RegFox Erfahrungen

Useful Software, but could use some Improvement

Kommentare: Overall, the experience has been good so far. I'm working with the RegFox Help Desk folks to create a landing page for a series of events so that we can keep individual events separate for reporting needs, but together in one location for our customers who may be looking for an event in Atlanta while another customer is looking for the San Francisco event.

Vorteile:

One of my favorite options is the back-end automation feature where we can pre-schedule registration confirmations, reminders, and thank you emails. Our department is very busy and to be able to set these up in advance is super helpful so that the communication, which is required, is going to go out without have to go back and handle that work manually and in another software program. I do really like the customization of registration pages; this allows me to collect the info. that I need for my specific programming up front, and not have to follow-up with each customer to secure that info.

Nachteile:

The customization is a good option, but there is a con to it as well. Building templates for our organization to ensure that each program has the same basic requirements seems to be a challenge since each department uses the platform a little bit differently. For me, it's imperative that I include a Q & A section during registration so that I do not have to track down that information later using emails or surveys. This piece is not needed for other events, so we're working on those templates to be better defined for the type of work each team does.

Ease of registration setup

Kommentare: The event registration setup is very adaptable. The people have been great to work with when questions come up.

Vorteile:

The ability to customize the registration process is so beneficial for a successful event.

Nachteile:

Scanning process does not work for our meeting requirements and almost a deal breaker. Trying to work with the program and helping to get it resolved.

Great Experience with RegFox

Kommentare: Great! It is an extremely helpful program that is fairly easy to follow and trouble shoot if needed.

Vorteile:

Easy to use and if any issues do arise, customer support is extremely helpful!

Nachteile:

Sometimes it's a bit harder to get some issues fixed if I'm not the administrator on the account. Because I work for Drake Ventures and they are the administrators on the account we use. But the customer support is at least about to get me the information I will need to resolve whatever issue I am having. Its just the extra steps involved is a bit inconvenient.

This product doesn't work and support is horrific

Kommentare: Product and customer support is horrific. Don't bother if you want a solution for SSO

Vorteile:

I really thought we had a valuable product until we tried to implement SSO.

Nachteile:

I really thought we had a valuable product until we tried to implement SSO. The documentation doesn't work. When you engage with the customer support team, they are nonresponsive and point the finger at our developers and OKTA. Upon request to meet we were told to read the documentation.

Great and Powerful Registration Tools

Kommentare: I've had a great experience setting up and using RegFox for my upcoming event.

Vorteile:

How easy it was to set up my event - and not be charged until the first person paid!

Nachteile:

I don't think it's a con - but Reg Fox rules can be a learning curve.

From A Nonprofit Point of View

Kommentare: Overall regfox is a solid system. We can create events in several different ways and can run a variety of reports.

Vorteile:

Regfox helps us manage our annual conference of nearly 300 people and our weekly events. Paid events payment processing is fast and easy. Events are easy to set up with a small learning curve.

Nachteile:

Because we're a nonprofit that runs event year- round it would be nice to keep and analyze more information on registrants, for example linking events that a particular registrant has attended and record and link event registrants attending repeated events.

Effective Platform & Excellent Customer Service

Kommentare: Overall, the system was easy to understand, and implement, but the lack of 24/7 customer service can be harmful to those events that are held on weekends. Additionally, for large institutions, set up and communication between representatives at RegFox can be somewhat slower than expected, which can present a challenge when you're on a tight deadline. However, the customer service (does not include the rep) during the week is phenomenal-- they are knowledgeable and speedy. The platform, once you get used to it, is easy to understand, but some of the conditional triggers are a bit clunky and hard to understand if you're not familiar with these types of systems.

Vorteile:

Amazing customer service through the chat-- I had multiple situations where I needed fast answers, and the customer service team was knowledgeable, prompt, and accurate. The system is fairly easy to use if you're tech savvy, but if you're not, it might take a little bit of time. Otherwise, the system is straightforward and dynamic, offering a variety of options to suit everyone's needs. They are one of the few, if not the only one, that offers the ability to offer signable, verifiable waivers (instead of a terms of service checkbox). For registration, getting devices connected is super simple. Excellent product!

Nachteile:

Some of the reps take a little bit more time than I'd like to respond to emails and queries. They have only one team member to specific departments, which means some processes for institutions may take a little bit longer (but if you're not in a rush, that's not a deal breaker).

Max Strus Basketball Camps

Kommentare: Wonderful from the beginning stages to the end of our event it was wonderful!

Vorteile:

The customer service was so fast and helpful

Nachteile:

I do not have anything bad to say about RegFox

First time user to set up RegFox registration links

Kommentare: It has been a very good experience! The final published products for two of the upcoming events I am organizing look really good and if I need to go back in to edit for any reason even after it's published, I can still do that.

