Filtern nach:

Durchschnittliche Bewertung

  • Gesamt
  • Benutzerfreundlichkeit
  • Kundenservice

Über ExpensePoint

Automatisiert und optimiert Deinen Kostenabrechnung-Prozess; erlaubt Mitarbeitern, Kostenabrechnungen einzureichen, zu genehmigen und zu erstellen.

Erfahre mehr über ExpensePoint

Zeigt 278 Bewertungen

Trey M.
Trey M.
Imaging Consultant in USA
Verifizierter Nutzer auf LinkedIn
Medizinische Geräte, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Piece of Software

5 vor 3 Jahren

Kommentare: Each employee is able to assign their own expenses to the correct project and then break it out for the correct department expense. We have all of our transactions automatically uploaded into our system so I know if an employee forgets to turn in expenses. This is a very beneficial aspect of the software that I would not want to lose.

Vorteile:

I have been using this software for 3 years now and rarely ever have service issues. When I do have an issue, the tech support team at ExpensePoint takes care of it immediately. I like the functionality of the software and ease of use, but what I like most is the people in tech support. The expense reporting needs of our company can be complicated, but the tech support team has always been able to create something for us to make it easier.

Nachteile:

We are limited to to a certain credit card company that will allow us to have our transactions automatically uploaded.

Antwort von ExpensePoint

vor 2 Jahren

Dear Trey, Thank you for taking the time to review ExpensePoint. We appreciate your generous feedback. I will be sure to let our support team know they are doing a great job. Your business is important to us and we are so happy to hear that this software has helped to automate your processes with the different functions and ease of use. Thanks again and have a great day. Respectfully yours, Sherry McKeen VP-Global Client Relations

Roxanne L.
Payroll Administrator in Kanada
Non-Profit-Organisation Management, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

ExpensePoint Review

5 letztes Jahr

Kommentare: The support staff at Expense Point has been extremely helpful and always very quick to respond and resolve any issues I may have. Their customer service is very personal and professional. The ease and organization of communication regarding the expenses submitted between staff and myself has been an immense help for me. The ease of looking up and finding specific expenses is quick and easy.

Vorteile:

The functionality of Expense Point has been very valuable to me as an administrator. I really love how much I can do and create within the system, I don't have to get Expense Point to set these up, instead I can play in the system and create what I need. It allows me to have the system set-up to fit our company and our unique and complex accounting program. The system is very adaptable and allows me to create report templates and change approval processes easily and quickly, which is an aspect I did not find with other systems we had tried. This aspect also allows the system to grow with us in any changes we may implement in our company.

Nachteile:

From an administrator perspective the adaptability and flexibility of the program can be a little difficult navigating at first because there are different layers to fill in when setting up or changing settings. However, once you have done it a few times it's very intuitive and it is easy to follow how all of the parts fit and work together. Unlike other programs I have used, Expense Point allows you to be able to access many features that other programs do not, and that is well worth any learning curve that may be encountered.

Antwort von ExpensePoint

vor 12 Monaten

Dear Roxanne, Thank you for taking the time to review ExpensePoint so favorably. We are happy that the functionality of Expense Point has been valuable in your job. We do appreciate that there is a bit of a learning curve for administrators at first, but knowing these functions are making your life easier to create report templates and change approval processes quickly is an encouragement to us. We appreciate your business and look forward to a long relationship with your company. Sincerely, Sherry McKeen - Vice President - Global Client Relations

David W.
Territory Sales in USA
Industrieautomation, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Worth the money...If it's Free

2 vor 3 Jahren

Kommentare: The system freezes up when you try to create a report. To work around this, I put my receipts in the receipt "Wallet". When I try to create an expense, it links the wrong receipt with my entry. I wish they wouldn't have rushed to bring this system to market. Maybe a competitor of theirs will take their idea and actually make a program that works...

Vorteile:

It is a good idea, take a picture of a receipt and it will capture the data and make expense reports easy.

