Kommentare: The software is easy to use and does not require much time to figure out. Customer service is easy to use and is usually helpful to help address any problems you may have.
The software is easy to use and very functional. It did not take long to figure out how to learn the program.
Software could use bigger text boxes to write progress of goals. More boxes to meet speech therapy needs.
WebPT was the perfect office tool
Kommentare: Overall, WebPT was the perfect software for our outpatient office.
WebPT worked perfectly for our outpatient office; it gave us an easy method of scheduling and maintains patient charts.
There were truly no cons with this software; a few times the system was down but other than that it came back rather quickly.
User-Friendly Scheduling Software!
Kommentare: Great experience overall. I have worked with WebPT for 5 years and only had an issue once on a Saturday when they were doing maintenance.
Scheduling patients is easy! I love the reports feature. You can view daily reports of patient payments, authorization reports, daily payments reports, etc. My parent's physical therapy practice has been using this software since 2012, where we have gone completely paperless! Everything is done on the computer. From the time the patient schedules the first visit, to the physical therapist writing the examination report/note, to the physical therapist aide viewing flowsheets (patient's exercise programs). It is especially easy for admin/aide/PT opening and closing procedures because of all the reports to view. In the morning we can view the schedule for the day, authorizations expiring, and make changes as necessary by dragging appointments. You can also view multiple therapist schedule's at once, if there are more than one therapist working at the practice. There is color coding in the scheduling feature for different therapies or to use internally, i.e., red = new patient; therapist needs to spend 1 hour with this patient or purple = child patient or orange = balance issues. On the schedule, I can quickly and easily see my day, by noticing how many new patients there are with the color coding, or let the PT know what type of patients are coming later in the day. At the end of the night, I can download total patient payments for the day and send to my manager via secure fax. This makes collecting and recording payments easy, and reduces the risk of missing payments.
Adding patients is a pain! When adding a new patient, you have to fill out ALL the information or else the patient is not saved. This is horrible while working because often times I'd be dealing with a new patient over the phone, a patient in person that wants to pay a copay, and the phone ringing on another line. While all this is happening, it would be great if I could "save my work" and go back to it later. If WebPT is worried that patients won't be added properly, then they can set up an annoying notifications system to let me know I need to finish my work. However, if a patient is not set up properly, the practice can't bill the insurance company and then we don't get paid--so trust me: we will fill out the information properly!!
WebPT review from a private outpatient practice with 3 offices
Kommentare: We have been using WebPT for 3 years. From implementation it has been a smooth transition and the WebPT support staff has been nothing short of amazing. The following is a breakdown of our experience: The Cons (if you can call them that): We found the flow sheet and home exercise aspect very cumbersome and not user friendly and from the get go decided to avoid it all together. For our clinic it probably works better as we still use a 1 page written flow sheet for our daily treatments. We do not utilize our EMR while treating patients so having flow sheets may be old fashioned but still works well. When our patient is discharged we just scan the flow sheet and any home exercises given to our patients into the eDocs. In addition, we are not currently using WebPT's billing software as we started before they developed the program. We started with Kareo on WebPT's recommendation, and it has sufficed. I would say there were more growing pains with Kareo in the beginning, but now we are managing fine. I think in the not too distant future we will be looking to transition to the WebPT platform. Pros: WebPT is VERY user friendly, our staff adjusted very fast and has not only embraced the implementation but has prospered since using it. Average daily notes take 2 minutes and evaluations approximately 10 minutes. Our productivity has increased throughout our clinic as well decreasing internal errors especially with billing. WebPT is ALWAYS up to date with any changes coming to the profession from ICD10 to PQRS. In addition, I find the webinars very relevant to private practice PT. WebPT is dedicated to the PT profession as a whole and strongly supports the APTA. Customer service is paramount when implementing any EMR system and WebPT excels in this, but what is more impressive is that the outstanding customer service continues every day whether being a new customer or being 3 years in. I think what best defines a company is how it responds to a problem or error. My clinic, unfortunately, had a significant PQRS reporting problem that was 100% WebPT's error. While being frustrated with the error (and let's be honest - PQRS in general) the WebPT staff starting with Heidi Jannenga, CEO who personally called and addressed the situation, took full responsibility and made no excuses. Within 1 week we had a resolution and plan in place - are you kidding me - 1 week - amazing! As a result of that, I will always be an advocate of WebPT!
