Wir helfen Unternehmen seit 17 Jahren,
bessere Software zu finden
Über Insight
Salon-Management-System mit Fokus auf Kundenservice. Die Software soll dir und deinem Salon helfen, dich zu organisieren, Zeit zu sparen und den Umsatz zu steigern.
We really love online booking. I also love that we are hosted and get all the tech support when we need it.
Difficult to use, difficult to learn, terrible customer support, very little training or assistance with set-up. Lots of reports, however, most of them are pretty useless.
Nutzerbewertungen filtern (137)
Nutzung
Sortieren nach
Nutzerbewertungen filtern (137)
Love love insite
Kommentare: Customer service is fantastic ! Anytime I need help they're always so helpful, friendly and never condescending. A special thanks to Tara Woleben, who was so gracious with me!
Vorteile:
Everyday ease. Great customer service
Nachteile:
Features that seem too complicated. Whish someone could personally come down to explain
Antwort von Syntec Business Systems
vor 8 Jahren
Buffie, Thanks for the review. While it would be nice to be able to personally visit every one of our clients to show them all the features, that might get a little expensive and time consuming. However, our support staff can log in to your computer over the internet and show you any of the features you are confused about to ensure that you are able to fully utilize the software and reap all the benefits. Just call customer support whenever you have some free time and they can go through it with you.
Very easy to use
Kommentare:
I love the ease of reports and download to quickbooks for simplified bookkeeping process. The online booking is excellent for customer convenience and retention. Some suggestions for improved performance are: #1. On line cancelation notifications so that stylists are made aware of schedule openings due to on line cancellations.
#2. Individual Employee specific service selections that can and cannot be booked using on line booking system.
Vorteile:
On line booking, download to quickbooks,
Nachteile:
Can't personalize the system, not really user friendly for hair salon with chair renters that have individual prices and services offered. On line booking system should have a notification tab to advise of a cancellation just as it does for an online appointment booked.
Antwort von Syntec Business Systems
vor 8 Jahren
Suzanne, I believe that most if not all of your concerns can be taken care of in the software already. Your best bet is to call customer service at 1-800-805-4532 and ask about the best way to handle these things and they can work with you to personalize your copy to work the way you want with your renters and the online booking and cancellations.
Our thoughts and suggestions
Kommentare:
Time factoring is a major concern to the user, if you have several clients waiting, this system is not efficient in that area.
When working, the SMS system is great, but we have had several occasions when there have been glitches with this. (this means lost business to us)
Customer service has been helpful, and eventually problems are solved, but, this too can take a while, interrupting our business operations.
Unfortunately the glitches are occurring to frequently, especially after you perform an upgrade.
Below are a few suggestions that I hope can be reviewed/implemented
1. We have found it frustrating that we can not highlight a clients multiple treatments booked, & move them as a group.
2. Having an easier process to see if, and to put someone on 'ACCOUNT' or 'IN CREDIT', would be of help.
3. Highlighting money owed in red (for example) would be helpful. Even highlight money in credit in green (for example)
4. Being able to click and drag an appointment to another operator without having to go to the "confirm appointment screen" and change name would be a good timesaver.
5. Being able to shrink or stretch an appointment with out going to the "Confirm appointment screen"
6. End of night, when completing the "Stop & Cash out" step and then entered the money on the next page, if "Save" is pressed do a second option to "Print". . (there is no back button process that I can find)
7. In the "Payment/Receipting" invoice screen, if doing a % discount of eg 4 of 6 items, being able to Highlight/tick each discounted item, then put a group % discount through, leaving the other 2 at set price.
8. When 'Receipting' a service, and then adding a 'series' at that point, having the option to use the 'service' of that day would be very helpful. (so a second invoice is not having to be done)
Antwort von Syntec Business Systems
vor 10 Jahren
Tara & Sharon, First of all thank you for taking the time to provide a thorough list of suggestions. I am hoping we can coax a better rating out of you based on the fact that many of the things that you are asking for have been part of Insight for years. A couple of things we definitely don't yet do, and things like "an easier process..." are always a little subjective. However, I think that some time spent with a support rep will help you to be able to do many of those things you are asking for that you might not realize how to do yet. I am going to have a support rep contact you to go over your list and have them show you the things you can already do and clarify the rest so our developers can consider building them into an upcoming release. We are always looking for client feedback to improve the Insight program for everyone.
