Therasoft Online Erfahrungen

This is the best software that I have used compared to some others I've briefly tried.

Kommentare: I love the software and the ease of use which it creates.
That changes are made to the software and I am unaware e.g. formatting, new additions to charting or billing.

Vorteile:

That it is user friendly. Its easy to manuever. The video trainings are helpful and keeping track of clients is super easy.

Making the Switch to Therasoft

Kommentare: My experience with Therasoft has been positive across all dimensions, from the follow-ups to questions I've raised to the support staff/onboarding team's commitment to getting their users up to speed as quickly as possible, freeing us up to serve our clients.

Vorteile:

My former EHR vendor recently significantly raised their prices to bring them more in line with other EHR vendors. With this price increase, I had to evaluate them in relation to other vendors charging approximately the same price. While Therasoft is more expensive, the quality of their product is far superior. Specifically, I appreciate how the information within the EHR is organized and displayed on the screen. I like how the treatment plan is very accessible and informs the treatment session note. I like how my custom designed website is an integral part of my EHR. With Therasoft, everything weaves together in a dynamic way, supporting more rigorous charting process that is easier to navigate than my former EHR. Therasoft helps me to better conceptualize my cases.

Nachteile:

Therasoft is a robust program that takes a while to learn. The learning curve is well supported by their transition team and onboarding resources. Therasoft wants you to be their customer for the long-term, and they're willing to go the extra mile with customer service and support to ensure the customer has the answers they need, when they need them.

Tired of submitting tickets for repeat fixes needed for lost clinician signatures & client data

Kommentare: Overall, Therasoft does the job but with greatly anticipated trepidation by our clinicians and trainees that important client information or their signatures will be lost or inaccurate. (the tendency for biopsychosocial to keep filling in check boxes of information not entered by client or clinician).
Unfortunately, our trainees like our clinical approach and training, but word has gotten out on the training circuit about our use of Therasoft, especially its nonintuitive and cumbersome documentation and tendency to lose client information. Many trainees that we had two years ago are surprised that others in their program are still running into similar problems with Therasoft.

Vorteile:

Customizable features, initial person-to-person support around glitches, and helpful creation of forms. It was great to request having our treatment plans populate into our progress notes. A feature that was not initially there when we started with Therasoft. It was also great to be able to incorporate our measures/questionnaires into our biopsychosocial. Ability to limit the number of forms clinicians could access. Ability to incorporate intake screening and new client registration on our website. Ability to schedule and meet with client via laptop or phone.

Nachteile:

It's many simple yet consistent glitches, it's outdated training videos, and customer service that was often limited to submitting multiple tickets for the same thing over and over again and being asked if we cleared our cache. No other EHR has mentioned needing to clear out a cache in order to work properly. Therasoft isn't a program you can leave alone and feel your workflow is flowing. It's a complex system that requires administrative babysitting. It is not an intuitive program and has a steep learning curve. We were able to set up a review meeting, and we are hoping we are able to get our recommendations heard and updated, but we will see. We were told that we will be emailed a list of all of our requested updates and concerns but haven't received it yet. I'm really anticipating that they will require me to submit a ticket for each of 20+ requests, lol. I will keep you posted.

Amazing resource for counselors

Kommentare: My experience with Therasoft has been excellent. The scheduling, medical records and billing components are reliable, meet the requirements of my payors and are easy to use. I am thrilled this year to have collected more in revenue, despite taking a month sabbatical. This outcome I believe, is solely due to the hard work of my biller with Therasoft who stays on top of my claims, denials and deductibles. It gives me peace of mind to know that the Therasoft team is coordinating my billing.

Vorteile:

I am most appreciative of the billing services that are a part of this software. Having Therasoft handle this complex and sometimes stressful portion of my business is a huge help. It allows me to focus on caring for my clients and growing my business and not trying to navigate the maze of the insurance world.

Nachteile:

It took be some time to adjust to the calendar based system rather than being able to click on a client's name and find everything related to them in one place.

Unfair charges for record keeping.

Kommentare: Software was find; the customer service was horrible. I was overcharged for their billing service and since leaving Therasoft am being charged $200.00 per year to have access to all my notes on patients.

Vorteile:

Was happy with product; very unhappy with support.

Nachteile:

When you leave Therasoft you cannot get a copy of your records, with a fee, of course. Instead if you want access to your files, which in my case is 7-10 years, you MUST PAY THEM $200.00 A YEAR!. No other ehr medical records hold a subscriber hostage in order to get access to files and comply with law of mandatory keeping records for 7-10 years. This is outrageous in that you are trapped into paying this ongoing fee.