see review Customer service Ease of use Innovation of company Customer service Customer service
see review Flow sheet/ home exercise program
WEBPT TOPS the EMR LIST
Kommentare: I was one of the original 100 members of WEBPT and I could not have advanced my practice without it, what 10 years ago? (not sure how long its been) and surely could not survive without it now. The ongoing onslaught of insurance changes, branches, etc etc., especially Medicare, PQRS, G Codes is challenging enough but would be unsurmountable without WEBPT. I love the webinars for education and the new program Rehab Nation to keep us in touch and involved. I love the store with discounted items in which believe me, I have checked around and there are some good discounts at the WEBPT STORE. I am a critics critic and expect quality and customer service, each of which I have received with WEBPT. Thank You.!
I was one of the original 100 members of WEBPT and I could not have advanced my practice without it, what 10 years ago? (not sure how long its been) and surely could not survive without it now. The ongoing onslaught of insurance changes, branches, etc etc., especially Medicare, PQRS, G Codes is challenging enough but would be unsurmountable without WEBPT. I love the webinars for education and the new program Rehab Nation to keep us in touch and involved. I love the store with discounted items in which believe me, I have checked around and there are some good discounts at the WEBPT STORE. I am a critics critic and expect quality and customer service, each of which I have received with WEBPT. Thank You.!
not enough to mention.
Web PT review
Kommentare: This system is wonderful. We love it. It's detailed and can get a little tedious but is progressively improving.
A detailed, thorough system. User friendly, once you get used to where every thing is. Can be accessed anywhere which is huge, as people prefer different forms of documentation (phone, ipad, lap top, etc.) Scheduling is easy Nice overall presentation when notes are done
Not geared as well for cash-only clinics regarding. Oftentimes we have patients pay for packages of sessions, and it's hard to divide the payments as they use up their sessions in terms of creating superbills for them. We have to manually input the charges each time, which is time consuming. Payments are located under particular cases, which is great, but a "full summary" of all payments would be appreciated so we can completely monitor, as we also have a chiropractor using the system and we will work together, treating the same patient in the same day. This makes payment tracking complicated sometimes when we have to look back. Also the software doesn't prepare superbills that can directly be sent to patients, so we end up having to manually create them ourselves too. We will store credit card numbers for patients who prefer it, and there isn't an easy way to do this either. This could all be better for the direction health care is going (out-of-network, cash only, etc.). If there was a way to make the calendar more effective like adding daily or weekly notes to it, without it interfering with scheduling, or ways to distinguish various lunch/open/close times during the week, that would make things look more organized as well! Creating customized HIPAA compliant email/intake forms, consent forms, or any general form that we upload and then send to people through webPT, where they can sign on computers and send back directly into their account would be AMAZING. Any way where they can make their profile with medical history would be great, like a portal.
Webpt for ParkerPT
Kommentare: We have loved the product that is why we considered expanding services with billing. The ease of access and management of the data is great.
The best feature initial was the ability to house all medical record information in one spot. No more paper was another great benefit. This freed up so much office space helps in keeping information confidential. We don't have to worry about archival or record disposal any more. We also loves how this product was created specifically for Physical Therapy. It made setup and use so easy.
I wish billing was available when we began using and now when we looked into the process was so cumbersome and difficult to find the time to implement. We have given up. The information requested was about providing insurance company information, why can't you pull this from WebPT?? Maybe have on-boarding meeting where you collect the information to setup billing. Seemed like we were required to do all the work to setup and who has time like that when running a business. There has to be an easier way.
Great EMR for outpatient occupational therapy!
This software is very intuitive and easy for therapists to learn. It has cut down on our documentation time, which is something I have heard never happens with EMRs. We have peace of mind in knowing that our Medicare and Medicaid notes are compliant as the software gives you multiple reminders of the areas to fill in. Once you get the red error messages a few times, you start to pay attention and learn the correct way to document to avoid the errors. The ICD-10 testing feature is awesome and the ICD-10 finder tool is very easy to use when you are documenting on your patient. We were very nervous to transition to EMR, thinking it would be a nightmare. The first 3 days were semi-challenging and then we had smooth sailing. The evaluation areas have many different tests but if you don't find what you need there is always the additional comments box that is helpful for clarification.
