Great PMS - highly recomeded

Bewertet am 19.3.2019
Bojan G.
Business Development Manager
Outsourcing/Offshoring, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: I used Oracle PMS during a span of more than 10 years. At the very beginning of my career in hospitality I started off with one of the earliest versions of Opera, which at that time was already way ahead from its pears, at a time when not many software companies cared much about hospitality applications. It was simply way above anything else available and twice better than the close competitor. For a few years, having changed companies in between I've used several PMS system, however all were really bad and difficult to use. I remember Marriott still running their PMS, which was DOS based and worked by remembering all the codes, the mouse was an optional on the PC. Having returned to Europe and another chain, Opera - Oracle PMS was there. Simply, thanks God. Took me a day to get to learn the new functionalities and I was back into the game. The newcomers in my team were trained super fast as it is a very easy PMS to learn and implement. I remember the whole team going through training sessions in one of the hotels as were were changing PMS and everyone learned the system so quickly, even managed to train a guy covering a shift (coming from a different hotel without Opera) to use it in 2 hours and spend the whole evening shift alone, it went without problems. I just simply recomend Oracle PMS to everyone in the industry.

Nachteile: Can't fault it, top of the line. Highly recommended to everyone.

Best PMS for Hospitality

Bewertet am 18.9.2019
Gustavo K.
Head of IT
Gastgewerbe, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: For me , this the best PMS for Hospitality, no other PMS is like Opera PMS

Vorteile: Multiple features
Cloud and On Premiase solutions
Integrates with lots of third party developers

Nachteile: Support can be tricky and sometimes slow to solve the issues
Complex system but if you know it very well, it is easy to use

The easiest and most practical PMS system to use!!!

Bewertet am 8.5.2018
Bojan G.
Business Development Manager
Outsourcing/Offshoring, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Easy to use, same as using windows.

Vorteile: Easy to learn from scratch and teach to newcomers. The tutorials are easy to follow and a great learning tool. There are several plug-ins available for S&M or Restaurant. Easy to make changes and correct any issue team members might have caused. Offers an integrated payment system allowing to use a swipe keyboard and speed up the payment process at check in/out. Highly recorded. I used several hospitality software during my career and none can match it.

Nachteile: No major issues with the system. We had an issue with downtimes extending and sometimes global issues with servers going down, leaving us without the access to the PMS for hours sometimes.

Worst Software - They are thieves - Stay Away!!!

Bewertet am 23.9.2018
Sally N.
General Manager
Gastgewerbe, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
1/5
Gesamt
1 / 5
Benutzerfreundlichkeit
1 / 5
Eigenschaften & Funktionalitäten
1 / 5
Kundenbetreuung
1 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We had a premise based software, hosted on our 20 year old server here at our location. But even the 20 year old server worked better than the so called state of the art cloud based software. At least we had control over everything in house when it was premise based. But now we are at their mercy. Their customer service sucks, one of the worst. Took away so many functionalities that we could do here, so that they can charge us to do it themselves. But they don't have the manpower, the resources, the knowledge, the technique to do it themselves. Their servers are slow. What used to take a fraction of a second to process earlier, now takes several minutes, which makes you think, maybe you didn't click the right button. In frustration you click it several times. Most of the times, the screen just freezes on you, and will not even let you close out anything, unless you go to Task Manager. Lot of wasted time, low productivity.
If you have a client trying to make a reservation on hold, you have to apologize several times

Vorteile: Nothing. We had the premise based software and were very happy with it. The only thing was that we had a 20 year old server and required maintenance. We thought it was time to move to the latest technology, and decided on the cloud based version of the same software. Little did we know what we were letting ourselves into.

Nachteile: One of the worst business decisions we made. Even our 20 year old server worked better than the cloud based. I would not recommend this to anyone. STAY AWAY!!!

