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Über BeyondTrust Remote Support
Bomgar ist der führende Anbieter von Secure-Access-Lösungen, die eine sichere, kontrollierte Verbindung zu jedem beliebigen Gerät ermöglichen.
I like that we can integrate with out O365 SSO instead of having to have a separate login for the software.
It can be difficult to initiate and once initiated it can be difficult to get it to stay connected to my customers screen.
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Nutzerbewertungen filtern (2.032)
One of the best platform to connect or control a device remotely
Kommentare: With Remote Support - we can assist users remotely. We do not need to go on-site to troubleshoot. It saves our time and also help the users real time.
Vorteile:
What I like most about Remote Support is it allows me to view, control and even perform troubleshooting on the user's machine. The deployment is very easy and it really does it's function as a tool.
Nachteile:
Other than network issues on the user's end as it really affects the remote session and the troubleshooting that I'll be doing on the device, Remote Support if perfect for me. I did not encounter any issues.
Remote Support- A good remote mobility solution
Kommentare: In a nutshell, Remote Support is a good tool for the overall company's customer satisfaction score growth and loyalty. It helps achieve needed tasks in seamless manner.
Vorteile:
The flexibility to be able to use this remote assistance solution from anywhere , from any OS helps a lot on daily basis. We tend to our customers on their issues very fluently.
Nachteile:
At times we had few connection issues which were later on fixed by the respective admin teams, other than that this tool never gave much issues.
Nice Remote Support Tool
Vorteile:
Very simple for clients to utilise. Great UI and excellent product support
Nachteile:
lacks support of IOS user. The price point is high
Review for BeyondTrust Remote Support
Kommentare: BeyondTrust Remote Help offers an excellent encounter for far off help. Its easy to use interface, consistent network, and hearty security highlights give a dependable and proficient remote help arrangement. With its high level capacities and responsive client care, BeyondTrust Remote Help guarantees a smooth and fulfilling remote help insight for all clients.
Vorteile:
It is one of the great programming which gives cloud-based admittance. furthermore, demonstrated great programming for business. it has multi functionalities like secure remote help, client assistance, and help work area organization too. Simple to use for both Macintosh and Windows. Amateurs can likewise utilize it without any problem. Furthermore, it gives admittance to associate staff. An important asset for technical support working from a distance.
Nachteile:
Voice visit with the client would be useful so we could discuss the issue verbally as opposed to simply through talk. There are a few issues raising honors while interfacing with Windows PCs from a Macintosh. The portable application has a few issues some of the time. Beginning a meeting takes time. it is costly than different items. We can't utilize different asset records in a content. It likewise not has adequate room for putting away the asset records.
Remote Support software.
Kommentare: It is the best software for offering and receiving support remotely in any business setup.
Vorteile:
This software brings solutions closer where one can offer and access support remotely without physically engaging. It has helped improve quality of services and satisfy both the customers and employees needs. It has great features which makes it user friendly and easy to understand. They have a great customer care services which is always ready to serve.
Nachteile:
I have no improvement suggestions for this software.
One of the leading Remote Support tool
Vorteile:
Ease of use and feature set is rich and exhaustive. recommended for large corporates as well.
Nachteile:
Good product and it comes with a price. Costing can be improved for more widespread adaption.
Good option, could be optimized
Vorteile:
Ease of use and functionality of the product made it a good choice.
Nachteile:
Overnotifications and difficulty tracking and using specific reporting issue areas makes it difficult.
In Betracht gezogene Alternativen:
Ideal Remote Support Tool with Comprehensive Password Management Capabilties
Kommentare: A really good tool which requires proper implementation to meet the organisations requirements. If it is deployed properly, the tool can operate perfectly with minimal disruptions to remote support operations. In overall the experience has been really good with minimal support requests coming from clients with respect to the daily operations, once finetuned properly.
Vorteile:
The ease of implementation with the ability to customise to meet client requirements accommodate enhanced security requirements, especially focusing the zero trust concepts. The intuitive UI makes the experience more positive.
Nachteile:
Overall, the product is really good. However, have come across challenges due to external factors like connectivity and bandwidth requirements.
faster and safer remote support
Vorteile:
with Remote Support was the solution to provide much faster and quality support by being able to access servers, workstations, network devices and systems from anywhere where support is needed, which helps to avoid transfers, time and money
Nachteile:
Actually, there is nothing that I don't like at the moment that I have used it. I found it useful and effective for fast remote support.
Best helper in any type of situation.
Vorteile:
I loved how it was very easy to access and knew the things I needed help with as if it was there with me.
Nachteile:
Only thing I would wish different is that it was more affordable so everyone could test it out!
Agile and complete remote access tool
Kommentare: Highly recommendable tool if your organization needs a remote access or remote support tool.Totally worth it :)
Vorteile:
Bomgar remote support is an essential tool for big organizations that need to provide remote support or o access to remote servers.I like that my division and team can save and classify all the servers so that you can search them and access remotely so quickly. Additionally, having file transfer and session invitations integrated makes the thing so comfortable
Nachteile:
A couple of times my account has been blocked, probably by several wrong password attempts, and Bomgar remsupport web portal didn’t have the password recovery/reset option by myself and I needed to contact support and wait for their assistance.