Nachteile:

It totally fails at accomplishing what it sets out to do. I think they rushed the software to market. It needs to have the bugs worked out of the system.

Antwort von ExpensePoint

vor 3 Jahren

Dear David, Thank you for submitting your review of ExpensePoint. I am so very sorry to hear of your recent negative experiences with our system. As a constant heavy user myself I too would be quite frustrated if I was experiencing these kinds of issues. We really pride ourselves in offering our clients the very best world class customer service and support which the majority of our reviews will attest to. To this end we want to absolutely ensure that you are taken care of to the highest of standards. I have personally reached out to our Manager of Global Support Services, Theresa Hicock and Theresa will be reaching out to you directly to help remedy problems that you are experiencing. Myself and my team are 100% committed to making your experience with ExpensePoint positive and hopefully '5 star' worthy. Kindest regards, Paul Ansloos - Vice President - Global Sales & Marketing.

Thomas B.
Service Manager in UK
Maschinerie, 501-1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Simply the best

5 vor 2 Jahren

Kommentare: The end user benefits tremendously from not having to carry multiple receipts in their possession.
The administrator doesn’t have stack of paper sat on the desk
The accountant can automatically sync the claims with our ERP.
These are all savings of NVAT with no negative impact on our administration at all.
It’s a win/Win

Vorteile:

The accuracy of the receipt reading is second to none that I have ever experienced with other suppliers.

Nachteile:

I would like for it to automatically take daily values down to a pre-set amount if the end user exceeds an allowance. It doesn’t do this, but neither does ay other system. I hope that the industry best practice will change to suit.

Antwort von ExpensePoint

vor 2 Jahren

Dear Thomas, On behalf of the ExpensePoint team I would like to thank you for your generous review. Simply the best is a great accolade! The benefits you have mentioned are why we created this expense management solution. To have you articulate that, is a win for us. I will forward your suggestion for automation to our Development Team. We thank you for your feedback and your business. Kind regards, Sherry McKeen-VP-Global Client Relations

Julie B.
Controller in USA
Luft- & Raumfahrt, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Untangle the mess of expense and credit card reporting

5 vor 12 Monaten

Kommentare: We have had a smooth implementation and excellent customer service. Our users like the software and the mobile app, and reports are much more detailed and provide documentation that we can save electronically, instead of files and files of paper reports and receipts.

Vorteile:

The software is easy to use and flexible, and can be customized to fit our ever-changing needs. I like that it has multiple platforms available, and I can use it with QuickBooks Online. It automates the processes that we were doing by spreadsheet - so much easier now!

Nachteile:

Our corporate cards are not eligible to automatically feed transactions into ExpensePoint, so I have to periodically upload them manually

Antwort von ExpensePoint

vor 12 Monaten

Dear Julie, Thank you for your kind review of ExpensePoint. "Untangle the mess of expense and credit card reporting" is the best review title I have ever heard. I am pleased that you are finding the system easy to use and flexible to fit your needs. Thank you for your kind comments regarding our support. I will be sure to pass on the accolade. We appreciate your business, Sherry McKeen VP-Global Client Relations

Kelly P.
Junior Accountant in USA
Essen & Trinken, 201-500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

ExpensePoint Review

5 vor 2 Jahren

Kommentare: This has consolidated as well as promoted for much change in our company. Our department heads are taking control of their financials for their departments and much of it started with questions when we began using ExpensePoint.

Vorteile:

Any time I have needed help, our rep has always been right there to assist very quickly. It has made things much smoother and easy for us.

Nachteile:

The app can have bugs every once in a while and it would be easier if you could click from the main screen when you have reports to review, rather than go into the Expense Manager and search.