Antwort des Softwareanbieters

von Oracle Hospitality an 3.10.2018

Hello, Sally - Thanks so much for your honest review. We are so sorry to hear about these issues and we want to make sure that we are giving you the best service possible. A representative will be reaching out to you shortly, but if you need to speak with us sooner than that, please email us at samantha.james@oracle.com. Thanks so much for your patience!!! --Samantha

Absolutely the worst piece of software and the worst company to deal with!!!

Bewertet am 9.11.2017
James P.
Director of Operations
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
1/5
Gesamt
1 / 5
Benutzerfreundlichkeit
1 / 5
Eigenschaften & Funktionalitäten
1 / 5
Kundenbetreuung
1 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: None

Vorteile: Without proper customer support any possible benefits to using their software are negated. I literally like NOTHING about his software. It's a giant money pit.

Nachteile: For well over 2 years we've been using the Micros Opera Xpress hosted PMS (now Oracle Xpress). Initially the software wasn't great (we didn't find out until after we had been promised access from tablets and mobile devices that it was a Java program that won't run on anything except Windows Explorer) and the training was definitely sub-par, however, Micros at least had decent support and you didn't wait at least half an hour to talk to a support rep. Once Oracle took over it went from mediocre to absolute torture. The platform is slow, the customer service is abysmal (they always tell you they can't help you because it's hosted and the hosting team will need to look at it and they never get back to you) and features we initially paid for are no longer accessible because Oracle decided they weren't completely secure on their hosted platform and rather than fix the problem they just disabled functionality altogether. We have literally had support tickets open for months and some portion of the system goes offline at least once a month. On top of all this, they want to nickel and dime you for everything. They literally don't allow you to edit your own forms but they are happy to charge you to edit them, meanwhile you are paying a fortune for the platform and for nonexistent support. For 2017 my primary goal is to get both our hotels off the platform and we will never use another Oracle product again. Good riddance to bad rubbish!!

Antwort des Softwareanbieters

von Oracle Hospitality an 13.11.2017

Hello, James - Thank you so much for your honest review. We have forwarded this information to support escalation and to sales, and someone will be reaching out to you as soon as possible. Thanks! --Oracle Marketing

Great product but not over the top

Bewertet am 11.2.2019
Justin H.
Training Specialist
Gastgewerbe, 5.001-10.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: There are definitely pros and cons of using this software but overall it is a great product. I have used other Hotel PMS software and I prefer this one.

Vorteile: This software has everything that I need in a system.

Nachteile: As there are so many different functions, It is hard to learn quickly the short cuts to make your job easier.

Antwort des Softwareanbieters

von Oracle Hospitality an 21.2.2019

Hey, Justin! Thanks for the review. Please let us know if you are interested in learning more about our training programs. They can be valuable if you want to learn tips and tricks for maneuvering through the product! We are happy to help!!!!

Great!

Bewertet am 17.5.2018
Mario C.
Front Office Manager
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Definitely helps the day to day, being our primary system

Vorteile: From Hyatt to Holiday Inn, The team that helps me is great, and their programs are easy to use for my staff.

Nachteile: Updates are infrequent, and mostly run on out of date programs like internet explorer, which makes crashes frequent.

Great for hotels

Bewertet am 18.12.2018
Verifizierter Rezensent
Back Office Agent
Outsourcing/Offshoring, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Its an excellent tool for use, its friendly to the user, it helps process the reservations requested by customers and its easy to manage payments

Nachteile: Its great, the only problem is when it has issues due to external forces but overall its a great software

Steer Clear from Opera V9

Bewertet am 14.8.2019
Rodney J.
A/R Manager
Gastgewerbe, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
1/5
Gesamt
1 / 5
Benutzerfreundlichkeit
1 / 5
Eigenschaften & Funktionalitäten
1 / 5
Kundenbetreuung
1 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: My Overall Experience, as an everyday Oracle Opera Cloud user - I continue to feel that Oracle sold us an un-function-able and Unfinished product. Opera Support - Continues to fail on simple instruction such as returning a phone call and providing updates with service updates. It's make you feel as your Opera issues are being swept under the run and forgotten about.