We are a hand therapy clinic, so we tend to document our splinting in the custom codes section since the codes listed on their billing sheet are not what we need. There tend to be a lot of codes on the billing sheet that we would never use but at this point, there is not an option to delete(not really a huge deal). The training process was OK. The training modules were not very helpful and at times did not work but we found "practice" to be the best learning tool as we transitioned from paper charts to EMR. During the "onboarding" process, you send an email to your specialist and will usually hear from them the next day and at times, we needed to have a response sooner. At this point, we are considered trained, so we can call the 800 number and usually can speak to someone within 20 minutes.
Kommentare: WebPT has alot of benefits that other software like it does not and if you are trying to decide between them I would definitely go with WebPT they have great customer service support any time you call they do their best to help with the problem.
WebPT is the easiest electronic medical records software to use it is very userfriendy and easy to train employees on. The appointment reminders are a great feature and alot of patients sign up for them and we have seen an increase of patients making appointments because of the remiders. It is nice to be able to schedule for multiple providers without having to open a new screen or change a provider like you do on many other medical software. It is easy to add a new patient or new insurance or a new provider. Scanning documents directly into a patients chart is also a time saver and a neat feature as well as being able to fax initial evaluations or progress notes to doctors for signatures from WebPT.
Somtimes the software has a glitch and deletes an appointment or moves it to a different time.
WebPT user review
Kommentare: WebPT is great because there is no need to purchase software, etc. WebPT is VERY labor intensive compared to other PT documentation systems. The upside is that you can count on WebPT to implement requirements into the software to help ensure compliance with Medicare, etc. I have considered leaving WebPT because it is so very time consuming to use as a documentation system. I wish it were more voice to text friendly with fewer tabs.
It incorporates regulations such as PQRS, etc.
It takes waa ay yy toooooo long to document anything. Too many tabs. A lot of redundancy. Not very voice to text compatible.
Antwort von WebPT
vor 6 Jahren
Hi Ellen, Thank you for taking the time to review us on Capterra. You mentioned wanting the ability to personalize templates, and I wanted to make sure you're familiar with the ability to create customizable templates within WebPT. The user guide for creating those custom eval profiles can be found here: https://community.webpt.com/education/user-guides/customized-initial-exam-user-guide/. I hope this helps you document faster! If you have other questions/concerns, don't hesitate to reach out to me at firstname.lastname@example.org. Thanks, Emily
WebPT from an administrative persective
WebPT is very user friendly. All new hires pick up the program fairly quickly - both administrative personnel and Physical Therapists. WebPT appointments are color coded which is extremely helpful for scheduling. There are several reports that we use frequently in our office - payment reports, Medicare cap reports, billing reports, etc. Patient accounts hold everything that our office needs: insurance details, prescription details, authorization details, and a place to scan documents.
Our biggest con with WebPT is that there is no excellent way to make sure that our patients do not get scheduled or seen past their authorization, visit, or prescription limit. There is a dashboard but we don't find that it works well nor is it efficient. Many patients don't show up on the report in the amount of time that we need to get authorization. We wish that WebPt would flag our front desk if they are scheduling an appointment beyond a limit that we have set up.
Using WebPT in a private practice.
Kommentare: Once I got used to the system documenting was a breeze. I will be honest it takes time getting used to each EMR but WebPT was pretty quick. I had in down in a couple weeks. The first few weeks though were frustrating and I was not sure why we were using this new EMR, but after I became proficient I was glad we got it.
I love that the software can combine scheduling, billing, and documentation. This saved us a lot time. I really enjoy that you can load specific plans in the objective form. For example a form for a RTC tear will be very different from a TKA. So being able to make customized plans for specific diagnosis saves time and saving time documenting means you get to spend more time with each patient. Once a note is done you can easily access it for each patient that is simple and easy to read in the classic SOAP note format. I love that I can access their database from any computer with a secure login.
The software can be repetitive with some of the boxes that you need to check. I will be honest I get too many emails from them but I don't want to unsubscribe because about 2/5 are very important ones with updated information for the software.
Overall easy to navigate and become effecient in patient documentation.
Kommentare: It is appreciated when customer service reaches out to enhance our WebPT experience. It would improve the continued relationship with WebPT if a customer care/service person is designated for a clinic and can help walk each clinic through any and all particular nuance of WebPT.
