3PL Warehouse Manager Erfahrungen

A good tool for growing companies

Vorteile:

We started using Skubana / Wxtensiv Warehouse Manager when we were outgrowing our previous order routing platform. This tool allowed us to set processing logic on all orders and route them appropriately. Additionally it helped simplify our worldwide inventory visibility and purchasing.

Nachteile:

Support can be slow to fix bugs. Our account manager is very responsive and there are not many bugs, but they can take a month to get resolved once one is identified.

3PL Review

Kommentare: Overall, I'm content with using 3PL Warehouse Manager because it's what I've known to use for the past 2 years and it's grown upon me.

Vorteile:

When I first started Logistics, I was thrown into Warehouse Management and was introduced to 3PL. At first the product was intimidating since being new, I was afraid to mess up. However, as soon as I started getting more comfortable, I realized that the software is super easy to use and if you were to make mistakes, there are multiple solutions do fix them. Customer Support and the Help Center really take you a long way as there's information that is meant to help you for any cases.

Nachteile:

I had a fulfillment client that was questioning whether or not the Order status can match what their backend software shows to them such a Returns, Exchanges, Order Changes, ect. since they use WooCommerce and when I told them that those statuses are not available in 3PL, they seemed a little let down, but I feel like those statues would benefit both the Customer and our Company.Also, kind of wish that we are given the option to delete any orders instead of cancelling them and for them to still show up in the Orders Tab. I feel like this correlates to the Order Statuses mentioned before because since the cancelled orders are showing closed, they're now being mixed with completed orders that were closed as well.

Order functionality and support is extremally poor

Kommentare: Did provide us with better visibility of inventory however the order functionality and the API connections to clients are very poor and continually have issues. Support is poor at best, non responsive and rarely addresses root causes, continually just kicks the issue down the road with a bandaid patch.

Vorteile:

Ease of implementation, implementation team was good to work with.

Nachteile:

Order functionality is awful, continually have orders not pulled through properly. Support is slow and provides no root cause or long term solutions. Kitting functionality does not work properly, solutions are either alias skus or a constant transfer of inventory between skus. High order volume always breaks the system, we have to limit the batches in size other wise the system takes hours to process the orders. For a high volume facility this is not a good software. Very limited abilities with small parcel service, and a lot of additional steps are required. More for a slow LTL facility.

Has Helped Us Grow

Kommentare: We have been using 3PL Central for nearly 5 years now. Over that time we have been able to utilize the technology provided to greatly grow our business. The functionality has a wide scope of offerings and for the most part they work very well. We utilize 3PL Central as our Warehouse Management Software and rely on it heavily for small parcel receiving, inventory management, and order organization. We use a separate, stand-alone pack verification/manifesting/shipping software that we like much better than the modules offered by 3PL Central for those specific tasks. The visibility for our customers is critical and most find it works well despite the UI being slightly hard to navigate. Our biggest hurdle has been to take full advantage of the new feature releases because of the change in protocol/process that it would require. There is definitely an advantage to new releases and features, but they aren't always really easy to implement.

Vorteile:

- Web Based - Broad scope of features - Constant updates and feature releases - Up-time is near 100% - Good support (when you can get it) - Handles wide (possibly unlimited) product types

Nachteile:

- Support is very slow and often inexperienced requiring multiple responses to get a resolution - Most additional features are a le Cart so the price can increase depending on features - High traffic days make the system slow (although they have been addressing this) - UI can be hard to navigate at first and specifically for customers - Doesn't play well with mobile (we've been told this is in the works)

Great warehouse management system with low learning curve.

Kommentare: I do a wide range of IT at our company and know the processes of most departments. People come to me when they have IT issues and that includes issues with 3PL. There aren't a lot of issues that are due to the system, more training related. When we have issues that are system related, 3PL Support is always responsive and helpful. We also have a lot of custom development and API integration and 3PL Central has excellent documentation for our developers..

Vorteile:

3PL Central is great because it's easy to use and train staff on.

Nachteile:

The item alias screen is a nightmare and all clients are combined together. I wish it was setup like other screens, where you first select the client rather than all clients, which makes it slow and unstable.

Buggy, Missing Basic Features, Horrible GUI

Kommentare: Keep moving, Skip Magaya too, both horrible systems, with horrible customer service.

Vorteile:

Its great if you don't need much or have low expectations. We have spent several years with 3PL Central, and their system is easy to learn, and has most basic features you would need. We have heard remnants they have been working on a new system but that was 5 months after we joined up with them, still never seen it. Others online say it only has basic features like looking up orders, and receipts. While customer servers is dumb, forgetful, and slow to respond, they have implemented a ticket system. But don't advertise it, so you have to ask about it.

