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Über ECP
Erschwingliche, plattformunabhängige und webbasierte Softwarelösung, die auf die Bedürfnisse von betreutem Wohnen jeder Größe zugeschnitten ist.
I love everything, charting, med pass, activity daily task, outing.
No real Issues with ECP its self. I sometimes have to wait awhile for Pharmacy to upload changes to medications.
Nutzerbewertungen filtern (109)
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Nutzerbewertungen filtern (109)
User Friendly and streamlined
Kommentare: Initiating the software was so easy. A representative met with me weekly to discuss progress and the needs of staff and the company.
Vorteile:
Their customer support representatives are knowledgeable and friendly. I have never waited more than an hour to resolve a problem.
Nachteile:
It doesn't have all of the functions that I look for, but it is a great program
ECP implementation impact, easy, integration
Kommentare: ECP staff have been incredibly helpful, from sales to help desk, billing, and pharmacy support.
Vorteile:
Daily task lists and easily customized care plans allow for simple and effective charting and tracking of facility duties. It is some work to get set up, but ECP has great support staff to aid in the process. Charting is very simple and easy to follow. Pharmacy integration eases order processing, verifying orders and changes.
Nachteile:
Reordering medication requires review before being submitted to pharmacy
BEWARE
Kommentare:
Horrible Company. They trick you into a 3 year contract and will not release you from the contact even though you decide after 1 month you do not like the program.
So you are supposed to know you like the program after watching a demo. Not happy with their business practices at all.
Vorteile:
The program is great for larger facilities. We sre only 10 beds. It's too complicated for our small home
Nachteile:
How they lock you into a 3 year contract without consent.
ECP REVIEW, by Tanya Neubert from Prairie Home Assisted Living
Kommentare: Very Good!
Vorteile:
Very user friendly for staff to use and its used across the fox valley so many caregivers are familiar with the program. Also, the customer service staff are AMAZING, they are always kind, helpful, patient, and have excellent follow up.
Nachteile:
For follow ups such as patches, Somehow make a follow up that can immediately ask them if they removed the previous patch. I am currently only able to do it 5 minutes later and we have to enter a separate patch removal as a treatment. Staff often forget to remove the old ones if we are not doing this. One other suggestion I'd like to put out there is I wish we could select certain parts of the ISP for the "active cares" that we want to for a quick reference for our staff. Even though it is a shortened version, it still is not efficient for us. Our hopes was the active cares would be similar to a form you'd see printed off in nursing homes on patients doors with instructions for CNA's. We have a few different forms we use like this internally but it would be amazing to have something be made from the ISP so your not re doing the work in two different area's. Currently we use a separate form which has the following areas listed on one page. These are the main topics with a few examples: Mental Status (example-alert/oriented) -Speech (example-difficult to understand)-Mobility Assistance(example-Wheelchair)- Transfer Assistance-Grooming Assistance-Special Equipment- Eyesight/Hearing- Medical Monitoring- Paralysis-Skin-Bathing Assistance-Oral Care-Dressing- Eating Assistance- Toileting Assistance-Night Services- Behaviors/Safety- Medications- Activities- Advanced Directives- Appointments- Housekeeping- Other Services - Evacuation Capability in Emergency.
Excellent process
Kommentare: Excellent customer service
Vorteile:
System allows easy navigation and easy self instruction.
Nachteile:
I cant say there is something least I liked about the product. overall a great choice!
Review
Kommentare: Overall we are very happy and it has been easy to use the software and to train others to use it
Vorteile:
I like all of the features available and how everything is customizable
Nachteile:
The process of setting it up and how long it took to get our pharmacy on board
Antwort von ECP
vor 2 Jahren
Thank you for taking the time to leave a review! We're happy to hear that ECP has been easy to use and train. We pride ourselves on creating software built for senior living and other care settings. The easy-to-use interface and customization capabilities give you the exact tools you need. With your dedicated ECP onboarding team, plus resources including support, training videos, webinars, and an online knowledge base, we're confident that even those without a technical background can seamlessly navigate ECP. Thanks again!
