Perfect for our Vision therapy Office

Bewertet am 8.4.2019
Verifizierter Rezensent
Vision Therapist
Medizinische Praxis, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: I love how you can record each session you have with a patient and easily see the previous sessions to compare how they have improved. Also it allows our doctor to go through our notes and see how the patients are doing. The Calendar works great! There is a place to put the schedule of each vision therapist so we can see everyones schedule at once. Helps plan who has an opening and if we need to more patients around.

Nachteile: There has been a slight glitch when the doctor and one of the vision therapist are in the same patient's file the notes of the doctor will not be saved. This only happen a few times tho. Overall great management system!

Crystal PM

Bewertet am 21.9.2017
Jeff K.
Optometrist
Medizinische Praxis, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
Quelle: SoftwareAdvice
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The best part is there is no cost for machine integration into Crystal PM.

Vorteile: A customizable software for electronic health records. Whether you have a vision therapy practice or contact specialty practice or both, you can customize the Crystal PM EHR software to your specific needs. You have the option of starting your own exam record template from scratch or building upon and copying someones exam template. Adding or deleting certain parts of an examination record template is easy to do on Crystal PM.

Nachteile: Because it's so customizable to design your examination record template, the process to design, organize, and adjust your examination record template can take some time especially starting from scratch.

Efficient way to chart

Bewertet am 27.8.2019
Verifizierter Rezensent
Optometrist
Krankenhausversorgung & Gesundheitswesen, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I do like the organization and the fill in the box method of charting. It makes my exams more efficient so I have more face to face time with my patients.

Vorteile: Scheduling patients is easy and the schedule is nicely color coded and easily readable. I love how the shortcuts makes charting (auto fill, previous exam notes) efficient. The tabs for different part of the exam is organized and grouped well.

Nachteile: They do not have a way for me to print out a comprehensive exam summary. I currently have to manually print out each tab which is time consuming or I just write it out manually.

Great for PM, not so great for accounting

Bewertet am 16.12.2018
Jennifer B.
Paralegal
Medizinische Praxis, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
Quelle: SoftwareAdvice
3/5
Gesamt
4/5
Benutzerfreundlichkeit
2/5
Eigenschaften & Funktionalitäten
3/5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: It is easy to use and works well for front office. It allows you to show patients their test results quickly and makes scheduling for various doctors easy and well organized.

Nachteile: The area for inventory is rather burdensome and there are some issues which, if addressed, could make it a smoother operation.

Crystal Practice Management was one of the best choices when we switched.

Bewertet am 2.11.2018
Verifizierter Rezensent
Marketing
Medizinische Praxis, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
3/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: They made the transaction really easy for us and they were there for us every step of the way. Not to mention they are paired with a lot of other side companies.

Nachteile: Our billing is still a little confusing but still better than what it was.

Nice program for all office needs

Bewertet am 13.1.2019
Verifizierter Rezensent
Owner/ Photographer
Medizinische Praxis, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: It's great and easy to use for scheduling appointments, patient data management, and inventory control!

Nachteile: I really don't like how it's incompatible with Apple products.

I love this program

Bewertet am 3.11.2016
Tabatha L.
Office Manager
Medizinische Praxis, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: This program a must for our office. we have been using it for years and couldn't do without it. We rely heavily on this o do our scheduling, billing, etc.

Vorteile: the ability to update every so often and bring n\more to the table!

Nachteile: None!

Wish we would have switched a couple of years ago!

Bewertet am 14.9.2017
Desiree D.
Practice Manager
Medizinische Praxis, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
Quelle: SoftwareAdvice
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Everyone with Crystal Practice Management we have dealt with is more than helpful. We are thrilled to have moved over from a very glitchy and not user friendly program.

Vorteile: The program is completely customizable. If you take the time to work on what is best for your practice, the ease of use is incredible. Tech support is very prompt and patient with questions. If you ask for something out of the ordinary, most likely your request can be accomodated.

User friendly.

Bewertet am 24.4.2018
Cherlyn F.
office manager
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis

Vorteile: Easy to enter lab orders, our opticians love CPM. Also scheduling appointments is easier than other EHRs, it will link the guarantors' information, including insurance to another patients record.