Disappointed

Kommentare: Had been happy with though now am regretting daily for the past several months. The service has gone down hill fast.

Vorteile:

How it used to be. Actually reliable at one point.

Nachteile:

Lack of communication, hard drive issues and vague follow through with empty excuses. This company will know of an issue, not alert the subscribers so we can make accommodations and then say “sorry, didn’t you get the email?” (Which was never sent) No accommodations made for their issues other than we the consumer needs to remedy their errors. Oh and if you want to leave, be prepared to cough up $5000 to have your files saved.

Therasoft and Web Site Review

Kommentare: It was wonderful. I was worried about creating a site and linking it to an EHR. The web developers were highly responsive and answered all questions I had. The developers along with my account manager made a stressful process much easier.

Vorteile:

It’s easy to use and the tutorials that are online are very helpful. I appreciated that the team conducted a video and call for the setup and questions.

Nachteile:

Initially It didn’t seem like it would be easy to navigate. After my call I had a much easier time.

Beware of Server Issues

Kommentare: I can not recommend this EHR in good conscience. Our overall experience was terrible. The support is nonexistent and they take no responsibility for server failure that causes the loss of important data.

Vorteile:

Wiley treatment planners. Documentation was easy.

Nachteile:

Customer support terrible, lost client data during server "issue"

Exemplary Costumer Support

Kommentare: I have had a great experience with Therasoft and highly recommend this program to any mental health practice!

Vorteile:

Therasoft is an easy program to learn and use. It meets the needs of my moderate sized group practice while remaining affordable. Customer support is top notch. We can contact them by telephone or email and any questions we have are answered quickly.

Nachteile:

There is a large selection of reports. At times, it can be a little confusing figuring out how to get the information I need. However, the costumer support team is always available to assist with this. They also provide a large number of webinars and training opportunities that would make the process easier (I have not had the opportunity to view these yet).

Timely Therasoft Online

Kommentare: pleased and satisfied with the ease of and quality of t.o.

Vorteile:

Ease of use and well designed with current aplications

Nachteile:

Need more hands on simulation initial training instructional videos. T

Excellent Integrated Softward with Amazing Customer Support for Psychotherapy Notes and Billing

Kommentare: We are extremely pleased with Therasoft and highly recommend their software package and support services to our colleagues in the business of providing quality mental health services.

Vorteile:

Therasoft offers a unique package that includes client demographics, attendance, calendar, notification and billing capabilities. Medical records forms are customizable and efficiently generated. Customer support for all phases of the product from software customization to insurance billing and follow-up is excellent. Utilizing their integrated billing and claims management services have resulted in our business receiving steady income that increases cash flow dramatically. In particular, services by our dedicated claims representative [SENSITIVE CONTENT HIDDEN] has helped our start-up to get to the next level in our service provision and financial strength.

Nachteile:

We have not identified any downside to utilizing this software package with customer support for integrated client management and insurance billing.

We have been using Therasoft since 2012, it works well for our practice.

Kommentare: It takes care of all the requirements to keep client notes for the state of Texas. It also handles a number of insurance companies and their required filing and payments.

Vorteile:

It has consistently improved over the years. This is important because the electronic environment has changed as well. With changes in electronics and in state laws, Therasoft has maintained the ability to change with the environment.

Nachteile:

Sometimes the system runs rather slow. I would blame my WiFi system, but this is a true statement for more than one WiFi system. But overall, it is an excellent program.

Walk through with [SENSITIVE CONTENT HIDDEN]

Kommentare: Therasoft is user friendly, I love the live support as well as the various chat features.

Vorteile:

[SENSITIVE CONTENT HIDDEN] not only provided us with an article on the changes for billing to telehealth but she scheduled a one on one walk through to provide hands on demonstration and to assist that we have no further questions etc

Nachteile:

I think that the therasoft lite program Option should be made available again as it was ideal for part time contractors

Send Out Telemental Health Informed Consent

Kommentare: Therasoft is a company that stands behind their product. They are innovative and always improving their product and interface with their clients.

Vorteile:

I can do everything I need in one place for electronic records, insurance, client notes and billing.

Nachteile:

I have been doing telemental health with them for over six months. There have been glitches throughout for me. Those are finally repaired and the software and portal work beautifully now.

Therasoft keeps me in business.

Kommentare: When I began with Therasoft, I was owed thousands of dollars in insurance claims and had no idea how to resolve it. I needed to 'go digital' in my systems and TS was there to walk me through the training and help me receive payment. Reps are life savers and keep me sane in my work. I am a loyal customer as a software system is only as good as the people that support it. It is worthy every penny!