Insight has been a great software change for our salon. It is keeping us more organized! thank you!
Kommentare: My inventory and sales are more organized, it has helped train my clients with the world of "online" - its a step up for us to send out email confirms and not phone calls... Tech support is always there to answer my questions and I really appreciate that! Hoping the phone app gets improvements to prevent crashing, otherwise, we are happy with Insight!
Vorteile:
We like the ability to pull multiple reports, and the detail in which you can record items. Customer Support has always been very helpful and I appreciate that tremendously!
Nachteile:
The frequency in which the app crashes...too often! The only other con would be that you have to bundle so many add ons....we would love to use text messages, and have multiple log ins...but that in addition to growing our team would more than double our price.
Antwort von Syntec Business Systems
vor 7 Jahren
Thanks for the review, Brittanee! Please give our Support Team a call at 1-800-805-4532 so we can look into the trouble you're having with the mobile app. Also, we recently announced "Insight Deluxe Cloud" which includes text messages with your monthly subscription. Check it out on our website!
Excellent Salon Software
Kommentare: The software is feature rich but most importantly (coming from an IT background myself), the support is absolutely the best! It can be a little "clicky" esp in Reports, but I am very happy overall.
Vorteile:
It does what I need, is fairly intuitive, and is feature rich.
Nachteile:
Reports, which I use quite a bit, is a little clicky, especially when printing. I wish there was a way to regulate all the confirmations when printing and just be able to click once for things (i.e. selecting a Stylist). Also, sometimes I have to hunt for things (i.e. confirming the appointment for an online booking).
Antwort von Syntec Business Systems
vor 8 Jahren
Thanks for the review, Bill! We'll take your suggestions into consideration as we continue to optimize the user experience.
Working through an apple can have it's challenges
Kommentare: I find sometimes the cloud version is extremely slow lately which makes it frustrating on occasion. I also find there is extreme wait times for support when calling sometimes. I know this tends to be the norm for most support numbers however; I found it much faster when I first signed on with Insight than lately. I find there is also some issue when using apple with Insight. Challenges hooking up to certain hardware. The cloud version didn't even allow me to use my barcode scanner anymore. Super frustrating. Overall Ok value for the price but definitely lacks some of the seamlessness other companies have. If I were to expand, I'd likely shop around.
Vorteile:
Email reminders
Nachteile:
The inability to use seamlessly with any Mac product with the exception of the iPhone App.
Good to not have monthly fees
Kommentare:
I enjoy using insight. It is very easy for my employees to nativagate. If there is ever something that we can't do we can always contact them and they will walk us through using new functions.
My favorite part is owning the software and not having to pay a monthly fee.
Vorteile:
The ease of the layout. Auto Responders
Nachteile:
Tips are not incorporated into the credit card forms. We have to ask prior to completing the purchase.
Antwort von Syntec Business Systems
vor 8 Jahren
Thank you for your review. The new EMV (chip & pin) card payments allow for your client to select the tips (% or $) on the actual pin pad device at the time of the transaction so you will no longer need to ask. You can contact us or your processing company to upgrade your payment processing to the EMV standard at any time.
Love this product
Kommentare: I have been using Syntec for almost 10 years (back when it was called Insight) anytime I've called customer support if they don't answer the phone right away they are quick to get back with you and take care of your problem. We did beta testing with them when they were developing the software and called fairly often and not one time where we disappointed. I think that says a lot for a company. The only time I ever have to call in now is when I can't figure something out the program works for me seamlessly. The program also offers a ton of features for what I feel is a fantastic price!
Vorteile:
The price and how easy it is to use.
Nachteile:
I would have to say if there's something about this product I don't like I haven't found it yet.
Have been using Insight for years, as a staff member and now a salon owner!
Vorteile:
Easy to use and keeps track of all my book keeping and inventory. I like how I can segment all my products and services.
