EMS Erfahrungen

Exceptional product and very user friendly

Kommentare: Overall EMS Event Management Software is very easy to use and tracks data very well. The reporting options that are available are very helpful to get out to our staff and tracking events and billing is very easy to do.

Vorteile:

I really enjoyed all the capabilites EMS has with its event booking software. It is very customizable and easy to book and track events. It made event planning very easy when we manage thousands of events per year.

Nachteile:

There isn't much I do not like about this software. EMS does have a bigger software that allows you to customize for different user groups who oversee different venues within the operation but I do wish they had a smaller version of this.

JMU's experience with EMS

Kommentare: We've been using EMS since 2012 and have been very pleased with the product. It's used throughout our campus and we have about 95% of our spaces in EMS (vehicles, outdoor spaces, promotional spaces, info tables, etc).

Vorteile:

The granularity of being able to allow many schedulers throughout campus to schedule their own spaces.

Nachteile:

Customer support when they moved from phone calls to online tickets.

User-friendly compared to other systems but missing features

Vorteile:

At this time, I am able to complete everything I need with EMS (specifically Web Client EMS). You can customize your reports and easily schedule events. You can also add as much or as little detail as you need.

Nachteile:

Customer Service has not been easy to work with (at least for us as Web based clients) and usually can not fix our issues. We have to fix them ourselves.

Bethel University Administrator

Kommentare: All in all, it's a good experience. Hoping that there will be more improvements and enhancements coming, but all in all, it's a good product.

Vorteile:

Fairly robust options when it comes to scheduling and event management. It is very hard to create double bookings, which happened weekly with our old software. It is fairly intuitive and easy for most WebApp users to "get" pretty quickly out of the gate. Reports to share information with campus partners is detailed and customizeable so they can see what they need to see or want to see, they can just get their info, or they can see info for the whole event.

Nachteile:

I don't know what industry standards are, but it seems pretty pricy for the annual license. Also, I wish that customer suggestions or fix ideas were taken more to heart - I have suggested several things and pointed out errors that are deemed as "Will not implement" when clearly something should be done. Also, timeliness on what they do promise has been an issue. They say this is coming, and then 2 years go by and it's still not there. -- that was more in my early days of using it - I think that has stopped because they know they do not want to promise something and then take years to deliver.

EMS Use on a Small Campus

Kommentare: I have been happy with the product. As EMS has grow within Accruent it has been harder to know our reps and get basic support

Vorteile:

I like the layout and structure and power of event organization

Nachteile:

Overtime where they have developed has been more for flex space and international business I feel and less the original higher ed use and it need to coordinate with gmail

Great Database But could be more user friendly

Kommentare: I have worked with EMS 10 years and was part of the configuration process. I find it's a very powerful database that is vastly better than other alternatives I have seen. however, my experience has been one of seeing my coworkers abandoning the database in favor of other platforms they find more user-friendly. Our IT department abandoned it in favor of Service Now, our catering staff abandoned it in favor a catering-specific product, and my new department head prefers to use Salesforce because she likes the reporting feature better, even though EMS does a better job of resource management.

Vorteile:

EMS is a powerful database that is able to retain a lot of complex data.

Nachteile:

The search features are a bit old school -- they require people to know more about data entry than is currently taught in schools. Most people these days don't seem familiar with the concept of entering names last-name-first for example, but EMS still requires that 1st contact names be set up and searched for this way. I would advise either a more intelligent search feature that can search for a string ("george") as both a first and a last name or a new format that breaks the name down into two fields.

love it, but customer service solutions could improve

Kommentare: I have been using EMS for over 10 years both in a configuration role and day to day use for event reservations, invoicing, etc. I love it, and teach others on my campus to love it also. There are a few significant changes I would love to see, but overall I love the program and how much it helps with event planning and space reservations

Vorteile:

functionality and ability to configure for many different use cases

Nachteile:

customer service support when there are issues. jump through a lot of hoops submitting tickets and have to ask 7 times or more for a video call. this makes every ticket take months to resolve.

EMS - Great product, unlike others out there

Kommentare: We've been using EMS since early 2013 and have implemented several buildings, teams and other things since then. We have recently expanded to our academic classes as well

Vorteile:

The usability and functionality of the product The wizard The tools - especially the ability to manipulate certain pieces of the reservation The reporting and queries

Nachteile:

The 50 character limit on so many things The inability to copy diagrams easily The user interface (which may be fixed) The boxy-ness of the desktop client (which may be fixed soon!)

EMS scheduler

Kommentare: As a "super" scheduler on our campus I use EMS heavily. I keep al of the info stored for all of our simple to complex reservations. It is helpful to have an all in one tool

Vorteile:

The ease of use and many different ways to use it on our campus

Nachteile:

Some areas can be a bit cumbersome. Our billing process is very cumbersome. I will be meeting with someone from the genius bar today to see if it can be streamlined.

EMS - it gets the job done

Kommentare: My overall experience using EMS has been ok. We use it at all times at work. We currently have over 400 space managers on campus. I have trained several of them. Many of them have said they wish EMS were laid out different. Everyone thinks you have to click "confirmation" instead of "change status" to change the status.

Vorteile:

I like that people across campus can create reservations and include their Dining Services, Transportation Services, AV Services, etc. I like that Public Safety can see the number of people in a space at any given time.

Nachteile:

The way it looks. It looks like it is from 1995. When I go to send a confirmation email, EMS outlines and puts into red words it does not know, or it glitches when I write anything in the email.