Vorteile:

Therasoft has amazing customer support and is easy to use once you train with their tutorials. The phone app allows me to manage my client load once entered into the system. From intake to insurance claims, Therasoft handles all my needs and makes my life easier. I cannot imagine trying to run my business without it.

Nachteile:

Training takes some time but is very rewarding. The support is always there to answer questions and resolve issues.

Excellent product, excellent customer service

Vorteile:

The product is very user friendly. The price point is excellent. Customer service has always been extremely accommodating - knowledgeable, friendly, and go above-and-beyond what would be expected.

Nachteile:

Our only complaint has been the inability to add in customized forms such as in-take, treatment forms, etc.

Ongoing problems

Kommentare: My overall experience is one where I would tell everyone to get Therasoft and now I don't. Too many problems with video use, server down, program not running like it is suppose too. Now its costing me money as I have to reschedule or lose clients.

Vorteile:

The functions are great. I also love how many of the functions help me with my business. I use the website, email, video and all the functions.

Nachteile:

Its no longer reliable and I can't trust that it will work when its suppose too. Therasoft has been causing me more and more issues with its lack of reliability.

I like the system and it meets my needs. It is affordable and that is important as well.

Kommentare: All-in-one place for services.

Vorteile:

What I like most about this software is the attendance and progress notes format. I also like some of the assessment templates. I like the electronic signatures and the fact that it is tied to billing

Nachteile:

I love the online sessions function but the picture quality for the provider is very bad. Also, the group notes are difficult. I used to use the group tab but then it does not show on the regular attendance and progress notes tabs. There must be a way that groups can also be on normal calendar and attendance.

Decent Product

Vorteile:

Therasoft is a good platform. I like that a lot of information is displayed on the calendar so providers can get a snapshot of important information.

Nachteile:

The program is slow and and may freeze..

Lots of Steps

Kommentare: Thus far, we have been fairly satisfied with our experience with Therasoft. The pros have been being able to bill insurance directly and in just a few clicks. I also enjoy that we can develop treatment plans (all though I think some more finessing could be done there), send assessments to clients online (LOVE this feature), as well as having the ability to remind clients of appointments via email and text. Cons would probably be the lack of ease at billing secondary insurance companies. I don't like having to print things off, then delete claims. Too many steps and too much time to take to do this. I also have not been satisfied with how billing is handled. Initially we were able to be billed automatically and our cards charged. Now I have to pay w/a card EACH month. I know, first world problems....but it was nice having an automatic payment set up. It's frustrating that this isn't an option anymore. Treatment Plans would be improved by autosuggesting treatment options specific for the client's diagnosis. This was one thing that Therascribe did that we really enjoyed. This is a little con too, but the eye appeal of Therasoft is not very high....some fine tuning on web design would be nice. (little things, but you asked for an honest review....) Overall, it's working fairly well. Having training videos available for specific issues that come up recurrently, that we can watch at our leisure, would be beneficial too.

I am most appreciative of the continued improvements made to the site.

Vorteile:

I like the pre-registration feature, claims management, integrated website, merchant account, documentation features - but mostly I like the support. One tech, Tiffany P. has been particularly helpful!

Nachteile:

A list of suggested diagnostic codes based on intake questionnaires and assessments would be nice. There isn't much not to like!

Amazing Company!

Kommentare: We have used Therasoft Online for over 8 years and the company continues to adds benefits for providers and office support. There is flexibility with the notes, scheduling, and session types. Again, amazing company to have as our online office management system.

Vorteile:

Easy to use, great support staff, and affordable!

Nachteile:

Nothing yet. The tutorials are helpful when I have questions and the office staff is extremely responsive.

I've been using Therasoft for my business for seven years now, and I'm very pleased.

Vorteile:

I like that it does everything all in one place-- scheduling, billing, documenting... I also like that it is all online so I can access it from anywhere.

Nachteile:

Sometimes it runs a bit slow for me when I'm in a hurry. These periods of it running slow don't seem to last long though.

Great customer support, innovative

Kommentare: Ease of use, ability to file insurance and record notes quickly.

Vorteile:

I like that I can do everything from one screen when I am writing notes, filing insurance, recording payments and recording attendance.

Nachteile:

There is so much that I can do on it, that I still haven't learned all of its capabilities. The reports area is confusing to me. I don't know which one does what.

Great for the monthly fee usage

Vorteile:

Good Ease of use, good help with videos of how to use. customer assist was good for getting up and running when I knew little going into it. Great deal for a package per month

Nachteile:

The billing upgrade was a short lived need and customer service worsened while separating back to the original software monthly charge of. agreement