For the most part easy to navigate though documentation. Once you have used WebPT for a few months you can develop an efficient system for effective notes. Thus allowing for customization for your specific needs via Smart Text. WebPT allows for detailed documentation which is so important in this day and age. In addition WebPT is follows Medicare guidelines having reminders in place for PRs, etc. Customer service has been good.
Difficulty in use of the flowsheet as point and click requires quite a bit of scrolling to get to the exercises desired. Developing own exercise flow sheet takes time. Smart texts are not pre-loaded which also takes time to develop own smart text system. Compatibility with Apple systems was limited when we first started with WebPT.
Good for most uses
Kommentare: The good: the appearance is clean and the interface is functional. The fields with diagnosis, code, and other history are quite thorough. People other than rehab receive printed notes that are clear and easy to read. This professional appearance can be critical, for example, if Medicare or private insurance requests to manually review the notes to determine the appropriateness of therapy. The ICD-10 code finder for the evaluations is very helpful. The billing reports are particularly useful with ICD-10 codes visible and details of each code available when the user hovers over the codes with the mouse. The automatically generated daily notes and plan of care for evaluations are a real time-saver. The caveats: the cost-effectiveness of the software is inversely proportional to the volume of the clinic. For a small, solo practice the add-ons of billing, faxing and quality reporting are too steep. As for PQRS, well, the joke is not on me because I decided that the cost of the reporting feature would be more than any penalties I might incur by not participating. For the daily notes: the goals are pulled into every note and that can be cumbersome. The flowsheet is the weak point of the software: it is cumbersome, generating a separate flowsheet for each session instead of making a cumulative chart.
The professional appearance. There is absolutely nothing wrong with an old-fashioned typed SOAP note and a hand-filled flowsheet, but I believe that a reviewer with a limited science or health background is more likely to feel that the therapist is professional and appropriate if the notes look modern.
The flowsheet is the least functional aspect of the software.
WebPT is the solution
Kommentare: WebPT has not only saved our clinic from the woes of paper charts, but provided a top-notch education to our staff in regards to best practices, changes on the healthcare scene, and how to streamline our processes and reach out to our patients in an effective way. WebPT's staff is incredible: they're not only helpful but they are engaged in their work and beaming with enthusiasm. Many other softwares are seriously lacking in one aspect or another, but WebPT is the total package, providing excellent tools for both front desk staff and clinical staff. Compliance is something we used to fear and stress over, but not anymore - WebPT has our backs with constant education, alerts and tools that let you know when to change, double-check or add something so our notes, authorizations and prescriptions are always spot-on. You really will not find a better software or support system for your clinic.
Detail-packed features usually come at the cost of a user-friendly, clean appearance but WebPT nails this. It is so feature rich but so tidy that you don't get overwhelmed by buttons and links and fields.
This software is easy to use, easy to explain, and integrates well with our separate billing software. It automatically calculates the cap with associated MPPR rates which helps us keep track of the patient Medicare cap. The records are nicely formatted and you can tweek your settings to make documentation more efficient.
My biggest complaint about this product is having Medicare as a MSP. When Medicare is used secondary, it calculates the cap as if it were primary and does not allow therapists to enter the functional reporting G-Codes to their evaluations, recerts, etc. and this is an issue for our practice. We have reached out to WebPT and they could not suggest anything that would help, rather than something that would make it more confusing and our documentation less compliant. Hoping this becomes a feature in the near future as they are continually improving their software.
WebPT is so user friendly and as a front desk worker it is the number one thing I look for.
Kommentare: An all inclusive program that is user friendly and allows me to do my job in a timely yet professional manner.
It is extremely user friendly. Everything I need to use is easily accessible or in a logical spot. With the new update I also like the addition of the blue i's for short cuts to useful information. I use this program at least 8 hours a day and sometimes even 12 hours. If a program isn't user friendly it effects my entire job and therefore patient interaction. With WebPT it makes patient interaction timely, and therefore impresses patients, and makes them trust that we know how to help them.
If I would have to answer this question, the only thing I can think of is that when I need to call tech support it is usually due to wrong visit counts or used authorized visits. This is extremely important so that I can keep the patient informed if we are running out of insurance visits, and authorized visits ensures we get paid for our services. We have a very caring staff, but we can't give away all our services for free or we won't make it as an office.