Antwort von ExpensePoint

vor 2 Jahren

Dear Kelly, At ExpensePoint we appreciate G&C Food Distributors. Your business is important to us and we appreciate that you have taken the time to review our program. It is great to hear that your experience with our customer service was helpful and efficient. In addition, is is great to know ExpensePoint has promoted change in your company and empowered your department heads. Wow! I will forward your suggestions to our Development Team to review. Thanks again. Best wishes, Sherry McKeen- V.P. Global Client Relations

Gayln S.
Accounts Payable in USA
Groߟhandel, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great Product

5 letztes Jahr

Kommentare: To be honest I wasn't looking to change expense reporting companies but I am so glad that we did. This product is easier and faster for the end user and cost us less each month.
[SENSITIVE CONTENT HIDDEN] has been my implementation specialist and she is great! Very knowledgeable, and friendly and no matter what I threw at her, she fixed it quickly.

Vorteile:

The system will automatically create a new expense report for you based on charge date. This saves the end user a lot of time. I love that there is a live person verifying the receipt information.

Nachteile:

I wish I could zoom in on receipt pictures better (or easier) because the pic is farther out than you think when taking the pic. They are hard to read. I thought that your receipt pictures would automatically match to the charge/expense once verified but it doesn't seem to be doing that for us. We could be doing something wrong. I like the report that is created for me upon final approval but I wish it could be edited more. I would remove the weekly breakdown as we don't use/need that.

Antwort von ExpensePoint

letztes Jahr

Dear Gayle, Thank you for taking the time to review ExpensePoint. We really appreciate your feedback regarding time and cost savings, and ease of use. I have passed on your feedback regarding the readability of receipt pictures to our development team. Thank you for choosing ExpensePoint as your expense management system. We look forward to working with you for many years to come. Yours truly, Sherry McKeen VP-Global Client Relations

Nancy D.
Staff Accountant in USA
Non-Profit-Organisation Management, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

A great solution for our business

5 vor 2 Jahren

Kommentare: The customer service has been outstanding - responsiveness, knowledge, caring. It was everything we hoped for when we signed up!

Vorteile:

Expense Point has simplified a process for our company that had become very cumbersome for all - staff members needing to submit reports, approvers, and the accounting department. We have offices in more than one location, so getting the needed reports and supporting documents to the correct person was much more difficult than it should have been.

Nachteile:

As with any new software and process, there is a learning curve. We just completed our first month using the system. It went very well with minimal issues to correct. I am confident that it will only get easier going forward.

Antwort von ExpensePoint

vor 2 Jahren

Dear Nancy, On behalf of the ExpensePoint team I would like to thank you for your generous review. We are happy that you feel ExpensePoint is a great solution for your business. The benefits you have mentioned such as simplifying processes and outstanding customer service are music to our ears! Respectfully yours, Sherry McKeen VP-Global Client Relations

Lisa M.
Budget Coordinator in USA
Gesundheit, Wellness & Fitness, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good Support

5 vor 2 Jahren

Kommentare: High quality implementation and support.

Vorteile:

Ease of use, product support, reporting capability.

Nachteile:

Wish we could set more restrictions on coding. Conditional drop downs would be great.

Antwort von ExpensePoint

vor 2 Jahren

Dear Lisa, Thank you for your fantastic review of ExpensePoint. I am pleased to know you have found the program easy to use, the report capability helpful for your business and that the support team has met your needs. I also appreciate your feedback regarding restrictions on coding and drop down options. I have passed all these recommendations on to our development team leader. Thank you for being our client. We really appreciate your business. Kindest regards, Sherry McKeen- V.P. Global Client Relations

Benet W.
Marketing & Sales in USA
Öl & Energie, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Quick , fast, easy

5 vor 12 Monaten

Vorteile:

the app on the mobile phone is the easiest to use. My sales team only uses the app.

Nachteile:

Can't think of anything. we moved from Expensify and there is a bit of a learning curve, but soon Expensify will all but be forgotten.

Antwort von ExpensePoint

vor 11 Monaten

Dear Benet, Thank you for your great review of ExpensePoint. I am pleased to know that your team is enjoying the mobile app. We want our people to be able to get work done on the go, to save time and energy. I also appreciate your feedback regarding our flexibility. We pride ourselves in offering efficiency, customization and data integrity. They are three of our core values at ExpensePoint. Thank you for being our client and giving us such great feedback. We appreciate your business. Best wishes, Sherry McKeen- V.P. Global Client Relations

Thelesha G.
Management in USA
Umweltdienstleistungen, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Complete streamline of our expenses

5 vor 10 Monaten

Kommentare: Reduced paperwork and printing and improved efficiency throughout the company.