Best for our facility
Vorteile:
I love that everything is in one place. My role in ECP as the BOM is easy and simple. It's easy to find information needed and to keep track of observation notes as well.
Nachteile:
Nothing, I think it's perfect for our facility. Never to many issues. The only time I got frustrated was when it went down for a day, but other than that its been geat.
ECP no easy
Kommentare: I have used it for 4 years. I learn something new every day. Some good some bad.
Vorteile:
the cart set up screens. Easy to identify a resident.
Nachteile:
To many ways to enter one entry. ie Treatment, daily task. Care plan, single care
Antwort von ECP
vor 2 Jahren
Hi Angie, we appreciate your feedback as it is important to us that our software is easy and simple to use for all customers. A support member will be reaching out to answer any questions you may still have. We also offer a Knowledge Base and ECP University which allows you to access trainings at any time. These trainings will help make sure you are able to use the software as efficiently as possible. Please do not hesitate to reach out to our customer support team if you ever are in need of assistance. Thanks again!
ECP review
Kommentare: Customer service is great
Vorteile:
Ease of charting. One area to make a progress note.
Nachteile:
Reports are difficult to run. Not soecific to medication classification.
ECP and the easy implementation
Vorteile:
I feel that ECP has made it much easier to send questions to pharmacy and to monitor medications in one location
Nachteile:
Ecp does make it hard to add new user remotely
Ecp training
Kommentare: Love doing documentation and meds on computer, hate that there is so much more I could be using if I just was trained more on how to use ALL that is available.
Vorteile:
Seems easy to use once you are trained on a topic
Nachteile:
No personal training, on-site training. Although help line always pleasant and helpful need some one to one personal training to get full use of the system. Can't solve everything on a 20 minute phone call
Antwort von ECP
vor 2 Jahren
Kathleen, We're sorry to hear that you do not feel as prepared as you would like to be after your training. We understand learning new software can be overwhelming and want you to feel comfortable with our system. I've reached out to your customer success manager and they will be in contact with you to see how they can improve your ECP experience. Also, our dedicated support team is always available to you, along with ECP University and our new online Knowledge Base. With the support of our team and helpful tools, we know you will be navigating ECP with ease in no time!
ecp review
Kommentare: I would Highly recommend, this website is easy to use and all of you employees will love how easy it is to access resident’s information about how to go about cares, if the resident has specifics on what they like and don’t like. How to properly provide care for the resident.
Vorteile:
I love how it is easy to navigate, and everything is right in arms reach. I love that it’s all on one site and it doesn’t take you to a different website just to document about you day with residents.
Nachteile:
I do not have any cons about this software.
Antwort von ECP
vor 2 Jahren
Thank you so much for your feedback. We understand not only the importance but also the convenience of having everything you need in one place. In order to provide proper, quality care, resident information should be accessible at all times. Our Daily Tasks equip caregivers with these details to confidently do a job well done. Thanks again for your support!
User friendly
Kommentare: I absolutely love this software
Vorteile:
Very user friendly. Easy to understand especially when training And allowing people to learn. Would highly recommend
Nachteile:
Nothing overall can’t complain. Anyone that has this software would agree
Antwort von ECP
vor 2 Jahren
Hi Alexandria, Thank you for your kind words. To hear that ECP has made it easy to train and onboard your team is a great compliment. By providing resources such as training videos, user guides, webinars, and 24/7 support, users feel comfortable using ECP, even without a technical background. We take pride in knowing that our clients find ease in the implementation process, through our user-friendly interface. Thanks again for your support!
Make the switch!
Vorteile:
This product is very easy to use! Everything can be added into this program and makes it very easy to stay organized! The company is always willing to make something work to best suit our facility!
Nachteile:
The care plan was a little difficult to navigate at first but I think the quirks have been worked out!
Antwort von ECP
vor 2 Jahren
Thank you so much for your kind review, Andrea! We are thrilled to hear of your positive experience switching from paper records and that ECP is helping your team stay organized. We understand that each community is unique and has specific requirements. This is why we offer various templates tailored to different states and license types. If you'd like to learn more about our pre-built care plans and state templates, our Senior Compliance Specialist, Nicole, would be happy to assist. In addition, our support team is always available to ensure that your account accommodates all your needs. Please do not hesitate to reach out when needed. Your company's success and satisfaction are very important to us. Thanks again for choosing ECP!