Vorteile:

I really like the features it has to set up a registration page for an event in the way you want it to look. You can add things to it and delete what you don't need. It's easy to use (once I got the hang of it, I am not tech savvy at all). It was recommended for me to use by a good friend of mine and I am so glad I trusted her recommendation! I plan to use it to set up all future event registrations for the organization I work for as a Youth Director.

Nachteile:

The only thing I had trouble with was when I published a page so that it was activated, I couldn't figure out how to make a copy of all the pages so I could put a hard copy in my file folder or at least save a PDF version of it. I am "old school" in regards to still liking a paper copy of what projects I am working on to keep in actual files! And PDF files, I can save on my computer.

Feedback on conference registration

Kommentare: It is positive. Customer support has been extremely helping in finding alt solutions to the existing platform and work arounds.

Vorteile:

I like that there is customer support available to help with simple questions that come up.

Nachteile:

I do not like the mobile view and the limitations on customization.

A top-of-the-line Event platform at the best price in the industry!

Kommentare: RegFox is more than just an Event Platform. We have also used it to sell collateral content for our events. It seems to be a very solid platform. It's never gone down for me, and customer service is as near as the chat box. You can pay way more money for another Event platform, but you'd be wasting your money. RegFox has it all.

Vorteile:

RegFox is perfect for our Event applications, but the #1 asset in RegFox is it's Customer Service. I recently needed help on a project and their CSR ([sensitive content hidden]) went out of her way to help me solve my issue. She sent me customized videos showing, step-by-step where to find and implement the solutions I was looking for. Later, she followed up to see that all was good. Our previous Event platform provider took days sometimes to return an email, and live interaction wasn't even available.

Nachteile:

I do wish it were easier to copy-paste content from other apps without screwing up the formatting. It sometimes takes me an hour just to re-format content. It's also hard to see what you're typing when the copy is white.

Wine Event Coordinator

Kommentare: Excited to get started with this platform for our events. As our company grows, this will help us create a custom tool to manage our accounts/customers to help generate sales.

Vorteile:

The chat box was extremely responsive and solution oriented.

Nachteile:

A little overwhelming. Lots of options, lot of things to review, create and utilize.

Cliff Drysdale Tennis on Regfox

Kommentare: We have been using the regfox software for roughly 14 months now and the Webconnex team have been exceptional in every aspect..... The Webconnex team are always pushing the boundaries to improve the software based on the most important feature the customer. I not only recommend Webconnex to my colleagues in the industry but make a point to refer then as they have changed our whole online registration process resulting in a huge growth in our online revenue and as a tennis club/camp operator that allows us to spend more time on the court while still taking care of our customers 24/7.

Vorteile:

1.The access to the webconnex team 2. The simplicity and exceptional functionality of the software 3.The flexibility to customize the registrations to our needs 4.First class look and professional templates 5.It is very reliable.... this is a big point of contention with software that is out there as alot of similar products are unreliable and do not have the support staff when problems arise and that hurts your reputation and not theirs. 6. the new social media share 7.Most of all the continuos upgrades to the software making it better each and every day and the teams willingness to listen to their customers on areas of improvement.

Nachteile:

I would like folders on the new platform like the old one to assist with organization. I know this feature is coming but would be nice to have today.

It’s for more than just meeting registrations!

Vorteile:

I had used RegFox in the past for meeting/event registrations and loved it’s ease of use. When I changed jobs and they were looking for a way to register students online for courses that used to happen in person pre-Covid I know this would be the solution. It is so easy to use and you can use it for so many different things. I was able to easily adapt it for our needs. I built a page with our courses and available slots and could even set passwords to stagger signups by specific groups. This has save our organization a ton of hours and money. Post-Covid we are still using it because everyone loves it so much!

Nachteile:

Pages lengths are limited and you don’t know it until you try and save it. I spent a ton of time building our page only to find out it was too long and could save it. It should have a character/space countdown to show you.p what you have remaining on a page.

Love RegFox

Kommentare: Tried everything else . . . finally found RegFox! It's the best product for our nonprofit learning center's registration needs. The customer support is wonderful too!

Vorteile:

RegFox does almost everything we need it to, at a price dramatically lower than its competitors and with a beautiful, intuitive interface that's great for our administrators and our customers.

Nachteile:

I wish I could set up automatic payment plans and partial billing.

Switched From Eventbrite to RegFox

Kommentare: RegFox has been a great switch for us and I love the way we can make attractive events with less fees to registrants. They continue to add new features and are very easy to reach for support.

Vorteile:

We made the switch from Eventbrite because the fees were smaller (only $1 per registrant). RegFox is easy to learn and I have found the customer service to be amazing. One thing I like is that you can customize your event page more than with Eventbrite (i.e. banner images, etc.)

