Kitomba Salon and Spa Software Erfahrungen

We have a much better reminder and re-booking system as well as detailed statistics etc - fabulous

Kommentare: auto reminders, texting clients as no one listens to voicemail any more, many features such as reports which are comprehensive and allow me to track my business and how it is going, financial records, so many things.

Vorteile:

I like that it does so much and makes everyone do everything correctly as well. It picks up mistakes, and also allows us some freedom regarding reminders and also rostering staff is easy - there are great charting features and I am sure there are things Kitomba can do that I don't even know!

Nachteile:

The only thing I don't like is that it will not stop a staff member from making a sale without committing it properly, you can commit a sale but not put in the method of payment which overrides the actual sale and doesn't record it, which makes it complicated if staff have forgotton to go back and complete a sale. Settlement is then a nightmare !

Great business tool

Kommentare: I’ve found it a great tool to use, it’s easy to use and constantly being improved and updated. Thanks Kitomba I will miss seeing my business summaries now that I am no longer a client of yours.

Vorteile:

Access to business information quickly and efficiently for bookings, targets and KPIs wherever you are at anytime. Great support staff and continual improvements being made to stream line the experience for the user. Easy to use and data is easy to read and understand.

Nachteile:

Fairly Expensive for a small business, charges for txts and emails is not really worth the price considering most businesses Using this software will be messaging many clients regarding appointments. This means some businesses would be less likely to use the marketing tools available in the software as the messaging charges would Defeat the purpose of using the marketing tools and resources available to use in the software.

Be aware before signing

Kommentare: Not that user friendly.

Vorteile:

. Okay online booking but very limited to compare to other.

Nachteile:

I have been a customer for over 3 years, I decided to switch to another software which is more user friendly and less expensive for a solo operator. I have never re signed for another 3 years , I had all the rights behind me to prove that I never resigned. At this stage they knew that legal action would be the only resolution. Being a small business it would cost way more than paying their early termination fee which I shouldn't have to pay since I never resigned. The most disgusting way to treat small businesses. What a RIP off.

Kitomba Friendly

Vorteile:

Ease and use of all options given to us to run a Hair Salon

Nachteile:

I dont like the fact that it can freeze mid check out but other than that no issues

Salon

Kommentare: Kitomba is great & im there there are many functions we are not using as we don’t don’t how

Vorteile:

Rebooking , all reports are there to view at the click of a button

Nachteile:

Lack of training , and support with a whole reload of increasing demands of things. We Seen to tackle one thing at a time. They are always very helpful on the end of the phone with support though

Kitomba review

Kommentare: The reporting is excellent and easy to use. It helps me measure my business KPI's on a daily basis. It also helps set my weekly, monthly targets and allows my team to access them easily through Kitomba one.
We receive about 10 online bookings per day which has really allowed us to grow our business.

Vorteile:

I love the reporting. The magic marketing is excellent and the customer service awesome. Prompt and informative. I love Kitomba One and the Target facility. Also the Benchmarking is great. The online booking service works well.

Nachteile:

We recently changed to a Mac and the software is not really compatible. It would be great if not was cloud based or just worked a bit better on the appointment interface.

Love my Kitomba software

Vorteile:

I love the features, easy to use and follow and the customer service is amazing.

Nachteile:

Cost does factor, but I can't fault Kitomba, they have been great to deal with.

Kitimba review

Kommentare: Generally great, can’t complain about the software or the tech support . I really like the system

Vorteile:

It’s a great system , easy to use and the customer support is great .

Nachteile:

It’s very expensive compared to every other similar software on the market for hairdressers. Even though it’s a great set up, it still feels like a bit of a rip off . Also the accounts lady is a bit abrupt and not that friendly to deal with.

Some of the reports are a little confusing and sometimes lack specific targeting.

Vorteile:

Easy, comprehensive, great support. Always updating and keeping up with things. The staff are friendly and very helpful.

Nachteile:

Not sure if it adds product back if you delete or credit. I do find the everyday marketing a little hard to get sometimes and it is hard to target specifics (maybe I don't know how to use it) I often don't have time to to watch videos about the utilization of the system. Maybe if a planned rep visit to go over the finer things would be good. Now that we are with Mailchimp it would be good to maybe have the accepts promo box ticked as default and that way when mailchimp deletes it we know for sure it's not just an oversite. My docket printouts are also confusing because of where the separation line is. I would like to be able to also print out the clients treatment note history.

