PatientNow Erfahrungen

Patient Now Review

Kommentare: Everyone is friendly and responsive and ready to help. I would like to see quicker updates.

Vorteile:

The PatientNow program is an excellent practice management system for a cosmetic practice. There are a few flaws, but I have found the developers and help desk to be really open to feedback. My only wish… quicker solutions. The program is solid from a marketing prospective, it features a drip marketing component that is correspondent to the patient’s procedure of interest or in the patient’s pathway of their treatment(s) they have selected. This is excellent in terms of focused marketing efforts, and segment marketing. Being able to segment market to those patients interested in a particular service/procedure that they have expressed interest in means higher open rates on emails, more visibility and better patient engagement because you are able to address patient’s concerns specific to their interest. The program is 95% user friendly and intuitive. It is easy for everyone from the front desk to medical personnel to use. For the most part the program is able to arm administrators and physicians with what they need to have schedules, reports and other business items accurate with a few very minor details I will mention in the “the least liked about the software section”. Speaking to the marketing end, it is amazing to custom emails for each procedure and each step of the process for a procedure as it relates and corresponds with an appointment. Meaning it is great to email patients about their upcoming procedure or appointment automatically.

Nachteile:

As stated in “pros” section of the survey the marketing component “treatment pathways” is dynamic way to communicate with patients without having to remember to follow up or to create emails. Emails can essentially be launched daily to hundreds of different patients for the treatments they are interested in. This again is great! The issue is the program is not HTLM friendly so sending professional branded materials is not an option. You are really forced to piece together emails that looked pieced together or you can type generic emails – not good for a luxury practice or product. Reports are okay, it does take some maneuvering and comparing to have things balanced in terms of commissions, end of day, AR etc. More custom reporting should be available and the response to custom request varies based on their other prioritized projects. Reports are mathematical and should always balance regardless… 1 + 1 is always 2. Scheduling is easy, but I believe could be easier. Viewing a patient’s schedule history should be the easiest function of the system, it is not. It is not hard, but it is not efficient for the people who have the hardest job in a practice which is the front desk. Inventory is trash in equals trash out - meaning there is too much opportunity for mistakes. This can be an area of too many opportunities for potential loss… the program should have a better on order, received control mechanism. We are still waiting on the cloud version, like an APP

Overall Really Great!

Kommentare: Envision has been excellent to work with and the customer service is superb. As a start-up company it was pretty simple to get everything set up and going.

Vorteile:

It has bundled most everything needed into one package and is pretty user-friendly.

Nachteile:

The charting aspect still isn't perfect but much better. Also the client images would be nice if you could take the picture in the software that had a grid to help keep pictures consistent.

Working Smarter with Patient Now

Kommentare: As a Patient Care Coordinator, I find Patient Now streamlines all of my needs from efficient scheduling and communication to accessing accurate health care records.

Vorteile:

Very user friendly! The best EMR for a cosmetic practice. You can easily document all treatments provided and put together professional quotes/future treatment plans. Superb tech support. Someone is always there to help you.

Nachteile:

Difficult to utilize the medication menu. Not all meds are available and there is no way to add medications on your own.

Very Disappointed- Oversold packages which do not work and they will not reverse the contract for these. e

Vorteile:

At the moment, very disappointed. Would not recommend.

Nachteile:

We were sold packages that do not work with our large clinic and were basically overcharged and over sold. Very disappointed.

Let Patient Now Bring the Patients to You

Kommentare: Great team to work with, attentive to the specific needs of the practice and is a leader in what they do in terms of SEO and website management for our practice.

Vorteile:

Patient Now has helped us create fully functional website that allows patients to find us and interact with us. The site also allows patients to send us direct requests for services which has increased our volume and built up our client base. They have done a great job managing our SEO and communicates well with our practice to determine what our needs are and then help drive patients to us based on our needs.

Nachteile:

The cost can be somewhat prohibitive especially for a smaller practice with limited resources.

Review 8/23

Vorteile:

Texting capability and amount of providers.

