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Über ECP
Erschwingliche, plattformunabhängige und webbasierte Softwarelösung, die auf die Bedürfnisse von betreutem Wohnen jeder Größe zugeschnitten ist.
I love everything, charting, med pass, activity daily task, outing.
No real Issues with ECP its self. I sometimes have to wait awhile for Pharmacy to upload changes to medications.
Nutzerbewertungen filtern (109)
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Nutzerbewertungen filtern (109)
ECP
Kommentare: Overall I have had all good experiences with ECP. It has made my world as Administrator much easier. The ECP team when you call the office are nothing but friendly and will work to help you solve your issues. I never feel rushed and to me that is important to learn things slowly
Vorteile:
I come from old school where everything was hand written and kept in resident charts. This is so much easier and neater, easy to find history on anything I am looking for without having to dig through years of files. I am able to monitor how the residents are daily, I can monitor medication passes to make sure things are being done.
Nachteile:
There is really nothing that I dont like, I just think there is so much I dont understand and could really use some training on things to better utilize all areas. One area I would really like to learn is using ECP for ISP's. Right now i had write all of them
Antwort von ECP
vor 4 Jahren
Thank you so much for the kind words. We love hearing how our software helps people in the field, care for residents. We understand how important regulatory compliance and streamlining documentation such as ISPs (Care Plans) is for our communities. State Compliant Care Plans have been a core component in ECP for over a decade. We have State and license specific templates including assessments and required reporting for states across the U.S. Someone from ECP will reach out to you to setup training and provide some help for you to create automated care plans and customizable reports that will be easily accessible for your community. Thanks again for the great feedback. Nicole Shelton Senior Training and Compliance Specialist
ECP Assisted Living Management and MAR
Kommentare: They deserve a Gold Star
Vorteile:
Price (Smile) it is more oriented toward "Client Care" and ease of use compared to some systems that are Accounting, or Billing oriented. We started with MARS which out pharmacy "Populated" most of the program for us, Then it took about a week for caregivers to begin doing "Incident Reports" nest we began the "Observations" which are the care notes and Change of Conditions . ECP just "Sucks you in" and makes it very easy and fun to do documentation. And just as you begin to think I wish they addressed an idea I found it had been addressed and better than I had in mind. These programmers are familiar with caregiving. The support help have been awsome, smart, polite, knowledgeable, do not beat around the bush they know what I am asking and have direct, correct answers
Nachteile:
Language and defenitions . What I am calling something is not what ECP calls it, but when I mentioned it they did have good answers and I think they did great at reaching universally acceptible terms, I learned to call "Notes" and COC "Observations".
Antwort von ECP
letztes Jahr
Thank you for this review. We greatly appreciate your feedback and are thrilled to hear that our system excels in client care and ease of use. We designed ECP to be intuitive to the user and are happy that you have found it easy and fun to use! Our team is dedicated to understanding the long-term care industry, and we're glad to know that their familiarity shines through in our system. There is certainly a lot of different language used in the industry, which is why we want to make sure to use the most universally accepted terms so all of our users can understand it! We appreciate your feedback, Steve.
ECP no easy
Kommentare: I have used it for 4 years. I learn something new every day. Some good some bad.
Vorteile:
the cart set up screens. Easy to identify a resident.
Nachteile:
To many ways to enter one entry. ie Treatment, daily task. Care plan, single care
Antwort von ECP
letztes Jahr
Hi Angie, we appreciate your feedback as it is important to us that our software is easy and simple to use for all customers. A support member will be reaching out to answer any questions you may still have. We also offer a Knowledge Base and ECP University which allows you to access trainings at any time. These trainings will help make sure you are able to use the software as efficiently as possible. Please do not hesitate to reach out to our customer support team if you ever are in need of assistance. Thanks again!
User friendly and customizable.
Kommentare: We use ECP for our EHR, our EMAR and most of our clinical applications across our 11 large Assisted Living/Memory Care communities. They are so good to work with and their customer support is extraordinary. I email about once a month over something or other which is usually an upgrade in the software.