Satisfied
Kommentare: Wonderful easy to learn and catch on to
Vorteile:
Easy to navigate and easy to teach to others
Nachteile:
It’s not available at every site everyone should have the opportunity to work with such awesome software
Antwort von ECP
vor 2 Jahren
Michelle, Thank you for your feedback. We are thrilled to hear that you find ECP easy to learn and use. We provide users with an abundance of training resources, such as ECP University and Knowledge Base, that include training guides, step-by-step tutorials, and webinars. This, combined with our user-friendly design, allow users of any skill level to catch on quickly. Thanks again for your review!
ECP is an easy and helpful tool for charting
Kommentare: ECP is so great to use and it makes charting simple yet allows for much detail
Vorteile:
I like how easy it is and how there is never any issues with the software. Makes charting such breeze
Nachteile:
sometimes it saves the passwords of others and I have to delete and retype mine
Antwort von ECP
vor 2 Jahren
Hi Aliina, Thanks for your review! We love to hear that ECP has been a helpful tool in making charting a breeze for your team. Our user-friendly software helps simplify current processes while providing tools that allow for in-depth documentation when needed. If you run into any questions while using ECP, please do not hesitate to contact our customer support team. They are always readily available to help. Thanks again!
Using ECP
Kommentare: I enjoy using it and like it better than the MARS we used previously
Vorteile:
The med pass feature ensures that I do all my documentation
Nachteile:
When things like “hours sleeping “ or “ percent of meal consumed “ are repeated multiple times in the the same med passI enjoy using
Antwort von ECP
vor 2 Jahren
Hi Ellen, Thank you for taking the time to leave your review. It's nice to know that you enjoy using ECP and the med pass helps ensure proper medication administration. It sounds like some of the items you have referenced on the med pass may be determined by specific settings in your account. A representative will be reaching out to you shortly to assist further. Thanks!
ECP Review from a Users Perspective
Kommentare:
Easily view tasks, med passes and observations completed and incomplete.
Ability to create behavioral tracking reports.
Can generate reports, within minutes.
Like having the ability to transfer clients from one location to another.
Vorteile:
Easily view tasks, med passes and observations completed and incomplete. Ability to create behavioral tracking reports. Can generate reports, within minutes. Like having the ability to transfer clients from one location to another.
Nachteile:
Links to the pharmacy (sometimes lag in checking in meds) and discontinuation. Need to create ticklers for when 6 months or annual reviews of client's care plans are due.
Antwort von ECP
vor 4 Jahren
Thanks for your review! We are glad to hear that the simple layout of medications, tasks, and observations give you a concise overview of each shift. Not only that, but our reporting features have made behavior tracking a simple yet thorough process. Capturing all resident data in one place results in effortless transfers. ECP receives and processes changes to medications within minutes of the pharmacy making changes in their system. We would be more than happy to have an ECP Pharmacy Specialist reach out to discuss your delays in more detail. We strive to give you all the essential tools to get your work done quickly and efficiently. Thanks again for your feedback.
User friendly
Vorteile:
It is very user friendly and allows ease of access for all members of the team
Nachteile:
There are times when the programs run slow
Antwort von ECP
vor 2 Jahren
Thank you for your review, Dawn. We are happy to hear that you find ECP easy to use for all of your team members. We understand that not everyone is equipped with a technical background so we strive to make ECP accessible to anyone, regardless of previous experience. We are continuously evaluating and improving ECP to provide the best possible user experience. If you have any questions or concerns, we encourage you to contact our customer support team right away. They can assist in real-time to ensure that your needs are met. Thanks again for your feedback!
Great Med MAR Program
Kommentare: Solving med errors, ensuring correct medications are given to the correct individuals. Optimizing patient safety.
Vorteile:
Simple, easy to use and navigate. Easy to get customization for items needed. Support always available during implementation and set up. LOVE the access to side effects, training and having all that mass of information in one place! Love that you can input one provider and assign them to multiple individuals, makes it sooo much easier!