Vorteile:

We have been struggling to keep track of expenses in a way that doesn't seem like an interruption to our workflow. We previously used paper vouchers for accountability and have now cut our printing by almost 50%. There is a receipt wallet which stores all receipts once upload in real time which is a great feature for employees who work primarily in the field. For busy employees, rights can be granted for an administrator to author their reports. The level of tracking by - user, category and project allows you drill down to get a thorough understanding of spending. The printable reports are very professional-looking. We thought the cost was AMAZING for this level of expense tracking' so affordable compared to their counterparts with less features. We also appreciate that we are able to pre-set what GLs can and cannot be used for expenses which eliminates inaccurate coding of expenses. The landing pages to sign in are refreshing. Last, the customer support was top-notch and unlike that of other software companies we've worked with.

Nachteile:

We haven't found any major features that were lacking. Those we though were an issue were rectified with additional training.

Antwort von ExpensePoint

vor 9 Monaten

Dear Thelesha, Thank you for this amazing review. I am so happy to hear that ExpensePoint is making a positive impact on your day to day business, saving you time, giving you valuable data, and a great result for an affordable price. Kind regards, Sherry McKeen - Vice President - Global Client Relations

Sophie R.
Senior AR & Billing in USA
Marktforschung, 5.001-10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy and Efficient

5 vor 4 Jahren

Vorteile:

We have been using ExpensePoint for a few years now and we have nothing but positive things to say about the software and Team. We recently engaged ExpensePoint for a project to upgrade the way our expenses are uploaded to our financial system. The ExpensePoint team was very helpful throughout the whole process. From listening to what we needed to delivering the upgraded features to the system. We recently rolled this out globally and it is a game changer! The amount of manual data entry we were doing before this project was astronomical. The new process is not only efficient but very simple with just a few clicks of the button. We highly recommend ExpensePoint. Thank you for the continuous support.

Nachteile:

Overall the system is great. One thing that could be updated is adding a search field to the User tab. Having so many users and scrolling through can be a pain. Another update could be to allow more lines to be exported at a time. Currently I believe it is only 5,000 and when running a report for a large category like client entertainment I have to pull it several times to get the full year. Again these are small items but would be nice to have.

Antwort von ExpensePoint

vor 4 Jahren

Dear Sophie, Thank you so much for your great review of ExpensePoint; we really appreciate it. I wanted to make note from your feedback re: Search functionality and also the maximum of 5000 records for export. You will be pleased to know that we are already in the process of adding a search function in the User & Group Manager which will make things much easier for you looking up employee profiles. Also we are going to be expanding our maximum record length for so that you won't have to run multiple reports. Both these enhancements should be rolling out before the end of October. Thank you again for your excellent review and feedback. We are very thankful to have SSI as our client. Kind Regards, Paul Ansloos - Director of Global Sales and Marketing

Song S.
Accounts Payable Coordinator in Kanada
Baumaterial, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Concise and Easy to Use

5 vor 11 Monaten

Vorteile:

-ExpensePoint has a user friendly interface for navigating through different functions needed. -Home page dashboard gives a good overall view about yearly spending by category. -Report search function helps program admin tracking report approval status quickly.

Nachteile:

-Depends on browser and operating systems, sometimes receipts section gets squeezed to size that is not visible. It happens when using Safari on a Mac system. -The mobile app does not have as much accessibility as desktop version - trouble viewing and creating authorized user's credit card reports on mobile app.