Vorteile:
I like that I can customize assessments for the team. ECP offers assessments for most states that are state required (like in Utah) for Assisted Living. Most of the team can teach themselves the software really easily. It is very user friendly.
Nachteile:
Every software has it's limitations and there are a few things that are a little wonky with ECP. I wish there was a way in the assessment that you could say if you select yes to an option, it opens up more of an assessment but if you say no it doesn't show up. Its a small thing. I anticipate this is an option ECP would develop someday. However, ECP is so good to work with that if this was something that was absolutely needed, they would make it happen.
Antwort von ECP
vor 4 Jahren
Thank you for sharing your thoughts. We are glad to hear that you and your team enjoy the user-friendliness of our software and customizable assessments. Your feedback is very important to us and will be carried over into upcoming meetings to update new features, including capabilities on the assessment.
ECP Customer Service
Kommentare: We had been using ECP for many years and were able to convert easily from paper charting. Over the years there were a couple of glitches but when we called customer service we were given their full attention and assistance. We are now running well and they are available for us when we need them. The customer service team at ECP are willing to research and teach as well as walk us through an issue to get to a resolve.
Vorteile:
ECP enables us to recall resident information, gather statistics for our vitals for Dr. visits, schedule tasks for our caregivers, and monitor our medication pass information.
Nachteile:
There are not any features we don't like at this time.
Antwort von ECP
vor 2 Jahren
Cathy, thank you for taking the time to send us this review. We are glad to hear you chose ECP based on ease of use and accuracy. We strive to create a software that is simple for any senior living professional to use while also being detailed enough to reduce human error and make sure nothing gets overlooked. We are also happy to hear that you have had a great experience with our customer service team. It is important to us that we are able to resolve our customers issues quickly and get them the help they need. Thanks again for your feedback!
Assisted Living Setting
Kommentare: It has been great for documenting resident care. I haven't integrated staff information yet but that is on my next "to do" list.
Vorteile:
This software is rather intuitive and what one can't figure out, the very fast response time from customer service makes it very easy to use. Turns out very professional documents. It also provides mini workshops only 20-40 minutes in length that aid learning.
Nachteile:
The sign in feature is such that it has to be done every time on logs in. Would prefer that it could be laptop specific.
Antwort von ECP
vor 2 Jahren
We appreciate the time you took to leave a review! The easy-to-use interface, built for senior living and other care settings, gives you the tools you need. With your dedicated ECP onboarding team, plus resources including support, training videos, webinars, and an online knowledge base, we're confident that even those without a technical background can seamlessly navigate ECP. When it comes to innovation, we evaluate and consider all suggestions that may impact features for future releases. If you ever have a suggestion you feel would be a beneficial update to ECP, we encourage you to reach out to our 24/7 support team. Thanks again!
Benefits and ease of using the ECP
Kommentare: Wo Derulo experience from incident reporting to being able to make work orders is extremely helpful.
Vorteile:
One of the most important reasons I like this software is the ease of reporting on our residents forthe team to see in real time.
Nachteile:
The only thing I dislike about the software is the times of scheduled trainings and not having accessibility to watch the trainings after the class is done. I am an overnight worker and I love to learn, but am not able to participate because it is during sleeping hours for me.
Antwort von ECP
vor 2 Jahren
Hi Debra, Thank you for your review. To hear that you are able to generate useful reports with ease is music to our ears. We've worked hard to make this process as effortless as possible by providing essential reports in real-time. ECP even has templates that incorporate state-required reports and forms to accommodate all license types. We want to make sure that all of our customers are able to learn at their own pace and feel comfortable using the program. I'm excited to let you know that all training webinars are now accessible through the online knowledge base. This means no more scheduling conflicts or trying to squeeze in time in your already busy schedule. Thanks again!
Review of ECP
Kommentare: We have been using ECP for 8 years now. I have been approached by other companies to look at their product, but there are little things ECP has that others don't.