Nachteile:

VERY SLOW. Reports are not where they need to be either.

Process Improvements Needed

Kommentare: It has been ok. Programmers could make improvements to help streamline process's for users.

Vorteile:

Patient info mostly all in one place. Versatile in that you can create reports from a PMS.

Nachteile:

Some workflows need to be improved. Such as adding spell check to txt messaging/document creation. Also, the inability to refer back to a patient record when you are creating a txt or document, can be frustrating because you have to copy and paste and then return back to the txt/document and paste it back. Also, ease of finding where the templates are located is quite difficult because there is no search feature.

Streamlined Processes with PatientNow's All-in-One Platform

Kommentare: I appreciate that PatientNow offers a wide range of functionalities all in one platform. The seamless data transfer between their different programs significantly streamlines our processes, reducing the need for manual work.

Vorteile:

The integration of an EHR with, photo management, electronic consent, and marketing software.

Nachteile:

It lacks the capability to split screen.

Learn something new everyday.

Kommentare: Overall now that we have been using the program for a few years I am much better with it but there is still so much to learn.

Vorteile:

I like the ability to customize the documents to fit our needs.

Nachteile:

I did not like the difficulty is getting started with the set up. I did not likenot having a representative come into our office to help.

PatientNow User!!

Vorteile:

I love being able to toggle through scheduling patients, looking at medical records, notes, photos and more all in one program!

Nachteile:

Does have unexpected errors more often than we would like!

New user but would still recommend

Kommentare: Overall, I’m very happy we made the switch. The benefits outweigh the cons and the addition of having the marketing emails and texts within the program make it very easy to reach your guests.

Vorteile:

I like the cloud based feature. It makes having multiple locations much easier.

Nachteile:

Employee scheduling is a nightmare. They make it way too difficult. And the sales reports need to be expandable so that you can see how envision came to that total.

Streamlined Software

Kommentare: Pretty good! Love all the functionality and treatment pathways! Setup is a bit difficult if you opt to do it yoursef (I'd recommend having PatientNow do the setup for you instead). Can be a little buggy sometimes but tech support is very responsive and helpful, as is their dev team.

Vorteile:

PatientNow makes it easy to automate and streamline workflows and patient care. Cuts down on the time all processes take allowing more time for other tasks.

Nachteile:

The system seems to be a bit buggy here and there.

Great system for a cash based aesthetic practice

Kommentare: Overall, great software product at an excellent price. Customer support has been great too, so I would highly recommend this to others.

Vorteile:

The software has addressed key work flow requirements in aesthetic practices. It has very helpful templates already included and making your own custom templates is very easy. Now that our practice has had it for some time we have started looking at the analytics that the software offers. Finally, text and email marketing is included which means we do not have to pay another vendor to do it or enter emails/phone numbers on another platform.

Nachteile:

I wish the software interface was more streamlined. When I say this, I am specifically referring to the small boxes and colors.

Patient Now Review

Kommentare: THe software is OK. Its not very user friendly. I find that staffing adequate at PATient Now adequate but not outstanding. I find it annoying that at least 3 times a year our calls are returned after our hours and often times 2 days after the call is made.

Vorteile:

Computer based, multiple machines can run. I like the Electronic Prescription Module. I like the scheduler. I like the ease of document template use and writing encounter notes. I dont like its integration with MIRROR software as it is too slow.

Nachteile:

Dont like the report generator. It is unable to save the "steps" to generate a particular report so that everytime a report of a particular type that needs to be run, we must go through all the steps to run it. It is cumbersome and not time efficient. I purchased a Microsoft tablet to use with this software and it is quite cumbersome and dont use it. IT is too slow. I have all the latest and greatest wifi but still too slow. I think the integration of WORD DOCUMENTS with this software needs to be upgraded. One can input a .RTF file to the template manager but it would be easier if the software recognized microsoft word documents. It does seem to hande pdfs a bit but not jpegs. I would like to have easier input of jpegs. I have inputted several jpegs for use in the clinical information section with injectables but the software is not very robust. There needs to be changes in the Injectables ares. The drop downs for specific injectables do not pertain to that particular injectable. I dont remember off the bat which injectables there were not appropriate dosage or amount injected.