The All in One Software

Vorteile:

We most love Kitomba for its easy booking options from booking ourselves to clients online booking and changing appointments on their own. The time it frees up it amazing, it offers great reports and a wide range that are extremely useful for any aspect of your business, we love it and wouldnt change it!

Nachteile:

The Price. We do love Kitomba but it is one of the most expensive on the market, they do offer discounts to long standing clients, but will need to keep up offering the best service and reporting as there is a lot of products coming up in the market that could soon offer the same for less!

This is the only software that I have used so I cannot compare it to others.

Vorteile:

Easy to make appointments, get daily reports and get information on sales for each stylist and keep records for stock

Nachteile:

That it turns off every Sunday and we do not open on Mondays so I have to come to the salon to turn it back on so we can see that clients have confirmed their appointments or cancelled them for 9am start on Tuesdays.

Easy to learn and pick up....

Kommentare: Easy to use, can view when not at work, easy to work out features with create online support and just a phone call. Love team view so you can hope in and do what would take us hours. Nice peope to deal with on the end of the phone...understand that we have no idea.

Vorteile:

The customer service and pricing...have used a few and this is by far the best in both avenues. The online booking feature is a favourite with our clients and is easy use for them.

Nachteile:

Some appointment features could work better with rebooking. We book clients ahead and rescheduling appointments can be a little long winded to do.

Kitomba

Kommentare: I’m pretty happy, it could be a little bit cheaper but the support is outstanding

Vorteile:

The way the appointments are booked is easy to read

Nachteile:

Sometimes things randomly go missing like if we have a deposit put on for a client, sometimes it’s gone and they haven’t used it

Kitomba review

Kommentare: We love kitomba. Its ease of access means less downtime for therapists. Great reports which can be easily adapted to personal salon needs.

Vorteile:

Its easy accessibility in being able to check when appointments are made when not in the office.

Nachteile:

The cost comparison with other systems is a bit higher.

Customer review

Vorteile:

How easy it is to use on a day to day basis

Nachteile:

The fact that I don’t know how to use all aspects of the program so don’t get the full experience out of it

Reccomend to all.

Vorteile:

Easy to use and very innovative developers always looking at ways to improve the features. Helpdesk support is fantastic.

Nachteile:

There is nothing negative that comes to mind.

Kitomba

Vorteile:

It’s super easy, convenient and quick to use and my staff have found it great to learn with

Nachteile:

There isn’t much I don’t like, it’s been the best for my business

overall is ok, easy to use

Vorteile:

Customer service is always helpful when we need to call them! Easy to put colour notes in, and easy to book in appointments and rebooking of clients.

Nachteile:

sometimes cant' open the software have to call for help. sometime client didn't get confirmation message. I use to use simple salon price point compare kitomba is expensive.

Review

Kommentare: Great

Vorteile:

It is easy to use. The support is fantastic.

Nachteile:

focus is to hair dressing and not day spas

Overall very good.

Vorteile:

Easy to use. I like being able to sign into k1 from home. Good for staff to be able to check in. Love clients being able to confirm appointments.

Nachteile:

Wish k1 had more options, I'd like to be able to access more reports from home. Also be able to do marketing.

Satisfaction

Kommentare: Sales targets are easy to track and we love the online booking

Vorteile:

We love the onlinebooking system and point if sale....

Nachteile:

Nothing really, there isn't anything I dontlike about Kitomba

Expensive but lots of functions

Vorteile:

Easy to use and has a lot of functions. The help desk is usually very helpful and return call quickly

Nachteile:

The cost compared to other providers. Three year contracts to get better deals cost of text messages and email should be almost free

Awesome

Kommentare: I’m still getting use to it, it has so much and covers everything!!! I forget how to input things. But it is a wonderful program

Vorteile:

Online booking system and detailed customer client cards

Nachteile:

The price of the monthly cost and that is it

It easy to use just getting expensive!

Vorteile:

I like the service when ever I call up they can fix my problem with ease and the colour histories. are easy to read!

Nachteile:

I don't like the costs involved i have been a long time userwhereas other competitors are cheaper and are paid off after a while!

I loved using Kitomba. Sorry to see it go at this stage.

Vorteile:

I like how easy it was to use and easy to add and delete clients and products. It was very easy and helpful to call for help.

Nachteile:

I enjoyed the software. I have no problems with it. But I had to cancel our account and I am just starting up and finance is very very tight at the moment saying that once we are going well I will contact Kitomba again.