Vorteile:
This software has all we need right at our finger tips. Especially for medpassers in a CBRF. They are not nurses so the picture of meds, the uses, the ability to look at the drug use. The fact that as an Administrator of the business I can go back and look at alot of different reports that are important to me. The ease of charting is so helpful otherwise it doesn't get done to my specifications. I also like the fact that our pharmacy is directly linked to ECP.I feel it is very easy to use, even for a person who is not a computer person.Customer service is awesome.
Nachteile:
I am not sure I have "least" remark about the software.
Antwort von ECP
vor 2 Jahren
Lori, thank you for your kind words. We love to hear how helpful ECP is, not only for you as an administrator, but also for the rest of your team. With our pharmacy interface, your pharmacy is sending exact medications directly to ECP. Incorporating these essential details on the med pass generates proper medication administration in a simple, yet effective way. Even without a technical background, every user can provide accurate and thorough charting with just a couple of clicks. This immediate charting creates instant documentation for improved oversight and reporting. Thanks for continuing to support ECP after all these years.
User friendly
Vorteile:
The product is very user friendly, its easy to navigate and to update and add info
Nachteile:
Unable to navigate into other sections of the pt's chart while writing a note in the documentation section. At times its necessary to have access to other sections for reference. At present one is unable to do this without loosing the info written or saving and having to reopen note to edit. Not everyone in our facility has access to edit their notes.
Antwort von ECP
vor 2 Jahren
Calandra, Thank for you taking the time to send us this review. We are happy to hear that you find it easy to navigate throughout the program while adding and updating necessary information. We strive to provide a program that improves overall efficiency for our clients, so we are always open to hearing suggestions that would aid in doing so. In an effort to fully understand your needs, we would like to gather some more information from you regarding your request about navigating through a patient's chart while documenting notes. Someone from our support team will be reaching out to you to discuss this further. Thanks again for your feedback!
Training, updates, customer service
Vorteile:
We use ECP for our eMAR, care plans, psych meds, charting, and a host of other items. Their program is user friendly and customer support is outstanding. The support team walk me through anything I do not understand.
Nachteile:
I would like to see a 'search' option for training. I sometimes spend 10 minutes or more looking for something. I would like to be able to enter a word and options show.
Antwort von ECP
vor 2 Jahren
DeAnna, Thank you for your feedback. It's great to hear that you find ECP useful in managing your charting, care plans, and med reviews. We aim to provide a full software suite that incorporates the necessary tools to run a successful community. We're happy to inform you that our new Knowledge Base has a search feature that allows you to search for verbiage that relates to our various training resources. If you'd like to see similar features in other areas of the program, or you have additional suggestions, please let our customer support team know. We are constantly working on improvements to provide our customers with the best possible experience. Thanks again!
Ecp training
Kommentare: Love doing documentation and meds on computer, hate that there is so much more I could be using if I just was trained more on how to use ALL that is available.
Vorteile:
Seems easy to use once you are trained on a topic
Nachteile:
No personal training, on-site training. Although help line always pleasant and helpful need some one to one personal training to get full use of the system. Can't solve everything on a 20 minute phone call
Antwort von ECP
vor 2 Jahren
Kathleen, We're sorry to hear that you do not feel as prepared as you would like to be after your training. We understand learning new software can be overwhelming and want you to feel comfortable with our system. I've reached out to your customer success manager and they will be in contact with you to see how they can improve your ECP experience. Also, our dedicated support team is always available to you, along with ECP University and our new online Knowledge Base. With the support of our team and helpful tools, we know you will be navigating ECP with ease in no time!
Ease of use
Vorteile:
I like the medication administration setup. It is easy to use the six rights of medication with the database. I also like how I can figure out my daily tasks for the shift.
Nachteile:
I do not think any features were missing. I was able to use the software easily, as I used it before from other employers.
Antwort von ECP
vor 2 Jahren
Hi Esther, Thank you for taking the time to leave us a review! We love to hear that you find ECP easy to use and enjoy the medication administration setup. We want to make sure that we are providing your team with all the tools they need right at their fingertips, which is why we have various medication administration rights displayed on the med pass screen. Similarly, the daily tasks contain a complete overview of each shift to make charting quick and efficient. Thanks again for your support!