Antwort von ExpensePoint

vor 11 Monaten

Hello Song, Thank you for your review. Wow! 10 out of 10 is awesome. I am pleased that you are finding the system user friendly and the reports helpful. Thank you for your feedback about receipts and the mobile app. I will share your comments with Development. Thanks for your review. We appreciate your business. With appreciation, Sherry McKeen VP-Global Client Relations

Mark P.
President in USA
Erneuerbare Energien & Umwelt, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

ExpensePoint Delivers Great Value and Ease of Use

5 letztes Jahr

Kommentare: I had a great experience setting up the platform, getting personal training and my service rep is excellent. Again, I can't emphasize enough the level of personal support you get for such a reasonable price. I'm getting the same support an organization 100 times my size would receive. Great product!

Vorteile:

I have 3 companies that I keep track of expenses for. This is the only product that allowed me to set up custom fields including different companies to track expenses for. I was very impressed with the level of support and attention I get for such a reasonable monthly fee. The desktop and mobile platforms work great and are intuitive to use.

Nachteile:

I have been using the product for a short time and there is nothing I do not like about the platform. The mileage tracker is a great feature but I wish I didn't have to go into my settings to turn it on and off. I don't know if this can be improved or not, but I don't like to have apps running in the background.

Antwort von ExpensePoint

vor 12 Monaten

Dear Mark, Thanks for taking the time to review ExpensePoint. We value our customer's feedback and comments. Thank you for your comment regarding ExpensePoint's capacity to customize. Our aims is to provide an excellent experience. Great software is functionality, but also the support you receive after the purchase. I will be sure to forward your positive review on to our support and implementation teams. Thank you for choosing ExpensePoint as your automated expense reporting solution. Best regards, Sherry McKeen VP-Global Client Relations

Deana A.
Flight Operations Administrator in USA
Luft- & Raumfahrt, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Customer Service!

5 vor 3 Jahren

Kommentare: Expense Point takes the guess work out of expensing the many transactions that come through our company. We have almost 100 credit cards that are used on a regular basis. I am able to take care of all of this by myself with the help of the Expensepoint program. Theresa our account rep is very helpful and always courteous! Thank you!

Vorteile:

If there is something I cannot understand or figure out, our account rep Theresa helps me through it every time! She has come up with some great solutions for issues I have encountered on our end. It is also very easy to understand and navigate for all of our users.

Nachteile:

There should be a help section where you can type in what you need help with to search the database for answers. All I have ever seen are the links to video tutorials.

Antwort von ExpensePoint

vor 3 Jahren

Dear Deana, Thank you for the amazing review of ExpensePoint. We really appreciate your feedback and we are very happy that ExpensePoint is working well for you and your team. Thank you for your feedback on the help feature. I wanted to point out that we are working on an Frequently Asked Questions (FAQ) system that will be built into ExpensePoint. This will allow you to put in a keyword and obtain answers to your questions. I will make sure your support team lets you know when this feature comes available. Thank you for being our client. It is a pleasure for us to serve you. Kind regards, Paul Ansloos - Vice President Global Sales & Marketing

Tracy H.
Accounting Coordinator in Kanada
Psychische Gesundheitsfürsorge, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Fantastic Support

4 vor 3 Jahren

Kommentare: Overall very good experience.

Vorteile:

For the most part it's user friendly. On occasion when we do experience hiccups I know I can rely 100% on their support team - specifically Theresa. She responds quickly to any concerns that I have and will work closely with me or our team to to resolve any issues that may arise.

Nachteile:

The software only allows one receipt per one transactions. For example, a hotel receipt may have accommodation - food - parking on 1 invoice, we like to break these transactions down - however, we cannot tie this 1 invoice to multiple transaction lines.

Antwort von ExpensePoint

vor 3 Jahren

Dear Tracy, Thank you for taking the time to provide a review for ExpensePoint. I am pleased that everything is going well with your program and thank you for your great comments regarding our support. We certainly know how important it is to ensure that our clients receive the support that they need quickly. Thank you for comments about Theresa; I will certainly pass them along to her. Regarding your comments about attaching one receipt to one transaction I will have Theresa reach out to discuss this as we do have a split function that will allow you to split an expense which will then tie back all the splits to one single receipt. Finally, thank you for choosing ExpensePoint and for being our client; we really appreciate it. Kind regards, Paul Ansloos - Vice President - Global Sales & Marketing.