Do not recommend

Kommentare: horrible, would not recommend them to anyone, the customer support is awful, and they do not care that you are trying to run a business and need the funds from the services you have provided to function and run

Vorteile:

None, would not recommend this company to anyone

Nachteile:

everything, their support is awful. I switched my bank accounts to which my transactions would be deposited into on July 1, 2024. I received my deposits into the new account with no issues until July 16th, when they put my account on "hold" to "further verify the account". I sent in an entire months' worth of bank statements for the account, they said this was not sufficient since it did not have the routing # on it, I then provided a voided check, this too was not sufficient to them since they said the business name on the check (the company LLC) did not match the patient on my patient now account (which is my DBA) we are not 10 days into this mess with me not receiving a single deposit from them and multiple calls, unanswered emails has not gotten us anywhere

Patient Now Good & Bad

Kommentare: Overall it's fair. We finally have a trainer who is fantastic. She has helped us tremendously. The guys in support, for the most part, are very helpful but getting through to them sometimes is difficult.

Vorteile:

I think the recent upgrade to include memberships and referral programs was a good one. It has made managing our membership program so much easier! I know can quickly look to see which patients' plans are expiring and quickly send them an email to renew. I can also add in the promotions and discounts so there is no more manual calculations done at the front desk.

Nachteile:

The financial reporting still needs to be buffed up. In order to get the data I need, I have to run a report, download it to Excel, format it so that I can create pivot tables and then run the pivot tables. It's a lot of work. The schedule also needs to be improved. They have said for years that it's "on their list" but I've been hearing that since 2013.

PatientNow technology and ease of use supersedes our expectations

Kommentare: In our medical practice it is crucial to have a dependable and user friendly EMR system and we have been using 10+ years without any issues. The overall support has been very well and if the support staff cannot assist they will find someone that can. One of the best things is that it is not on the Cloud.

Vorteile:

Easily can use of and train for PatientNow. Appreciate that support team accepts recommendations to adding reports. Support staff has been very good since we have been using it (10+ years)

Nachteile:

Would like to able to customize reports more to our needs.

PatientNOW Cloud

Kommentare: I have been a user of PatientNOW for 7 plus years now. We have always received wonderful support from the trainers, managers and support team. However, I wanted to share the most current experience that sparked this review. A couple of weeks ago I contacted sales to hear about moving our current server based PatientNOW over to PatientNOW cloud. As our server is older and will no longer be supported by Microsoft in January of 2020. I spoke [SENSITIVE CONTENT HIDDEN] who was very knowledgeable and was able to get all my questions answered and the information sent over to me quickly. I wasn't quite ready to switch over yet until... a few days later when our 2008 windows server had a failed hard drive. Not wanting to replace the hard ware in the server since I knew we were going to do upgrade soon. I called [SENSITIVE CONTENT HIDDEN] back on a Friday in the mid-morning. Telling him my situation and asking how soon can we make this switch to the cloud as I was fearful the other two hard drives were about to go as well. [SENSITIVE CONTENT HIDDEN] started the process. [SENSITIVE CONTENT HIDDEN] called me later that afternoon telling me the process and his team went to work. Now I sit here, the following Friday completely switched over to the cloud based PatientNOW and Zinsser Plastic Surgery had NO downtime. The switch was flawless thanks to the team at PatientNOW.

Vorteile:

The lay out. Once you understand the basic workings of the software is very easy to get around.

Nachteile:

I have a hard time creating the templates, however they trainers are always willing to help.

Great Product

Kommentare: Over all I would recommend this product to anyone. I do think it takes a little coaching at first to understand how to use the software but it is very helpful to pull reports and to help us track patient turn around. It is nice to be able to pre saved quotes so it reduces the amount of time a patient is waiting on me.

Vorteile:

It helps us keep up with tracking our patients conversion rates.