NEW USER
Kommentare: While we are still newly transitioning, they try to be very flexible in working with us and our schedule.
Vorteile:
We have not gone live yet, but I have had a little experience with ECP in a prior job. I did not get any training at that time, and this software is friendly enough, that I still was able to jump right in and go. Anytime I had questions, I could call customer service and they were available right away and helped me get to where I needed.
Nachteile:
We are still in the integration phase. I wish we could have someone in person helping us through the initiation phase and not remotely. I do not like that the 'classification' for medications is just to help trigger rules. There really should be a true Drug Classification. The Drug Info link also is difficult to find the drug class. This is how the CBRF Med Administration course teaches, based off of drug classes, as well as nursing. Pharmacology is split into drug classes because indications for meds can be variable, the drug class tells you how the drug will affect your body. I really wish this was on there.
Antwort von ECP
vor 4 Jahren
Thank you for taking the time to leave a review. We are happy to hear that our software is friendly enough for you to jump right in. Our experienced support team is available 24/7 and they are always happy to answer any questions. Carly Smith our Director of Quality Improvement will be reaching out to you shortly. Thanks again for the great feedback.
ECP-Easy to train...easy to use
Vorteile:
If you can browse the internet or shop online, you can use ECP. It is easy to teach staff how to use, it is user friendly to customize, pharmacy integration saves valuable nursing time, customer service is excellent. We have been very happy with ECP overall.
Nachteile:
The program is not always stable while using a Chromebook. The demand causes the computer to freeze and require restarting.
Antwort von ECP
vor 4 Jahren
Thank you so much for your kind review. We love hearing about how our software was easily integrated into your home and importantly, saves staff time. Some Chromebooks may not offer the processing power and memory you need for demanding web applications. They work well for basic web browsing but any robust program may cause issues from running out of memory. We always like to go above and beyond for our customers and would be happy to discuss any questions that you might have. Our 24/7 support team can be reached at 262-684-5600 x1.
User friendly
Kommentare: I absolutely love this software
Vorteile:
Very user friendly. Easy to understand especially when training And allowing people to learn. Would highly recommend
Nachteile:
Nothing overall can’t complain. Anyone that has this software would agree
Antwort von ECP
vor 2 Jahren
Hi Alexandria, Thank you for your kind words. To hear that ECP has made it easy to train and onboard your team is a great compliment. By providing resources such as training videos, user guides, webinars, and 24/7 support, users feel comfortable using ECP, even without a technical background. We take pride in knowing that our clients find ease in the implementation process, through our user-friendly interface. Thanks again for your support!
Review
Kommentare: Overall the experience has been great so far.
Vorteile:
It's a simple software to understand and use. This makes it very easy to adopt and easy to learn.
Nachteile:
Software needs a quicker way to select medication administered.
Antwort von ECP
vor 2 Jahren
Thank you for your feedback, Rahul. We are happy to hear that your experience has been great so far and that you find ECP easy to use and understand. ECP provides various reports and tools to review administered medications. If you have questions about how to review specific medication details, please do not hesitate to reach out to our customer support team. They can assist in providing the best possible solution for your needs. Thanks again for your review!
Stanford Lodge
Kommentare: With ECP we were able to go from charting in folders to computerized. It's a very nice addition to our facility
Vorteile:
ECP was introduced to our Facility through Home Town Pharmacy. It has made a world of difference to myself and staff. With having the ability to monitor residents and their medications.
Nachteile:
No real Issues with ECP its self. I sometimes have to wait awhile for Pharmacy to upload changes to medications. It seems to work out in the long run.
Antwort von ECP
vor 3 Jahren
Thank you for taking your time to leave a review! We're happy to hear that ECP has improved your ability to monitor residents and their medications by moving off paper MAR to our electronic MAR. The clean, user-friendly layout gives fundamental medication details, providing a clear overview of everything that needs to get done. Thanks again!