Nachteile:

Lacks support for UCC/SSCC labels, lacks support for cycle counting and inventory, isn't this an warehouse manager system? EDI support is sloppy at best, constant issues with it throwing errors saying it can't connect, or timed out, reports not automatically sending, edi's failing, asn's failing, Tech support loves to change settings without mentioning what it could break, they do it and wait to see if it fixes your issue, or you complaining about something. They broke our entire EDI process for one customer by changing what types of documents were supported via EDI. WHY WOULD THEY CHANGE THIS. we had to process 1,200 orders manually... FIFO isn't really FIFO in their system, it works, but not like it should. UPS/FedEx/USPS is external, it barely works within their system. If you need to process more than 10-15 cartons it often crashes and refuses to give you labels, forcing you to manually process them. I can't tell you how bad their customer service is, they ask for the same things over and over. The sales team, CSRs, tech support, don't put notes in your accounts, and keep asking you the same issues. They want to meet up yearly in person to ask how satisfied you are. We aren't your horrible, fix your bugs and we would be at best OK. Tab is your best friend in all menus if you type a SKU and hit search you will find nothing or the webpage will crash. Always hit tab for everything!, always press find twice before printing anything. You can't utilize more than 1 login at 1 time, it will crash both pages.

Nema Inc.

Kommentare: We like what we THINK 3PL is capable of, but disappointed because it has not been fully integrated with our database after years of use.

Vorteile:

It has a lot of capabilities, and is fairly easy to maneuver in within the system. We just need it to fully integrate all the information we input into 3PL into our system.

Nachteile:

The fact that it won't integrate fully with our driver and customer database.

Product functional but very clunky.

Kommentare: Functioning WMS.

Vorteile:

The software is functionally designed with 3PLs in mind. The software is probably one of the cheaper solutions in the market. The help videos under the "Office Hours" are very useful. There are some folks that work in customer support that are very knowledgeable, if you can get hold of them.

Nachteile:

The company promises a lot in terms of coming features and developments and has yet to deliver and customer support leaves a lot to be desired. It is apparent they spend a lot of money on advertising to attract new customers, but from what I have experienced they don't care much in terms of retaining their customer base. For example, I have an open help ticket almost a month old, I have reached out to customer support several times now with no communication back from 3PL on the issue - prompting me to place this very review. Mobile app is particularly buggy, and their mobile support outfit is particularly unresponsive.

Great Software

Kommentare: Our Clients are able to access their inventory and reports, a great communication tool.

Vorteile:

Inbounds and Out bounds are easy to process.

Nachteile:

Some of the sub layouts are small and hard to navigate around.

3PL system

Kommentare: working with 3p has been nothing but the best! Yes, 3pl might take longer than usual to respond to certain inquiries but lets be realistic here, we as humans can only do so much in a day! If I need a quick response I simply call 3pl and provide them my case # and they help right away! It is a very straight forward system to use and is very simple to navigate. Smart View update is looking to be a great update to help in so many new functions that are very easy to manage! I use 3pl all day everyday! Love the help I get from all agents over there.

Vorteile:

It is a very straight forward software to manage. Smart View update seems to be a lot helpful!!

Nachteile:

The fact that I had to learn the new update, but with the help of the 3pl team I was able to figure things out. not so much a Con. lol...

Ease of use

Kommentare: 3PL Warehouse manager offers a full suite of functions, with the ability to add and or delete various functions

Vorteile:

3PL Central is easy to navigate your way through

Nachteile:

It is a bit difficult to set up items but once you have done it a couple of times, you can breeze right through it

Great sales pitch without much follow-through

Vorteile:

3PL Central was able to connect to the major shopping carts that are out there fairly seamlessly, but was less likely to be able to handle a bigger ERP system.

Nachteile:

Customer Service was the thing that I liked the least about 3PL Central. All communication with 3PL Central happened over email. There was absolutely not phone support, which made it very difficult to get problems fixed in a timely manner. If you are in an emergency situation there was little to nothing that you can do in order to speed up the service.

Best Warehouse & Inventory Mgmt Software

Vorteile:

We are a distributor of nutritional supplements and handle shipping in-house. 3PL Warehouse Manager helps us keep track of inventory... Whether it's incoming or outgoing packages.

Nachteile:

I would like there to be more customization for fields as well as a built-in customer database. Overall great system!

3PL Warehouse Manager by 3PL Central Is wonderful Software! You get your Moneys worth!

Kommentare: I would highly recommend 3PL Warehouse Manager. It has been wonderful for us!!

Vorteile:

3PL Warehouse Manager by 3PL Central Is wonderful Software! You get your Moneys worth! It has made our business and inventory run so much smoother! We would recommend it to others. Extremely user friendly. Their support is incredible.

Nachteile:

If you call for support , the hold times can be a long time.......25 minutes plus. It can be pricey.

Our Clients Love 3PL Central, We do Too!

Vorteile:

We like the ease of set up, use, and that 3PL Central is cloud based. No servers or software updates to worry about. Our staff and our clients really enjoy the access and ease of use. My staff and I can look take care of orders and inventory questions immediately in real time. The auto notifications are great that can be set up to notify clients of activity. The system is pretty well designed and has been very reliable.

