Nutzerbewertungen filtern (14)
Maria eugenia V.
CARS+ helped us to professionalize and order our operations
We have achieved with CARS+ have in the same system all the information required about our car rental service: customer data, vehicles, maintenance, sales, etc ... It is very important to have this information when making an analysis of the performance of our business.
Sometimes we need different information that is segmented in different menus and we can not put together our own unified report, we have to do several and put together the report or we must request an IQ
A love hate relationship
While there is still plenty to develop and improve, I have worked with many other systems over the years and I can easily say that Cars+ is the best one out there. It ticks the big boxes like availability management, fleet management and user management and while not perfect and pretty slow, the rate upload system via XML is better than most systems out there.
But it needs a new angle, a new vision and it needs to step in the 21st century. The car rental industry is not very dynamic - we all know that - but times are changing. And eventually if improvements don't happen fast enough, someone else will come in.
I think we all have a love hate relationship with Cars+ as sometimes limitations do frustrate us.
Their support is really good, great people and fast replied. Special thanks to [SENSITIVE CONTENT HIDDEN] who are always super helpful and willing to find a solution for us :)
It's the only system out there that understands availability, and that's the most important thing we do! Ops wise, the user management system is fantastic.
All the limitations. It is quite hard to do anything outside the box although [SENSITIVE CONTENT HIDDEN] and the XML team in the UK have been really helpful sorting things out for us. The reporting is not great as not a lot can be exported.
Fast support but development is stucked in stone age :(
Kommentare: Mosty problems but we dont have other options :)
Its support... cyberquery is also nice addition ... and i lack something else to put as Pros and I need 100 chars to type in this box
UI, optimisation, ease of use, old school input method, no development, no input for documents or to connect DMS... shame as it have great support and its stucked :(
Antwort von Thermeon
vor 4 Jahren
Dear Luka, Thank you for posting a review. Firstly, please allow me to apologise on behalf of everyone at Thermeon. As you know,we have a massive amount of industry knowledge and experience and as you highlighted, our support team is second to none. We love what we do and we want all our Clients to experience that exceptional support and service, so it hurts when we fall short of your expectations. We understand your experience of ¿CARS+¿ is not of the quality you expect. We are aware that your development requests have not met your expectation and we are working to address this. We want this to be the exception and we won't allow for a repeat of this situation. We can't fix the past, but you have my personal commitment that we will find ways to improve the way we serve you. I will be in contact with you this week to discuss these issues and find a way forward. Until then, please again accept my most sincere apologies on behalf of everyone on the team. Thank you Matilda Walsh
Their Team is great (Sales & Support), but it is hard to use the Reports in Excel.
Their customer support and Sales are wonderful, they are very helpful and they answer really fast. There are lots of reports (although they are difficult to export and get what you need).
It is really difficult to export Reports to Excel and get the information that you need, it is difficult to cross the Data. Sometimes you need data from two different reports but it is hard to cross both. The format is not friendly.
Most powerful system ever seen
Kommentare: Outstanding procut, outstanding service, super nice staff.
I love most the logic and process CARS+ is using. It is so well thought and help you to run your business in the most efficient and correct way.
Webplan not flexible enough, can not view from the end of one month to the beginning of the other month. Also Frontdesk has too many bugs, not able to use. But that is not an issue really as we prefer to use CARS+.
Worked well with our inventory and vehicles
Not in our budget for inventory overhead
The Most Powerful Tool in car rental business. You can setup it totally customized to fit your needs
- XML integration with most of the brokers (RentalCars, AutoEurope, CarTrawler, BookingGroup, Expedia, etc) - millions of set up options for rate variations, reporting, fleet planning - ability to extract raw data
- no Android App - no connection of taking phots at pick up (check out) with rental agreement through app
Easy, efficient and cost effective system / support.
Strong controls around the operational part of the business, fleet planning, asset management , rate management, all very good and easy to use.
to many reports, some give same data / result, maybe the reports could be consolidated, a lot of reports toy can run and reach the same or similar result
WE AT HERTZ-PERU HAVE BEEN WORKING WITH CARS+INTERNET FOR ABOUT 15 YEARS AND IT HAS BEEN GREAT
Kommentare: control on every aspect of the rental car business
VERSATILITY, ONCE YOU LEARN TO USE IT AND KNOW ALL THE CAPABILITIES IT BECOMES PART OF YOUR RENTAL BUSINESS. SPECIALLY IS FAST AND RELIABLE.
PROBABLY THAT IT TAKES AWHILE TO LEARN ALL THE FEATURES BUT THE SUPPORT IS GREAT I CANT FIND ANYTHING ELSE .
Betty j H.
BEST DECISION THE COMPANY EVERY MADE
THE SUPPORT SYSTEM IS ONE OF ITS KIND. ALWAYS WILLING TO HELP. NO PROBLEM IS TO SMALL FOR THEM TO TAKE TIME OUT TO SOLVE
Since more than 10 years we are working with thermeon supporting our operations in rental vehicles
Kommentare: Fast system, variety of reports, support handling
There's a lot of options to manage in the right way all the different areas that involve the vehicle rentals, like opening and closing contracts, diferent types of reports in order to handle our bussines correctly; and so many options more
A web based system will be helpfull in the future in order to be updated against others system in the market
Very good software!
What I like most on Cars+ is the security and confidence that its give to us, 100% of time working properly!
The thing that they could have better would be the interface, sometimes is not the best fit for training new staff.
It has been very challenging but at the same time rewarding.
Kommentare: Improve rental process and negotiations and set up with clients. Allow us to have a better technological platform and helps us get better and more immediate business.
It is very efficient and straight forward once all data has been entered and set up. We definitely see it as a great tool to improve our commercial relationships and negotiations with clients. It will maximize our services and products to get better revenue and offer better customer service at all levels.
It would be good to have trainers in Spanish that understand our LATAM complexity market in source US and EU.
Great system which caters for all aspects of the car rental industry
We've been using Thermeons cars+ systems for over 15 years for rental collection and returns at all our car rental operations nationally. Implementation is always very straightforward when we open a new location. Training and support is fantastic, with a local team of experts only a phone call away.
As our company has grown, so has our system requirements, and Thermeon have always been able cater to our needs, where it be large scale programming changes, or development of new innovative technologies, they have always kept us in line if not ahead of our competitors.