Vorteile: None of it. - Even the training program they provide is different from 'Live'.
V-9 is an unfinished and un-function-able product.

Nachteile: Been using Opera for over 15 years.
No longer 'friendly' and too clicky.

Antwort des Softwareanbieters

von Oracle Hospitality an 16.8.2019

Hello, Rodney - thank you for your honest review - we appreciate your feedback. We are very sorry to hear about this issue and your negative experience with Oracle, and we will be reaching out to you as soon as possible. Thank you for your patience! --Oracle Marketing

Good functionalities and compatibility, very old design and technology

Bewertet am 21.5.2018
Verifizierter Rezensent
Hotel Application Engineer
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
2/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
2 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Initially is was a good option to integrate a wide range of external products with a lot of functionalities. That was a long time ago. Since then there are many better products with a higher rate of value for money.

Vorteile: Probably the widest range of functionalities of all. Very wide range of integrations, able to support many operational models. Very good centralization options

Nachteile: Not easy to learn. Very old technology with small greyish Oracle forms. Today it is 2018, but even in 2008 it was considered very old. Limited customization and mobility options provided to the customer. Constant compatibility issues on a workstation level. Customer Support is getting better these days, but Cloud Support is still terrible. In case Opera Cloud the customer has very little control. Opera Mobile is around 5-8 years behind competitor products.

Antwort des Softwareanbieters

von Oracle Hospitality an 29.5.2018

Hello - Thanks for your review. It sounds like it might be time to consider upgrading to our latest version of OPERA. Please reach out to us at oraclehosp_ww@oracle.com for help! Thanks!

Defacto PMS

Bewertet am 25.3.2019
Verifizierter Rezensent
FullStack Developer
Krankenhausversorgung & Gesundheitswesen, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Well integrated with back-of-house and financials for for full organization reporting.

Nachteile: The support model by Oracle is not the best.

In 37 years of hospitality work this I the worst system I have ever used.

Bewertet am 17.10.2017
Katha T.
Director of Reservations
Gastgewerbe, 201-500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
1/5
Gesamt
3 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
1 / 5
Kundenbetreuung
1 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Cannot think of any right off.

Vorteile: When it is working properly it is an easy read. I like that you can see allot of what is going on with the reservation from the search screen, ie: deposit, comments, etc.

Nachteile: The pop ups that continue throughout the day disturbing your work, stopping you in the middle of making a reservation over and over and over. Confirmations do not function well at all. 1/2 of our existing calls are guests calling back because they did not receive their confirmations even though they have been sent. Most end up in spam. Technical support is non existent. When you do get thru to them they tend to blame your issues on others, such as on-site IT folks. The first line of defense cannot help you. They pass you along to folks that may or may not be able to help. We have had the system since first of February and confirmations are still our biggest issue and we are getting no help from Oracle with this.

Antwort des Softwareanbieters

von Oracle Hospitality an 18.10.2017

Hello, Katha - Thank you for your review. We will have someone reach out to you promptly. Thanks!! --Oracle Marketing

Shocking and they just dont care

Bewertet am 5.10.2018
Brian C.
General manager
Gastgewerbe, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
1/5
Gesamt
3 / 5
Benutzerfreundlichkeit
2 / 5
Eigenschaften & Funktionalitäten
1 / 5
Kundenbetreuung
1 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Awful, awful awful, I've told them that and they just don't care

Vorteile: decent system providing you don't ask them for anything

Nachteile: support - there's none, everything takes an absolute age, we have been trying to launch a new website for 12 months, need Oracle to do some integration work and its so painful to get them to do anything, even though they change you a fortune for the lack of effort

Antwort des Softwareanbieters

von Oracle Hospitality an 8.10.2018

Hello, Brian. We are very sorry to hear of these issues and have reached out to support management. Someone will be contacting you shortly, but if you need to speak with me immediately, please email us at samantha.james@oracle.com. Thanks!