ECP Review
Kommentare: Overall, I have been immensely pleased with ECP.
Vorteile:
Integrating this system into our company has made a world of difference. We have reduced our use of paper and our ability to track cares and charting for our clients has become much more efficient.
Nachteile:
I have spoken with ECP support regarding this issue, but we are not able to enter in readings for BSL levels when the meter reads "hi" or "lo" (versus a number).
Antwort von ECP
vor 2 Jahren
Hi Traci, Thank for you the review! We love to hear that ECP has improved the efficiency of tracking care and charting for your team. Transitioning from paper is another huge milestone that we are thrilled to be a part of. We are continuously improving ECP and are happy to hear that our product development team has been receptive to your suggestions. We'll continue to prioritize improvements to ECP based on our customer's feedback. Thanks again for your input!
Easy and user friendly
Vorteile:
User friendly and easy to use. Great customer support if needing to call for help.
Nachteile:
Glitches at times, able to call customer support if needed
Antwort von ECP
vor 2 Jahren
Thanks for leaving us a review! We're happy to hear that ECP has been easy-to-use and that you have had a great experience with our customer support team. We constantly review and update our software to give our users the best possible experience. Reviews like yours help us continue offering top-rated senior living software. Thanks again!
Easy to use
Kommentare: Overall it’s great and easy to use . Love it
Vorteile:
Love the layout of ecp super easy to use .
Nachteile:
Sometimes it’s lags but rarely . Usually I just log out and log back in and it fixes the problem.
Antwort von ECP
vor 2 Jahren
Thank you for your honest review, Sara. We are thrilled to hear that you find ECP easy to use and you enjoy the layout of the program. Feedback like yours helps us grow and progress as we strive to provide the best possible user experience. If any questions or concerns arise as you are using the program, please do not hesitate to reach out to our customer support team which is available at any time to assist. Your satisfaction is our top priority. Thanks again!
User Friendly and streamlined
Kommentare: Initiating the software was so easy. A representative met with me weekly to discuss progress and the needs of staff and the company.
Vorteile:
Their customer support representatives are knowledgeable and friendly. I have never waited more than an hour to resolve a problem.
Nachteile:
It doesn't have all of the functions that I look for, but it is a great program
Easy to use
Kommentare: I am so happy with ECP if I have a question they are always so prompt with help.
Vorteile:
It’s so easy to use, great customer support.
Nachteile:
May not always have the report we need.
Ecp review
Vorteile:
The software is easy and convenient for our staff to navigate.
Nachteile:
I love software there is nothing I dislike
Antwort von ECP
vor 2 Jahren
Hi Angela, Thank you for your kind review. We love to hear that you find the software easy to use and convenient for your staff. We understand the complexity and challenges of the industry. It's our goal to be a resource that not only makes your daily routine easier but also improves the lives of the people you care for. This is one of the reasons why we are a leading Assisted Living software. Thanks again for your support and for choosing ECP!
Comprehensive and easy to use!!
Vorteile:
This product is very user friendly, even if you've never been in the healthcare industry. It is great to be able to see quickly who passed meds when needed. The system does med counts for you and even reorders the scripts and they get delivered straight to you.Their customer service is top notch, they will talk you through anything you need help with.
Nachteile:
I didn't get trained enough from my organization so it took some time to work out the kinks. I don't care for the fact that other people have access to the same info, it can be removed easily by someone else.
Antwort von ECP
letztes Jahr
Thank you for this review, Mandi. We are happy to hear you find our software to be user friendly and that it helps with oversight into med passes. We take pride in our quick and helpful customer service team so we are glad that has been your experience as well! We have on demand training available such as ECP University and our knowledge base if you are ever in need of it. We appreciate your opinions and feedback as we are always looking on how to improve our software.
Cost effective easy to use software
Kommentare: A cost effective and easy to use software. Our CNA staff love how easy it is to do their documenting. The Recent Notes feature is awesome for good communication.
Vorteile:
How easy it is to use and the video' s for training staff.
Nachteile:
I do not feel there are any missing features.