Manage and support remotely
Vorteile:
Easy to use and can easily take control and troubleshoot another PC remotely. Best tool for IT Support Executives.
Nachteile:
The UI looks outdated and needs improvement.
Remote Help: Advantageous and Effective, with Possible Protection and Availability Concerns
Vorteile:
I don't have individual inclinations or feelings and don't can utilize remote help. Be that as it may, remote help administrations can offer a few benefits for clients, including the capacity to rapidly and effectively investigate specialized issues without expecting to carry their gadget or gear to an actual area. Remote help can likewise set aside time and cash, as clients can frequently get support all the more rapidly and without the requirement for an expert to make a trip to their area. Also, remote help administrations can frequently be gotten to from anyplace with a web association, giving more prominent adaptability and comfort to clients.
Nachteile:
I don't have individual inclinations or feelings, and I don't utilize remote help. Nonetheless, a few clients have detailed worries with remote help, for example, protection and security issues, as remote help specialists might approach delicate data on the client's gadget. Moreover, clients with slow or temperamental web associations might encounter troubles utilizing remote help administrations, as the association may not be sufficiently able to help a steady association. At long last, a few clients might like face to face help to more readily comprehend the idea of the issue and see the arrangement firsthand, which isn't generally imaginable with remote help.
BeyondTrust: Versatile Tool For Remote Support
Kommentare: The best part of using BeyondTrust is that it can be used on any OS as it has Cross-platform access.
Vorteile:
The BeyondTrust supports mantri features which are really helpful for the knowledge transfer and development. Screen sharing, Remote accessibility, File sharing are the top features. Offers security for remote access.
Nachteile:
I don't find anything for disliking BeyondTrust. It is powerful and efficient tool for accessing remote servers.
Remote Support software did much to streamline the support process for me and my colleagues
Kommentare: My company started using Remote Support about 8 months ago. We wanted a more seamless option for support when we were upgrading systems across our firm. I decided to try this out, and me and my team have had very good experiences overall. Most of all, my analytics team is able to get real time info on session logs and ticket tracking, in order to track how often my team accesses support features.
Vorteile:
The remote access feature was very easy and painless to use overall. The person who helped me had quick and seamless access to my desktop setup, and it was as if there was no disruption at all! The file transfer feature was also very intuitive.
Nachteile:
Nothing in particular really stood out as anything I disliked. I had a thoroughly good experience with Remote Support.
Merits and Demerits of Remote Support
Vorteile:
This is an amazing technology where we can login to another machine through Remote Support. This is very user friendly and has many security features where unknown user cannot login without our permission. It send otp to verify the login, then only it allows. I personally like this security feature.
Nachteile:
Sometimes it disconnects suddenly without any reason, and We should login again from the scratch
Excellent tool for remote desktop
Kommentare: Overall experience with remote support is very fantastic and it is thoroughly recommended to use for remote work
Vorteile:
We use this software to support our team from anywhere means if our team member is not available at the office then it is the best tool to connect with them, another thing is it has outstanding efficiency for support remotely and has good functionality also
Nachteile:
There is no more bad thing I can say is sometimes I face technical difficulties and need to use to this, no other thing need to improve
required for remote options
Kommentare: Another very useful option is for the computer to access your computer or to be able to follow some learning steps
Vorteile:
When most of your work consists of being with computers, connecting with other people or having access to different things, it is very important to have a program that allows you to access other devices or that can access yours remotely, since you never know when an inconvenience or an immediate need may arise, this program helps me to do so.
Nachteile:
As for my experience, I cannot find a negative part
Remote Support Review
Kommentare: Using remote support to solve my IT issues. Super easy to use with the IT team at my company.
Vorteile:
I like the ease of sharing my screen with someone from IT so I don't have to try to figure out how to solve the issue.
Nachteile:
There is nothing that I didn't like. I haven't used all of the features yet so there may be more feedback once I have.
Very easy to use!
Kommentare: It has been great!
Vorteile:
It is very easy to learn and pick up if you have not used it before.
Nachteile:
in my experience, the only issue I would have would be guiding users to the URL site to download the remote session. Other then that I haven't had any issues.
Product Review
Vorteile:
It is easy tool to use for remote access, file sharing , conveniently recording meeting sessions for the one who wouldn't be able to attend
Nachteile:
I didn't come across any cons for this software.
Comes in Handy
Kommentare: Great experience, and will continue to use going forward with our help desk tickets.
Vorteile:
We have nothing but positive feedback for this product. The remote support feature is the most utilized and is very efficient.
Nachteile:
There are no cons as of yet. Fits our needs and does exactly what it was purchased to do. Highly recommended.
Remote Support Review
Kommentare: Remote support has helped me get through the day the service is amazing and I completely trust them
Vorteile:
I love how supportive the app is they are very trustworthy and have great service
Nachteile:
I don’t dislike anything about Remote Support
Good Product for Remote Support
Vorteile:
Video quality is very good when compared to other products.
Nachteile:
Main interface is little bit complex for the first time users.
Overall experience is good
Kommentare: It was kind of ok but it can be better
Vorteile:
Allows you to remote in easily with just two permissions
Nachteile:
It shows screen very blury to Admin that make it difficult to read small text in others system