Nachteile:
The cloud version sometimes has a black-out, which is annoying, but is very rare. Not a big fan of the phone/table app, as it doesn't allow easy touchscreen access
Antwort von Syntec Business Systems
vor 7 Jahren
Thanks for the review, Hannah! As you mentioned, any outages are very rare. Our uptime is above 99.95% but we're working to improve on that further. In regards to the mobile apps, please contact our Support team (1-800-805-4532) so we can resolve any issues you may be having and to make any adjustments to improve the experience.
I have had Insight for years now and love it!
Vorteile:
I like the ease of use and that all of the stylists are able to book appointments from their phones!
Nachteile:
I don't like how much it costs for text reminders to clients. We are a small salon with independent stylists.
Antwort von Syntec Business Systems
vor 7 Jahren
Thanks for the feedback, Amy! As we offer true, two-way text messaging (not simply email-to-text), there is a cost for sending SMS. Depending on how many text messages you wish to send, our Insight Deluxe Cloud plan may be a good option as it includes a monthly SMS bundle.
slow ,too many clicks,not clear
Kommentare: NONE!
Nachteile:
Nothing. This program needs an upgrade urgently.Dealing with customer service in the States....need i say more. Plus for Canadians its in US DOLLARS.
Antwort von Syntec Business Systems
vor 7 Jahren
Tal, Perhaps you should check your facts before posting. The software is being constantly upgraded and if you are referring to the "look and feel" you have the ability to customize the appearance to look any way you want it to (something none of our competitors offer). While we do have offices in the USA, we have our customer support offices in Edmonton AB Canada and our sales office in Richmond VA. So, when you call for support you are talking to Canadians. Lastly, you have been billed your monthly subscription fees since Sept 2016 in Canadian funds not US Dollars as you claim. We appreciate that clients are free to have an opinion however yours is based on the fact that you told us yesterday that you were going bankrupt and told our staff member to go "eff herself." Please grow up and behave like an adult.
Love using Insight for my business. Keeps everything organized and makes my scheduling so easy.
Vorteile:
I love that it keeps track of all my sales/purchasing, in essence, does my"books". So at tax time I can just print off a few pages and bring them to my accountant and done. Also love that I can put my client records in the system, and that it keeps track of client purchases so I can back and see what they've purchased when they've forgotten what kind of product they usually use.
Antwort von Syntec Business Systems
vor 7 Jahren
Thanks for the review, Eva!
Everything you need. Works great! Tons of options!
Kommentare: Scheduling is easy.
Vorteile:
I love there is so many options, I've used it for almost 5 years and still finding new things to do with it.
Nachteile:
I wish the texting reminders options were better, not a huge fan of having to buy the "tokens" for each text.
Antwort von Syntec Business Systems
vor 7 Jahren
Thanks for the kind words, Tiffany! We recently introduced Insight Deluxe Cloud which includes a monthly allotment of text messaging credits. Give our Sales Team a call (1-888-919-5841) for details and pricing.
Big or small, Insight works for you!
Kommentare: Insight is the 2nd salon software that I have ever purchased and used. The scheduling and record keeping are very easy to use, and records are fast and simple to pull up. As a single chair renter, I no longer use all of the options available to me, but I like knowing that they are there. Tech support is always responsive and helpful!
Vorteile:
Easy to use, Insight just a call away
Nachteile:
The error message bug regarding processing emails. Not a big problem, just annoying
Details Studio
Kommentare: We are just having problems with the phone app. I wasn't able to log in for over a week. Very frustrating when paying for it.
Vorteile:
Being able to book from my phone and all the great reports
Nachteile:
It not working properly
Antwort von Syntec Business Systems
vor 8 Jahren
Thanks for your feedback, Sheri. We released a significant update for our Phone and Tablet Apps since you called regarding issues with the app. If you are still encountering any problems with it, please give our Support team a call at 1-800-805-4532.
I've used this software for cleaning to see to ten years. Couldn't imagine running my business without it
Vorteile:
It is so easy to navigate.I can keep windows open incase I get interrupted and can return to what I was working on.
Nachteile:
I wish it would display ALL the future appointments a client has on the confirmation page. It would greatly help me to realize mistakes I've made on my schedule.