Anas M.
IT Analyst in UK
Logistik & Lieferkette, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Fantastic Software with a great team behind it

5 vor 3 Jahren

Kommentare: Implementation process was great. With the multi currency set up that our regional offices needed, the implementation team helped us find a solution which would work for us specifically.
Post implementation, Expensepoint Support and the Customer Relationship Manager were very helpful in answering queries.

Vorteile:

Great implementation process Easy to set up new departments, GL account etc after Go Live Easy Navigation throughout the system. U Easy to use - our users only needed an hour training session and they were then comfortable enough to use the system on their own. Good Mobile App Administrators have access to most of the system, thus allowing me to resolve issues quickly

Nachteile:

Initially there were some bugs during implementation but they were quickly resolved by Expensepoint Developers. Support hours could be longer as being in London there is a big time difference. However, luckily we did not have to call upon their help too many times.

Antwort von ExpensePoint

vor 2 Jahren

Dear Anas, Thank you for such a favorable review! I am glad to hear that your experience with our Implementation and Support Teams was helpful. Our goal is to provide an expense solution that meets the diverse needs of our clients, so to read that you think ExpensePoint is a fantastic solution with great features, indicates that we are right on target. Thank you for your recommendations around support hours for our international clients. We are working on this. Thanks so much for your business. Sincerely, Sherry McKeen VP-Global Client Relations

Adam d S.
GP Consultant in USA
Verifizierter Nutzer auf LinkedIn
Versicherung, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Exceptional Customer Service and Support

4 vor 3 Jahren

Kommentare: We needed to find ways to capture some indisyncratic data so we could stage 4 different uploads based on the expense report type. Dealing with [SENSITIVE CONTENT HIDDEN] and her team was a dream when we were trying to make significant changes to our EP environment regarding data, report composition and customizations that would allow us or better ease in integrating data. She was extremely responsive and sent us data and reports almost immediately in most cases. She has a great attitude and was very patient with us, explaining things away. Her speed, knowledge and professionalism allowed us to make movement on a project very quickly and ahead of schedule. She is an asset to Expense Point and we really enjoyed working with her on our initiatives. Sincerely, Adam D. Smith
Accounting & GP Consultant Sunz Insurance Company

Vorteile:

Easy to use, simple GUI and immediat repsonse by support staff.

Nachteile:

Wish it could directly integrate with MS Dynamics Great Plains

Antwort von ExpensePoint

vor 2 Jahren

Dear Adam, Thank you for your great review of ExpensePoint. I am pleased to know you enjoyed working with Theresa and her team. They are our support dream team! I know that Theresa loves helping our clients, so it is great to know how she made your implementation easier and timely. I also appreciate your feedback regarding integration with MS Dynamics Great Plains. I have passed this recommendation on to our development team leader. Thank you for being our valued client. We really appreciate your business. Best wishes, Sherry McKeen- V.P. Global Client Relations

Rachelle P.
Senior Finance Executive in Vereinigte Arabische Emirate
Finanzdienstleistungen, 201-500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Best Expense Report Software!

5 vor 3 Jahren

Kommentare: Overall experience with ExpensePoint has been great. Truly the best expenses software I have ever used by far.

Vorteile:

Apart from being a 100% user friendly to both users and admin, what I really like about expensepoint is that it can be customized according to business needs. And when it's customized, it even works like magic! Also, when ExpensePoint team promises you the best customer service, they actually mean it! They're always available to help you anytime, wherever part of the world you may be.

Nachteile:

Limited information displayed for the transactions (description not shown) when viewing the entire report which is a bit difficult when browsing quickly to look for a specific transaction by its description. I would need to open each transaction to see it's full description.