EMS Survey

Kommentare: Very disppointed with support a couple years ago but now it's a bit better. It still would be nice if there was an online chat option for help here and there with the sysem. I usually have to search and search the help documentation and take a few guesses if I need to implement something new.

Vorteile:

I like that it will not allow me to double book anything... unless I really insist. I like the calendar feature

Nachteile:

It's very hard to figure out and find features that help to get the job done. Support to do so was very poor but seems to have gotten better lately. There's a strange, back-door type method to fix the configuration on a combo room but I appreciate knowing the trick

LeTourneau University and EMS

Kommentare: I have loved diving into the reporting and figuring out how to make it work the best for our campus.

Vorteile:

I love how easy it is to use and how we have integrated it throughout our campus.

Nachteile:

Sometimes there are things that we need that it can not do, and we provide feedback, but do not feel like we are heard, except at the Insights conference. I feel like there our ideas are really heard.

Overall positive experience

Kommentare: Very good- once you figure out the system it’s more or less easy to use, the only issue is making it make sense to a non-tech based user

Vorteile:

Utilization, easy layout in the dashboard. Minimal imaging, updated training academy

Nachteile:

Clunky to edit post creation rooms, not entirely logical user interface

System Administrator

Kommentare: Great product that meets our needs. Easy to use and move around for our students.

Vorteile:

Functionality and ease of use. We love the interactive nature.

Nachteile:

Sometimes customer service has suffered but it is getting better every day.

EMS Space and Event Management

Vorteile:

Ability to add services and spaces in one place.

Nachteile:

The EMS fat client is old and outdated. Makes it really hard for someone who manages one space.

Scheduling and engagement manager

Kommentare: Overall my experience with EmS has been positive however the interface could be better for the desktop client.

Vorteile:

I like the ability for desktop users to manage space requests. I also like the ability to add services to requests.

Nachteile:

I would like to be able to manage reservations at the booking level rather than the reservation level to allow seamless management of reservations across multiple departments.

EMS the good and the bad

Kommentare: I schedule, run reports, add academic classes

Vorteile:

Being able to create views and areas to see spaces that I use more often.

Nachteile:

Sometimes hard to find the help I am looking for.

Very funconal

Kommentare: very help affordable software that allows us to reserve spaces all over campus.

Vorteile:

We like EMS as it has a lot of flexibility that allows us to use it how we want to.

Nachteile:

the lack of an api for integration. we wanted to integrate more with it but couldn't accomplish what we wanted.

Excellent Scheduling Tool

Kommentare: Excellent, very consistent and reliable tool

Vorteile:

ease of scheduling and communicating to both customers and vendors

Nachteile:

Limited ability to customize the webapp tool for customer use

From a newbie!

Kommentare: Very positive and well received by users.

Vorteile:

The ability to interact with the end user. The previous product we used did not allow the end user to access their reservation/request changes in real time.

Nachteile:

It's a pro and a con... There is just so much. It is everchanging.

EMS Solution's

Kommentare: Still working on the usage and knowledge base.

Vorteile:

The scheduling system, Reporting, reports

Nachteile:

configuration, Master calendar, billing

Office coordinator

Vorteile:

It makes creating reservations, billing and creating invoices easier. I like that I can send the confirmation from the tool as well.

Nachteile:

I currently do not have any cons as I am still learning the product

IDA likes EMS

Kommentare: we love it--very easy to use for reserving conference rooms -- 250 plus conference rooms in two HQ buildings

Vorteile:

very easy to use for entire company--1000 plus

Nachteile:

would love to take EMS to the cloud; we have EMS on-prem software right now

Wonderful Experience

Kommentare: It is an amazing experience. I received excellent customer service from this team.

Vorteile:

The ease of selecting a location and time for meetings.

Nachteile:

The hoops that you have to go through to get access

EMS Software

Kommentare: Overall it's very powerful and wonderful to use. Implementation wise it's piece-mill. I would highly recommend before any University purchases it, they get buy in from campus leadership about unifying scheduling policies on campus before moving forward. Don't be cheap, get everything you need up front. Implementing it piece by piece is terrible especially if you have to engage multiple areas on campus to implement anything like we do. It's like herding wild buffalo... and that is because we didn't know better up front and we're staggering along with a ton of legacy issues because of it.

Vorteile:

I love using and training ffolks in the software. It's robust and generally anyone who feels comfortable using a PC will enjoy it. We host the database, and the test and dev environment on our own servers in our computing center on campus rather than the cloud offerings by Accruent but a smaller university can really benefit from that service. It is an amazing and very flexible software, easy to train users on it and set up spaces and special use facilities fantastically .

Nachteile:

Does not work for Apple OS, Web Client is not updated to keep up with newer versions of EMS Client so can cause template bugs and issues in teh client if items are created in the Everyday users admin tools. The mobile application is not really viable or working properly on the platform services, and the UIX is terrible according to any of my users who are trying it out. . They both seem to be the ugly step child of the client software. Support is more generic ticketing and less helpful and frustrating to engage with. It used to be one day turn around on solutions to an issue, it takes forever now. usually gets lost in ticket system hell, and they nickle and dime licenses under "professional services" outside of the paid for service agreement under accruents ownership these days. They close tickets before solving the problem to keep their "ticket" stats looking good I guess for potential buyers of the product it seems. Obviously it frustrates me as I've used the product since 2008 and loved it until the purchase of it by accruent.