Nachteile:

I don't like that we have to give so much detail to generate a report. We have to create a new category for every procedure if that procedure requires a revision. We thought we had it down to where we could pull from a discounts report but we actually had to go in and create a revision category for all procedures to acquire accurate data.

Found PN and won’t go back

Kommentare: Best EMR I have found and the fact that you get to talk to an actual person when you need help is priceless! My practice sired to the next level after launching PatientNow

Vorteile:

Really like the POS and EMR. Very smith and you’re never locked in to one area of the program. The customer service is by far the best part of this software.

Nachteile:

I don’t like that you are not notified books someone books on line and the fact that consents are not auto assigned based on to the procedure for client to sign prior to appointment

Customer service starts off strong and then they are virtually non-existent

Kommentare: patient scheduling works great

Nachteile:

So lets just consider one report (how much botox did I do last year?) Running this report gave me the answer of 6 patients. HA! Maybe 6 an hour! each time I run the report it gives me a different answer. I shut it down and reboot...same problem. This issue is consistent with many reports,but not all of them. Called support multiple times...no answer and no follow up. In patient charting, there is no duel screen available so I have to close the encounter and open labs, look at labs, close, then open encounter.......maddening! I KNOW no EMR is perfect, but this is the least user friendly one I have worked with (my surgery centers and hospitals use other EMR's so I am quite proficient and adaptable). SO I inform them I not longer wish to use PatientNOW, via email. WOW! They responded quickly to THIS, informing me that I have an extended contract and I must continue paying. I didn't even mention their money back guarantee, but I will NOW that I have to get attorneys involved. I could go on and on, but I hope this provides enough insight to keep other physicians from getting involved with this company. If it worked properly, I would certainly not go through the hassle of transferring all this data to a new EHR.

Pretty unhappy with my experience.

Kommentare: I spent a fortune purchasing this software and basically only use it as a scheduler. There are parts of the software that are poorly thought out and the company has never addressed these issues. And after purchasing the full product they are now migrating to a cloud-based platform and have no regard for the fact that I purchased their software outright, and have paid for support monthly for years.

Vorteile:

It’s programmability and it’s full feature set.

Nachteile:

Lack of true support to ever get it properly Implemented

Good concept needing better functionality and speed

Kommentare: The owner is visionary. The concepts are great. It could be more user friendly. See above.

Vorteile:

I bought this because of the patient engagement and retention features. It was okay until it became cloud based. It has good potential but it requires the support team to implement or change pathways.

Nachteile:

The cloud based version. It is so slow it is actually disruptive to our day. Seems thing to disappear or drop off. The features that were supposed to be present in the cloud, and why we switched before we had to are not there, eg memberships and the ability to ACH their monthly payments. They supposedly have an iPad version that will help in the rooms but we haven’t gotten it up and running yet. You cannot just switch from one user to another without the whole program rebooting again and my assistants follow me rather than staying in the same room. Customer service is responsive but we are all very frustrated at the moment.

Online Booking and Other Functions that don't work like they should

Kommentare: The text reminders are really great. Also the pathways are good. They are a little complex but seem to work to get patients back in the door. I think once a quarter a trainer should go through them with their accounts as when things change etc. things can get messed up. Or they add new services and a pathway never gets created or gets created poorly.

Vorteile:

Scheduling on this software is very easy. Creating invoices is also simple.

Nachteile:

The online booking. There is no way for the patient to reschedule so they end up just booking multiple spots. Also, I wish there was a way to guarantee the booking with a credit card as so many people make appointments and don't show. Also, I wish when you selected a provider, the drop down for services only put what that provider is able to do. Many people are searching providers for the wrong services. Also, a schedule marking for patients that have done paperwork online. And it should prompt them to do this when booking.

PatientNow

Kommentare: Our original practice manager was so helpful in getting us set up and continued to offer personal support to us. Now we use the generic help desk and have not been able to resolve some issues or are told that they may be considered for the next update

Vorteile:

PatientNow has EMR, scheduling, inventory, finances, and reports all in one place.

Nachteile:

It is not intuitive for how to use, so everything must be taught by support staff.