Antwort von ExpensePoint

vor 3 Jahren

Dear Rachelle, Thank you for taking the time to provide your wonderful comments about ExpensePoint. I am very pleased with your overall experience with not only the program but also with our company service and support; it means a lot to us to hear those things from clients. I have also asked your support team to contact you to see if there are better ways for us to expand on the viewing experience when looking at transactions. We are always seeking client feedback to better the program which in turn provides a better user experience for all our clients; Thank you for this feedback. Finally, thank you for choosing ExpensePoint as your employee expense management tool. It is a pleasure to have Deloitte as our customer. Kind regards, Paul Ansloos - Vice President - Global Sales & Marketing

Amy D.
IT Internal Auditor in USA
Versicherung, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great Product and Customer Service!

5 letztes Jahr

Kommentare: The benefits of time, efficiency and electronic approval have been the most rewarding features. The customer service that [SENSITIVE CONTENT HIDDEN] have provided in incomparable with thorough and timely responses - a wonderful experience!!

Vorteile:

We love that the product is so versatile and allows us to customize it as needed. In addition, the ability to move from a paper system to completely electronic with an electronic workflow has resulted in huge time and process efficiencies for our company.

Nachteile:

The only con is the learning curve associated with the admin roles; however when questions arise Customer Service is very knowledgeable and quick to respond.

Antwort von ExpensePoint

letztes Jahr

Dear Amy, Thank you for your amazing review of ExpensePoint. We really appreciate your feedback regarding your experience with our customer service team. I will be passing your review on to them. I am pleased to know you have benefited from the electronic approval process by increased efficiency. Thank you for choosing ExpensePoint as your expense management system. We look forward to providing you with the very best of employee expense report automation for many years to come. Yours truly, Sherry McKeen VP-Global Client Relations

Peter S.
Mid Level Accountant in USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

ExpensePoint

4 vor 7 Jahren

Kommentare: Let me preface this review with the fact that I work for a small non-profit with about 55 employees. ExpensePoint works well as an expense reporting program.
With the help of our customer service rep, I was able to setup our account code structure and approval chain. The account structure requires a sort of high level programing to assign certain departments different account codes and project numbers, etc. I don't come from an IT background, but I know my way around a computer, and I didn't have an issue setting this up with a little help from our customer rep.
Our business assigns project codes to different account codes almost annually, so it can be a challenge to then go into ExpensePoint and change a bunch of the rules so staff can access the correct account codes. They could improve the account code chain setup and make it simpler to edit them. The approval chain will require some tweaking from time to time as the business structure changes, but is much easier to manage than the account structure. We also make use of the credit card integration so that our staff can create credit card expense reports in ExpensePoint. It was a bit of a challenge, but we were finally able to get Visa to give us the correct file type needed, and now it works flawlessly.
We also have the reporting section of the program which allows us to run reports based on almost every input field in an expense report.
ExpensePoint can also be integrated with accounting software, such as Financial Edge. I can't speak to how well that works, as we're still in the process of getting the two programs integrated.
The only major issue we have had is that there is no way to file expense reports when they have been paid/ approved through the system. So, when I go into my account I still have old expense reports from 2012 sitting in my profile. If they could make it so that after the end of the year, every report dated 2014, for example, would go into a folder labeled 2014, it would really streamline the experience. This may be a minor complaint, but it is quite annoying. All in all, I would say that it's a solid program that does what we ask it to.

Antwort von ExpensePoint

vor 7 Jahren

Dear Peter, Thank you for your great and very constructive feedback. Our team have been notified of your suggestions and will look at integrating them into future upgrades of ExpensePoint. Thank you for being our customer. Paul Ansloos Director of Sales and Marketing

Paul M.
VP Finance in USA
Marketing & Werbung, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Recplaced SAP Concur

4 vor 2 Jahren

Kommentare: Very positive experience with the implementation and support team. They are the best. We did run into some bugs but they were quickly addressed and never really impacted our ability top process expense reports in a timely manner.

Vorteile:

Flexibility of implementation. Personal touch of implementation and support. Simpler more intuitive interface. Receipt reading and matching is great.