Nachteile:

I have had to dig a bit to find some of the fields that seemed more intuitive with RegFox. For example, events are called pages.

Anca feedback

Vorteile:

Easy to use, chat line help accessable. Payment portal was a major factor.

Nachteile:

Somewhat difficult to set up changes in future pricing

CBL Review

Kommentare: It is a fairly easy & concise program and easy to navigate.

Vorteile:

I really like the chat feature. It has been very helpful for me!

Nachteile:

At times, I have trouble finding solutions to problems that I am experiencing within the system, however, like I had mentioned, the chat is ALWAYS available for me to ask my questions and they have been very very helpful and timely in their responses!

Easy to use and inexpensive!

Kommentare: I honestly thought not having a "help desk" to call and get answers would be terrible. But actually, the help has been amazing! With my last "issue"--which was a problem but a question I had, [SENSITIVE CONTENT] sent me a video that was perfect!

Vorteile:

Having the flexibility to customize what we want.

Nachteile:

Figuring out the "if/then" rules can be a bit of a mind exercise. It's usually trial and error until I can get it to do what I want it to do.

Awesome customer service!

Kommentare: I have had a great experience so far and when I run into issues I use the chat and get me answer very quickly! Today, I had a deadline to register a foreign group and ran into issues so Kris and Kerri took care of me immediately! I appreciate and thank you both!

Vorteile:

User friendly and it has more features than the previous system (CVENT RegOnline) has! AMAZING!!!!!!

Nachteile:

It would be absolutely wonderful if the system could generate invoices for our participants that are in the federal, state and local entities as there is a procedure that we have to follow to document payments for accountability. Please, Please, Please look into this feature as we are and will be using this system heavily for the next year because of our circumstances with COVID.

Simple, effective, quality product - even for non-web professionals!

Vorteile:

Very easy to use, set up, edit and administer overall; lots of design features; GREAT reporting features and demographic gathering. Customer service is EXCELLENT - I prefer live chat, and they are very attentive and give lots of detail, solutions, and other ideas to better your site function.

Nachteile:

Before learning all the ins and outs of Reg Fox, I assumed it could operate like an Amazon shopping cart. While there are some outstanding features in Reg Fox, it doesn't have true cart functionality, so it would be an issue for you depending on what you're trying to sell or accomplish.

Love RegFox

Kommentare: Conference Registrations.

Vorteile:

RegFox provides affordable options for online registrations! I do wish there were a few options that I could customize, but the RegFox team has been amazing at assisting me with work arounds and solutions. Great and fast customer service! I will be a long-time client!

Nachteile:

Static fields... Billing. I would like to set up my own fields. Using actions to hide items is helpful, but I would like to customize to meet educational ways...

Easy to Learn, Great Help staff

Kommentare: I have used this once a year for the past 4 years to schedule an annual conference. It is reliable, reasonably priced and looks good!

Vorteile:

The support staff are very quick to respond via email with screenshots to illustrate how to fix my problem.

Nachteile:

I can’t really think of anything. I wish my organization needed it more often as I could become more proficient in all that Reg Fox offers.

Wish I Could Give 10 Stars

Kommentare: Easy set up, works without any hiccups. Great product!

Vorteile:

First off - their customer service is incredible! one of the customer rep is awesome and really helped us out of a bind with our event. I've used RegFox for several clients and events and it's been a winner every time. Their fees are more than reasonable, everything works perfectly, and overall it's an awesome product.

Nachteile:

Their primary in-house payment Gateway is WePay. We signed up and started collecting funds for our event, and WePay came back after several tickets were sold and said they were going to have to hold a large amount of funds. This wouldn't work for our event, so we talked to her and she let us know there is another option used for cases like ours. I wish this was advertised as we could have saved ourselves a few days of headaches.... but she got things taken care of immediately and made sure everything was fixed as we needed it to be.

Probably the best registration software I have ever used in my 20+ years of managing events.

Kommentare: Many, but mostly flexibility to create the forms they way I want. I also appreciate the robust analytics and excellent technical support.

Vorteile:

- It's super easy to design the registration form and confirmation. - Flexibility with reordering or adding fields - Friendly customer service, and I appreciate the quick, thorough responses! - Robust analytics, which are so helpful; I look forward to seeing the results of our campaign. - Affordable for a non-profit organization, such as ours - I could go on!

Nachteile:

Just one thing so far, which is that the font color in the confirmation is inconsistent, and I have tried to highlight the text and choose the color. I still get gray and black text, which must be due to the editor. Do I really need to know HTML to fix this? Should be easier. Other than that, I don't have anything to complain about.