Nachteile: Only one optician can work on entering inventory , for one manufacturer. We wish the "waitlist" , "Current room list"and the "Close" tabs were farther apart on the screen.

Crystal EHR

Bewertet am 18.1.2019
Lexie I.
Optometry student
Medizinische Praxis, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
Quelle: SoftwareAdvice
4/5
Gesamt
4/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall the system was nice but I would rather invest in a system that has more updated features. Crystal requires a lot of updating.

Vorteile: The record management is user friendly and appealing to the common user. It was easy to navigate and customize.

Nachteile: The program lacks some of the more appealing features of newer electronic healthcare systems such as single screen layouts.

Crystal Practice Management is the only software we use in our optometrist office and we love it!

Bewertet am 11.10.2017
Addison R.
Front Desk
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis

Vorteile: Crystal PM is very user friendly. It is easy to input data (patient information, prescriptions, billing, etc).

Nachteile: I wish it had a more updated and modern look to it, but that is probably the only thing I would consider to be a con.

Easy to Use

Bewertet am 20.3.2013
Carolanne R.
Optometrist
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: This program is AWESOME!

Vorteile: The software is easy to use, highly customizable, simple, and very versitile. Customized letters are easy to generate. Scheduling can include billing info that can be pulled into a routing slip and previous diagnoses can be pulled forward to new routing slips as well. Recurring appts are an excellent feature as well. This software is an excellent program for general practices and specialty optometry practices that have unique testing needs.

Nachteile: The software doesn't have timeclock calulations for employees that work on an hourly wage base, but I don't know how many software programs even offer that feature anyway.

Switching Softwares

Bewertet am 13.12.2018
Autumn B.
Medical Assistant
Medizinische Praxis, 13-50 Mitarbeiter
Quelle des Nutzers 
Quelle: SoftwareAdvice
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The representative who led our demo and has been our main contact point, was helpful, available, and knowledgeable! Thank you!

Vorteile: This is the most optometry-friendly software our office demoed out of five other softwares. It was the only one to please our optical, medical, front desk, and billing department. The doctors were pleased with how customizable all of the features were, and the front desk/billing department were happy with how seamless having the cloud based system was. 5/5!

Nachteile: Our office is still evaluating if now is the time to switch systems and if the cost will be worth it.

Customer service declining

Bewertet am 17.7.2014
Sally C.
Manager
Quelle des Nutzers 
3/5
Gesamt
4/5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
2/5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: We started up with CPM in June of 2011. One of the deciding factors was the reviews online showed a strong customer service. They were very helpful in the start up, yes this software is very customizable, in fact you have to create all of your forms and they did help with the process. Unfortunately over the past couple of years we have found that you are no longer able to reach anyone in customer service, you always have to leave a message and wait to be called back. When they do call back, you are treated as if you are a nuisance, never helpful and usually very condescending. Another frustrating feature with Crystal is when they have an update they never inform you as to what the improvement is or even how to implement it, you will find a brief and abbreviated log listing the changes with absolutely no descriptions. Training is not a priority. Buyer beware, if you are very tech savvy you may be fine with crystal, if you need training and a complete program (predesigned) you may want to avoid this one.

If you are looking for software, you are crazy if you don't consider Crystal!

Bewertet am 4.2.2015
David M.
owner, OD
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: I have used 5 different software programs through the years. Crystal is by far the easiest to used and to customize layouts. Help is always available. Yes, they sometime have to call back, but they always do so quickly. Help has always been courteous and they quickly solve my problems. It is the most reliable system. Previous software from other companies always seems to have glitches. It is also a great value.

Horrible! Always crashing!

Bewertet am 7.4.2019
Verifizierter Rezensent
Medical Assistant
Krankenhausversorgung & Gesundheitswesen, 1.001-5.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
2/5
Gesamt
1/5
Benutzerfreundlichkeit
2/5
Eigenschaften & Funktionalitäten
2/5
Kundenbetreuung
2/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: I did not like anything about this software!

Nachteile: This system would constantly freeze and crash. I would often times lose my work and have been unable to retrieve it. So disappointing and very frustrating.