Nachteile:

Need to have the right type of credit card for automatic upload of transactions. Our small business BofA card needs to be manually downloaded and uploaded.

Antwort von ExpensePoint

vor 2 Jahren

Dear Paul, Thank you for your great review of ExpensePoint. I am pleased that you found value in our customization of implementation and support. I am sorry to hear that your bank does not integrate with the uploading of transactions. If you are interested in switching to a credit card that is compatible ExpensePoint issues a MasterCard that is fully integrated. I will have one of our team members reach out to you. Thank you for being our client. We appreciate your business. Best wishes, Sherry McKeen- V.P. Global Client Relations

Wade E.
Sr Director - Accounting and Office Administration in USA
Non-Profit-Organisation Management, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Expense Point

4 vor 2 Jahren

Kommentare: Great tool for processing expenses and running reports. Charges derived from corporate credit cards are placed in user's profile which assists in creating a more accurate expense report. Employees appreciate the ease of use.

Vorteile:

1) Easy to train employees on usage 2) Virtually eliminates the use of paper 3) Accessible 4) Good report writer 5) Great customer service

Nachteile:

1) Timing out too quickly when idle 2) At times, having to switch browsers to log on

Antwort von ExpensePoint

vor 2 Jahren

Dear Wade, Thank you so much for your amazing review. I am glad that ExpensePoint has been a great tool for your company. It is good to hear that your users have found it easy to learn and use, and that it has made the whole process of expense reporting more efficient. I hope the issue of timing out has resolved, but I will have someone from your tech support team reach out to you. Thanks for your business. Sincerely, Sherry McKeen VP-Global Client Relations

Patrick T.
COO in USA
Computer-Software, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great Service team, flexibility for any reports you need

5 vor 3 Jahren

Kommentare: Every company has its unique requirement on process and reporting. ExpensePoint service team can always make it happen for you. People are comparing UI of expense reporting between vendors when find a system. I don't really see much differences on UI between vendors. The reporting and date transferring to finance system are much more important from my experience. It would be a nightmare if I don't have a full service team to back me up.

Vorteile:

Be able to generate any kind of reports needed for management and finance. Flexible design on approval process setting. Strong and Friendly service team back you up for all technical needs.

Nachteile:

Exchange rate set by the system might not be the same as the rate used by bank at the time wire the payment to oversea employees. This is inconvenient only if you have remote employees from overseas.

Antwort von ExpensePoint

vor 3 Jahren

Dear Patrick, Thank you for your very positive comments on ExpensePoint. I especially appreciate your remarks about our Service team. In my opinion, having a great experience any software can be very quickly decided on by the support you receive after the purchase, so I thank you for these comments and I will be sure to forward them on to our team. Thank you also for choosing ExpensePoint as your automated expense reporting solution. Kind regards, Paul Ansloos Vice President - Sales & Marketing

Molly W.
Accounting in USA
Medizinische Geräte, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Expense Point saves time

5 vor 3 Jahren

Kommentare: The customer service that we have received has been excellent. Questions have been answered in a timely fashion and screen shots of our system provided to explain an issue or fix were appreciated.

Vorteile:

We decided to utilize the Expense Point Mastercard for ease of downloading transactions directly into Expense Reports in Expense Point. No more questions of actual charges hitting the credit card - tips added incorrectly, forgotten charges, or guessing. Staff simply categorizes entries that need to be categorized and attach receipts - saving time. We then upload a file from EP into our Accounting software.

Nachteile:

Sometimes, it seems that pulling reports is cumbersome and still figuring out potential duplicate entries from learning curve of manual versus automated entry of transactions.

Antwort von ExpensePoint

vor 3 Jahren

Dear Molly, Thank you for your great review of ExpensePoint. We really appreciate your feedback and your comments about pulling reports. We do have an analysis report that you can run to determine if there are any duplicate entries. One of our team members will be sure to reach out to you to show you this report and also to walk you through the Analysis Manager area more. Thank you for being our client. Kind regards, Paul Ansloos - V.P. Global Sales & Marketing