Antwort von Syntec Business Systems
vor 7 Jahren
Thanks for the feedback, Donald! We're always looking to improve the user experience.
Great software
Kommentare: We've been using Insight for almost 6 years now and just recently switched to the cloud based system and it works wonderfully. We were able to add a second location with ease.
Vorteile:
overall easy to use
Nachteile:
There are a few small things that are difficult to get around sometimes like not being able to schedule the same employee to work two different shifts between our two locations on the same day.
Our overall experience is good with Insight. I have nothing to compare to but really satisfied.
Vorteile:
We really love online booking. I also love that we are hosted and get all the tech support when we need it.
Nachteile:
When there are glitches every now and then and things don't operate smoothly. We have had online booking appts. Not show up in our schedules. Has happened about three times.
Antwort von Syntec Business Systems
vor 7 Jahren
Thanks for the review, Gretchen!
Highly Recommend
Kommentare: The Support Team Is Fantastic. The Company Is Always Adding And Improving Features. They Even Poll For New Ideas And Needs With The Software. If You Have A Full Service Salon With Tanning This Software Is A Must!
Vorteile:
Constantly Evolving With New Features
Nachteile:
I Still Have A Few Ideas I Would Like To See Incorporated. Honestly That's It.
Antwort von Syntec Business Systems
vor 8 Jahren
Thanks for the review, Brian!
Satisfied client since 2001
Kommentare: I've used Insight Salon Software since opening my salon in 2001. It has seen my business through both growth and simplification. Customer support (barely needed) has always been both quick and effective to resolve questions. I've recommended it to other salon professionals and will continue to do so. Thank you Insight!
Vorteile:
Ease of use
Nachteile:
Nothing comes to mind
Happy with service and function
Kommentare: We are a full-service tanning, hair, spa and laser center. Insight is able to run our tanning beds as well as track laser packages. Customer service has always been easy to access.
Vorteile:
Ease of use, customer service is acceptable and consistent.
Nachteile:
There are reports that I would like but are not available.
New to Insight
Kommentare: We are new to Insight and still learning as we go along. Overall it seems to be fairly simple and fairly similar to use as our old program. We have had quite a few technical issues but we are working them out with tech support. I would like to make a couple of suggestions such as online support instead of having to phone all the time, which apparently we have to pay for??, and online gift certificate purchasing through our website, which I have spoken to them about and it may happen if enough people request it!
Vorteile:
It's fairly easy to learn and has most of the features I'm looking for in a software program. Also that it is Canadian!
Nachteile:
It's a pain to have to call and be put on hold all the time when we have questions. It would be much better if there was online chat available.
Antwort von Syntec Business Systems
vor 8 Jahren
Thanks for the feedback, Danielle! We appreciate your suggestions and will keep them in mind as we prioritize which new features or improvements to include in future updates. Technical support is included in your monthly subscription as a Cloud user and thus will not require any extra payments.
Don't do it, they nickel and dime you!
Kommentare: I'm just not happy with how expensive it has become to run as a small business owner. Just really be aware of the cost for all the add ons and no refunds what so ever when you need to cancel due to high cost! Definitely do your research, there are much better salon software brands out there! So happy we finally made the move and saved money with so much more that benefits us and our clients!!!
Vorteile:
Most of it was easy to use. When tech support was needed they were awesome!
Nachteile:
Prices of everything needed to keep up with technology and keep the program running smoothly and correctly kept getting more and more expensive. The mobile app was not user friendly either.
Salon 35 review
Kommentare: We have had Insights since August 2013 and have never regretted the switch. Customer support and communication are great as are updates. We love that there are no monthly fees
Vorteile:
No monthlybfees
Nachteile:
Hard to read manual
Antwort von Syntec Business Systems
vor 8 Jahren
Thanks for the feedback, Donna!
Top Notch Salon Software
Kommentare: I love my Insight team and my Software, everything is always handled quickly and professionally when dealing with the team and the Software is so easy to use and saves me time for both my booking and management needs.
Vorteile:
Easy of use
Nachteile:
Nothing