Nachteile:

When asking for help or working through issue your request drops into a cue and you don't always get the same support tech. It would be nice to assign a primary staff member to an account. I understand the challenges of managing this but it would be a plus and could lead to improved productivity by the 3PL Help Desk Support staff. Overall I've been pleased with how most of the issues have gotten resolved (there haven't been that many). Thankfully!

Great system to manage warehouse inventory

Vorteile:

3PL Warehouse Manager allows us to maintain accurate inventory counts. A bonus feature that we find really helpful is the ease of use and how it is able to track employee productivity.

Nachteile:

There are really no cons to this software. It is really easy to use and rarely have any technical issues.

Great

Kommentare: Awesome

Vorteile:

Very easy to use, really simple for new employees to get a hang off, one of the easiest software I have used in a while

Easy to use, cost effective product

Kommentare: This system really does it all. Very satisfied!!

Vorteile:

The system is easy to setup and deploy quickly. Trainers were thorough and helpful along the way. Customers have 24 hour access to this cloud based system. Price is low compared to what you get. Integration with shopping carts and marketplaces is robust and saves a lot of entry time.

Nachteile:

system runs slow at times but I have been told this is being worked on. They do not connect to every marketplace seamlessly. Shipping integration is a little clunky. We added on third party shipping system.

On of the Best for WMS

Kommentare: Flexible, easy to manage easy learning

Vorteile:

3PL Warehouse Manager have interesting Feature are most like Mobile barcode scanning capabilities enable you to ensure swift and accurate input all of the data

Nachteile:

The say about this feature Turbocharge Your Processes: Small Parcel shipping functionality gives you the power to accurately scan, pack and verify shipments faster than ever before. I can't agree with them, Need Developer Improvement. Overall Good

3PL Central User Review

Kommentare: This has been a great system for us.
It's very easy to use
The integration was relatively quick and easy.
Almost immediately we began to reap the benefits/efficiencies 3PL Central provides.
The added functionality has improved our offerings & service to our current clients and has also been a great sales tool. The customer service has been very responsive to our needs.
They've been excellent at listening to our requests and promptly modifying the system.
3PL Central has worked great for us.
I'd fully recommend it as a WMS solution.

Vorteile:

-Very easy to set up and get started. -Intuitive interface. -Responsive customer service with frequent updates based on our needs/requests. -Affordable yet robust. -Direct access for our clients.

Nachteile:

-Shipping module isn't great. -Inability to do ad-hoc reporting. -No current Quickbooks billing integration (but on the plus side, this is something they are working on based on client input).

Helps us stay organized.

Vorteile:

Use this to track voucher shop for treatment facility. Does what we need without the frills. Easy to train people on.

Nachteile:

I have not noticed any flaws in the program or bugs thus far. Functions flawlessly and is extremely reliable.

Our inventory accuracy went from 91% to 99% allowing us to provide better customer service

Kommentare: 3PL's web-based system has kept our initial investment costs down. Our inventory accuracy went from 91% to 99%, allowing us to provide better customer service and avoid expensive errors. 3PL has also provided us with a solid checks and balances system, which was the driving force behind implementing a warehouse management system. We are automatically alerted on all receipts and shipments, so no inventory goes unaccounted for. No other solution out there is in the same league in terms of functionality, ease-of-use, and pricing. We love it!

Vorteile:

- Easy-of-use and implementation across our different locations. - Low initial investment costs. - We can give customers an answer in a couple of seconds or they can log in and check themselves. - Our customers like having the ability to log on and see their inventory status.

Nachteile:

- Turn-around time on adding new features

Happy Customer with Some Wishes

Vorteile:

Easy to use Nice and knowledgeable people Located locally

Nachteile:

Some features (such as item setup) requires not-straightforward operations. Lacks some important capability such as audit trail for master file update. Not optimized for huge warehouse operations.

Quality Software & Top Notch Service

Vorteile:

They have a true cloud based WMS solution that we can access anywhere. The user interface is easy to navigate and understand. Support inquiries are handled quickly and professionally. System feels like 100% up-time. Regular updates and feature enhancements. All reports are customizable to fit our needs.

Nachteile:

The look of the software could be refreshed, but they are already working on it from what I understand. That being said, their current look is much newer than other WMS solutions we experienced/reviewed/demoed.

3PL Central Product Review

Kommentare: Would not hesitate to recommend.

Vorteile:

Very well suited for 3PLs that manage many clients across many industries, need retail replenishment and EDI compliance, have basic kit assembly needs and ship primarily cases/pallets. Customer support is very responsive and accommodating. Integration for data exchange is very tight. Pricing is reasonable and there is no nickel & diming that is common among software companies. Web-based SaaS is great. Reporting is well rounded & customizable.

Nachteile:

Needs some more development on individual unit pick/pack capabilities for high SKU count & high volume operations but otherwise very versatile for both B2C and B2B 3PLs.