Nachteile:
As an industry as a whole something needs to be done about communication of behaviors and a simple way to train staff/nurse at hosptial's on how to care for an individual who is non-verbal, allowing continuity of care without frustration on nursing staff or the individual.
Antwort von ECP
vor 3 Jahren
Hey Kristin, We appreciate the time you took to leave a thorough review! We couldn't have said it better. The easy-to-use interface, built for senior living and other care settings, gives you the exact tools you need. With your dedicated ECP onboarding team, plus resources including support, training videos, webinars, and an online knowledge base, we're confident that even those without a technical background can seamlessly navigate ECP. We understand how important it is to assess the needs of individuals to provide the best quality of care. ECP also offers additional features for care planning - assessments, care plans, and tasks. You can completely customize and individualize to promote person-centered care. An individual's needs can be communicated to providers using their unique care plan and face sheet reports. Thanks again!
ECP Review
Kommentare: Overall, I have been immensely pleased with ECP.
Vorteile:
Integrating this system into our company has made a world of difference. We have reduced our use of paper and our ability to track cares and charting for our clients has become much more efficient.
Nachteile:
I have spoken with ECP support regarding this issue, but we are not able to enter in readings for BSL levels when the meter reads "hi" or "lo" (versus a number).
Antwort von ECP
vor 2 Jahren
Hi Traci, Thank for you the review! We love to hear that ECP has improved the efficiency of tracking care and charting for your team. Transitioning from paper is another huge milestone that we are thrilled to be a part of. We are continuously improving ECP and are happy to hear that our product development team has been receptive to your suggestions. We'll continue to prioritize improvements to ECP based on our customer's feedback. Thanks again for your input!
Excellent Customer Service
Kommentare: My overall experience has been very good, the customer service and help team are great.
Vorteile:
It is very easy for new staff to use, even staff that has never charted electronically.
Nachteile:
Our facility is geared towards mental health and it is missing some pieces that we need. That being said, ECP is very receptive to suggestions and has worked with us to develop some of the things we need.
Antwort von ECP
vor 3 Jahren
Thank you for taking the time to leave a review. We're glad to hear that you've had a positive experience with our customer support team! ECP's user-friendly design makes it easy for anyone to use and allows effortless onboarding of new staff, whether they have a background in technology or not. We are continuously improving ECP and are happy to hear that our product development team has been receptive to your suggestions. We'll continue to prioritize improvements to ECP based on our customer's feedback.
Ecp review
Vorteile:
The software is easy and convenient for our staff to navigate.
Nachteile:
I love software there is nothing I dislike
Antwort von ECP
vor 2 Jahren
Hi Angela, Thank you for your kind review. We love to hear that you find the software easy to use and convenient for your staff. We understand the complexity and challenges of the industry. It's our goal to be a resource that not only makes your daily routine easier but also improves the lives of the people you care for. This is one of the reasons why we are a leading Assisted Living software. Thanks again for your support and for choosing ECP!
User friendly
Vorteile:
It is up to date and keeps good records
Nachteile:
That every time you finish you have to sign out
Antwort von ECP
vor 2 Jahren
Hi Joe, Thank you for taking the time to leave your review. Users tell us all the time how easy ECP is to use, and we are glad that your experience is no different. We also appreciate hearing how ECP has improved your record-keeping. We've worked hard to provide the tools that simplify this process, while still generating accurate and thorough records. Security is a top priority for us at ECP, which is why we require users to log out when finished using the program. We are always open to hearing suggestions that may be beneficial for all users. If you have a suggestion you feel would improve ECP, we encourage you to reach out to our customer support team for further discussion. Thanks again!
ECP Review
Vorteile:
It is very user friendly and organized.
Nachteile:
Sometimes it is difficult to know where to go for certain things.
Antwort von ECP
vor 3 Jahren
Hi Dylan, Thanks for the review! We're happy to hear that you find ECP very user-friendly and well organized. We evaluate and consider all suggestions that may impact the features for future releases. If you ever have a suggestion that you feel would be a beneficial update to ECP, we encourage you to reach out to our 24/7 support team. Thanks again!