Not very Impressed

Bewertet am 17.10.2017
Christina B.
Reservationist
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
2/5
Gesamt
2 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
1 / 5
Kundenbetreuung
2 / 5
Preis-Leistungs-Verhältnis

Vorteile: Pretty easy to navigate the reservations function. Like the Deposit Trace function and that it calculates the deposit amount for you.

Nachteile: The interface is not working pop ups are very annoying and freeze the software which forces me to close the whole system down. Not very efficient when there is a customer on the phone needing assistance but I cannot get into the system or have to wait until I can close down, reopen application and re login into application. . Apparently, because other Buyers utilize these interfaces we cannot have them fixed and turned off. Also reports should be easier to pull. Too many steps involved that other PMS systems, such as Visual 1 , make very easy as a drop down menu.

Very Easy and Accurate PMS System

Bewertet am 23.7.2019
Kathleen J.
Front Desk Supervisior
Gastgewerbe, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: it is a lot easier to train on, use and accurate.

Vorteile: This system is extremely self explanatory and easy to use. Accurate and convent and right to the point. Very happy with this system along with the upgraded version OPERA.

Nachteile: Nothing this was one of the better PMS software's I have used in my 15 years in the hospitality industry.

IT Manager

Bewertet am 23.10.2018
Victor S.
IT
Gastgewerbe, 5.001-10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
1/5
Gesamt
1 / 5
Benutzerfreundlichkeit
1 / 5
Eigenschaften & Funktionalitäten
1 / 5
Kundenbetreuung
1 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: No. Only issues

Vorteile: i don't see any pros in the aplication.

Nachteile: The support don't work. If i chose my native language i need to teach to work with the application.
There are not solve all TAX questions for country.
Even send terminal with issues.

Antwort des Softwareanbieters

von Oracle Hospitality an 30.10.2018

Hello, Victor. We apologize for the issues you are experiencing and we want to help resolve them as soon as possible. Can you please email us at samantha.james@oracle.com, so that we can help address this with you? THANKS!!!!

So far so good.

Bewertet am 7.12.2016
Joshua W.
Guest Service Ambassador
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I have recently started using Oracle Hospitality PMS and love it so far. I have watched some video tutorials as well and it is pretty straight forward. I'm a hands on learner so I took a week or so going through the software and practicing and within no time I was up and running helping customers, printing folios, and checking guests in.
An additional note: this is my first time in a hospitality role, and I was not sure what to expect having never used a PMS software before. I was happily surprised it did not take long for me to figure it out.

Vorteile: many search functions and numerous shortcut keys to speed up the process.

Do not like at all

Bewertet am 20.10.2016
Lise S.
Quelle des Nutzers 
3/5
Gesamt
2 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
2 / 5
Kundenbetreuung
2 / 5
Preis-Leistungs-Verhältnis

Kommentare: The new "Opera" system just sucks and negatively affects other (for instance outlook email). The other problem I have with this product is that little to none of the history of our guests stays from old Opera got lost in Internet never never land... we are currently working hard to re-build all the guest profiles.....aarghhhh

Antwort des Softwareanbieters

von Oracle Hospitality an 20.10.2016

Good morning, Lise - Thanks for your review. We would like to help address your concerns regarding your OPERA system. Please send your inquiry to oraclehosp_ww@oracle.com and we will escalate, or you could call support directly: 1-800-937-2211 (US). Thanks for your patience and we look forward to hearing from you! --Oracle Marketing

Horrible !!!

Bewertet am 11.9.2018
Verifizierter Rezensent
Receptionist
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
2/5
Gesamt
2 / 5
Benutzerfreundlichkeit
1 / 5
Eigenschaften & Funktionalitäten
1 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Opera cloud version is terrible.

Vorteile: Absolutely nothing. Physical paper work in better than this.

Nachteile: shuts down completely without prior notice.

Antwort des Softwareanbieters

von Oracle Hospitality an 12.9.2018

Hello! We are very sorry to hear of your issues. Please reach out to our marketing contact, samantha.james@oracle.com, and we will be happy to help!!! Thanks for your patience!!!